Dollar Tree

I will preface my complaint by letting you know i am the caretaker/guardian for my mom who has dementia who cannot be left alone so leaving my house has to be planned with an alternate caretaker. I went to the Dollar Tree in Edgewood Ky. At approximately 9pm i went to shop at this particular store. Since i dont get away very often I had lots to buy. At 945 the manager announced the store would be closing in 15 min so i was hurrying to finish up my shopping. I grabbed everything needed as fast as i could. I finished shopping and went to the register to pay and i could find nobody in the store. I was locked in. I yelled out 2 or 3 times to find out where the employees were at so i could pay. I had a whole cart full. I could hear change being counted so i yelled again and finally 2 employees came out of the office. I asked what register i could go to and im assuming the lady who was manager told me the store was closed and i was too late. It was 1002 pm i told her i did not know the store had closed because no announcement was made that the store was closing. She said oh yes i did and i said well then how did i not hear it if i heard the 945 announcement. She totally refused to let me pay for all i had in my cart. She said she couldnt ring me out because all registers were closed but it was only 1003. I said but you never announced that it was 10 and the store was closed. She said oh yes i did then said to the co worker didnt I announce we were closed and she agreed with her of course. I was ithe only customer in there and i believe she didnt make a closing announcement because she thought the store was empty. so if she had announced closing i would have gotten in line. I think there was no one else in the store and since she didnt see me she thought the store was empty. I looked at my watch and it was 1002 and she refused to let me pay for my items she told me to leave the store so needless to say i was shocked. After working in retail for many years i would never have told a customer that it was 2 minutes past closing and we were closed and i wouldnt ring up her purchases. I have never been treated so rudely by anyone in a place of business. They both need to be fired! I told them i would be reporting this incident to corporate and they just chuckled and said go ahead. I want to know what was done to address this situation.

Today, May 19th 2018 around 9:30 a.m. I was at Dollar Tree and picked up a bottle of the awesome drain cleaner. The bottle I picked up was leaking and got onto my hand. This bottle clearly states that it is poison and it will be immediate burn upon contact which my skin is experiencing Burning Sensations. This product contains lye! I went to see the supervisor on duty which I think her name was Jesse or Jessica or something like that and I asked if I could run some water on my finger because it was burning because the bottle was leaking. Mind you, the bottle was in boxes that clearly said do not stack these boxes do not double stack but they were stacked all the same. Anyway, I asked to wash my hand and all I was offered was hand sanitizer which only exasperated the issue. I then asked the supervisor if I could fill out an incident report since she refused to allow me to run water on my burning finger. She refused me yet when she finally realized I was serious, she sarcastically said to me "REALLY? You want to fill out a report for some bleach on your hand?"... I replied to this very rude supervisor on duty, that it was not bleach it was Lye... it says it's poison and my finger was currently burning. I said to her either I fill out a police/ incident report or I'm going to sue if I continue to burn. She then finally, allowed me to rinse my hand but this was after a good solid six or seven minutes that this substance was sitting on my finger. I have rinsed it and yet it is still irritated. This woman was sarcastic and condescending and did not take the issue seriously at all. I have a video of the whole incident and will be monitoring my finger. This woman needs to be reprimanded for the way she handled the situation which was very unprofessional. Almost "catty".

Well today was our last trip to the Dollar Store, after going in for Birthday Balloons we were told we have to pay first before we can get them, , , well the line was 10 people deep, with Cards in our hand we proceeded to the line, 1 person working, the other in the office, I asked is there anyone here? Lady said you don't want to wait in line you can leave! BOTH Employees were horrible representatives for Dollar Tree, this Store is located on Rte 50 Saratoga Springs New York...We have had problems before but nothing like today, , , We watched 5 people walk out leaving their carts and when the girl told me I can leave if I didn't like waiting well I did just that, , i put down the cards and walked out, , , Will NEVER return to that store again, , im taking the time to tell you that you have serious issues going on with this store!

I was poor customer service today. The store is on 1909 Dauphin Island Pkway, Mobile AL.
The line to ring up the customer was stretching down the Isles and only one register was open. The manager was told he needed to open up a register and he refused. The Manager Harold Smith was conversing with a customer and then instead of opening a new register, he went outside to talk to a different customer. The employee at the register did not acknowledge my presence or speak she had her friend standing next to her she never spoke. This was horrible and I am contemplating not going back.

Chandra Smith
[protected] or 1897

I bought " Brand-name cut- Glass Goblets, 12oz." Four of them were delivered but when I opened the box they were all broken glass was everywhere I got them May 16, 2018 the Order number is EC4272422 I want a refund because how am I gonna pay for something that for delivered broken it was ordered may 8, 2018. I don't find this acceptable so I would like my refund or new ones because i am not planning to leave things like this it's not right.

