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Dollar Tree

www.dollartree.com

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Dollar Tree Complaints Page 24 of 149

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J
4:32 am EDT

Dollar Tree Dirty Surroundings!

An accumulation Garbage on side walk and parking lot is ongoing, can the store manager get the premises cleaned on a regular basis? it looks really bad. I go to all the dollar tree stores in Queens and this store is the only one with the surroundings very dirty This is the store on 14580 Farmers Blvd in Jamaica Queens.

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S
4:37 pm EDT

Dollar Tree Unethical and rude behavior by manager and worker. Tahlequah store

10/5/21 An elderly man was trying to get help with money back on bank account. The manager was being so rude to him so i helped the guy get phone # 4 complaint and asked Manger Heath for name and I did call them [censored] and elderly man left when this was fixed. A worker was hollering around the store about me while I was there; I asked her name and she got in my face with bulging eyes and hollered Jackie. so i kept shopping and the Manager Heath came and told me that if I didnt stop causing trouble i would have to leave and I said is that right and he said yes. So I just left my basket there; I was so embarrassed and about to cry. So I am not shopping at this Dollar Tree any longer. The disrespect of those workers was terrible; especially to that elderly man. I shouldn't have had to ask for their names; they should be wearing name tags and their clothes looked like they wore them all week. I am sorry but that old man would probably still be there and them doing nothing to assist... But when you ask an employee their name; they are not supposed to get in your face and scream their name at you. I know you think i am exaggerating but I am not. Like from time I walked in and I was shopping and they still didn't resolve issue so that is when i told him to get your name and call cooperate it did not go well from that point and an employee shouldn't be talking [censored] about a customer while they are in the store. Something needs to be done about the disrespect and when I asked Jackie her name; honestly I thought she was going to hit me and that's why I went on shopping and then when he told me that if iI couldn't stop causing trouble that i would be kicked out well that's when I thought why would I buy anything from these people.

Desired outcome: I want them written up and she needs to be fired; who does that, Oh apparently Jackie

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T
9:01 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Dollar Tree tamara talley

is the dollar tree going to rasise its price

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T
7:06 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Dollar Tree Garbage

Tried to talk to on duty manager about lack of responsibility duty obligation to keep garbage behind the store 2860 cerrillos cleaned up before and after pickups of garbage bins use lids not and overfill leave garbage blowing up and down alleyway not out on the street was hung up on called customer service who allegedly connected me to district manager left message no response reported to Santa fe constituent and environmental dept. The environmental department contacted store on duty manager and was told he was not going to pick up garbage and reported such to constituent services . Perhaps the next solution will be to bag up the garbage and dump it back in the store?

Desired outcome: Keep the area and environment free of the store produced garbage

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Y
2:07 pm EDT

Dollar Tree I am complaining about the manager that use to work at fred's

At the DOLLAR TREE AT PRINCETON KY location the MANGER is very rude you can ask her a question the manger will answer hateful or turn her head I have work with the public a lot but I never acted that way before i try to show respect to the person I was waiting on I know that customer can be rude also thank you very much I am very sorry to complain but there is no reason to be that way all the time sometime is understandable to have a bad day sometimes but not every time you go in that store and I love going in there MAY GOD BLESS

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K
1:16 pm EDT

Dollar Tree unethical behaviour

hello my name Kathy Smith. I have been with the company for 11 months. I transfered to a new store 2 weeks ago and have no work until Oct. 9. The DM is Tracy Rodgers and i have been trying to talk to her about the situation without any comunication from her or my store manager. They dont want to help me. Tracy knew that I was Transfer 4 months ago and fauld to tell the new store manager so she could put me on the schedule. I dont Know what to do about the issue. I have called the care line but no one will answer.
Please help me. I really like my job and really want to work. there is no comunication with the DM at all.
Thank you for your time.

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Q
4:31 pm EDT

Dollar Tree Theft by Manager

To Whom It May Concern:

My wife and I came into the store to exchange 22 items (mostly candles for our daughters wedding). We told Tom about them and as he checked them through and said that they all looked good and warned us that if we purchased other taxable items that we would need to pay the difference.

So we went into the store, obtained the cups and things that we were going to exchange and when we went to the register where Tom reviewed the items we brought in, Tom could not locate the returned items and suggested that someone must of ran off with them. He said that we can leave our name and number and he would let us know if the items were returned. We said that we would not do that and we wanted the credit for the products we handed to him. He refused to do that.

So we left the store without anything. Suffice it to say, that we are going to do our best to let everyone on the internet know not to shop at the Dollar Tree. He said, "Make all the threats you want" when I told him we were not doing business there anymore. I told him that it wasn't a threat, it was a promise.

Thank you for encouraging theft from your store managers.

Seriously?

Jay and Laurie Thompson

Desired outcome: Fire him for not acting responsibly or professionally

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Martha Cusack
US
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Apr 15, 2022 4:52 pm EDT

Wow...this is getting ridiculous with DT and all the rude workers there are and it appears to be everywhere...I guess people should just stop shopping at DT and just let it close down because they seem to think they are above all of the things I have seen posted here and don't have to worry about their job...

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E
Elizabeth Mayhew
US
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Sep 04, 2022 5:29 pm EDT
Replying to comment of

It is not true that Dollar Tree customers are poor and washed out. I have a generous pension from my years as a state employee; I go to Dollar tree because I want to save money.

S
S
Sean Smg
US
Send a message
Mar 25, 2022 8:52 am EDT

Howard you work for dollar tree?

I may be having to bring ya'll to litigation for failing to follow your own code of ethics...which apparently has already happened more than once.

