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4.2 3812 Reviews

eBay Complaints Summary

164 Resolved
720 Unresolved
Our verdict: With eBay's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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eBay reviews & complaints 920

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J
12:00 pm EDT

eBay unable to get ahold of seller

seller sold a product and delivered wrong product orders from sportwing window vent visor for a 2021 kia sorneto box arrived on the inside from avs it was marked for a [protected] kia sorento which will not fit 2021 sorento totally change just asking for return label and a credit. this was from order # [protected] item id #[protected]

Desired outcome: all i ask for what is right a return label and a credit

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J
2:39 pm EDT

eBay Did not get an order. And, no one seems to want to help.

Did not receive order number: [protected].The item is: Wagner's Classic Blend Bird Food. Cost: 25.43. Was supposed to be delivered on April 08, 2021. Please refund the 25.43. Thank You. Jerri Wilson, [protected].Email: 5979 [protected]@bellsouth. Net

Desired outcome: Refund, please. Thanks.

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T
2:15 pm EDT

eBay Online Account

I listed an item for sale on eBay. I received an offer from a scammer on eBay I accepted the offer and awaited payment from the buyer. I got a notice from eBay to send the buyer an invoice. In fact, the buyer or eBay sent 6 of these requests within an hour. I responded to ebays request and sent the invoices. The buyer then texted me asking me to include a 200 dollar gift card. At this point, I knew this was an attempted scam so I called eBay and reported this violation. Within an hour I got an email from eBay telling me my account was suspended indefinitely. The scammer wins and I will no longer do any business with eBay

Desired outcome: Inform the public that eBay protects criminals and scammers

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K
1:57 pm EDT

eBay de_bester

May 13, 2021 order placed for Heimvision HM132 baby monitor for $42.99
May 20 delivered
June 6 contacted seller as product failed, very poor image quality. Had already done troubleshooting, reset, per manufacturer.
June 7-17 Cora from de_bester had me watch video to do troubleshooting that I communicated I had already done. Promised "If it is something we can't fix, we will be responsible, do not worry."
I sent them a video of the issue as requested, was again instructed to reset camera and move closer to router, which I had told them I had done.
June 28 Lisa offered $25 refund and it was suggested I have it repaired locally, which would cost more than the purchase price.
I responded that it is not practical to repair.
July 1 Lisa offered 80% refund.
Responded that I paid $42.99
July 5 Lisa suggests defective firmware and again offers 80% refund with no return.
I responded that I paid $42.99
July 6 Richal stated that the order was placed on May 14 and they only offer free replacement or refund for 30 days. (Although item was delivered May 20, and I first contacted them June 6.) Was offered $20 compensation.
I responded that I first reported the issue to them well within that timeframe.
Again the response was, $20 is all they can do.

Desired outcome: Full refund. Can sent product if they want it, but will need address.

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B
5:57 am EDT

eBay Worldtechon

Digital Microscope Magnifier Wireless WiFi USB 8LED 2MP HD 1080P Camera w/ UK

Description:
LY-9820 Wireless WiFi 8LED USB Digital 2MP HD 1080P Microscope Magnifier Video Camera with Stand
Feature:
1. The portable and powerful wireless module provides a stable WiFi connection.
2. 2MP pixels, 50-1000 times magnification, CMOS sensor.
3. Built-in 8LED adjustable lights auxiliary lighting.
4. Metal base supports fixed and adjusted at 360 degree observation.
5. Users can view videos in for iPhone, for iPad and Android devices.
6. Capturing images (JPG) and recording video (MP4) and bundling applications.
7. It can be applied in the fields of medicine, biology, industry, testing, interest cultivation, etc.
8. For Apple and Android users: search app store or Google Play store ImageKit.

