eDreams
reviews and complaints

On January 19, I booked a flight from Kuala Lumpur, Malaysia to Denver, Colorado (ref#[protected]). On June 3, I checked my flight details for my company and saw that my flight had been cancelled. I never received a notification (email, phone call, etc.) about the cancellation. I am sure you can imagine my shock, frustration and anxiety. When I reached out to you, you said you would contact the airline and see what can be done. I later received an email that alternative was available, however, it included another stop and longer travel time. So I reached out to you again about the possibility of having another more comparable flight alternative. During this contact, I expressed, I did not want to lose the alternative flight, but wanted to see if another was possible. I was told I would not lose it and you would see if an alternative would be possible. Ten days later, several hours of chats with your team inquiring about the status, continually being told it would be 24 hours, 48 hours and 72 hours and that my case has been escalated, I was finally told that I had no flight because I did not accept it and that the only options I had was to pay 1900 pounds or request a refund. This was very upsetting and frustrating as I had spent 10 days waiting and following up. Additionally, I had said I wanted to accept the alternative. So two days before my flight, I had to request a refund and search for a flight with another airline. The cost ended up being $1700, my original was $950. How is this acceptable? This has been frustrating experience and full of poor customer service, a lack of accountability and terrible business model. I would like a full refund and the difference I have had to pay to correct your mistake, $1700. I will accept a credit for the amount to for a future flight. This has been a terrible experience and the amount of time and lack of service I received is not acceptable. Each representative had a different story to tell and at the beginning I said I wanted to accept the alternative flight, as I wanted to get home, but if possible I would like to seek a shorter travel time. Please make the situation right.

Dear Sir or Madame,

I recently experienced a very uncomfortable situation with eDreams.

My name is Stefanita Hutanu. I bought 3 tickets ( OTP-ATH and return) from your platform.

This are the details:

1. eDreams reference: [protected]

2. airline booking reference: X3CF7Y and K3JD9N

3. BLUE AIR 0B161 (OTP- ATH) and AEGEAN AIRLINES A3 960 (ATH-OTP)

After I paid for the tickets I got the email confirmation and the booking confirmation on the app with all the details from above.

For the flight from OTP- ATH there were no issues. The problem came less than 2 hours from our return flight while being in Athens in the Aeroport waiting to check-in for going back home.

Prior to the day of flying back, I tried to do the check-in online and it didn't work. I talk then with someone from eDreams on the chat box and he/her assured me in several times that our flight "is good to go". In the morning of the return flight, we were sent by the aeroport stuff to the Aegean Company desk. They couldn't find our tickets and they told me that is not their fault and eDreams should fix the problem. Than, I contact edreams again on the chat box and they said that a refund is on the way because the airline canceled our flight tickets on midnight prior our flight.

The Aegean Company assured me that they did t canceled any ticket and eDreams is responsible for this situation.

Now, here are my aspectations: to be paid for this trouble. I missed 2 days from my job, both me and my wife.The tickets back home I paid from my pocket, also the taxi back and forth to Athens and back again at the aeroport. The extra night spend in Athens with extra hotel, extra expanses.

the other 2 flights (the connections that I lost from Otopeni to Iasi- our final destination back home)

Here is my contact:

Stefanita Hutanu

phone: [protected]

email address: [protected]@yahoo.com

Booked the flights tickets in March from flying Ohare to Hyd. The transaction was successful and showed the booking confirmation number on edreams. But when I reached airport and to our surprise, the flights tickets were not booked except for my minor son. We were shocked and we did not know what to do. We called customer service and we received a pathetic response that they could not do anything about it. We had rebook flights. When I am reporting this, we are still in travel cursing booking through edreams. This is totally unacceptable. I informed my credit card company and filed a complaint. Avoid ! Avoid! Beware of edreams! Either it is a scam or totally incompetent company.

First ticket

[protected] Raulea Vasile

[protected] Stroe Corina

[protected] Raulea Maria

Newly issued without luggage/ without being asked

[protected] Raulea Vasile

[protected] Stroe Corina

[protected] Raulea Maria

I was called for another ticket modified by me /booked for another friend traveling with us and I was told by Operator that the ticket needs to be reissued on same category or higher, well it was not the case on the above mentioned ticket for 3 pax

Please advise

Dear all

I have booked a flight and accommodation with eDreams on the 10th of February 2022, flight with Ryanair from Tel Aviv- Berlin 16th-22nd of April and accommodation at the Novotel Berlin Mitte hotel. I recieved confirmation including on the 16th of April.

