eDreams
reviews and complaints

my self mahesh, i have booked 2 tickets through edreams on august 3rd for my wife and daughter ( fon 6th september. I paid the money and havent got any conformation yet. tried to contact the help centre and waited 24 hours. no progress yet. I am still waiting for the confirmation.

booked airline: turkish airlines
email: [protected]@gmail.com
amount paid: 967.96 euro
journey: mumbai to Dublin
passengers: shilpa sivadasan das & cian mahesh.
ph no: +[protected]

please help me.

Good morning my complaint is about an extra charge of 55 euros for the boarding pass that I couldn't get in time because edreams did not update my email address. I got the same problem in both ways and Ryanair sold me both tickets. I paid extra fees to get the boarding pass. On the 4th on July I couldn't travel but on the 5th with a new ticket sold by Ryanair and in the 31th I had to pay 55 euros extra fees from Ryanair to get the flight. My number reservation was [protected] and the flight FR 8379.

Hello,
I booked 2 round trip tickets for Anita Aggarwal, Sunil P Mistry, going from Washington DC to Lisbon on Aug27th and coming back on Sept 5th. I am not sure how i reached the eDreams site and booked the tickets. I realized my mistake and called them with in few hours and tried to cancel the ticket since I had no idea what eDreams was. I was told by the agent that ticket was not refundable and I can change my ticket any time I want. I was shocked that "nonrefundable " was not mentioned when I was booking the tickets. Because of COVID surge, Air Canada has some issues. I must have tried 100 times by phone and on website to get in touch with a live person but of no avail. There is a robot who has no answers. This is really maddening and causing me lots of stress. I would like to cancel my tickets and get money back

I was trying to book a flight from Santiago of Chile to Dublin for the 2 of October. When I had to pay it, it send a code to my bank, I have put the code and instead of confirming the flight, it send it another time, and again and again. But it never confirmed my booking. I went to check my bank account and eDreams took my money twice.
So I do not have a booking confirmation, I do not have a reference booking, but it is paid twice and if I would have had more money on my bank account it would pay for every time that I had to put the code.
I want the money back of at least one of the bookings and the confirmation of the other. Or would be better all my money back so I can purchase a ticket somewhere else

I have bought a Ryanair ticket from Riga to Vienna through this company
During the checkout I had to choose either trial subscription to prime or full (it would not let me proceed without choosing one of the options), I chose trial subscription. My flight was cancelled and I recieved a refund voucher from Ryanair, however I tried to cancel my edreams prime subscription before the end of trial period, but as I haven't recieved any emails to confirm my subscribtion and my account on edreams doesn't show any prime memberships, I couldn't do it. The trial period have passed and my card have been charged with full subscribtion price. I have been charged for something that I cannot even use and it is impossible to contact the company apart from messaging the online chat bot who obviously cannot help in this situation. This is unacceptable and seems like a fraudulent activity, I would like this to be investigated.

Flights purchased on Wed. 28th July through edreams. Have not received confirmation email from them. So I have not got a booking reference and have requested many times for a copy of confirmation email which has not arrived. I have had to rebook the flight again through Ryanair so I want a refund from edreams but they won't get back to me. Flight no. fr2157 on 5th August 2021. Malaga to Birmingham. The payment has gone through my bank.

I would like to complain about the ticket that I booked last July 13, 2021 with the reference no: [protected]. My trip was connected by different countries with airline companies that are not related. My flight was denied due to that reason. And I already sent them an email but until now no response. I was not able took the flight on 19th of July. Until now I am still reaching them and waiting for compensation. Yet, nobody reach me. I am thinking that this agency is a scammer.

I booked a round trip flight from edreams from HK to LAX on 27 July 2021. When I confirmed the booking, the amount displayed on the screen (taxes and service charges were included) was HK$11, 208.42 and the same amount was charged to my credit card at the same time of booking, that is 12:34pm. After an hour later, I received an confirmation and found the amount on the confirmation ticket is HK$16, 726.92 but I haven't checked my credit card account yet. On 28 July 2021, I checked my credit card transaction, there was HK$5518.5 charges from edreams. I called the hotline to check why there is additional charges on my ticket. The hotline said it is the service fees for my booking.

