eBay

EBay buyer can return anything as long as they state" not as described" . I sent proof to EBay that buyer was wrong and dishonest in his rationale for a return . EBay still favored the buyer in dispute. Then EBay reversed their decision and favored me in the dispute. Then EBay reversed the decision again and favored buyer. Buyer then was refunded what he paid for the watch and kept my watch. EBay did not assist me in getting my watch back. I will cancel my EBay membership that I have had for years. I wasn't aware of these draconian rules of EBay that favors the buyer always. The internet is full of lawsuits and complaints regarding this issue.

Concerning the last two items I sold, they: * Double sold a speaker that I shipped out. Two days after the first sale they notified me they had sold it again.
*Latest item: no link to the shipping label at reduced postage so paid full price at the post office. Minus 5 on the service scale. They send email notices like it's 1999.
Etsy.com gets another loyal follower due to greed.

Public noice
NAB fraud account 084004-[protected]

There is a scammer in Australia going by Zac Thompson and also saying the wife's name is Emma Jane Fawker. We paid them $915 from a Westpac account to their NAB ac no. BSB 084004 AC no.[protected] for an iPhone that has not been delivered. NAB is protecting these criminals and has refused to return the funds or investigate and Westpac simply tells us "we are unable to recall the funds.
Australians beware the banks protect such people. We have written to NAB to close this fraud account to protect members of the public and today, the account is still open for"business" upon checking on 19/06/2021

Turns out the car I thought I bought had been fraudulently "sold" in April as well. Identical ads apparently and identical name. Since ebay was advised of this scam in April they should not have allowed it to reappear with the same name and info in June. I feel that ebay is an accomplice in this cheat and telling me now about what I should have done differently is simply shifting blame. The ebay cards i used should be traceable and reffunded to me.

I purchased a Vanity Fair thru eBay by phone. received no email confirmation.
Purchase not shown in my summary. No way to contact seller Shoemagoo (name on mailed package).
Not expensive, just doesn't fit; would have ordered another. No longer have confidence in buying on eBay.

Numbers on package include UPC: [protected]
71102-ZIG16-CSGEX number under bar code:

I have sent many messages to the company destinlogak and they have not reply, I ordered and received a personalized diamond painting but the colours were the wrong colour and there was some colours missing I sent my first message on april 16th 2021 the only message I received was they would get it sorted and I have received nothing at all enclose a picture of the painting that can-not be finished as I do not have the right colours and the missing beads

eBay stopped processing seller payouts via PayPal in favor of obtaining direct access to seller bank accounts. My bank will not permit direct access for security reasons. As a result eBay has been holding $155 in sale proceeds since February.

I apologize if the below is hard to follow but it depicts my extensive unsuccessful efforts to resolve the issue directly.

From: Bill Mackowick
Date: June 10, 2021 at 12:03:29 PM EDT
To: customerhelp@ebay.com
Subject: Re: Interaction evidence SR# [protected]
Reply-To: Bill Mackowick

-----Original Message-----
From: customerhelp@ebay.com
To: [protected]@aol.com
Sent: Sat, May 22, 2021 9:03 pm
Subject: RE: Re: Interaction evidence SR# [protected]

eBay
RE: Re: Interaction evidence SR# [protected]
Your suggestion is not helpful as the options you listed are not available (see below). The scanned voided check provided is in your possession, however you refuse to act on it. I am getting the distinct impression that ebay is deliberately trying to avoid making good on my payouts (over $155.00 since February). Numerous attempts to update my account info have been unsuccessful due to security measures on the part of my bank.

Please do not advise me again to update my account info online as it does not work. I am willing to mail a physical voided check to an address you provide. If this issue is not resolved promptly I will be forced to take it up with appropriate consumer protection authorities. I think you will agree that the number of contacts under the above SR# have been excessive and unreasonable.

I look forward to your response.

Hello William,

Thank you for your reply email about the documents.

We appreciate that you are trying your best to resolve the issue and thank you for sending us the photo. It is advised that you should not upload any document here as it contains personal information. Please know that you will need to upload this document by clicking on "Update account details". Let me help you with the steps.