When arriving at the hotel, I was informed by the hotel clerk that the booking was canceled by eDreams on the 11th of February (I have all documents regarding this). When discussing this with eDreams they instructed me to book the hotel and that they will refund.

They have charged the full cost from me, no refund, although endless phone call, emails and letters- no reasonable response.

I was double booked for a car rental when only 1 was required. Booking was made on Wednesday 8th June 2022. On Thursday I saw I had been charged twice. The car was booked for Thursday 9th June and 1 car was picked up. Europcar cancelled the 2nd booking, but they said I need to contact you directly for a refund. Impossible to find a phone number to talk to anyone regarding this. Online I am told these bookings don't exist, well they do as my money has been taken out of my bank account.

Booking Name; Peter Gunn

Booking pickup date; 9th June 2022

Booking pickup place; Christchurch Airport New Zealand

Email Address; [protected]@gmail.com

Contact Cell; [protected]

Booking 1

Customer Refence Number; NZ811041350

Confirmation Number; [protected]

Booking 2

Customer Refence Number; NZ811031030

Confirmation Number; [protected]

I am pretty sure that Europcars used the 1st booking, but that may need to be checked with them. I just want my money back so would appreciate a full refund of the $217.12 for the 2nd booking.

I can be contacted on the above email and cell if any more information is required.

Regards

Peter Gunn

I received an email from edreams stating that my returning flight was cancelled by the airline months ago. I immediately contacted the number provided in the email to resolve the matter. Customer service helped me find an alternate flight for a different day and told me to wait up to 72hrs for a confirmation email. Never got an email. I've called back 4x and they've given me the same answer every time, that they have reviewed my itinerary and expedited my request. How can you say you've reviewed and expedited four times and still not resolve the issue? My flight is in less than a month now and I'd like some information on the matter.

I booked a flight order #LN9SGJ, leaving on Oct 5 from Boston to LAX. When I read the confirmation and and read the incorrect date, I called your customer service immediately. I was informed I needed to cancel the incorrect flight and that I would be charged $75/passenger for a service fee and then be refunded the balance.

I would like a refund for any fees incurred for this cancellation where I did not input this date. I ordered a number of flights from you on Sunday May 5 with very strict flight times/dates. I did not buy a flight for Oct. 5 where we need to leave on the 6th. I re-ordered the correct flight, leaving the same time, a day later, leaving on Oct 6 from Boston to LA, flight UA 333.

I booked a ticket last last year 14/04/2021 and because I have to Pcr test before my flight I cancel my flight and decided to get refund and after I book another flight and I pay straight. But I after I pay for the socond flight I thought my first flight should be get refund in 7 days time. Honestly I am very disappointed and very stressful in this hard time with my refund still not received since last year until today. I hope from the Edreams have a good will to process my refund as soon as possible. Because in this hard time we all need money to survive in our family life. Hope you check my number booking that I will attach in this file complaint. Once more time I hope you all help me to get my refund from the Singapore Airline as soon as possible. please understand our hard time cause the pandemic and cause the Singapore Airline not process my Refund. Thank you.

I was showed a fare of inr 0.75 and I bought the ticket.. But after sometime an authorised transaction of 85.99 euros was done by dreams. I spoke to the customer care and I was told that refund will be credited in few days. But now I spoke to edreams after 20 days and they said that its not their fault so they cannot help me.. They did an unauthorised transaction using my bank card.

We purchased a flying ticket on Nov' 25th 2021

Due to Covid 19 (Corona) the flight was cancelled by the airline company.

We already purchased a full cancellation policy (extra services) such as “Cancel for any reason guarantee” (added 47 US dollars) and “Date change option” (added 42.62 US dollars)

Since the cancellation in December 21 by the airline company (Denmark became “red country” due to the Covid 19 outbreak) we have contacted the airline (Lufthansa) and the travel provider (eDreams), we have been told by

Lufthansa to contact eDreams , We chatted with eDreams at list 15 times in the last 6 months. Lately we got an answer from eDreams that flying ticket is not refundable (that’s not true we have all documentation that approved we purchased all relevant policies for cancel or change)

We have sent all documentation to eDreams including the cancellation policy but failed to get a response due to false e-mail address.

