Dollar Tree — store management
I visited your store # 5123 located at 2014 S 7th St in St Louis, MO. on Thursday, July 4, 2019. I arrived at approximately 8:25 am upon arrival I noticed (2) Employees standing outside of the door. I walked up and asked if the store was open because the hours are listed states they open at 8 am.
(David) with whom I was speaking stated no not yet I'm waiting on my manager (She had an unexpected situation). While standing there waiting with 2 other customers, I personally witnessed 4 additional consumers arrive and leave due to the store not being opened.
I proceeded to ask (David) if the manager had given him a ETA as I didn't want to just wait around indefinitely as I had left a crew of people working at my home. He stated he was advised their arrival time would be around 8:30 . I then mentioned to him it's now 8:35 can you please follow up for confirmation since it is now past that time now? (David) then proceeds to tell me "Oh I didn't speak with her directly I spoke with the manager that comes in at 1 pm." " I don't have the opening managers number."
When you young lady arrived at or about 8:47 am . (David) runs over to her can and begins a conversation with her. I promptly asked if he could let her get out of her vehicle since we've been waiting for her arrival. She gets out of her car with a fast food bag sipping on a beverage. Proceeds to look at us and very angrily state " The store doesn't open until 9 am!" I then asked her what is your name? "Sam!" I replied, Sam? what is your last name? "I don't tell strangers my full name!"
I replied; Sam you are very rude and nasty she then stated "You don't talk to me like that!" I was so disturbed by her actions and comments. At 8:54 am I called the nearest store Store #1768 located at 3637 S Kingshighway Blvd and asked to speak to the manager (Kevin Stross) answered the phone and was very gracious I asked to have the incident reported to their district manager.
I'd also like to mention this is not the first time I've visited at this store shortly after
8 am and it not be opened on time.
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