1. Click on "Update account details" from the red banner displaying on Seller Hub page.

2.. On the next page, click on "Update business information" NOT AVAILABLE
3. On the next page, click on "Upload supporting documentation" and upload the same document here. NOT AVAILABLE

Once you have submitted the documents, our team will review, and if they need anything they will get back to you.

I trust this information is helpful. If you have any more queries or concerns, please reply to this e-mail. We would be glad to assist you.

Kind Regards,

Moksh R.
eBay Managed Payments Customer Support

[THREAD ID: 1-45WSE0GO]

From: WILLIAM MACKOWICK
Sent: 5/22/2021 3:21:39 PM
To: customerhelp@ebay.com
CC:
Subject: Re: Interaction evidence SR# [protected]

Sent from my iPhone 7> On May 22, 2021, at 11:20 AM, WILLIAM MACKOWICK wrote:> > > > > > Sent from my iPhone 7> >>> On May 20, 2021, at 10:45 PM, customerhelp@ebay.com wrote:>>> >> >> >> RE: Fwd: Interaction evidence SR# [protected]>> >> >> Hello William, >> >> Thank you for writing to eBay regarding Payouts.>> >> William, I'm sorry to hear about the inconvenience faced by you. I can see that your bank isn't allowing you to link the account with eBay. I understand that there may be some genuine reason for that. Please be assured that your documents are safe and will not be shared with anyone. You can upload your bank statement to verify your account. Our team just needs to make sure that the bank name, your name, and account number is visible in the statement.>> >> If you are still not comfortable providing the bank statement, you can upload a void check. That will work, also. Please know that to process the payment to the correct account and to comply with government regulations, we need this information from every seller before we can send you your payouts for items you have sold on eBay. We are asking for these documents just to make sure that you get your funds in your correct account.>> >> You will be able to upload the statement by clicking on "Update details" which will be in red banner on the "Selling Overview" page or in Seller Hub..>> >> You may open the below link to check what details and documents are needed for a smooth transition and payout to the bank.>> https://www.ebay.com/help/selling/getting-paid/submitting-updating-information-managed-payments?id=4792>> >> You may open the below link to check the how your data is safe with us.>> https://pages.ebay.com/seller-center/service-and-payments/managed-payments-on-ebay.html#your-data-is-secure>> >> I trust this information is helpful. If you have any more queries and concerns, please reply to this e-mail. We would be happy to assist you.>> >> Kind regards, >> >> Saurav>> eBay Managed Payment>> >> [THREAD ID: 1-45AYAKAO]>> >> >> From: WILLIAM MACKOWICK >> Sent: 5/19/2021 12:24:41 PM>> To: customerhelp@ebay.com>> CC: >> Subject: Fwd: Interaction evidence SR# [protected]>> >> >> Please respond!>> >> Sent from my iPhone 7>> >> Begin forwarded message:>> >>> From: Bill Mackowick >>> Date: May 4, 2021 at 1:56:13 PM EDT>>> To: customerhelp@ebay.com>>> Subject: Re: Interaction evidence SR# [protected]>>> Reply-To: Bill Mackowick >>> >>> >>> >>> My bank is not willing or able to allow ebay access to my account for security reasons... please forward a check to satisfy the payouts>>> >>> Payout [protected] $101.88>>> Payout [protected] $ 53.24>>> Total $155.12>>> >>> -----Original Message--->> From: customerhelp@ebay.com>>> To: [protected]@aol.com>>> Sent: Thu, Apr 29, 2021 9:19 pm>>> Subject: RE: Re: Interaction evidence SR# [protected]>>> >>> >>> RE: Re: Interaction evidence SR# [protected]>>> >>> >>> Hello William, >>> >>> Thank you for contacting eBay Managed Payments. My name is Calvin and I will be assisting you today with your query.>>> >>> I appreciate the security concern and I would have thought the same if I were not familiar with what is going on now with eBay. Please know that you are not giving access to your bank account, you just need to add it to receive the payments from us for items you sell. It is the same as when you link your card or bank account with PayPal. I assure you that your details are safe and secure. Please note that eBay is not getting any unauthorized access to your bank account and these details are required for each and every seller who is in managed payments as we make sure we send the payouts directly into your bank account.