EconomyBookings.com – Practices – lack of response to customers and refund issues

I am writing to express my frustration and disappointment with the lack of response from your company regarding my booking and refund issues. Your business practices are beginning to appear questionable, if not outright deceptive.

I recently canceled my reservation (Booking Number: B86158615) for a car rental scheduled from January 29, 2025, at 10:00 PM to February 2, 2025, at 10:00 AM at Baltimore Airport (BWI). Despite canceling, I have not received the promised refund of $134.84 to my original payment method.

Additionally, I currently have $84.50 in my E-Wallet on your website, and I have been unable to find any clear way to transfer this amount back to my original payment method.

What’s most concerning is that I have received no communication from your team to address these issues. To make matters worse, your customer service phone number appears to be fully automated, making it impossible to speak to a live representative or escalate this matter.

I expect an immediate resolution, including:

- The refund of $134.84 to my original payment method.
- Clear instructions or assistance to transfer the remaining $84.50 from my E-Wallet back to my original payment method.
If these issues are not resolved promptly, I will be left with no choice but to report this matter to the appropriate consumer protection agencies and leave reviews detailing my experience to warn other potential customers.

I hope to hear back from you within 48 hours to address these concerns.