eDreams
reviews and complaints

I cannot receive an invoice for my reservation numbered PL627513240. How do states accept these transactions without being invoiced and taxed? Is this company audited? millions of euros are not paid properly. they say that they cannot give an invoice even if they say that the payment is taken through edreams in the reservation. this is just a scam.

1 hour and 56 minutes before my flight, I clicked on the button in the app to get my boarding pass and it said there was an error and I needed to check my details and when I clicked that button it went to a blank white screen rather than telling me what was wrong.

I was unable to get my boarding pass and therefore unable to get through security and therefore missed my flight.

eDreams refused to rebook me and refused to refund me.

Booking reference #:

[protected]

I bought a return ticket from Edreams website about 3 months ago. I received a notification on 20 July saying one of the connecting flight for the return ticket is cancelled. I had been advised I get an update within 48 hours. I didn't get an update, therefore I contacted Edreams to see what I can do. They said there is no update and should wait for 48 hours. As I heard nothing after two days, I contacted them again on 24th July. They advised the same thing saying they haven't had any update yet as the airline hasn't provided them with any update. I contacted the airline (Lufthansa) my self and they advised there is a ticket available, but Edreams travel agents should contacted them for rebooking the ticket. They said they cannot re issue the ticket as I purchased the ticket via Edreams. I contacted Edreams again on 26th and I was told there is no update. They said they have contacted the airline, but they haven't responded. I advised I have been asked to wait for 48 hours every time I call and my issue hasn't been resolved yet. The travel agent told me I am not ready to wait and if I wait I get an update. She said my ticket is in 3 weeks and I shouldn't be worried. I explained that I am worried as if the alternative they offer me is not working, I will have to cancel my ticket and pay much more due to ticket process going up. She said the last resolution is for me to wait for 48 hours for an update. 2 days passed and I still haven't had an update. I contacted them again and unbelievably, they said they don't have an update and I should wait for another 48 hours. I explained this is the fifth time I am contacting you guys and you just repeated yourself without helping me. They couldn't help me though. This is so unbelievable and absolutely unacceptable. I had to contact Lufthansa myself again and I was told due to late response on behalf of Edreams travel agents, they had to cancel the flight. I explained the situartion and they advised they can help me. They said they will reissue the ticket and I don't have to deal with Edreams again. I was over the moon hearing this as I had enough dealing with the incompetent agents. I am complaining about this now, as I believe you should train your agents so they know how to treat their customers. They have zero understanding about their customers problems and no customer service skill. When they say they help the customer within 48 hours and they don't, this breaks the customer trust. If you check the review online, everyone is unhappy with the customer service. If you truly want to help your customers and earn their trust, you are going in completely opposite way. I have been telling to everyone I can and I know to nit use your website. If you care about your customers, do something about the way you treat them now. Thanks, Sara

I booked a flight in 2020 from Montegobay/Jamaica via Brussels to Zurich. My flight from Mobay to Brussels was cancelled, I missed obviously connection flight from Brussels to Zurich and requested a refund.

That refund is still apparently pending, even though that the flight companies are flying.

Whenever I tried to get in contact, it was impossible. The app only has a bot that is not helpful at all.

I tried to call and had once an edreams employee who just told me that apparently edreams requested the refund and apparently is waiting. I do not believe that. Two years is way to long.

I want finally my money back!

DO NOT BOOK FROM EDREAMS! Its the most unrealiable company that exist! Its a SCHEME! DO NTO TRUST THEM!

Its been 6 hours since the Lufhtansa airlines informed me that my connection flight was cancelled! I have trying to contact Edremas since and my problem wasnt solved! The Only 2 agentes I was able to contact, couldnt help me, beacause in their system I didnt have a cancellation ( even though you can check by number that my flight is cancelled). So one is throwing the problem to the Other one, until They tell me They cant do anything! I need to be on my destiny tomorrow, and Edreams doesnt care, because They dont care about their costumers and about their needs, just about the Money that They will steal from you! Flight tickets now tom y destiny are over 2.000 euros! How is going to pay for that?

Buy with them if you wanna see your Money going Away, or if you wanna be robbed! Because that just happened to me!