I visit the dollar tree at 2034 metropolitan Pkwy sw atl ga 30315 regularly and I have to tell you I won't be returning because it is one of the nastiest stores I have ever been into. I complained to the store manager and he was very rude to me I'm sending pictures and if nothing is done to clean up this store and to the manager I will send my pictures to the health department and the media. I am very disappointed with dollar tree.

Re: LaJunta, Co store.
4/10/18 I ordered 8 cases of Cafe Al Fresco. 4/18/18, VISA paid $49.44.
However, I was shorted one case. 6 bottles. 5/02 a store clerk said it had not been reordered but would do it at that time. 5/11 my son checked again with the store and there was still no sign of it. If it is unavailable, could I get a $6 credit?
Carol Hogue
1701 S. School St.
Hasty, Colorado 81044
[protected]@gmail.com

Yesterday evening, around six pm, my mother and I went to your Dollar Tree (6725 Clinton Highway #101, Knoxville, TN, 37912).When we went to check out...there were two employees up front, both dealing with customers. The open register lights were lit on both lanes. As we were coming up, one was being rude. I couldn't hear what she said, being too far, but could hear the tone.
We walked up to the register, but even though the open light was on, she told me she wasn't open. I said 'oh, ok, sorry I didn't know' and pointed at the light. She snapped at me' CLOSED!'
As I start turning the cart around she suddenly says 'hey you can't take that!'to a customer in the next lane. Mom and I turn around (hearing that, I thought shoplifter?)..and as we turn to see what this woman was going off about, she says 'You can't have those bags they are $40 a box.' The man has ONE in his hand. ONE shopping bag.
He says it's was just one - obviously true.
She responds with she (other cashier) already double bagged your stuff, when she shouldn't have, so give that bag back, too expensive, he couldn't have it.
He gives the bag to his cashier...who was in shock. We all were...there were 5 other customers standing up at registers waiting to check out. He then looked at the woman and told her that Dollar Tree has lost a customer due to this.
Her response: Good!
She was horribly rude and nasty.
The man was polite the entire exchange, even apologizing to his cashier about it (with the way that woman was about it especially with the double bagged items comment, we all think she was probably going to be in trouble from that).
Yes, trouble, that's right...this woman is management!
Is THIS what you want representing your company?
The name on her uniform is Alvena.
If I had EVER treated a customer in that manner I would have been immediately terminated...and later, when I became management myself, I fired people on the spot for it.

On May 15 2018 I Visited the #5774 store in the Bronx New York. I was with my daughter in the stroller and they had three aisles blocked with boxes, and the other aisle had boxes all over them. I had to push some boxes out of the way so I can be able to pass through. I worked retail a few years ago and we were told to always make sure to "never leave boxes in the aisles. If you do not have time to put out the merchandise dont bring out the boxes to the selling floor." I think this should apply there too. That is unacceptable.

Store 1782 mckinley parkway buffalo ny

I couldn't believe the eroded rotten faucet on sink. i tried to wash my hands but no soap available. i turnwd water on and then it wouldn't shut off.
i have pics of the nasty faucet.
They should be shut down by the health dept. as no one can wash hands properly.
Send me a proper valid email address and ill be glad to forward the pictures

Hello my name is theadora kelly and I resently on saturday tried submitting an online order of $90.67. I got no order confirmation but the money was taken off of my card.. Can you please contact me on this number [protected] of this email [protected]@msn.com on the order confirmation or m refund please. I have been trying to call for days and have gotten no answer.

When I complained of the temp in BOTH local stores, I was told they do not control the thermostat. It is far too hot to have an enjoyable shopping experience. This needs to be addressed. The employees looked like they were roasting! They were all flushed and sweaty. Other customers were visibly uncomfortable with the heat of the store. You will lose customers and employees if you don't do something about the store temps! Completely unnecessary.

Store 1108 in Denton tax has gone from a once nice store to one that looks like it's been abandoned and has gone out of business.
Shelves empty or half empty, what product is there, looks like it hasn't been cleaned up in months. Thee are
carts and boxes of trash sitting in several places, the same ones that were sitting there 3 days ago when I was there.
Today there was only one cashier,
The line was 8 people deep. The cashier asked a woman named Hailey
for back up. She came out from office, looked at line, and instead of getting on register to take care of the customers, she stated that she'd go "find" her help and went to the back.
During my time there, I only saw the very slow cashier, Charlene and one lady that was working hard stocking.
I am appalled at the condition of the store, as I know how nice it's been in the past. I am a longtime customer and have watched several managers come and go. I've only seen one manager that's been on top of that store. Sadly she's retired. This new batch of managers and crew, are the worse yet. They have no drive, no respect for the gift they've been given in that store and the worse customer service I've ever seen.
I will no longer shop at this store.
This store should be closed or cut down in size if this crew is to manage it . They can't or won't handle it.