When I confirmed the flight booking, the service charges and tax were included and there shouldn't charge me an additional services without my approval. If I know the service fees will be imposed, it will not book the flight. I also asked the hotline staff to check the price on the edreams website and whether there will be an additional fees on the booking. At that time, he said the price should be the same as displayed. He asked me to wait for 24 hours and if there was overcharged, they will arrange refund to me.

On 29 July 2021, I found that there was no news on my refund and called the hotline again. The customer service hotline the service fees cannot be refunded for this booking. I asked if I cancel my flight, what I can get back, she told me that I can only receive about HK$7000 after deducting the airline charges. The service fee of HK$5518.5 cannot be refunded.

It is obvious the website provided the false claims and unauthorized charged to my credit card.

I book flights from Vienna, Austria to Barcelona, Spain and the return from Barcelona to Vienna for 2 passengers. I received confirmation of the return flight, Barcelona to Vienna, and was informed that the outbound flight, from Vienna to Barcelona was cancelled by the airline, and that I was going to receive a refund. Of course that refund must be given by dreams since the money from my account went to e-dreams. So far, after uncountable attempts to communicate, send messages, "talk" to a dumb bot, and having sent multiple messages to an agent that the bot was connecting, but never replied, here I am. I will now post messages on Twitter and Instagram and if not contacted by a human being, or seeing money back in my account I will have to resort to solve with my bank.

Hello,

File number: [protected]
You issued a cancellation request I did not order and you make it impossible to find out what this about, or make changes in my flight (despite cancellation insurance). I am unable to write or talk to you on the phone and your chatbox is incompetent.

Are you a criminal organization? I have read a lot about your fraudulent activities. You should be reported to the justice department.

I am in N. Ireland with my terminally ill father. I had booked a return flight to the US with esteems as it advertised free changes, my father deteriorated and was in hospital at the time of my flight. Between me, my sister and my cousin we phoned to try and change my flights at least 12 times. There were no available flights for me to change to to begin with and we asked about dates up to almost a year in advance. I have lost the money for the flight due to there being no flights available to change to yet there are on the website for new customers. This is false advertising and I am prepared to take this further especially as my sister has been charged a further £59.99 for Prime which was cancelled over the phone over a month ago.

I purchased a flight leaving tomorrow, booking number [protected] I received inaccurate confirmation code so. the airline is unable to find the flight. The flight that they find for the return does not include the carry on luggage that the site states is included. We will now need to purchase carryon luggages and figure out how to find our outbound flight. I have contacted site multiple times. Spent about 5 hours making attempts to speak to someone or get an email/chat to solve this issue but still nothing. This has been one of the most exasperating experience as my work day is shot.

I wish I could give a 0. This is a HORRIBLE company. I purchased tickets to Ukraine for my mom to fly out on June 20. A few days later, I get an email letting me know one of my return flights has been canceled. The email said no action required on my end, so I assumed they would reschedule it for me. Was I ever wrong. No email was sent. I had a bad feeling so I tried to contact them and it's very difficult to get their contact number. I spoke with the chatbot and it told me that no changes were made to my flights and everything was going as is. I downloaded the app and the app said that my flight was indeed canceled and that eDreams filed for a refund on my behalf. After that I checked with the actual airline, who said the flight was confirmed and NOT canceled. Two days before my flight, I got through to an online agent who told me my flight was canceled and that she could not rebook any other flights as there was nothing near the days I was flying back. She gave me a number to the call centre. I called and spoke with two agens who were both useless. One of them said I could get a refund for my return flight while the other said that was not possible. The first agent clearly just dropped me and did not want to deal with the situation. The second agent offered me a return flight for an additional $3, 000. I obviously was not going to pay that and requested a refund. She told me I would get a confirmation email for the refund and that the refund would take up to 4 months, but that it usually is back in the account by 1-2 months. After reading all the horrific reviews above, I am afraid I won't be getting that refund back (most reviews say it's been a year and nothing). I tried calling them back to get my refund confirmation email, but it's nearly impossible to get a hold of them. I will be calling my credit card to try and investigate this purchase.
DON'T PURCHASE FROM THIS COMPANY. THE ONLY REASON I BOUGHT FROM THEM WAS BECAUSE THEY WERE SLIGHTLY CHEAPER BUT THAT IS NOT WORTH IT SEEING AS I'M OUT $1, 710CAD.
I have no idea how they are still in business. They need to be shut down - this is not okay.

