eDreams
reviews and complaints

Booking reference number [protected] - flight from Queenstown (NZ) to Brisbane (AUS) 16 July 2020.

This flight was cancelled due to COVID. I have been attempting to get a refund for this flight for over 2 years. I have numerous occasions been told that my "issue" has either been escalated or will be sorted within either 24, 48 or 72 hours and it was never "sorted."

About a month ago I contacted Virgin who gave me a travel credit for 2 of the 4 tickets. I contacted Virgin today to find out what was happening with the credit for the other 2 tickets, only to be told that 1 outstanding ticket needs authorisation from eDreams - I was given a travel credit for the third ticket.

I had to end up contacting Virgin as I was getting nowhere with eDreams - constantly being told to wait. I was hoping to use the refund to purchase new tickets for travel to NZ this month however, that never happened. I had to borrow money to purchase new tickets. As I was constantly being told my issue would be resolved (which it didn't), I waited too long to purchase new tickets and ended up having to pay a higher price!

Having to constantly contact eDreams to ascertain what is happening with my refund and constantly being told to wait, that my issue would be resolved, etc. has caused undue stress to me and I would appreciate some compensation for that please!

And just when I thought I was finished dealing with eDreams, I have now been told that not all tickets were given authorisation to Virgin to issue a travel credit and I have to contact eDreams again! This is way too much stress for me and I would like this issue sorted immediately as well as issuing $2000AUD compensation for the stress eDreams has caused.

I made a booking through edreams' Dutch website https://nl.edreams.com and paid for it with iDeal (bank transfer). The transaction went through successfully (and was confirmed by my bank), but I never received a confirmation email from edreams. I've tried to contact the customer service and they want a booking nr. I don't have that because I didn't receive any confirmation. None of the phone numbers are working so I can't call them directly.

EDreams informed me our flights were cancelled by KLM. We accepted the cancellation and applied for a refund the same day July 7th 2022. Until now we still have no refund and the automatic chat response is that the airline is taking 3 months to return cancelled flight monies. This is completely false as our friends on the same flight, but who booked with a different agent, have already received their refunds more than 1 month ago. EDreams are thieving from their customers.

I didn’t receive a confirmation email from eDreams, but they deducted money from my account. I have the reservation number, although Brussels Airlines couldn’t find anything under my name.

I can’t check my booking or manage it because in the form there was nothing to add the email address, only the phone number. I just added the phone number then and received a message, but that only contained the reservation number. Now I don’t have a trip and lost money!

my number order is [protected]

i payed 1664 dolar for 3 flight

i canceled all my 3 flights and i need get 80% refund

more than month i chating with agents in your service beacuse i didnt get my all refund(i get just 230 dollar).

all the times the agents tell me wait 10 day and after more 10 day and again and again- and actually dont solve my refund!

I booked a car through edreams in Georgia (Booking Ref: GE628579800). Edreams withdrew the amount from my credit card in advance. The company was closed and did not provide me with a car. I contacted edreams, I provided all the evidence they request. Meanwhile, company acknowledged the situation (there are email responses).

I have been waiting for the refund for one month and cannot reach any edreams representative.

I have booked a flight with them as soon as I paid the website crashed and so I wasn’t provided with with booking ref number, no email was sent to me, no flight confirmation and yet the money was taken out, I sent emails and even posted on edreams twitter and still nothing,

All I want is my refund I’ve read how corrupt and scam company this is but I’m trying to contact them as many ways as possible before they get sued for a big amount.

I wasn't made aware by eDreams that i needed a "Health Pass" to go through Manila, for the last leg to get to Sydney.

I only found out from the staff after checking-in my luggage at the airport which didn't allow enough time for me to get 1 on-line (at a cost of US$100 - for priority processing), finally receiving it about 15 minutes after the plane departed.

They wouldn't allow me to board the plane without this 'Health Pass'.

Needless to say, I would have had it by the time we arrived at BAHRAIN, still a further flight to reach Manila

I am seeking a full refund of that total air fare as i feel eDreams were negligent in not informing me of this requirement when i booked/bought the ticket, which would have given me ample time to get this Health Pass.

I think i booked this air fare on 29/8.

there seems there are NO fields for my details, so here they are...

Dion Thomas - [protected]@optusnet.com.au

edreams reference number - [protected]

08/02/22 - I received 2 Jetstar booking confirmations then subsequently received a booking confirmation from eDreams.

23/08/22 - I online requested an invoice from eDreams (realising they had not provided me with the same when sending me their booking confirmation on 08/02/22. e-Dreams sent me a "Simplified Invoice" that did not itemise the purchases I selected online on 08/02/22.

23/08/22 16:30 AEST I chatted with your employee Keshar who advised me he would send a detailed invoice, not a "simplified Invoice" for the above booking within 24 hours.

23/08/22 online contact with Jetstar who indicated all my cancellation and refund enquiries must be directed to e-Dreams.

25/08/22 sent email to eDreams advising detailed invoice not received, requesting again to send me same. To date I have not received a detailed invoice as I had requested.

27/08/22 sent email to eDreams requesting full flights cancellations and refund for bookings and payment made on 08/02/22. No response from e-Dreams to date.

27/08/22 completed e-Dreams online customer portal request alerting them to my above emailed correspondences and requests for flights cancellations and refund.

27/08/22 email received from e-Dreams acknowledging my above customer portal request - eDreams case number CASE-[protected] provided.

03/09/22 - to date no correspondence received from eDreams relating to the above cancellation and refund requests.

NOTE: I am not familiar with how to append my above cited emails and files relating to the above complaint.