No notification with flights being cancelled, the airline rescheduled to an alternative flight but the time is unavailable for me. While the booking detail on eDreams is not changed, please double check JQ765 on 17/Aug/2022 and JQ766 on 18/Aug/2022. And I need to reschedule the one on 18th/Aug to the next day, as no flights would be available after 17:00.

eDreams booking reference: [protected]

I booked my tickets to India last year in Sep 2021. Due to some issues my flight got cancelled and they promised they will give my refund in 3 months. It has been almost one year and I still did not get my refund.

I reached out to the customer service multiple times and they did not help me. I am hoping this site will help me to get my refund

Here is my reference number: [protected] and email id: [protected]@gmail.com.

Thanks in advance.

I refer to my booking reference with edreams - [protected]. I booked a flight from Denpasar to KL and then to Phuket. When I got to the airport at Denpasr they told me my flight to KL was not confirmed by edreams only the flight from KL to Phuket. I needed to pay for another. The airline told me this was edreams error as they had not confirmed it.

This was very stressful and financial debilitating for me.

I would like this resolved immediately and a refund for the Denpasar to KL flights mad. See attached documentation of two flights and greyed out one not confirmed by edreams yet they said my booking was confirmed.

email - [protected]@gmail.com

I booked a flight for our family of four with eDreams to Egypt. Our return flight, Cairo to Manchester was affected as part of my flight (Heathrow to Manchester) was cancelled by the airline. eDreams recommended we find an alternative solution from Heathrow and we would receive a refund for part of the flight.

They have then contacted the airline and cancelled the whole flight even from Cairo and we have no return flight back. They are not helping us with finding an alternative flight, pricing us over the odds when it is their error for the cancellation and refusing to refund our package.

Booked hotel in Puerto Rico, was a dump, nothing like the online photos provided, no wifi, filthy dirty, rude employees. We also couldn't check-in for awhile because gate was locked and nobody was at the desk to buss us in. We had to stand with luggage on sidewalk outside. Lighting was very poor, outside stairs dimly lite with broken tile,and unlevel landing, not safe. I fell carrying luggage up outside stairs to room had 6x6 inch bruise on my hip and a cut on my leg. I wouldn't have been able to keep climbing those outside stairs to go places. We didn't feel safe there and didn't want to stay in such a dirty place. Stayed one night and checked into a different hotel.

Dear Sir / Madam,

I am writing to you to raise an issue about: eDreams

The issue that I have experienced was: I booked a flight from Budapest to

New York (JFK) (airline booking reference: QIU56O) on February 19 2022 via

eDreams. Flight details: March 30, 2022, Budapest - Zurich (Swiss

International Airlines LX2251), Zurich - JFK (Swiss International Airlines

LX14. April 5, 2022, JFK - Frankfurt (Lufthansa LH401), Frankfurt -

Budapest (Lufthansa LH1334).

I paid for additional products: Cancel for any reason guarantee, policy

number [protected].

I requested a cancellation for the above booking via eDreams on March 9,

2022. I received an email from eDreams about processing my cancellation. I

tract the status of the cancellation using eDreams app and it says "request

pending airline authorisation". The status has been unchanged for more than

4 months. Reaching out eDreams via customer service email I get no further

information about the status of my cancellation.

It occurred on: 09/03/2022

Yours faithfully,

Zoltan Nemeth

Booking Reference [protected]

On arrival in Johannesburg (8 July 2022) for family’s summer vacation eDreams notified me that our booked return flight (15 August 2022) has been cancelled. Following the link they sent, follow-up information would have been forthcoming within 24 hours. This never happened.

I phoned eDreams on 12 July. The outcome was the promise that an alternative flight would be offered to me by e-mail within 2 to 3 days. eDreams did not hold this promise.

I sent a complaint with this information (case number CASE-[protected]). Apart from the automatic reception notice, eDreams never responded to this message.

I called again on 19 July. Only a completely unacceptably impracticable solution was offered. When I phoned back to negotiate further, the outcome was again that an alternative flight would be offered to be by e-mail within 2 days. eDreams did not hold this promise.

Good Afternoon,

I am a member of Edreams, I have always used this app to buy my flight tickets.

I was charged an amount of 54,94 euros on 13th of July, 2022.

This amount was charged without my consent and I would Like to know Why this happened?

Care to find the proof of the charges made by Edreams in the bank statement attached in this email.

