eDreams
reviews and complaints

Dear edreams

I have booked a ticket from Doha to Porto (booking reference ID: [protected]) one way for 2 persons. After I booked I realized I did a mistake and canceled within less than 30 minutes of the booking.
I have booked a fully refundable ticket and as I understand, cancelling within 24hrs of the booking or less should be easy and straight forward.

The status of my cancellation is stuck on "processing" in your app and hasn't even been sent to the airline.

This is so frustrating since 6 days have already passed and I really need the refund. I cannot seem to find a way to speak with a human and would really appreciate your help in expediting the refund process.

email: [protected]@googlemail.com

My name is Donna Mathew. I booked ONE flight to NC paid 185 dollars. I was paying my bills and I saw a charge of 59.99 I do not know what that charge is and I want to get a refund. The only email I received was regarding the flight I purchased. I did not sign up for EDreams all I wanted was the one flight. I was placed on hold for two hours. All I want is to remove the charge of 59.99. Again I did not sign up for this and did not receive any emails regarding being charged the 59.99. I checked my spam and trash.

My booking reference is [protected]

Booking Ref.: [protected]
Edinburgh to Pisa (3/7/21 via Ryanair)
Pisa to Edinburgh (10/7/21 via KLM)

Email received on 8th June from Ryanair advising that outbound flight was now cancelled. I requested a refund and received confirmation email from Ryanair on 11th June advising that refund had been issued to original payment source (EDreams as they were agents acting on my behalf). I forwarded this email to EDreams in line with their cancellation process instructions. I am still awaiting my refund and have been unable to contact anyone at EDreams - either by phone, email or Twitter!
In view of outbound flight being cancelled by airline, I no longer need return flight. KLM wont deal with this as it was all done through the agent - EDreams.

I booked a flight for 2 people( including myself) 2 days ago. I never received a confirmation email, my status still says processing. The website says to contact you if I have not received any updates after 24 hours. ITS BEEN 2 DAYS! I tried using the online chat MULTIPLE times both on the app abs Facebook, but no reply! I tried calling ALL OF YOUR NUMBERS EVEN THE INTERNATIONAL ONES and IT KEEPS CANCELLING THE CALLS. I got through one of the phone numbers BUT IT HANGS UP ON ME SAYING YOU ARE HELPING THOSE WITH FLIGHTS BEFORE. This is the worst customer service I have ever experienced. I am so angry, it is so hard to reach this company. I will take further action and contact my attorney if this matter isn't resolved soon. I also have all the screenshots and calls recorded.

Been trying for close to a month to get a flight change with no success at all!

Everytime I talk with someone, they assure me that within 72hours I will be contacted and even had the nerve of them trying to state they had called me and I didn't pick up - a completely lie since I have my phone 24/7.

This week, they recognized the time I have been waiting was not acceptable and was given until today to get it resolved and YET AGAIN, once I called, they said that I have to wait 1 week more and it has been labelled as urgent (I heard that plenty of times already)

This is completely unprofessional and have a lot of processes on hold due to this incompetence from their services.

Booked a flight on 13/01/21 from Palma de Mallorca to Menorca for two persons flying on 28/06/21 one way. Booking reference - [protected]. Airline was Iberia. Two bags and travel insurance - total £173.07. Upon cancelling flight due to covid on 15/03/21, was advised by eDreams that the airline would take 3 to 6 months to give refund however we should have been refunded straight away by dreams through the travel insurance. we have had no response to our emails since then.

I did the reserve No. [protected] today July05/2021. Flight from Toronto to Bogota with transit in Atlanta departingJul06/2021 for emergency travel. I did not know USA asked me for covid test to travel. I am trying to cancel or modify or cancel the reserve. I have been waiting for 2 hours on the phone and chat. Nobody attend the call. I need a refund. Nobody respond.
Best regards, Monica Cristancho phone [protected]

I booked a flight on June 30th, Until now I didn't get the confirmation for the flight, I called the Airline company and they confirmed that the flight is cancelled and I have to contact my agency for the refund.
I called e-dreams several times, I sent a lot of emails to ask for confirmation until now no confirmation on July 5th.
My flight is scheduled for July 7th, 2021.
If you want to get the worst customer service ever and losing your money book with e-drams.