>>> >>> As eBay and PayPal have separated as one company. PayPal is no longer a processor of your buyers' payments.. eBay will be processing your buyers' payment methods and sending the funds directly to the checking account you file with us. Managed Payments is the new way to do business on eBay. eBay has been managing payments for sellers since 2019 and will continue registering all sellers this year. Since eBay is processing monies worldwide, we must comply with the government regulations in place. Every seller provides us their bank account for us to send the payouts to for your sold items.>>> >>> Let me share some benefit of being in Managed Payments:>>> >>> • Managed Payments help sellers streamline their business on eBay and simplifies the end-to-end experience for both buyers and sellers.>>> • As a Managed Payments seller, you will have everything you need to sell and get paid, with reports, fees, protections, and support all in one place..>>> • Your buyers will have more ways to pay, and you will receive your payouts directly in your bank account so that there is no need to transfer from PayPal to your bank account>>> • You'll no longer have to pay PayPal payment processing fees and no more separate monthly fee payments.>>> • Access everything you need, all in one place: consolidated fees, customized reports, refunds and returns, labels, simplified protections, and tax documentation (Form 1099K). If you use third-party tools, there should be no change to how you use them.>>> >>> Feel free to open the below link to check what details and documents needed for a smooth transition and payout to your bank.>>> >>> https://www.ebay.com/help/selling/getting-paid/submitting-updating-information-managed-payments?id=4792>>> >>> Feel free to open the below link to check how your data is safe with us.>>> >>> https://pages.ebay.com/seller-center/service-and-payments/managed-payments-on-ebay.html#your-data-is-secure>>> >>> Feel free to open the below link for more details about eBay Managed Payments:>>> >>> https://www.ebay.com/help/selling/getting-paid/introducing-managed-payments-ebay?id=4795>>> >>> >>> I trust this information is helpful. If you have any more queries and concerns, please reply to this e-mail and we will be glad to assist you.>>> >>> Kind Regards, >>> Michael Calvin, >>> eBay Managed Payments Customer Support>>> >>> >>> >>> [THREAD ID: 1-42Z0270C]>>> >>> From: Bill Mackowick >>> Sent: 4/29/2021 9:49:26 PM>>> To: "customerhelp@ebay.com" >>> CC: >>> Subject: Re: Interaction evidence SR# [protected]>>> >>> It appears that the initial problem with sending payouts as well as the continuing difficulty with updating my bank account info is that my bank (to their credit) perceives ebay attempts to access my account as possible unauthorized and/or fraudulent action and is blocking access to protect me.>>> >>> You are holding the proceeds from two sales amounting to over $150.00 which took place in February. My bank is not willing or able to allow ebay access to my account for security reasons. >>> >>> I am getting the distinct impression that ebay intends to hold my payouts as ransom in exchange for direct access to my bank account. In my opinion this is extremely inappropriate, unprofessional and possibly illegal.>>> >>> I request that you release my payouts to my paypal account as was done in the past. If this is not possible please forward a check to satisfy the payouts at the earliest possible time. >>> >>> Please advise as to how ebay intends to resolve this situation.>>> >>> billmack3>>> >>> >>> >>> -----Original Message--->> From: customerhelp@ebay.com>>> To: [protected]@aol.com>>> Sent: Mon, Apr 26, 2021 11:14 pm>>> Subject: RE: Re: Interaction evidence SR# [protected]>>> >>> >>> RE: Re: Interaction evidence SR# [protected]>>> >>> >>> Hello William, >>> >>> Thank you for writing back to eBay Managed Payments. My name is Shilpi, and I would try to assist you today in the best possible way regarding your concern.