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Dollar Tree Customer Service Phone, Email, Contacts

Dollar Tree
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www.dollartree.com

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1.1 3 Reviews 2973 Complaints
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Dollar Tree Complaints 2973

ComplaintsBoard
J
9:15 pm EST
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This review was chosen algorithmically as the most valued customer feedback.

We live in St Pete Beach and have always gone in the store on Gulf Blvd. It has become a disgrace. It looks like it it going out of business!!! The isles are empty, boxes piled around. There was detergent spilled in the isle and toys all over the floor. The back is open and you can seee all the open and unopened boxes. It is a DUMP!!! It is an embarrassment...

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A
3:50 pm EST
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My wife and I popped in to dollar tree to pick up a few items. It was Friday 1/30/2020 around 2 pm. We finished shopping and the line was really long. Only one register was open and the cashier was ringing up items and never looked up to see how large the line was. I said excuse me. Can we get another cashier please. The cashier replied No... patience is a...

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D
8:55 am EST
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Good morning, I go to the gym every morning which is located on the opposite side of same lot as Dollar tree is located in. The opposite side of lot is always clean, clear of trash and that end of lot the trash containers are never over flowing. But your Dollar tree side of lot always has trash in parking lot, the trash container is never empty and most of...

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L
3:21 pm EST
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01/28/2020 I went into dollar tree to pick up something and usually I get really good customer service but one of the mangers where very rude and I felt like she had something going on she was on her phone and looked very frustrated when I had asked her for where something was I got a nast attiude and she was like it on this asle and when I tried to ask if...

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M
11:08 am EST
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I have been a shopper of Dollar Tree stores since they came to our area. I have been in store 5515 in Rocky Mount, VA multiple times over the last 6+ months and there is never any merchandise on the shelves. There is always carts full of boxes waiting to be put out and it never gets done. On 1/9/2020 I went to the store to buy sugar free candy. There wa...

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C
8:38 pm EST

Dollar Tree shipping

Order # ec133685078

I paid for expedited shipping to arrive by january 21st. It is the 26th and I have yet to receive my items. If I knew it was going to take this long, I wouldn't have paid extra for expedited shipping. There is also no shipping confirmation number for me to track my shipment.

On the website, it is hard to navigate to find a live person for customer service.

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D
7:40 pm EST
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My husband and I were in line today and a girl didnt have a credit card on her so my husband I offered to pay but she declined. And left said she would be right back. So the cashier asked the manager how to void the item and the manager said oh just wait awhile she will be back meantime there was at least 15 people waiting! In line, I said we will pay for...

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D
1:53 pm EST

Dollar Tree gift exchange

I would like to understand what damage it might cause your company to allow customers to exchange items they received for gifts, stocking stuffers, etc., for something that is of actual use to the gift recipient! I shop at Dollar Tree all the time so it would be nice to be able to exchange a buggy of useless crap, for a buggy of items that I actually will be able to use! Simply put, the owners of Dollar Tree are double dipping at their customers expense! Im a single mom if 4 kids so they receive a ton of garbage each holiday from your store...not anymore however! I've asked all family to buy their $1 items ANYwhere but here!? SHAME ON U $ TREE!

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N
11:10 am EST
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01/25/2020 Store# 5628 8640 Camp Bowie W. Blvd Fort Worth TX 76116-6102 Employee name was Sam Today I went to Dollar Tree at 7:40 am to stand outside the door to wait on the store to open at 8 am. I went to Dollar Tree to purchase the Early Sunday Edition Fort Worth Star Telegram newspaper. It was about 15 other ladies waiting outside the store, when the...

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L
5:49 pm EST
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I was shopping on 1/24/20 in dollar tree on airport road in hot springs, Arkansas. After I made my selections, including 3 birthday balloons, I was informed by the cashier that her manager gave her strict orders not to use the helium tank for anything but Valentine balloons. There was not a sign anywhere stating this policy. Also, The birthday balloons are...

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S
4:26 pm EST
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On 1/7 I ordered 2 cases of "Pop Fizz Cheers" Glasses. When the glasses arrived, they were 2 cases of "Happy New Year 2020." I returned the glasses to the store on 01/20/20. I have a written note from the store manager, Rick, confirming they were received. To date I have called SEVERAL times to receive the credit as I was told they can't do a credit in the...

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B
4:09 pm EST
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There is an employee that has german shepard working along side of her while on duty. If its a service animal how do you know she has the proper certificates. Per virginia law specifically states that providing companionship, emotional support, well-being, or comfort does not qualify as performing work or tasks for a person with a disability... Under the...

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C
4:57 am EST
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Hello sometimes I take manufacturing coupons from Sunday paper and the coupons have no exclusion that's mean are used easily at dollar tree because I see people on YouTube how they use them unfortunately they don't allow me using any coupons I ask how the store manager say automatically is scanned I tell her other use the I see them on YouTube they take...

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L
3:38 pm EST
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The complaint has been investigated and resolved to the customer’s satisfaction.
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My name is Larry Camp, I live at 885 Elrod Street, Apt. 601, Cleveland, TN 37311. My phone is [protected]. On January 20, 2020 at 14:17 I made a purchase at the store address above, in the amount of $2.20 (tax included) with a $20 bill, and the cashier gave me back $7.80 because he said I gave him a $10 bill! I know for a fact it was a 20...because all I...