Date of the incident: 16/07/2021
eDreams booking reference: [protected]
Ayodele Matthew Adesina

departure to Lagos Nigeria on 16/07/2021

The email from eDreams that the flight was cancelled was sent to my email at 19.01h while my flight was at 16:30h that same day.
So, following occurred:
- new speed covid test was required because mine was not valid long enough due to the delay and the new flight the next day at 9AM.
- transportation to the airport, back home, back the next day, cost me a lot of extra money.
- my transportation in Lagos required 2 days stay in hotel instead of one.
- the next day my trip took me almost 24 hours instead of 18 hours.

Thanks to the helpdeesk of Qatar Airlines I could get a confirmation ticket that my flight was delayed, but eDreams did not inform me of anything in time nor inform me of the new flight. The chatting system on eDreams kept on going in circles, not providing me right procedures in this circomstance.

I would be very grateful if the extra costs of the delay could be refunded:
- 120, 00 EUR of the covid test on Brussels Airport
- parking twice: 12 EUR each time
- extra fuel: 12 EUR

I never registered for prime membership, but they used my bank details for a previous booking to make payment for a prime fee without my knowledge

Hi, I did book my ticket with Edreams from Delhi to Serbia. The flight was a transit flight through Qatar. Edreams booked me with Indigo flight to Qatar and a different flight from there on. When I arrived at airport the airline staff told me that Indigo flight is a A to B carrier that is they are not allowed to carry transit passengers. Hence they did not allow me to board. I did speak to Airline staff at the airport from Edreams, they told that the ticket should not be combined as Indigo is not allowing transit flight. Hence I missed the whole flight, lost money in travelling to Delhi about 8 hour drive and hotel bookings. I understand these mistakes happen. Now I have been chasing Edreams for 15 days and they are not responding only saying they will come back in 72 hours, when Airline respond. I would appreciate a quick response.

Good day i made a booking in June from Maputo to Johannesburg
I have paid R2800.00 FOR TICKET ONE WAY FROM MAPUTO TO JHB
My account was debited with the amount of R980.00 on the 13 of July 2021
Why am being charged twice for this flight
An extra R980.00 DEBITED from my bank account
I need to know why second charge on my card
i need money returned back into my account as refund as i have paid COD for ticket

Booked a flight to San Diego, CA about three weeks before we were supposed to depart. On the day OF the flight, I was trying to check in with Frontier (airline I purchased flight through) and Frontier told me that my flight had been cancelled (by eDreams according to their system). I then called eDreams (let me add I had to call MULTIPLE times bc their customer service is doo doo) and they told me the flight was still confirmed on their end and I needed to reach out to Frontier (keep in mind I just did this and Frontier also wouldn't cancel my flight). We then had to purchase plane tickets at DOUBLE the price I initially bought them at. A couple days later, I received a phone call saying I would receive a refund of the initial amount BUT they were unwilling to pay the difference they cost us, which was a significant amount given I bought the tickets at $256 and we then had to buy NEW tickets at a total of $500+. This was mid May and I STILL HAVE NOT GOTTEN A REFUND. TERRIBLE COMPANY WITH DISHONEST POLICIES THAT DOESN'T CARE IF THEY RUIN YOUR TRIP. I'm currently out roughly $765 because I haven't received my refund and the new flights were nearly double the cost.

I booked a flight with eDreams. When I arrived at the airport the airline informed me that they had not received payment for the booking and required me to pay again (receipt attached). I have now been charged by both eDreams and Volaris and want a refund from eDreams. I have been unable to reach them via phone or via their online chat feature.

Booking details as follows:
Mexico City to San José del Cabo - Y4 612
Jul 12, 11:39 AM-12:51 PM

Passenger name
Robert Evans

Email:
rob.alexander.[protected]@gmail.com

Confirmation number
[protected]

We booked a flight from Vienna to Gothenburg through eDreams. When we were prompted to checkin by Ryanair, check-in was denied because the passenger is 13 years old. The age issue had not been mentioned nor checked by eDreams. Basically we've been sold thin air. How can we get the full refund? No customer service responding... Never again. Booking number: [protected]