>>> >>> William, I have reviewed the details of your account in regards to your concern that you have shared in your email. I found that, you have successfully deleted the previous account details, now to get your payouts released I would request you to add a new bank account details (checking or a checking + savings account of a physical bank). As we are unable to send the payouts into your old bank account, I would suggest you to add a different account from the previous one. To update the bank account detail, kindly click on the link mentioned below:>>> >>> https://kycremedyweb.ebay.com/remedy-hub?reqinput=AQADAAAAUDRvGH6xiGlGwrw%2F9781tk3SSFWu9O9d5wb8c7c8Xgn2mwGsfPCA8VlH4%2F%2B19n%2BzJIXG%2FmqJYVfn8hZTmN7XJjZx%2Bu3UqsL5InOBZ%2FO87fev&ru=https%3A%2F%2Fmy.ebay.com%2Fws%2FeBayISAPI.dll%3FMyEbay%26gbh%3D1%26CurrentPage%3DMyeBayAllSelling%26ssPageName%3DSTRK%3AME%3ALNLK%3AMESX%26ebay-mobile-status%3Dsuccess>>> >>> Also, I would request you to upload the documents such as a void check, bank account statement or micro deposit details for the verification process. Generally, it takes 3-5 business days to verify the details from our relevant department. Please do not worry, rest assured your money is safe with eBay.>>> >>> I trust the information shared above would be able to help you understand and resolve your concern.>>> >>> In case, if you require any further assistance or clarification for any other concern apart from this, please feel free to contact us again here on the email customer support or you can also contact us by initiating a new chat session; our Live Chat is available 7 days a week. I wish that when you join us, we are connected again so that I get the opportunity to assist you.>>> >>> Kind regards, >>> >>> Shilpi C.>>> eBay Managed Payments>>> >>> [THREAD ID: 1-42MJI64R]>>> >>> From: Bill Mackowick >>> Sent: 4/26/2021 6:06:18 PM>>> To: "customerhelp@ebay.com" >>> CC: >>> Subject: Re: Interaction evidence SR# [protected]>>> >>> Attempted to follow instructions given but unable to delete bank account without adding one (the same one). Two payouts amounting $155.12 are being held plus buy/sell transactions are disabled. See screenshots attached...>>> >>> >>> -----Original Message--->> From: customerhelp@ebay.com>>> To: [protected]@aol.com>>> Sent: Mon, Apr 26, 2021 2:54 am>>> Subject: RE: Re: Interaction evidence SR# [protected]>>> >>> >>> RE: Re: Interaction evidence SR# [protected]>>> >>> >>> Hello William, >>> >>> Thank you for writing to eBay with regard to unable to update the bank account.>>> >>> William, I appreciate your time and efforts in providing and updating the details. I am sorry to learn that you are facing with the error. Please do not worry, here, I request that you please try to delete the existing the bank account and then try to add new one and if you still face any issue, please get back to us with the screenshot of the error you are facing.>>> >>> Let me help you with the steps how you can delete the bank account:>>> >>> 1. Click on My eBay>>> 2. Click on Accounts>>> 3. Click on Payments>>> 4. Click on Delete just below to the bank account>>> >>> Once it done, please use the same steps and add a bank account from the same page. Alternatively, you can also hover the cursor on My eBay and click on Selling. On selling overview page, you will see red banner and click on "Update account details" to update the bank details.>>> >>> I trust this information is helpful. If you have any more queries and concerns, please reply to this e-mail. I would be glad to assist you.>>> >>> Kind regards, >>> >>> Saurav>>> eBay Managed Payment>>> >>> [THREAD ID: 1-42JWYR27]>>> >>> From: WILLIAM MACKOWICK >>> Sent: 4/26/2021 2:41:34 AM>>> To: customerhelp@ebay.com>>> CC: >>> Subject: Re: Interaction evidence SR# [protected]>>> >>> No response has been received to this interaction. Two payouts totaling over $150.00 have not been received. Repeated attempts to update my info have been unsuccessful.. I am unable to engage in any transactions. This situation is unacceptable and represents a total lack of customer service. Please respond.>>> >>> billmack3>>> >>> Sent from my iPhone 7>>> >>>>> On Apr 12, 2021, at 11:17 PM, customerhelp@ebay..com wrote:>>>>> >>>> >>>> >>>> Interaction evidence SR# [protected]>>>> >>>> >>>> Hello William, >>>> >>>> Interaction: [protected]>>>> Reason for calling:>>>> 2 payouts returned.>>>> April 12, William was asked to update the back info>>>> Action taken:>>>> Account was hard verified, William tried to update the bank info nevertheless the system displays a message:>>>> We are unable to pay to the old bank account.>>>> I added the account of william to the alert so the specialized team can star working ot get the issue solved.>>>> This restriction is impacting the action the mm as a buyer and seller at the same time on his account. please manually review as soon as possible. >>>> I suggest William to create a guest account so he can purchase the item.>>>> >>>> Thanks, >>>> eBay>>>> [THREAD ID: [protected]]>>>> >>>> >>>> eBay Document ID: [protected]>>>> eBay is committed to your privacy.