Hi
I received this item but it is not what I ordered, i ordered a wireless one to work with my iPhone, this is a usb model which is not compatible with iphones or IOS it is no good to me at all, I contacted the seller WORLDTECHON and asked for a refund or replacement, kept offering a partial refund, then promise to send another out, nothing arrived got Ebay involved but to late to get automatic refund now WORLDTECHON are ingoring me and have not even responded to my refund request, and if I messages then now its either an out of office reply or an automatic reply, can't even give then a bad feedback as time has run out, they have just played a waiting game with me, so now i can't do anything, I have all the messages sent between us on my Ebay account, I would like thus seller to be investigated

Regards
Robert Barnett

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S
4:26 pm EDT

eBay the checks upon my payment details

samnight 7772010 ebay handle sally farmer

For the past two weeks my account has been held in abeyance by eBay handlers who refuse to take note that all of the payment details are updated and the same name as is on the account is also on the payment details etc etc...
but still I am threatened that I have not done so and that if i do not do so by July 27th they will restrict the account even further than not allowing me to have payments back to my bank account and to restrict my sales. there being none for the past week.
I have held the account for twenty odd years since you first started and hold an above standard record with you . Why are your staff so hostile? I would like to see of I can take you to court to claim compensation for my lost sales of my rooted cuttings.

I have phoned to try to resolve but the warning does not disappear and everything restriction put upon me for no good reason remains.

Desired outcome: Stop intermittently checking and rechecking but then ignoring the status.

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B
10:23 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

eBay I purchased on Ebay never Received item

I have been buying doing Business threw Ebay for years and always was treated fair but I had a seller that I purchased an item from I ordered 3 of this item different colors one of the items which was a Blue orange and pink the blue I didn't receive I asked for a refund getting the run around contacted Ebay they refused to refund my money I ended up without the item and losing the money I sent proof of the two out of the three I ordered in a photo that I received so now I don't trust them as I did and probably will do less business through them now wonder how many other good dedicated buyers they pull this with as my photo shows I received the pink and the orange but didn't get the blue this is the exact photo I sent

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V
3:29 pm EDT

eBay Seller communication

I ordered a tiffany chandelier. Product was perfect. However, the cord and chain were missing. I spent an hour on Ebay trying to contact the seller. Every site I was sent to was a dead end. Even when I put the seller's name in it came back "no result". When I put the order number in, same result. An hour of my life. Why am I wasting my time on a simple issue. This should have been easily resolved.

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G
6:51 am EDT

eBay Simpson Pressure washer

I ordered a pressure washer and the SELLER has defaulted on the shipping.(see our email conversation thread) I actually offered 60% more ($30 added to the contracted $21 flat rate) in order to get my item." proud2badaddy83 " has been difficult in getting a response, even when his "meet in the middle" upcharge proposal has been met! This is the 4th incident where SELLERS have defaulted on Simpson Pressure washers? Whats up with that? If you will review the last email I received from the seller he call me a "b-hole"! After 47 years as a company owner, it was our policy to honor our commitments, as promised, no matter what the cost /loss to us...I made an effort to ADD $ for the shipping as requested by the seller, but apparently we are now into name calling by the seller? These sellers that cant deliver are making a fool of Ebay as well as its long term loyal customers!

Desired outcome: GET my order as contracted!

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M
6:56 am EDT

eBay ebay seller support

Margaret Henry
7 Alma St
Bacup
Lancashire
OL13 9ja
29th June 2021
Tel. [protected]

eBay Complaints' Dept.
UK Community Watch
PO BOX 9473
Dublin 15
Ireland
Email and post
Dear Sirs
Re: My eBay Account
I have had a number of problems in relation to my eBay account.
• I cannot list anything for sale
• Even though my site has been changed to the UK it keeps coming up as the US.
The customer service team:
• cannot see my site to solve the problem
• They cannot see my listings to solve the problem.
• The invoice for my shop is saying from 1-June to 27th June when only activated it around 25th - 27th June 2021
• They have told me that there is a technical problem with eBay.

I am asking that someone calls me to resolve the problem and the remote agents do not have the technical skills or capacity to assist. I also ask that you do not bill me from the 1st June when I opened my shop at the end of the month. I also ask that you do not bill me at all as at present I cannot use your service and no one knows how to resolve the problem.