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B
2:45 pm EST
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1. Cashier was incredibly rude. When I first entered the store I could hear her loudly complaining to another customer that as far as she was concerned "the customers are going to get just what they ask for and I don't care". Another customer in the same aisle said - there is a girl who needs to find a new job. When I went to check out I was unfortunately...

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S
1:49 pm EST
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While on the way to pay for goods I bought.. At i'm a regular to.. Several times a week.. I pick up a couple boxes to see if I can have or pay for.. And jay.. Who says he is a manager.. Who is stocking a shelf... Says rudely you have to ask for those we don't just give them away for free.. I said that's fine I was even willing to pay for it but I was off...

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C
2:33 pm EST
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The Dollar Tree located in Jacksonville Arkansas is the most trashed-up Dollar Tree Store that I have ever shopped in. I live in Jacksonville and I have shopped in other stores across the country and have never encountered such a mess in my life. The shopping carts are not usable and the merchandise is scattered all over the store. The merchandising and...

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C
10:54 pm EST
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This review was chosen algorithmically as the most valued customer feedback.

I was standing inline behind a young lady who was using coupons for her purchases. One of her coupons did not go through the cashier looked over to the manager who was on the other register for assistance, the manager then told her unless she wanted to cancel and re-ring and re-enter all the coupons you should just skipp that coupon and went on to say...

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P
1:47 am EST
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Dollar Tree luminescence vanilla scented apothecary candles

Hello,

On 1/4/2020, I placed an online order for 2 cases/dozen of the 3 inch Lumin Esscence Apothecary Vanilla Scented Candles. Order #: EC129724525.

On 1/14/2020, I received 1 case/doze. Four of the 3 inch Lumin Essence Apothecary Vanilla Scented Candles were broken/unuseable.

I request a refund for the four, 3 inch Lumin Essence Apothecary Vanilla Scented broken Candles.

Thank you,

Paul Bennett
607 Desparado Road
Bailey, CO 80421
[protected]

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B
12:27 am EST
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I took an uber and was at the store at 804 pm while it was well lit I saw two employees 1 male and 1 female and were clearly uninterested to acknowledge me at the main entrance the employee made a a hand signal waving as they were closed early and were just getting their stuff together to leave.. I wasted my cab fee to shop at your store as I needed to get...

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About Dollar Tree

Dollar Tree is a retail chain offering a variety of products priced at $1 or less. Their inventory includes household items, cleaning supplies, party essentials, seasonal decor, and snacks. They cater to budget-conscious shoppers seeking value for everyday goods. Services include in-store shopping and online ordering with in-store pickup options.

Overview of Dollar Tree complaint handling

Dollar Tree reviews first appeared on Complaints Board on May 25, 2008. The latest review Cashier Carol was posted on Apr 28, 2025. The latest complaint An employee of your company is allowing her friends to steal while she turns her head. was resolved on Oct 08, 2021. Dollar Tree has an average consumer rating of 1 stars from 2976 reviews. Dollar Tree has resolved 92 complaints.
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  1. Dollar Tree Contacts

  2. Dollar Tree phone numbers
    +1 (800) 266-8733
    +1 (800) 266-8733
    Click up if you have successfully reached Dollar Tree by calling +1 (800) 266-8733 phone number 3 3 users reported that they have successfully reached Dollar Tree by calling +1 (800) 266-8733 phone number Click down if you have unsuccessfully reached Dollar Tree by calling +1 (800) 266-8733 phone number 23 23 users reported that they have UNsuccessfully reached Dollar Tree by calling +1 (800) 266-8733 phone number
    Orders
    +1 (877) 530-8733
    +1 (877) 530-8733
    Click up if you have successfully reached Dollar Tree by calling +1 (877) 530-8733 phone number 1 1 users reported that they have successfully reached Dollar Tree by calling +1 (877) 530-8733 phone number Click down if you have unsuccessfully reached Dollar Tree by calling +1 (877) 530-8733 phone number 5 5 users reported that they have UNsuccessfully reached Dollar Tree by calling +1 (877) 530-8733 phone number
    Customer Service
    +1 (877) 755-3035
    +1 (877) 755-3035
    Click up if you have successfully reached Dollar Tree by calling +1 (877) 755-3035 phone number 0 0 users reported that they have successfully reached Dollar Tree by calling +1 (877) 755-3035 phone number Click down if you have unsuccessfully reached Dollar Tree by calling +1 (877) 755-3035 phone number 0 0 users reported that they have UNsuccessfully reached Dollar Tree by calling +1 (877) 755-3035 phone number
    Customer Service
    More phone numbers
  3. Dollar Tree emails
  4. Dollar Tree address
    500 Volvo Pkwy, Chesapeake, Kansas, 23320-1604, United States
  5. Dollar Tree social media
  6. Janet
    Checked and verified by Janet This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jun 30, 2025
  7. View all Dollar Tree contacts
Dollar Tree Category
Dollar Tree is ranked 20 among 124 companies in the Retail Stores category

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