Lately I checked about eDreams in Facebook and I found many groups that complain about eDreams fraud/scum, for example:

EDreams Fraud

Opodo / eDreams Class Action Lawsuit

NEVER Edreams AGAIN

Edreams a Nightmare

EDreams Scammers

So far almost 7 month passed, and we still didn’t get any response from eDreams, After hearing other disappointed customers we have been told that the only way to get refund or any response from eDreams is to open a case in Internet Crime Complaint Center.

If any documents required we will be happy to provide it.

Hi Team,

I booked my ticket in December 2021 for my June travel. The flight transit plan got changed and I asked them about the options and they cancelled the tickets with out taking my consent. They dont have any phone number and dont have proper customer service . I booked lot of things in my home country and lost many things due to this change.

Regards,

Ramadas Kandath

I bought flight tickets as a guest through eDreams. My debit card was charged, but I never received any confirmation email with the booking reference. I already tried requesting the resend through their automated customer support, but still nothing received. Can't reach human customer support because I have no booking number. I posted proof of funds being charged by eDreams.

I had a valid ticket together with my 2 little children and my wife from London to Istanbul dated 27 May 2022 to 04 June 2022, Booking Reference number [protected]. We were issued with Boarding cards at Heathrow on 27 May 2022 all the way to Istanbul, but when we arrived in Oslo, I was denied boarding the flight but my family was allowed, although we had the same booking. I was separated from my family and had to purchase a new ticket for late that day from Oslo to Istanbul which cost me £185.

On our return at Istanbul Airport, I was again surprised to be denied to flight with the same booking ticket as my family who were allowed to flight, I was left with no other alternatives but to purchase a new ticket to Oslo for £389.66 because I did not want to be separated from my children or upset them again. How come I was allowed to board the flight from Oslo to London with same booking and from Heathrow to Oslo with same booking.

I made 3 different bookings through edreams' Dutch website https://nl.edreams.com and paid for it with iDeal (bank transfer). The transaction went through successfully (and was confirmed by my bank), but I never received a confirmation email from edreams. For one booking the money was transfered back to my account, but for other two bookings I have no conformation emails and the money is still not transfered back to my account!

I have a flight cancelation on eDreams by Singapore airline with my booking number [protected] it was 14/05/2021 and I still did not get any payment. I waited for a year and half. I really need my money back. I hope I get a good feedback for my complaint. I waited so frustated because its long enough to wait and wait. I looking forward to hear from eDreams customer service. Thank you.

On May 27th I was charged 55 eur for using eDreams prime when buying airplane tickets.

Today, June 2nd, there has been another attempt to charge me for the same amount of money. Since I don't have money on that account a reservation has been made.

Can you explain to me what is the issue here since you already charged me for using eDreams prime?

Please see to it that you resolve this issue.

I booked a flight from Valencia to London Gatwick on 18/07/2022

leaving at 18.00hrs arriving at 19.30 for myself Lucy Bagley and my husband Mr Stephen Coveney

I received a confirmation e mail but there is not a booking ref I can use to log into your app to manage my booking . I have enclosed my e mail Please can you help . e mail [protected]@aol.com

EDREAMS

BOOKING REF: MAUGSI

PASSEIG ZONA FRANCA 191-205 DATE: 08 MARCH 2022

08038 BARCELONA

BARCELONA BAGLEY/LUCY MS

SPAIN COVENEY/STEPHEN MR

FLIGHT VY 8472 - VUELING AIRLINES MON 18 JULY 2022

OPERATED BY: VUELING AIRLINES, VY

-----------------------------------------------------------------------------

DEPARTURE: VALENCIA, ES (VALENCIA AIRPORT) 18 JUL 18:00

ARRIVAL: LONDON, GB (GATWICK), TERMINAL N - NORTH TERMINAL 18 JUL 19:30

FLIGHT BOOKING REF: VY/DJJ7HX

RESERVATION CONFIRMED, ECONOMY (N) DURATION: 02:30

- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -

BAGGAGE ALLOWANCE: 0PC

MEAL: FOOD AND BEVERAGES FOR PURCHASE

NON STOP VALENCIA TO LONDON

EQUIPMENT: AIRBUS A320 (SHARKLETS)