Yours Sincerely

Margaret Henry
11Gemlady

p.s confirmation from Paypal 29.06.66
Dear Margaret Henry,
Following up on our conversation, I can confirm that a billing agreement was set up with eBay on 29th June 2021 with the billing ID B-34D05304CP879742S.
It's been my pleasure to help you.
Yours sincerely,
Niamh
Business Support
PayPal

------------------------------------------------
So far I have emailed customer services, I have been on CHAT for about four hours this week The people in the Phillippines so far have not been supportive and do not appear to have the information or training to deal with complex issues. Unlike the US the UK do not have access to telephone support throughout the day perhaps 1 hr a day if we are fortunate. i have uploaded a picture of the feedback I get whenever i try to list a product

Desired outcome: I would like to be able to list my products on eBay as this my livelihood. i already have autmated payment linked to paypal but eBay cannot recognise it. My account is in limbo

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K
12:30 am EDT

eBay ebay purchase of cell phone charger

eBay's return process is poor. I am a buyer trying to return something that was described incorrectly and there is no place to buy or print a return shipping label. For the seller, they want the seller to go to a third party site like UPS or FedEx or USPS and print a label and email it to me. eBay also suggested we work with PayPal to get a shipping label. Since when can eBay not sell shipping? I am a buyer willing to pay for shipping to return an item and I want it simple. This process is so low tech and inconvenient. There should be a button that allows either buyer or seller to buy a label at eBay discounted shipping rates. This company is run so poorly. They do not listen, and they take processes that worked great years ago and make them worse. I will likely never buy anything on eBay again.

Desired outcome: Changes in eBay process

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W
8:44 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

eBay dmso

I ordered DMSO on eBay. I live in Stratford, Ontario Canada and they had it delivered to Kentucky. They also congratulated me on receiving my order!
I would like to have my money back or have the DMSO delivered to me in Canada.

Odorless DMSO 4 Glass 8 oz Bottle 99.995% Pharma Grade Dimethyl Sulfoxide
Odorless DMSO 4 Glass 8 oz Bottle 99.995% Pharma Grade Dimethyl Sulfoxide
Item price: US $59.99
Order number: [protected]
Item ID: [protected]
Seller: dmsostore (10059)

Estimated delivery:
Fri, Jul 02 - Wed, Jul 07

Your order will ship to:
Ward Hazen
455 Forman Ave,
Stratford, ON N5A 7W2
Canada

Order total:
Price US $59.99
Shipping US $12.07
Import charges US $12.01

Total charged to visa x -6621 US $84.07
Please let me know if the place in Kentucky is the final destination.
with thanks
Ward Hazen

Desired outcome: Money refunded or product delivered

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L
3:26 pm EDT

eBay pto clutch for 1977 john deere lawn tractor no confirmation on order placed june 24 2021

Verified order on 6/24. No updates since. I received text that says item is no longer available after I ordered it. I have checked my emails several times a day with no luck tracking the order. I need to know if the item has been shipped or is no longer available so I can order another or at least know if the item is on its way. Please let me know the status of the order. Confirmation on this subject would be greatly appreciated. Thank you.

Desired outcome: Need item to repair tractor

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7:48 am EDT
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eBay ebay item # [protected] not honoring warranty

I bought a rebuilt car transmission off of Ebay on Feb 25, 2021 with a 1 Year warranty unlimited miles with no written exceptions to this warranty posted on the sellers a Ebay ad. It cost $1900 from a pro rebuilder. 2 days before I bought this tranny I ask the seller for more info about this warranty. They stated it came with a "premature failure" warranty with no stated time limit. So when you 1ST install it, and it fails, they will pay for return shipping to there shop for repairs. I have this in writing. Ebay knows this. I put it in the car and it failed in 4.7 miles. LEAKS TRANNY OIL. So I contacted the seller. The seller gave me some lies. Then about a week later. Said they would fix it BUT I will have to pay return shipping. About $300. Since I took about 120 days to install the tranny premature failure warranty does not count for me. It ran out in 90 days. I told the seller that they cannot add exceptions to there warranty after they sold me the tranny. Ebay has NO customer service now after 90 days. No help for nothing. So after 90 days the seller can commit fraud and Ebay will still keep there fees off of you. I am contesting it on my credit card. Ebay has made it that you cannot leave feed back for there deceptive seller after 90 days too. So you cannot warn others. But Ebay keeps all the fees off of fraud. Ebay controls all the seller's address and phone number info to control there market place so I do not have that info. But now Ebay does not help you at all, they just ignore you. I believe that Ebay's new policies are aiding and abetting fraud. And none of there new automated help systems real works for anyone but Ebay. I have 100% documentation and so does Ebay. I want Ebay to force the seller to honor the warranty they sold me to sell the tranny or a 100% refund.
THANX
R Scott Tingley
[protected]@nep.net

Desired outcome: Force the have the seller honor the warranty they sold me to buy the transmission or a 100% refund.