I ordered a pair of Rebok Royal sneakers from this company through your site on May 3rd not realing it was coming from China. Today they said they delivered my sneakers. What I received from them was a epacket with a couple of white facemasks. Their number is on reachable. Is there a way to stop them so they do not do this to anyone else. My number is [protected]. My order number was [protected]. This company is on your site scamming people. Hopefully you can remove them from your site. Please let me know if you find a phone number that works. Thank you Michael Romano

I listed my item on ebay with the stipulation that the buyer would pay all shipping costs. As it turned out I was charged more for a "shipping label" that I printed than the buyer paid for the shipping of the item. Any rational person would consider the label part of the shipping cost. It appears to me that ebay is splitting the cost of the shipping between the buyer and the seller.

Item Gorilla poly dump cart.
Item number [protected]
Order number [protected]
Ordered April 24 2021
Money taken by seller (miebie) April 24th
Was to be deliver on May 15th 2021. Wasn't !
It is now June 5th 2021. Still no cart !
I think I have be ripped off.
Want my money back! Thank You!

Why is it possible for a seller to bid on their own listing? That is bad programming. If the seller is logged in, the "Place Bid" button should not show or should be shadowed out. You opening an opportunity up, for sellers, to be dishonest and jack prices up unfairly.

My listing says I have questions to answer but there are not and questions when I follow the link.

Typing speed allowed in your program is rediculously slow and annoying.

Android 5.1.1, Galaxy Tab 5, Firefox.

The seller (gracefulvara) advertised 2 door handles in their ebay ad, but only sent 1 door handle. They have refused to accept the handle back or refund my money or send the second handle. They have delayed and made false promises to rectify the situation so that now time has run out and ebays money back guarantee is non functional.

2pcs oval round flush recessed finger pulls sliding door handle good j4s0
Item price $9.59
Quantity 1
Item number [protected]
Package carrier speedpak

Member2592520

On 5/16/21 I ordered 10 double plastic Van Ness pet dishes. I enclosed a message saying if these Van Ness dishes are size medium do not send and reimburse my total payment. I left information for them to contact me. Their description of the item did not include size or any dimensions. They shipped them anyway. Upon receiving them I see they shipped the size medium I said I could not use for my flat faced cats, telling them I raise Persians in my message to seller. The total for the dishes plus tax is $153. They have stopped communicating with me because I am asking for reimbursement for shipping and insurance, as they mentioned that I was to do. They refuse to take responsibly for sending me items I cannot use. I am quite upset as I feel it is their fault that I am now in this situation because they ignored my explicit message to them. I would appreciate any help. Thank you.

PLEASE HAVE SOMEONE CALL ME AT [protected] EBAY IS NOT LIVING UP TO THEIR PROCEDURES.

Microsoft Office Home and Student 2019 For 1PC Windows 1 User License Key Card
Order number:

[protected]

Seller ID:

dakha-5029

Quantity:

1

Request ID:

[protected]

Request opened:

May 26, 2021

Email reference id: [#b4435853af414779a6b2379760ec0a39#]

Team

You sent me a defective part with a hole in the bottom of it. I contacted you previously with no response from you. My name is Kevin French and the delivery address is 20271 N 260th Dr, Buckeye Az 85396. How can I return the defective part and get one that is correct? Let me know ASAP.

