This is by far the worse tarp I have ever purchased. It didn't even make it a year. I have only had it on my hay stack for about 6 months and it is completely destroyed. It ripped right down the middle. And Tarps plus will do nothing for a return or anything to help me out. You can go to WallMart, Spend have the money a get a better tarp. Will not recommend to anyone!!!
I ordered 3 tents from the company www.abadak.com. I patiently waited for the delivery, but the rep contacted me and warned that my order was out of stock. I got this info 2 weeks after I placed the order. I didn’t understand why the seller hasn’t warned me earlier and what he was doing all this time. It was awful deal, so I contacted the seller and asked to return my money. Again, I heard some blah-blah, but in result no order and no money back.
This is what I sent to this company.
Received my tarp and here are my thoughts on this purchase
1. Not quite has heavy duty as I was expecting (also disappointed to see it was a “made in china” product)
2. The price of the shipping did not represent the package size, wt. or the quality of the packaging as the box was wide open on arrival (I feel that the $49.00 shipping was way too high)
3. After taking the multi layered wrappings off of the tarp found that the tarp was SOAKED with water(to a point water poured out of the inner most package
4. Due to the water soaking the entire tarp there was white mold throughout the tarp.
5. Every D-ring is rusted to a point of staining all the D-ring white nylon retainers.
It should be noted that the box did not look to be subjected to any moisture just the inner most product. Just poor box and tape on the outer packaging.
I do have pictures of all the above if you are interested.
I would have returned this product but my travel schedule dictated that I use this product for its intended use as I would have a hard time getting at this need before bad weather hits this area.
Over all my impressions of this purchase is that it was not a good value for the price paid.
I ordered a 25 X 33 Hay Tarp. It arrived by Fed Ex. I could see by the weight and the size of the parcel it was not what I expected. I am betting it is a cheap imitation of the "real deal." I did not even bother opening the package and began calling the company to make arrangements to return it. I called 6 times and left messages, and after 24 hours, I called again and talked to someone who again promised to forward my complaint to the proper department. No matter how many times I called, I could not talk to someone who could help me with the return.
On Friday May 16 2014 I ordered a 16x20 mesh tarp from tarpsplus.com.Received an email confirmation on Monday...
Purchased this tarp in a 12x24ft size: Super Heavy Duty Silver Poly Tarpaulin
5.0 oz. Per Square Yard. - 1200 Denier - 12x14 mesh count, which claims to be Water Proof and Heavy Duty. We used it to cover a boat in a storage lot. Within 2 months the silver was flaking off and it leaked in even a small rain. We called to get a replacement and they said sorry, only a 30 day warranty. Don't trust their product descriptions and don't trust that this company will stand behind their products.
After checking out many tarps online I ordered a 24'x30' Tarp from Tarps Plus 38940 Trade Center...
I also called tarpsplus before I placed my order to make sure that the tarp would cover my 20' Trophy Bayliner boat. They said that the 20-22' tarp would work fine for me...I questioned them again just to make sure. The reason I called them was because I had called other boat cover manufacturers to find out if the tarp would actually fit my size of boat.
Then I ordered the tarp online, received it and it was 2' too short all the way around (canvas and straps). After being on hold for 20 minutes at a time numerous times, they finally got back on and said that they had NO RECOLLECTION of anyone calling and talking to their staff before buying. The person that gave me the runaround for 3 days was Simeon Alexander. He then put me on to a so-called corporate manager by the name of Scott.
Scott just flatly said that we opened the box and now we are stuck with this product. I said I would talk to Visa and get the charges removed. Scott laughed and said, hey we've done this many times...if you ship it back, we will just refuse it so you won't get your money back. How is that for a company that answers the phone and says, how can I give you outstanding service?
Customer service also told me to take pics and send them to tarpsplus...go figure...now the guy says we are stuck with the cover. Great business sense!
Tarpsplus is an absolute RIPPOFF and should have their license taken away by the chamber of commerce. I'll be writing them today too. This company is nothing but trouble and I would suggest people refrain buying products from them.
multiple companies: tarpsplus.com, acecanopy.com, and abadak.com. all same address. service is terrible. they...
Ordered two tarps from company, never got confirmation of shipping - after contacting them repeatedly, was told the item was out of stock. I had already been charged, so I asked for a refund. Had to speak to three people, and almost two months later, I still do not have my money back. I have submitted a formal complaint through the BBB.
TERRIBLE order page protocol and customer service.
The order page submitted after one click (no review window, no ability to agree on shipping costs) It accepted an order with no last name and no country entered and then defaulted the country to the first one, alphabetically, AFGHANISTAN! That's right, California, Afghanistan... And charged $134 shipping for one tarp (should have been $8!)
I called, horrified that the order went through without being able to see what the shipping would be. They managed to send the tarp but have yet to refund the shipping difference - it's been a month!
They keep saying someone else has to approve it, the shipping & refund dept. is not part of the same company - must be a third-party drop-ship affair.
No way to run a business. I just wish there were more places to post complaints.
Opened a tarp to see if it was as per discription of what I ordered. Also to see color ( it is described as tan but it is'nt quite what I would call tan.) Well the paper work inside the box spells out the return policy right on the invoice. BUT there is a catch. On the outside of the shipping box there is a different statement re: returns. It says you can not open up the packaging of the tarp. Well my gosh how are you to see if what you ordered and what is in the package is the same???? Once you open the package you are stuck with the tarp. What kind of double statement is that. Invoice says one thing and a sticker on the outside of the shipping box says something different.
Any body else see the delima. and any ideas on what to do. Trying to speak to someone is a joke there is only voice mail and no calls back. I wonder why.
We bought online under an advertised aura of "heavy duty top quality tarps". After receiving our three tarps, we discovered one had a hole, and all were flimsy and not waterproof. We called to request a refund, we discovered that their tarps are not waterproof, and that the packages are not returnable after they have been opened. They did send a replacement for the one that had a hole. We bought other tarps from a local hardware store to cover our dirt bikes, and used the TarpsPlus tarps to cover things that didn't need to be dry, in an effort to protect them from the sun and have the dark green colour help them blend in and make them less visible to those walking above our house. Within a month, the tarps had faded to yellow. We have not contacted TarpsPlus since the initial time. Why try? They'll just say that their tarps are not colourfast, just like they are not waterproof. Bad products . . . We'd just like to warn others.