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3:23 pm EDT
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eBay Seller rating

Purchased a samsung galaxy s8 from eBay seller. Condition of product was defined as "excellent ". When product arrived it had 2 inch scratch across face of phone and back of phone had many scratches and wear. Certainly not excellent condition, fair condition maybe. No charge on phone and low quality charger enclosed.

I live on farm and have no printer or access to one within 17 miles. I requested a mailed return label and seller would not comment. I wanted to give poor rating to alert other potential buyers to beware of this seller. In ebay rating it indicated they already gave the seller a five star rating. I see ebay as complicit in this fraudulent sellers activity.

Desired outcome: An excellent quality samsung galaxy s8 and a mailed return label.

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E
1:52 pm EDT

eBay Can't contact by telephone, nor open a dispute online

I won a bid on an item and the seller did not put my correct address on the package (how could occur when my shipping address has been in eBay's system for over 2-decades?) and I received an email from the U.S.P.S. the package had been returned to the seller. I contacted the seller to inform him/her about the situation and 2 emails went unanswered. eBay's tracking system shows that the package was not delivered, but would not allow me to open a "Case" against the seller. And when I tried to reach eBay through their 1-800 customer support number, I learned it is no longer in service except for "fraudulent activity" complaints (whatever that means). Calling PayPal (based on experiences) to resolve such issues with sellers is an exercise in futility. So, I was left with only one option and that was to call my credit card company to dispute the charge, which eBay doesn't like customers doing.

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G
1:00 pm EDT

eBay My recent bid on a Casa Vento wine decanter, ending today 6/25/2021

I am very dissatisfied with what I think happened to me today. I was the only bidder on this item down to the last 30 seconds & then all of a sudden I lost the bid. I believe the seller wanted more money & bid himself on this item. Is this shill bidding? I thought that was not allowed? And, how do I prove that happened? I am hesitant to bid anymore on items if this is what is going on. Hopefully, someone looks into this for me.
thank you, Victoria Travis

Desired outcome: I would like this item I bid on!

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4:37 am EDT

eBay “ money back guarantee “ policy to buyers

EBay buyer can return anything as long as they state" not as described" . I sent proof to EBay that buyer was wrong and dishonest in his rationale for a return . EBay still favored the buyer in dispute. Then EBay reversed their decision and favored me in the dispute. Then EBay reversed the decision again and favored buyer. Buyer then was refunded what he paid for the watch and kept my watch. EBay did not assist me in getting my watch back. I will cancel my EBay membership that I have had for years. I wasn't aware of these draconian rules of EBay that favors the buyer always. The internet is full of lawsuits and complaints regarding this issue.

Desired outcome: Return my watch or pay me what the buyer bid, won bid, and promised to pay for watch

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6:16 pm EDT

eBay Lack of seller service

Concerning the last two items I sold, they: * Double sold a speaker that I shipped out. Two days after the first sale they notified me they had sold it again.
*Latest item: no link to the shipping label at reduced postage so paid full price at the post office. Minus 5 on the service scale. They send email notices like it's 1999.
Etsy.com gets another loyal follower due to greed.

Desired outcome: Send eBay executives to Planet Cheney.

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1:24 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

eBay Fake product sellers

Public noice
NAB fraud account 084004-[protected]

There is a scammer in Australia going by Zac Thompson and also saying the wife's name is Emma Jane Fawker. We paid them $915 from a Westpac account to their NAB ac no. BSB 084004 AC no.[protected] for an iPhone that has not been delivered. NAB is protecting these criminals and has refused to return the funds or investigate and Westpac simply tells us "we are unable to recall the funds.
Australians beware the banks protect such people. We have written to NAB to close this fraud account to protect members of the public and today, the account is still open for"business" upon checking on 19/06/2021

Desired outcome: Close fraud NAB account 084004-[protected]

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eBay Customer Reviews Overview

eBay is a popular online marketplace that connects buyers and sellers from all over the world. With millions of active users, eBay offers a wide range of products, from electronics and fashion to collectibles and antiques. The platform is known for its user-friendly interface, secure payment system, and excellent customer service.