I booked a round trip ticket through eDreams and paid them. I waited over 2 days for them to confirm my tickets. I tried several times to contact them with no response. Because I only had a couple days and ticket prices were increasing I had to book with another agency. After I booked with the other agency I got an email from eDreams stating they only confirmed one way of a round trip ticked. I asked for a refund but they declined. Don't do business with them, you will get ripped off.

Hi

I hope you can help in regards to my flights booked with eDreams.
Booking ref 4956747887 booked in late Feb 2020 to fly in March.

Still no money refunded as flights cancelled due to Covid. This is unacceptable it's been such a difficult time and the worst thing is that edreams have made life even more miserable by ignoring emails and just saying on their website that it takes 3 months and I should wait for refund. Still no communication and they don't answer phone or emails. I need my money back urgently it's ridiculous that they dare to still send me emails selling flights. I would never book with them. I hope you can help.

The flight details below
Email received 11/12/2020
[4956747887] Cancellation confirmation eDreams
eDreams
Dear customer,

We are pleased to inform you that your flight cancellation request has been received.

Please be advised that most airlines are taking 3 to 6 months to refund, given the high volume of customer refund requests. We are unable to proceed further until we receive the money back from the airline. We are continuing to work on your behalf and pushing airlines for a more timely solution. Please be assured that once we do receive the money from the airlines, we will immediately transfer it back to the same payment method used for the original booking, and it should appear on your statement within 2 weeks of us having received the money from the airline.

Kind regards,

Your eDreams Customer Service Team

Did you know you can manage your booking online?

Click here to check the status of your refund, request an invoice, cancel bookings, request the confirmation e-mail and much more!

Above is the email I received

Kind regards
Maryan Hassan

I I booked a round-trip ticket three dreams, they confirmed one half of the trip. They refuse to give me a refund of any kind.

Complete rip off service. In our case, we paid for air fare from Spain to the US, airline cancels flight (not us, the airline) and it takes 6 months to receive a partial refund. eDreams keeps 20% for themselves calling it a "service fee". Wait times in excess of an hour to speak to a human being that I can't understand named Shivani Sharma (California phone number my tail, subbed out to some place in India or Pakistan). Look around to find and use a trustworthy service. They are out there. Oh, before the bot asks, my booking number was [protected]

This is my personal review for eDreams. I booked my flight ticket using the eDreams.com portal on 23rd of June 2021 from Portugal to France for the 26th of June 2021. But later the next day, I came to know that they booked my ticket for the 28th of June 2021.

Now, here the cat and rate race starts. First of all, they don't display their customer care number on their website eDreams.com. I search a lot on Google and tried on over 8 numbers and finally able to reach to the customer care.

When I told them about the wrong ticket date booking, they told me to contact to the Airlines Company. Strange is not it? I booked my ticket from eDreams.com and they are telling me to talk to the Airlines? And when I talked to the Airlines Company, they told me that the ticket date can be changed without any additional charges however it should be done from the eDreams.com as they booked your ticket.

And when I told this to the eDreams customer care, they were asking to pay an additional €320 to change the date, whereas the airline was not charging anything to change the date.

eDreams is a big crook and fraud company.

Wondering why they are not provided their customer service or any contact number on their website. And the live chat is managed by Robots with an automated answer.

I lost my hard-earned money €320.

Won't recommend anyone to use dream to book a flight ticket.

Booking Reference: [protected]
Return flights:
Edinburgh to Pisa (Ryanair) - 3rd July
Pisa to Edinburgh (KLM) - 10th July

Notification from Ryanair on 11 June 2021 that the flight from Edinburgh to Pisa had been cancelled. Received email on 18 June refund had been made to the original payment source - E-Dreams.
Also looking to cancel return flight.

Edreams PO BOX 5238
Opodo Waterfront Code 80401
Hammersmith Embankment Diani Beach
Chancellors Road Ukunda
London Kenya
W6 9RU email; [protected]@gmail.com

Re; Illegal Entry Into Bank Account & Refund:

BOOKING REF; [protected]

February 8th 2021

Dear Sir or Madam

My only aim in life now is to get some answers from you, My first letters regarding my complaints all got returned as the office in London closed down. It is impossible to get answers as you have to have a masters degree in maths and physics to navigate your site. Slightly different when you are taking money!

OK, my first complaint is nearly three years old and l still have no answers from you. I booked via my debit card two tickets to fly from Mombasa to London Heathrow for a Christmas family gathering, one ticket for myself and one for Mrs Franca Marino. Unfortunately, one member was taken seriously ill and we had to cancel our flight. I understand that you have to charge a cancellation fee, which l was told was 20%. When l received my refund you had taken in the region of 43% l never got an answer as to why the difference.