I went to airport today to fly, they told me my flight is cancelled and changed to tomorrow and you didn't bother to inform me. I am angry I require a compensation and explanation. I will never book with edream ever again.

Your app still showing today's flight ( cancelled flight )

I called your agent he was keep repeating himself and in the end he hung up on me.

Hey eDreams,

I have just realized that on August 22nd, 2022, you charged my credit card 59,99US$ (614,55 Swedish Krona) when I didn't purchase any service from you. I need that money back on my credit card. How can you take money from my card when I have no business transactions with you? I need that money back as soon as immediately.

I will be very grateful if that money is paid back to my credit card.

We booked a flight to Mallorca through eDreams, everything seemed to be working fine. Got to the airport, checked in luggage, no issues.

We got to the gate, and were told we could not board the plane as our details were incorrect. The only correct details associated with our booking were our names. Our passports were apparently issued in Andora and Afghanistan, the dates of expiry were incorrect, and apparently even our passport numbers were wrong.

We have had to pay hundreds of pounds in order to adjust our flights, have been delayed over 9 hours, and are extremely upset at having wasted so much money. Thankfully the airline staff were understanding, but this was completely unacceptable from a travel company.

I have been trying to rebook an airfare which I have sitting in credit through qantas. I have rung eDreams around 10 times. Each time I have to go through the same thing and get the same response, which is nothing is resolved, they say that they are contacting "their team". They never call me back, even though they say they will. I get no email updates about what is happening re my booking.

This company has the worst customer service I have ever encountered. We have spent $1500AUD with this company.

All I want to do is reschedule my flights...

I bought a two way ticket from Panama to Cancun and back and purchased additional cancellation insurance in case I couldn't make it. I cancelled the trip, and was told my refund would arrive "likely within 2 weeks, but could take up to 6 months". A month later, I see that my trip still isn't cancelled, despite my initial attempt. I call them again, and re-cancel, with ample time, still months before the trip. They said "okay it's cancelled, and we will expedite your refund... expect it in 5-7 business days". It never came. I waited a month. Called again, once again same story, saying they will escalate it. "Give us your bank account information, and you will have it by monday by wire". Wire never came. I can't believe I gave them my account information, they're probably going to drain it somehow. I made them send me confirmation emails both times, so I have proof of the calls that took place confirming cancellation and refund requests. This company is so dark and evil. I'm now out $822 USD. Will be organizing a class-action suit immediately, given the hundreds of easily identifiable complaints I've seen online citing the same issues around theft

hi

my name is shlomi rozolio

I bought a ticket online to germany from israel via lufthansa through edreams and never got confirmation email or ticket. this was 2 days ago. my credit card was charged 1800$ and nothing done.

my email adress is shlomi.[protected]@sr-wf.org.il my secretary email is [protected]@sr-wf.org.il

the tickets are for next week and i need help asap!

On 1st July 2022 my credit card was debited with $A92.68 despite my advice that I did not wish to be involved with eDreams.Having sent a number of requests requesting a refund and for my details to be removed from your records I have not had one response.Its as if eDreams does not exist.

Requests by email were sent on29th July and 10th August 2022 to [protected]@contact.edreams.com.There has been no response.

Purchased eDream/flight back on April 23, 2022 with cancellation insurance.

Cancelled in specified time period to get refund before actual flight on May 12, 2022. It is now over 4 months later and I am still getting the bot run around saying the refund is being processed. There is nobody to talk to and no refund in sight after numerous emails and application communications.

DO NOT use eDreams...IT is a nightmare for sure!

I booked a flight for August 12 from JFK to Shanghai.

I was supposed to be charged $1393.41

Instead my credit card was charged twice for $805.79 totalling $1611.58

Then the airline charged me $426.20.

On the day of the flight, I saw that the flight from Macau to Shanghai was cancelled.

So I had to book a new flight and the agent told me I could try booking another flight. She said I could get a partial refund and they would only charge me around $200.

I called them to complain and they could not give me a straight answer for this.

I still have not received a refund and its been almost a month.

I used e-dreams to purchase two flight tickets from Broome to Darwin. I also paid for Free Cancellation. The tickets were issued through Qantas BSP flights

PNR Ticket 6QIUFL ([protected]) Passenger Shields Edith 15/05/2021

PNR Ticket 6QIUFL ([protected]) Passenger Shields John 15/05/2021

Mediation Fee

PNR Ticket [protected] & ([protected])

Total Amount AUD $1174.54.

As of 30 August 2022 which is 15 Months I still have not received my refund.

eDreams only have a chat room and they say they have sent all the information to Qantas.

I did send you this information quite a few months ago but as yet have not had a reply. Regards Edith & John Shields

I boked flight (fro two persons) for the date August 7th 2022 from London to Barcelona (carrier Vueling). I purched and payed for the flight tickets on July 28th 2022.

Mr reference number was: #[protected]

Yesterday, exactly one months after purchasing above mentioned flight tickets I found out that I was charged for some mysterious fee by eDreams for an amount of around 55 EUROS. This money was simply charged on my VISA card (nevertheless I never saved this card on thier web site for any possible future payments) without any prior notice and without any statement or invoice sent by eDreams. In other words, eDreams just took my debit card data during the flight tickts purchase and without my consent used again this card to charge me for nothing. This is typical example of a debit card fraud.

By the way, it is impossible to contact them becouse the phone numbers displayed on their site are not working, when you send them an email the system is answering to you that you should call or chat, but when you try to chat it is only chatbot that is answering and when you assk to get redirectioned to the human customer support, the system collapses.

In other words, eDreams stole my money.