I was shopping at Dollar tree on Friday May 11th. When I arrived at the register couldn't set the key pad with out my glass, so I made that statement and the cashier stated that's not my problem! I had four items that totaled 4.17 cent. I used my ebt card for two items after that transaction the cashier stated you still owe me 2.17. I had my wife's debit card which i use quite often for a lot more than 2.17! My wife name is Ethel. When I put the card in the card reader the cashier stated out loud you are not Ethel and put her hand over screen and said quickly what is Ethel's last name, if you can't tell me her last name I will HAVE to cancel this transaction! She hand 5 customers behind me and the cashier and the other customers were white! I was the only black person in the store. I call the store after I got home to give my complaint to the manager and found out she was the RUDE Cashier! I don't know her name, but she was the manager at 3141 Broadway Blvd Garland, Tx phone [protected].

It was May 12, 2018 around 8:15 pm. I was in line waiting to pay for 5 balloons. It came to my turn and the cashier just began ringing up the customer behind me. I then said, Hey I was next. She looked up at me and ok you don't have to give me attitude. I said I didn't give you attitude you just skipped me so I was letting you know, as I am attempting to finish my sentence and told me to get the [censored] out of her store and she wasn't going to let me buy [censored]. Her words. There was one other employee there witnessing this at which point she stepped it and said sorry for the way the cashier was acting and took out her OWN wallet to give me change so i could buy the balloons since the cashier refused to allow me to purchase them. The cashier cussed at me and continued to tell me to get the [censored] out of her store. She also refused others service because she "had somewhere to be" so she would not be staying open until 9 and told customers they had 10 minutes to make any purchases and locked the front door so no one could enter or exit. She also had no change and was loudly talking about her safe being short and she "don't give a [censored]".

Dollar Tree Northeast Plaza, Atlanta Georgia, May 14, 2018, 08:07 AM

At 8:02 AM, Monday, May 14, 2018 I pulled on the door of the Dollar Tree and the door was locked and employee (Ericka) came out of the an office and said "Give us one minute" with attitude. As if I was wrong for pulling on the door when the store should have been open for business. There were 3 customers in total waiting outside. At 8:07 AM, Ericka unlocked the door and walked to the register. No apology for their tardiness or a greeting. I approached Ericka and read her name tag and said "Ericka, thank you". Her response to me was " No Good Morning" and repeated to me and her co worker Ericka thank you no Good Morning. She expected a greeting from me and she greeted us with unlocking the door and walking away without an apology. Is this the face of your company? Is this how you want to be represented? I hope not. I do not visit this store every day, every week or every month, but when I do shop in this store the customer service has been phenomenal. This was the first time in the many years I have worked and lived in this area that I have experienced this type of customer service at this store. If I didn't immediately need the item I purchased I would have gone to another store.

I forgot which location but I was in the Vegas area around the airport. This woman christina was so rude. I dont appreciate her tone nor demeanor. Such a terrible experience, this is why I dont like shopping here, just hiring awful people. I love the prices and the quality isn't bad but as a customer I believe I should be treated with respect and not a horrendous attitude like hers.

This is a New Dollar tree that just opened on Ford Rd. And Schaefer in Dearborn Michigan. At first it was Great because Anthony(the mgr of the D.T. down the street was there making everything run smoothly. But now that he's gone back to his reg store the Women that work there don't want to work and it take for ever to get service and even check out. I love my Dollar Tree but I've Never experienced a D.T. where they didn't even want to help you so I Had to Speak My Mind!- Thanks!-Chris in Dearborn Michigan.

The manager is rude and disrespectful. She talked to costumers as if we are dirt. This lady has been seen yelling at her employees calling them [censored]es and wet backs. This is not right. I am a costumer I went into her line she told me I look [censored]y I told her I feel it she then said better take that out of my store. She threw my change on the counter and walked off. As I'm leaving I said that was alittle uncalled for as I leave the store she followed me outside where she then said she would kick my butt. I don't understand what type of business this is but I'm sure mananagers are not supposed to act this way.

On 5/10 at 9:10pm I was in the dollar Tree on Coit Road n Spring Creek. I was hurriedly approach by a team member named Rae Anne in a disrespectful tone, "ma'am I need you to leave the store now" I look in shocked n asked r u talking to me. She responded yes, I need you to please leave, the store closed at 9 o clock n I made the announcement. I responded I just walked in the the store N I didn't know the store was closed and why are you talking to me in that tone. She said the sign on the door we close at 9 my worker was outside collecting carts. I ask is that my fault n she said "that's not my fault either. The story gets worst from there. At the end of the day my customer experience at this dollar tree store was in acceptable by both employees! I was treated without respect and your employee should be ashamed of how she approached and handled the situation! She was attacking me to leave the store!