Sincerely,

Invoice 2021-SAL7-[protected]. PNR Ticket) DFBH7 ([protected])

I booked this ticket for my daughter Denise Collett in October2021, For a flight to commence on the 10 th January from Harare to London. Due to COVID Restrictions, I cancelled the ticket with you in December, long before t6he flight was due. I have still not had my refund, 7 months later. The flight cancellation to the airline by yourselves was only forwarded after the flight had departed. WHY WAS THIS?. Unless this matter is not resolved at the earliest, I have no option but to take legal action. Frequent and numerous telephone calls and emails, a lot not answered, have not been helpful or positive.

Sincerely.

Michael John Quinn.

I made a booking through edreams' Dutch website https://nl.edreams.com and paid for it with iDeal (bank transfer). The transaction went through successfully (and was confirmed by my bank), but I never received a confirmation email from edreams. I've tried to contact the customer service, but they require a booking reveration number in order to be connected, which I don't have because I never received the email.

Please assist.

I already have talked several times through overseas calls with agents regarding my refund my case No. is [protected].

6 months have been passed but money has not yet been credited in my account even 3 months ago E Dreams confirm me about approval of authorization by Airline. As asked me, I also have sent my bank account statement showing refund has not yet been credited. Please refund my money immediately.

I have made a booking via edreams with booking no. [protected].

I have cancelled the booking and waiting for refund since Nov 2021.

he agent and keep telling the same thing again and again that they will escalate to team and reply within 24-48 hours. No reply in 24-48 days also.

This is the WORST customer service I have seen.

Please help that how to get back my refund.

Thanks.

Rajesh

Good Morning.

On the 15/7/2022 I purchased a flight through the eDreams app for my sister to fly from Perth to Johannesburg leaving the 06/08/2022 via Singapore Airlines SQ8493 at 18:00 hours, this cost $1228.62.

On Monday 18/07/2022, my sister's partner in South Africa passed away and I needed to change the flight date for her to return ASAP. As I am a Prime Member with eDreams I should be able to change the date without incurring a fee. I was unable to speak to a customer representative, despite trying to get through and went through the app. On my first attempt I selected the date 20/07/2022 (this had a similar fare amount to which I originally paid), I selected this date as I did not want to incur further fees. During which time, no where on the app did it mention that this was an additional cost nor did it require my credit card information to proceed. I later received an email stating my request was unsuccessful.

I then went onto the app and purchased an additional flight for 20/07/2022 for my sister via Singapore Airlines SQ8493 at 18:00 hours, this cost $1241.43. Again, no where on the app did it say this was an additional fee to change the date, I was under the impression I was purchasing a completely separate flight. After this was completed, the App still showed the flight for 06/08/2022 in "My trips" section. After my sister got onto her flight and it left, the 06/08/2022 flight disappeared from the app and I was unable to cancel this and obtain a refund.

I contacted the Customer Service line and informed the operator of this fact and he first stated the fee of $1241.43 was an additional fee as my sister was put into a higher class on the plane. As I had the ticket in front of me, I informed the operator that this was not the case as she was in economy. He then told me the fee was because she was put in the Y section as before she was in the W section and sometimes the word "premium economy" is not on the ticket. Again I disputed this.

I then informed the Operator that on 19/07/2022 I received a promo email stating I could fly to Johannesburg that day for $1281.61. If I was aware that I would be charged the cost of two fares and not be in a position to cancel the first flight then I would have cancelled everything and taken the fare on 19th.

The Operator then informed me that because the flight on 20/07/2022 had already departed there was nothing they could do and I should just be happy that she is on a plane and accept the decision I have made, which I believe is completely unacceptable.

The eDreams app did not at any point in time inform me I was paying the additional fee to change the date, noting I am a Prime Member and date changes are available at no extra cost and the fact that the August flight remained on the app until the flight departed on 20/07/2022 and then disappearing creates the elusion that I purchased two flights instead of one.

Thank you in advance for reading my complaint.

Kind regards

Maegen Purcell

I have been charged the eDreams Prime fee on July 19th, a service which I do not want to have, nor have I any possibility to cancel.

Out of curiosity, since I am planning to travel, I have checked the discounted prices for which I am entitled. In reality, there is no discount, on the contrary, I can find better rates by checking the airlines myself. I have been charged for a service which does not exist.

I am waiting on a refund for a canceled trip. (Ref # [protected]) The trip was canceled more than a week before departure but eDeams has been jerking me around for over 5 months with no resolution in sight. I have tried calling but their phone numbers for the US are disconnected. I have used their app to request a refund and updates several times and all they do is blame the airline and ask for patience.