One of the biggest advantages of eBay is its vast selection of products. With millions of items listed at any given time, buyers can find almost anything they are looking for. Additionally, eBay offers competitive pricing, with many sellers offering discounts and deals on their products.

Another positive aspect of eBay is its secure payment system. eBay uses PayPal, a trusted and secure payment platform, to process transactions. This ensures that buyers and sellers are protected from fraud and other types of online scams.

eBay also has a strong customer service team that is available to help buyers and sellers with any issues they may encounter. The platform offers a variety of resources, including a help center, community forums, and a customer support team that can be reached via phone or email.

Overall, eBay is a reliable and trustworthy online marketplace that offers a wide range of products and excellent customer service. Whether you are a buyer or a seller, eBay is a great platform to buy and sell goods online.

eBay In-depth Review

Website Design and User Experience: eBay's website design is clean and user-friendly, making it easy to navigate and find what you're looking for. The search bar is prominently displayed, and the layout is intuitive, allowing for a seamless browsing experience.

Product Variety and Availability: eBay offers an extensive range of products across various categories. Whether you're looking for electronics, fashion, home goods, or collectibles, you're likely to find what you need on eBay. The platform also provides access to both new and used items, giving customers a wide selection to choose from.

Pricing and Value for Money: eBay is known for its competitive pricing, with many sellers offering products at lower prices compared to traditional retail stores. Additionally, the platform often features deals and discounts, allowing customers to get great value for their money.

Seller Reputation and Trustworthiness: eBay has a robust seller rating system, which helps buyers make informed decisions. Each seller is rated based on their past transactions, and customer reviews provide insights into their reliability and trustworthiness. This system ensures a safer and more secure buying experience.

Buying Process and Customer Support: The buying process on eBay is straightforward. Once you find the item you want, you can easily place a bid or make a purchase. The platform also offers excellent customer support, with a dedicated team available to assist with any queries or issues that may arise.

Shipping and Delivery: eBay provides various shipping options, allowing customers to choose the most convenient and cost-effective method. Sellers are responsible for shipping their items, and estimated delivery times are typically provided. However, it's essential to review individual seller policies for specific details.

Return Policy and Refunds: eBay has a comprehensive return policy that protects buyers. If you receive an item that doesn't match the description or is damaged, you can request a return and receive a refund. The platform facilitates communication between buyers and sellers to resolve any issues.

Security and Privacy Measures: eBay prioritizes the security and privacy of its users. The platform utilizes encryption technology to protect personal and financial information. Additionally, eBay has strict policies in place to prevent fraud and unauthorized access, ensuring a safe online shopping experience.

Mobile App Functionality: eBay's mobile app offers a seamless shopping experience on the go. It provides all the features available on the website, including easy navigation, secure payments, and access to customer support. The app is user-friendly and optimized for mobile devices.

Community and Feedback System: eBay's community and feedback system allow buyers and sellers to interact and provide feedback on their experiences. This system promotes transparency and accountability, helping users make informed decisions and fostering a trustworthy marketplace.

Overall Customer Satisfaction and Ratings: eBay has consistently received positive customer satisfaction ratings. With its wide range of products, competitive pricing, reliable sellers, and excellent customer support, eBay remains a popular choice for online shopping. The platform's commitment to user experience and security contributes to its overall positive reputation.

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- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website, situated at the top right corner.

3. Writing the title:
- Summarize the main issue with eBay in the 'Complaint Title' section.

4. Detailing the experience:
- Provide detailed information about your experience with eBay, including key areas of concern, relevant transaction details, steps taken to resolve the issue, the nature of the problem, and the personal impact.

5. Attaching supporting documents:
- Attach any additional supporting documents that can strengthen your complaint, avoiding sensitive personal data.

6. Filing optional fields:
- Utilize the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review before submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it.

8. Submission process:
- Submit your complaint by clicking the 'Submit' button.

9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.

Ensure to follow these steps carefully to effectively file a complaint about eBay on ComplaintsBoard.com.

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