eBay
reviews and complaints

Hello. I'm Latonya Chandler. I purchased an item on eBay from Suzho_25. It cost me $102.03. I didn't receive that item. I received 1 pair of too small women underwear. I was told by the seller that your company either switched my package out or someone stole it and sent the panties. Suzho_25 messaged that to me on eBay. I'm not the only one scammed

Unlike Amazon, Ebay's marketplace products and sellers have relatively few reviews and it's hard (sometimes impossible) to leave reviews on products we consumers buy or sellers we do business with. Over the past year, our family has found about half of the items we buy on Ebay don't satisfy their advertising pages' claims. Others arrive broken or with other obvious defects. Sellers typically try to get us to accept a partial refund instead of taking back their goods.

We discovered a lot of the problems were with overseas sellers so started restricting our search to US-only sellers. This didn't solve the problem because many overseas sellers use drop-shipping from US-based warehouses. Recently, we bought our fourth headphones set from an Ebay seller who within 48 hours of the headset being delivered requested a POSITIVE review from us. They claimed this helped their store grow. We politely let them know we couldn't do this because although the headset worked, the USB-C attachment did NOT.

Exactly one month to the day that we got the headset it failed. We contacted the seller but got three words back: "30 days returns." They refused to answer any further questions (we wanted to know if there was a warranty on the headphones...). So we tried to open a return with Ebay. The seller rejected it within minutes. Then we tried to leave a review about our experience. But Ebay CENSORED our review, taking it down immediately.

We've been trying to find out HOW to leave an honest, verifiable review so other shoppers like us understand 1) many of these electronic products have NO WARRANTY, so if they fail, the consumer has no recourse; 2) some sellers are requesting positive reviews immediately after product delivery before likely problems arise (skewing shoppers' expectations about quality and service of products and sellers); and 3) it appears we do NOT have 30-days to return defective electronics since this time period doesn't appear to include the transit time between ordering and delivery to consumers' homes. But no one from Ebay will return our contact requests with a VALID way to solve this issue. We were last told we needed to speak with an agent in the Defects Appeals Department, but the agent who told us this abruptly terminated our chat after promising to connect us with that department.

I have been caring for my wife for 3 years due to cancer related health issues and I just did not keep up with any eMails from eBay. I find out recently that my account was suspended because I did not provide some information. I chatted with a customer service rep (Briana) and she said I cannot reinstate my account! In today's digital age, I find that hard to believe! I'm sure all my past information is still stored somewhere and could be restored and reinstated now that I am able to turn my attention away from my wife and provide the information eBay has desperately needed. Please reinstate my account. jeffbecky1989 is the account name. My name is Jeff Winckler and my phone # [protected]

I have repeatedly attempted to get a refund on a pair of Fate Oakley sunglasses that have very damaged lenses not only with scratches but the lens coating is coming off and cloudy . The seller power.realize (134) refuses to issue a return . I have msg ebay several times and spoke to two representatives stil no help . Please advise me .
My email is [protected]@gmail.com
Phone [protected]
Thank you
Sincerely
Janet Greenberg

Hi my name is jose berenguel feb-15-2021 I ordered a silver barclet and never got it pulsera de plata 925 item number [protected] please I want to cancel it is taking to long I want my money back total 10.63 I will never order from this seller again thank you you can call me [protected]

I had a problem with an Ebay transaction. I was the buyer, and the seller sent me a broken item. However, it was past the 30 day Ebay money back guarantee time period. So, the seller said that he would refund my payment back to me if I mailed the item back to him at my expense. So instead of taking a total loss, I reluctantly agreed to return the item at my cost. Ebay customer service told me that I could have made the seller pay for the return cost, so to make up for that, Ebay customer service put me on hold and I assume spoke to a Supervisor about the situation. Then, the customer service person got back on the phone and said that they would issue me a coupon for $22.00 (the price to ship the item back) for a future purchase on Ebay. I thought this was an act of good faith by a billion dollar company like Ebay, so I said thank you and thought everything was resolved. A couple days later, no coupon had been sent to my Ebay account. So, I called Ebay customer service and one lady said that she would email the agent to see if he could issue the coupon. Then I called again the next day and was told it would probably take another 24 hours to post on my account. The next day, still no coupon, so I called Ebay customer service yet again. This time the agent said that they cannot give me the coupon because I had been refunded for the item. What ? I asked him what did that have to do with paying for the shipping with a good will coupon from Ebay? All I got was sorry sir, we cannot do anything for you. The case has been closed. I asked for a Supervisor five times, and was denied every time. I would still like a coupon for the $22.00 that was promised to me by the first Ebay customer service representative.