MISCELLANEOUS WED 01 MARCH 2023

-----------------------------------------------------------------------------

DEPARTURE: MADRID (MAD) 01 MAR

- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -

PROTECTION SEGMENT

CONFIRMED FOR BAGLEY/LUCY MS

FLIGHT(S) CALCULATED AVERAGE CO2 EMISSIONS IS 135.51 KG/PERSON

SOURCE: ICAO CARBON EMISSIONS CALCULATOR

http://www.icao.int/environmental-protection/CarbonOffset/Pages/default.aspx

FLIGHT TICKET(S)

-----------------------------------------------------------------------------

TICKET: VY/ETKT 030 [protected] FOR BAGLEY/LUCY MS

TICKET: VY/ETKT 030 [protected] FOR COVENEY/STEPHEN MR

GENERAL INFORMATION

-----------------------------------------------------------------------------

TOTAL COST FOR TICKETS: 165.98 EURGBP FEE INCLUDED

PLEASE DO NOT FORGET TO TAKE A VALID PASSPORT TO THE AIRPORT

ON THE DAY OF DEPARTURE

REDUCED FARE DOES NOT PERMIT CHANGES NOR CANCELLATIONS

RECONFIRM FLIGHT TIMES 48HRS BEFORE DEPARTURE

WITH THE AIRLINE

ELECTRONIC TICKET. REMEMBER TO PICK UP YOUR BOARDING PASS

AT THE AIRLINE CHECK IN DESKS

CHECK YOUR TRIP ONLINE

CLICK HERE COVENEY STEPHEN

Data Protection Notice: Your personal data will be processed in accordance

with the applicable carrier’s privacy policy and, if your booking is made via

a reservation system provider (“GDS”), with its privacy policy. These are

available at or from the carrier or GDS directly. You should read this

documentation, which applies to your booking and specifies, for example, how

your personal data is collected, stored, used, disclosed and transferred.

(applicable for interline carriage)

I booked a flight through eDreams from Sydney-Valencia, booking reference [protected]. I contacted eDreams to request to cancel the flight due to a wedding being cancelled, and received an email response from eDreams that my flight was not refundable, and I can request a refund of airport fees, and advised to contact customer service. Shortly after, I found out the flight was cancelled by the airline, while my cancelation request was still pending. I contacted eDreams via phone to advise (as the flight was still listed as active in my account). They said the flight was not cancelled by the airline, and my request was still pending. I asked them to void my request, since it was still pending, and asked for confirmation the flight was cancelled. After repeated seperate phone calls, eDreams still assured me the flight was going ahead. I confirmed through multiple platforms that the flight was cancelled. Finally, after many calls, on my most recent call I was told the flight is cancelled, but that my cancelation request had already been processed and I would be refunded only a small portion for the airport fees as I had requested a cancellation first. This is despite my account still having the flight listed as active to this date, 1 day before the flight was due to depart. The flight was cancelled and the full money was reimbursed by the airline to eDreams. This means they are fraudulently keeping my money instead of returning it to me. It seems to have been a deliberate attempt to defraud me of my refund, as I had to notify them several times that the flight was cancelled, only for them to tell me the flight was going ahead, and then finally try to say that because I had requested to cancel, I couldn't receive the refund for the cancelled flight. My initial cancelation request was not finalised, it was requested to be voided months ago from my first phone conversation with eDreams, and is still listed as pending on my account. I requested for the issue to be escalated to a manager or supervisor and was told there was no manager or supervisor. I was advised to submit a complaint claim instead.

The 7. mai 2022 I had ticket from Kr sand to Bergen. Return the day after.

The flight was canselled due technicle problems with the plane. Wideroe told me that I will get all the money back if I did not travel at all.

The flight number is WF0586.

I did the order thrue Travellink - and the Faktura number is : 2022-SAL7-[protected].

I paid Nkr. 4 186.54.-

I have sent 3 email without any many in return.

Can you pleas help me with this!?

BR

Øystein O. Krogstad