With this same booking, again l remind you was paid for from my Lloyds Visa Card. A few days later l noticed from my online banking that someone in your company had re entered my account, without my knowledge or authorisation and removed two amounts of money. I informed my bank and was told that this was paramount to THEFT. I managed to contact you and inform you of what had happened and you did refund the smaller amount of the two taken.

To this day I have never been given an explanation or an apology for what you did, and when l am back again in the UK l will take this matter up with Lloyds bank to do my utmost to have you investigated and if possible summoned. This was an illegal act on your company and l need answers as if this is a regular act that you carry out on all of your clients.

Now my second complaint is regarding a refund on a flight from Entebbe to Mombasa on the 8th October 2020.
We were both on lockdown in Uganda for eight months and wanted desperately to get back home to Diani, in Kenya. I kept a careful eye on as to when the Entebbe airport was due to open. After a few weeks a notice appeared that the airport was to open on the 1st October 2020. So, to avoid the rush at the airport l bookend online with you, two tickets to fly from Entebbe to Mombasa on the 8th October, one for myself and one for Mrs Franca Marino.

I paid online the sum of £309.74, but two days after booking and you taking my money, you cancelled the flight. Why we don't know as no explanation given. After months of trying to navigate your site and getting nowhere, l contacted Kenya Airways and they told me that you still had my money not Kenya Airways.

I am told to wait up to six months for my guaranteed full refund as l took out extra insurance to cover this, but l am still waiting with no idea when l am getting my FULL REFUND back, pleased when you place it back into my Lloyds debit account, l ask you NOT to take any money out like before, and please don't forget to add the interest accrued.

You take my money within seconds, you take my flight booking within seconds and yet you expect me to wait half a year for it to be returned.

Letters to Kenya can take weeks to arrive so please use my email address. I need answers not excuses, l need honesty not lies, and l need answers before the end of the year.

Regards

Jeffrey Wormsley (Mr)

I can not claim the refund from the airline directly and eDreams is less than useless.
Their chat robot Kris is limited in its abilities and when you eventually get to chat with an agent, Kris takes over and asks you to wait another 15minutes before he hands you over to an agent. Only 30 minutes pass and nothing this has been going on for over 2 hours now and its unacceptable incompetent and this company should not be allowed to do business.
I will never ever do business with them again and will never recommend them to anybody. There are many that are far more competent online travel agents to do business with.
Stay away!

We saw a tickets Deals for Swoop Airlines with free Carry-on baggage on eDreams website. We booked seven tickets.

We received the tickets confirmation email from eDreams not mentioned about while Airlines indicating no Carry-on baggage.

We chat and contacted customer support service. First they agreed to allow only one bag and submit Invoice.

When we asked clarification about per ticket and pre approve the price quote, they revert back and said its not eDreams fault.

On June 22nd 2021 I bought round trip tickets for two from Denver to Las Vegas through Edreams. Because the tickets were not confirmed for three days I had to go somewhere else to book the tickets since I was running out of time. After three days they confirmed only the tickets to Las Vegas but not the return tickets which is worthless. I have tried to communicate several times but I get no response. Edreams owes me a full refund.

Recently purchased plane tickets + flight cancelation insurance via edreams reference [protected] for flights with Swiss. Flights were cancelled months before the actual flight schedule. While contacting edreams every day over the phone @ +[protected] Edreams shared that they can't refund the money as the airline did not refund them. Called Swiss representative at +[protected] they shared that they never logged a refund request from edreams. Edreams are thiefs, they take you money for plane tickets + insurances and don't refund you when flights are canceled by the airline. Edreams latest comments were, airline (Swiss) is lying to you. Now stuck with no money to buy new tickets.
Called edreams several time and every time you call edreamsyou need to re-explain the situation as there is no records of your previous calls or complaints or refund issues. PLEASE HELP YOURSELF AND DON'T USE EDREAMS.

Edreams is a fradulent lier company. Edreams sold me extra baggage for my flight ticket but the operator of the flight says that there is no such a purchase. Edreams stole my money this way. For the last four weeks I am trying to make edreams understand the problem but it plays with me and there is no solution. I understand that edreams does not have a concern like finding a solution. Edreams is chaotic.