I have been an honest Buyer and Seller at Ebay for many years, almost since they opened as an auction site. They recently suspended my account and ended 19 listings for no reason except to state non-specifically that I broke one of their rules. I absolutely did not break any rules and did not attempt nor doing anything against their rules. After I placed and order for some smart plugs from China of course...everything they are selling is now largely from China, I tried to contact the buyer to ask them to cancel as I accidentally bought the item twice. I am 65 and just got over Covid and I am being very absent minded since. I could not contact the Buyer no matter how I tried or how many times I tried. I contacted customer service by chat, which is now the only way Ebay allows you to contact them...and was assured the purchase was cancelled. Right after that chat, my account was permanently suspended. I contacted customer service and after much wasted time was told their was nothing they could do and they could not tell me anything more about why my account was closed and all my listings erased. I tried again and through their Twitter link and got the same replies...nothing we can do and no explanation and if you try to get around the suspension in any way we will close those accounts too. I begged them to tell me what i was accused of and they would not tell me anything. They also did not cancel the order and I received all these extra smart plugs I do not need. Paypal would not refund and allow me to send them back because they stated they only refund if the item is not as described or does not arrive. Ebay will not allow me to ask for a refund on their site either. I GUESS WE ARE ALREADY BEING CONTROLLED BY CHINA OR OTHER UN-AMERICAN influences, because this is like going to jail without explanation or a trial. I state again, I did nothing wrong and this has been a huge inconvenience as I had 19 listings and just hired someone to help me list many more items of mine to help me pay my bills as i have been very ill this past year. No company in the USA should be able to do this to someone without explanation and also tell them a purchase has been sucessfully cancelled and then send the item anyway and then not assist in returning it. I have the chat transcripts to prove all that I have just stated. Paypal is obviously not going to go against Ebay as they supply a huge amount of business. Where is this country going?

On March 19th I purchased item [protected] Men's Jeans from the seller (salemonarchuser) on March 24th I sent the seller an email asking for an updated shipping status and kindly asked for tracking! The seller replied give me 1 more day and they should have tracking information. On March 26th, sent the seller another email requesting updated status, the seller replied give additional two days! This sounds fishy, so opened the item not received a case through eBay, and left the seller negative feedback! The seller started harassing and breaking eBay policies. The first policy broken by this seller was leaving a false negative saying I am a scammer, left negative for no reason. I reported this policy violation and eBay did nothing. Proceeded to receive 26 emails from this seller of harassment asking me to close the case and remove the negative comment. Why would I do that, when the item was not received and the harassment and bullying received from this seller.

The seller proceeded to claim to have a picture of the delivery of the item on my porch, the picture is not of my house! Uploaded a picture of the front and back of my house to prove it's my house, the seller still called me a lier scam. Why would I lie and send fake pictures of my house over a measly pair of jeans. 3 days have passed since the harassment started, and I go about my business of filling and shipping my eBay orders!

On the 4th day received another email from the seller, saying I violated eBay policies and eBay pulled my listings because of this seller's false claims. I sent documents of resell rights and products in no way violate policy and showed them for the past year have been selling the same products to many happy customers and hundreds of other sellers selling the same products.

After the 6th day of harassment from this seller, no product ordered, and contacting eBay by live chat and phone no help at all and they just read what's already posted on their website.

My next question was asked why they allow this seller to bully others because of negative comments not received! They could not provide the answer! Went tried to do the research myself, found this seller harassed other buyers for leaving negative feedback with good reason. This seller has been a member since 2014 and I have been selling for two years, do sellers who been on the platform longer get special treatment even when they are scamming not shipping products they claim to have.