Kevin French

I purchased 2 dental handpieces on 4/9/21 from 24karat2019, for $843.44 each or $1686.44 in total. One of the 2 items arrived 6 weeks later. The Seller claimed the second one was not available, but never refunded me the money for the second item. The Seller then requested that I close the eBay complaint so that they could refund me the money. They sent me an email that they refunded $100 of the $843.44 to my PayPal account, which they did. Even though the Seller claims that the items are no longer available, they still have 4 of them for sale.

Ebay chose to change my view to this absurd view with giant check-mark icons that remind me of either a child's toys or a cell phone for technically challenged senior citizens. We have a store & an additional site (since 2005). It is truly very disheartening to see this beloved platform deteriorate daily. I know india is suffering tremendously, but ebay is supposed to have done great improvements since closing its ticket sales division. This is not what has occurred. We are sadly preparing to relocate our sales to several other venues. I, for one gave up on large ticket items which i'd like to sell. Ebay is not to be trusted in these matters. I will be moving more items to other high-end venues that have great reputations. Comiclink, heritage auction house in dallas, etsy (even this platform is better than payebay, pal;-{ constant lack of attention to the seller, with whom ebay will die off as we move away. I have noticed a severe drop in many areas of sales here already. Can they do nothing to correct this?!? There is no customer service, no phone to a human. Very dissapointing all around.

I purchased a shirt from Lotuswaterflows that was labeled XL but the shirt is a Medium. I measured the shirt alongside some of my large shirts and it is as I originally reported to eBay, smaller (and narrower).

I requested my money returned but the seller refused to reimburse me and eBay closed the case and informed me it cannot be appealed. The seller had a responsibility to verify the accuracy of the product she sold. The product is not as described and the seller should have reimbursed payment.

I am including photographs. Note that the dark blue allegedly XL shirt is smaller than a large shirt. The XL is actually a medium sized shirt.

I had a case closed in favor of a buyer in May 19, 2021 and the buyer got refunded even when I sold "as is and not working." Buyer complain that it did not match the description. Ebay favor the buyer and buyer did not returned my item either because Ebay did not allow a print return label when a case is being reviewed. I sent the buyer a USPS label and buyer said it didn't come from Ebay. I called Ebay many times and they said ask the buyer nicely... WTF. Buyer never responded, so I lost my item, my money, and Ebay did not help me at all. Now I got charged for the fees and I contacted Ebay and they said if I didn't call them they would not automatically reverse the selling fee, which was BS as they refunded the buyer. Ebay is going down hill with customer service. There should be some sort of law against companies like this. Maybe they need a class action lawsuit with their unfair practice.

I contacted them in febuary over an issue relating to a £1 special offer. They couldn't solve it and I had to keep contacting them. I contacted eBay US over the issue and they were just as incompetent. After speaking to more than a dozen customer service agents, all of whom were as useless as the last and suffering many of them flat out lying or disconnecting I wrote a letter and posted it to ebay EU headquarters in Dublin.
They never responded so I contacted ebay customer support on multiple occasions trying to find out why and one of the agents asked me to send her the letter I sent and she would investigate it so I did.
I never heard from her again.
I have been told multiple times a manager would contact me but they never did with one occasion I was put in a list to speak to a manager but the customer service agent never put me in a list so I had to contact ebay customer support again and was told they didn't know anything about that and that they would put me in a queue to be the next person to speak to a different manager but they never did.
I was told a manager would contact me but they never did.
The ebay customer support team has no contact with the complaints dept or so they say and always try to get me to use them to solve my complaints even though I am complaining about them.
This is just to protect their fellow workers and themselves as they are always added to the list I am complaining about and they have admitted as much.
So here we are months later and I haven't heard a peep from them.
Seeing as I am being fobbed off but the complaints and customer support team at ebay EU I want to complain to the real headquarters of ebay in America because maybe they will finally contact me and sort out my original issue and my on-going complaint.
I have a copy of all the chat transcripts and the letter I sent to them.