Until this is resolved have pulled from listings from the eBay platform and only sell through my website and Bonanza! eBay does not even follow its own policies!

On 03/26/21 I had ordered three items from three different sellers on eBay. I ordered a portable closet, 3 tier cat cage, and a makeup kit. On 03/28/21 I had placed another order which was an unlocked cell phone a case for the cell phone and a mini-fridge from two different sellers. As I monitor the app and get notifications I received a notification that my make-up kit was shipped out on the same day 03/26/21. On 03/27/21 I get a message from the seller for the portable closet saying that he was going to cancel my order and refund me, because they discovered that the portable closets were very poor quality which was very nice of him. Now I'm still waiting for my 3 tier cat cage to ship a cage that I had paid almost $60 for. The item arrived yesterday 04/01/21 which was not the cage. My son opens the package and it's only the tray the bottom part of the cage but no cage. So I contact the seller and of course the seller ignores me. So I then contacted eBay via chat and explained my situation to the rep the rep looked into it and said it was completly unacceptable the the seller did not provide me with what I had ordered and that the situatuon will be taken care of. After the complaint was filed is when the seller decides to contact me telling me that he's sorry that I'm not happy with there product he can ship me a new on or I just ship the item back for a full refund and pay the cost of shipping or just keep the item and only get 50% of my money back no I don't think so you fausly advertised it clearly showes 16 different pictures of this cage and 2 pictures of the bottom tray by its self so no I want my cage. He doesn't respond once again but claims he refunded me when I clearly said I didn't want a refund I just wanted the item that I paid for. So with that being said he must have not had the item period and was falsely advertising, to begin with, because like I said instead of just shipping my order like I kindly ask for the claims that I was refunded. Now the seller for the mini-fridge I had contacted him with a concern about shipping because other Items I ordered were already shipped and scheduled to be delivered before the estimated delivery date. Now it was already 03/30/21 and I noticed the mini-fridge still wasn't shipped but the estimated delivery date was 04/05/21. So I contacted the seller and kindly asked when will my fridge be shipped out because if it still hasn't been shipped then I don't see how I will get it on 04/05/21. I also told him that I will wait a day or two longer and if still has not shipped I might have to just cancel my order. Once again instead of this seller responding to my message regarding when will my mini-fridge be shipped he just took it upon himself to just cancel my order this is the second time already.

hi i spoke to a helper on chat and i have been banned i understand ive done something you are not happy with and you wont tell me i get it so i accept it but that does not mean i have to be treated like a idiot when i had a order and i needed help with it regardless of the fact my account had been banned or not i have posted the convo

hongkongdelights21:10 PM
HELP
Airalyn21:10 PM
Thank you for reaching eBay Live Help. My name is Ira your customer support from Buy team. May I have your first and last name please?
hongkongdelights21:10 PM
JASON WILLIAMS
hongkongdelights21:10 PM
hi i keep making accounts and im constantly being blocked and i dont know why so i made another then im blocked again
Airalyn21:12 PM
Hi Jason, my apologies but your account is permanently suspended
hongkongdelights21:12 PM
ye but it keeps happening and i dont know why
Airalyn21:13 PM
For security purposes we can't disclose the exact information why your account has been suspended. I assure you that before we came up with this decision, we review the account first. These are the factors that lead us to take the appropriate action on your account. It's sad to see you go, but I believe that this is not the end yet. This is never the end of the road. This is just the beginning. Keep in mind that it's normal for people to fall and through that fall, that's where you learn to rise and succeed.
hongkongdelights21:14 PM
ok if u cant use ebay anymore then fine but i made a order just on
hongkongdelights21:14 PM
08-06834-74378
hongkongdelights21:14 PM
and it got canceled
hongkongdelights21:15 PM
can you issue me the refund as its obviously a scam then
Airalyn21:15 PM
While we understand that you may not agree with our decision to suspend your account, please understand that this decision is final and will not be reversed. I believe I've already clarified our decision regarding your appeal. I'll be now closing this chat session. Bye for now.
Airalyn21:16 PM
Okay for that order
hongkongdelights21:16 PM
what
hongkongdelights21:16 PM
im not on about that
hongkongdelights21:16 PM
you ignoring what im asking
Airalyn21:16 PM
let me send this request to our Suspension Team to process the refund for yoy
hongkongdelights21:16 PM
ok
Airalyn21:16 PM
you*
hongkongdelights21:16 PM
thanks
Airalyn21:16 PM
Sure
Airalyn21:16 PM
Keep safe and have a nice day
hongkongdelights21:16 PM
i dont care if i cant use ebay i just want my refund lol
hongkongdelights21:16 PM
thanks
Airalyn21:17 PM
Sure, bye now
Chat session has ended
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anyways i hope not all of ebay is like this
have a good day
jason

Sold a laptop on eBay. Contacted ebay because the buyer stated item was not as described, though it worked great when it was in my possession. eBay stated that i had to accept return. once item arrived was dead and no longer functioned. contacted eBay for resolution and they stated they could not neglect the buyer and since I accepted the return I was responsible. Now I have a laptop that doesn't even turn on and I'm out near a grand.

Whenever eBay makes a statement you can rest assured that in reality the complete opposite is true.

While eBay has been claiming it is against price gouging, eBay has been engaged in price gouging.

Lets examine one example.

The third largest home improvement chain in America has been offering 8 ounce or 12 ounce bottles of hand sanitizer for $2.99, with a $2.99 rebate. The rebate is mailed to you as a postcard that you then can use to purchase items from the store - effectively a merchandise credit check. Thus, your only cost would be the sales tax, unless you used previous rebates to pay for your purchase in which case there would be no sales tax.

I purchased 100 8 ounce bottles at $299.00 and paid $20.93 in sales tax. I later received a rebate of $299.00 that I can use for future purchases. The net cost was $20.93 + $.10 in lost interest + my time.

I wanted to offer these 100 bottles of hand sanitizer on eBay as a free local pickup as they could not be shipped without a special permit. The price would cover the $20.93 sales tax; $.10 lost interest; eBay fees; PayPal fees on the price of the item and sales tax; and a couple dollars for my labor of picking the items up, filling out the rebate and waiting for someone to pick them up. I make a grand total of $4.70 at a sales price of $29.95 for the whole. This would be a great benefit for any buyers unable to outlay the initial $319.93 for the purchase and wait for the rebate.

I was barred from listing the item on eBay. I was told that the item could not be listed due to price gouging. I was told that eBay was working only with a group of select partners to avoid price gouging.

The next lowest priced hand sanitizer on eBay with free local pickup was at least 4 1/2 times the cost. The lowest with free shipping was nearly 8 times the cost.

eBay customer service gave me the typical copy and paste reply of how they are activity patrolling eBay for price gouging. Another lie as a quick search resulted in thousands of similar products, all of which were engaged in price gouging.

Considering that the third largest home improvement chain has been offering hand sanitizer for free for months clearly indicates eBay and its vendors are engaged in price gouging.

eBay's nudge-nudge wink-wink price gouging is a prime example of why you should believe a single word eBay says.

In the end I went with plan B and donated to a local charity.

I was using ebay normally and they added offers onto my item without asking me. I really don't appreciate them doing this as you specifically have to turn the service off when listing an item. This means they have gone against my specific consent and decided they get to write the rules all on their own. I listed my item the specific price for a good reason and I really don't need ebay's own stupid opinion on how much it should sell for.

I sold a console on Ebay to a treadmill a working piece of equipment. I paid $66.00 to ship the item and after 2 days the seller demanded their money back. I asked for pictures of the box and the console and I did not receive them. Ebay again told me I must issue a refund so I did and I will not do business with them in the future. The company is trash that enables thieves to steal from people by hiding behind their buyer polices. Let them cater to the trash that they are. I am out of my console for $350.00 and $66.00 to ship it to the thief. So that is it for this platform.

I received a notice from a seller that I had filed a complaint against them for an item I bought, their money was taken from their account, they were fined, and they received a negative mark. I filed no such complaint, I received no refund, and have not returned the product. I value my relationship with this seller which has been damaged, and he has suffered harm as well.

Ordered a dvd on Feb24. Item number 193913636213. The expected delivery date was March 4th. Today is March 19 and I have not received the dvd. I contacted the seller twice and he has not responded. Please assist with this matter. Thank you.

beware of ebays new policies for sellers since the mail is moving very slowly and this company although should realize this gives buyers back all their money if they call customer service when mail is moving slow because of covid complications.This is done even though in my case tracking was given and items were said to be moving slower and would be getting to destinations slower. So some inpatient buyers call them they take out money out of your paypal accounts and in my case went into my bank account for funds. When the items get to the buyers and show they were delivered they still do not return your money. On top of that they still charge the seller fees and paypal fees without returning these fees and also give you item defects even though you did your job exactly as you were supposed to.Most often you cant get to them by phone and their email system is scripted and will never help you one bit. If you try to call the numbers in our country in California for a manager or CEO they have not beemn available for years and you can never reach a representative in USA now in years. The USPS takes no responsibility either for this and so USPS gets there money Ebay gets there money, Pay Pal gets there money, the buyers then get there items for free and have no problem not caring or refunding you the money.I have been a member at ebay 19 yrs and not once have heard a good thing from sellers about this company. The only good thing is that everyone knows their name but it is clear they have no care about participating fraud and theft. I hope all that reads this will take your business elsewhere and not be involved with them at all

Back in January (end) I ordered a Nook Glowlight Plus case for a Nook reader for my Mother. Was delivered to my mothers address on Jan. 1. Upon opening, she could see right away this was too small. Tried to mail back for a return($4.30for postage), was returned to sender, wrong address. Instead of mailing again I decided to contact directimports ebay, through the email process. Was contacted right away, then the BS started, wanted pictures, asked if i wouldn't keep this, asked for the size of it. I did all this person asked with no results! All I asked for was a self addressed envelope with postage to send it back for a swap or monies credited back. Oh no, was not going to happen with this vendor. I'm very disappointed in EBAY at this point in time and doubt if ill ever use it again. This the information on the vendor I could find: directimports1899/Wynnewood, PA. rajoh-1918 was email name.

My name is John Tyler - tyler4255 is my Ebay login. I sold a Canon 70-D camera bundle, but the buyer wanted his money back. EBAY debited my Paypal account for $451.00 and returned the Buyer's full refund to him.
They then are sending me an invoice to pay for the item never sold.
In fact, it is still re-listed on EBAY.

Invoice Number- [protected]

Item # [protected] - $42.60 fee for the Camera that EBAY made me refund the Buyer
Item # [protected] - $19.23 for shipping fee that I also refunded to Buyer
Item # [protected] - "Final Value on Shipping" - $2.50

John Tyler
[protected]@johntyler.com
[protected]

Well I never thought I'd see it happen that ebay would actually take a progressive position on such a thing as Dr. Seuss, Books we have all read since their day of arrival in our schools.
But I guess it shouldn't be a surprise that you would side with those who think they have the right to decide who can see, eat, read, admire, produce, invent etc... After all Google & Amazon are doing, right ?
No lets decide that how America was born and how Americans made America is no longer to be proud. Lets erase the history of our nation and let those who have never ever gotten their hands dirty doing real work, Those who have never crossed this country. Served in the military to defend this nation. Those who look at our world and instead of seeing the progress of man himself. they preferer to see the past failures and discrepancies of man instead. They Judge our nation on its growth and independence and miscarriage's of our past as though we have not learned from them. Sadly in part that may be true. but its not exclusive to one race or one nation of people. A society that refuses to accept the difference within their own societies is doomed to fail. You Ebay have just greatly contributed to that pending failure to the greatest nave ever thought of and defended by the greatest of generations, until now. Cancel culture works both ways but that seems to escape many, including you. Who will you cancel next, The sale of the constitution Of The united states ?