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R
12:55 pm EDT

Dollar Tree store acciate complaint

went in store #4259 around lunch time, went up to register, girl asked me to take things outta little green basket, so I did then I asked her if I needed to put basket back at entrance door, then she said what an I saw them o a hanger at ent the end of regester, she kept askin wat, , I told her I found it to just ring items up, but she kept on, , the she said she wasn't ringing me up, so I asked for manager, she call another lady an I asked her to write down number to call an she refused, but wrote her name an store number down, , other lady rang me up while shyleya Anderson kept running her mouth to a mail associate, , sayin he s using his white privalage … I do not appreciate how she treated me an usining racial comment twards me, then she hollers an say she is the shift manager an as I was walking out the door she was still talking crap, , , this is inapprpiate for her to act in publc business an if she is a manger she doesn't need to be, , , I would like an apology from her especially with the race comment ..

Desired outcome: a formal apology from said employee

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S
8:11 pm EDT

Dollar Tree Filthiness of the store

We went into the Grants Pass Oregon Store on Grants Pass Parkway and was appalled at how filthy it was. There was trash on the floors at the entrance and when inside the store trash down the aisles. As we went to check out with our $2 item we asked a gentleman if he was open, he was but were sent away to stand in the one line that was open. I did ask the woman who refused to let the man help us why the store was so filthy and she said the floor cleaners have not shown up. Do the employees not know how to sweep the floor? I will not shop at dollar tree again and did post on the neighborhood site how filthy it was. Apparently they do not have pride with the job they do
Wal Mart is much cleaner and actually closed for a couple days to make sure the store was sanitized to keep the staff and customers safe

Desired outcome: See the store cleaned up and safe for customers

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E
3:26 pm EDT

Dollar Tree Manager attitude

There was a gentleman in the dollar tree in the jackson crossing, Jackson, MI that was asking about returning bottles, and the manager on duty, his name was Chris, was very rude to him. I myself haven't really had a bad experience here but the way he was was throwing an attitude toward this poor man really got to me. If you're having a bad day, fine. Don't have to take it out on the customers.

Desired outcome: Have company contact manager about the situation

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T
12:17 pm EDT

Dollar Tree Supervisor's not giving me the paper's to sign stating my two week notice to quit employment.

On 1-15-19 I was hired at your store in St Paul, MN midway. I was released from the DOC on a work release program I worked at the dollar tree for 4 months. I requested for the paper that would give notice of me no longer which is my two week notice paper's. The supervisor that was on duty each time I requested for the paper kept telling me at the end of the day, by the end of the day she was gone. This went on with the main three supervisor's at that store the more day's went by the closer I was to being released from the program which was 5-6-19. I am on parole and is looking for employment but this issue is telling employers that I am unhireable.

Desired outcome: employment.

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D
4:15 pm EDT

Dollar Tree Service

Every time I go shopping there the lines are always long, today 9/23/21, I spoke with a manager, he said it he only had one employee and him, working today, I find that unexceptional, because some phone calls could have been made and corporate could have sent employees from other stores to fill in for the day, and this is a regular problem at this Dollar Tree Store # 5849 1709 Saint Marks Ave. Brooklyn, NY [protected]

Desired outcome: To resolve this issue

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J
10:19 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Dollar Tree Store policy

A couple of days ago, while shopping at your store 7204 in Las Vegas, I noticed a customer walking around the store without a mask. I politely asked the customer where His mask was. His reply was, it isn't necessary.

I then noticed a store clerk and brought it to his attention. The store clerk informed me that they were told not to say anything to a Customer not wearing a Mask in order to avoid any confrontation.

Our state has a clear mandate, and Dollar Tree has signs posted on entering that a Mask was required.

Why disregard the State wide mandate and the signs posted if it isn't going to be inforced.
I am not sure I will continue to shop at the store if they allow this.

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M
9:17 pm EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

your store on 6th Street in Irving, TX is the most filthy place I have ever been in/ Mud, dirt, dust and clutter on all the floors. There is clutter (trash) and boxes in EVERY aisle so much so that some items on shelves and walls are completely inaccessible I will never set foot in that store ever again. I was there on 9/10/21 in early evening. It needs a...

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J
11:27 am EDT
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This review was chosen algorithmically as the most valued customer feedback.

Homeless sleeping outside and employee opening doors and letting them in 09/20/21 @ 7: 15am at lease 4 homeless sleeping outside, then employee open door and all of them walked into store. Before store hours. 1614 SW 74th St, Oklahoma City, OK 73159 · ~5.8 mi Why is employees opening the doors before store hours, and letting the homeless that is sleeping by the front door in the store.

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C
9:27 am EDT

Dollar Tree staff

9/20/21, first off the store was not open at 9 am Monday, when I pulled on the handle it was 9:01, the guy who opened the door at 9:02 said rather smartly that the store opened at 9, I said according to my phone it's 9:02, and he still gave me a hard time. I am a Disabled man of 60, I collected what little product I needed, and went to the cashier...9:05. She yelled at me SIR YOU HAVE TO REMOVE THE MERCHANDISE FROM THE BASKET! she yelled this twice when I objected. had she been a bit nicer and more caring about my disabled condition, I would haven't been writing this.
Robert Connolly

Desired outcome: a stern talking to

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A
1:58 pm EDT

Dollar Tree Filthy store/very bad cashier.

The cashier Tondra has a chip on her shoulder, no manners, and very RUDE!
She starting sniping at me for trying to throw a can in the store garbage, she should of just told me not to put it there and not jump down my throat about it.
She also ignored me when she was ringing up my order to slowly to to the back when asked to look for something making me wait and she took her time coming back.
Since then she ignores me or purposely ignores me if I ask about anything and gives me dirty looks.
As for the store itself, that place is a mess!
Items misplaced and laying all over the floors, discarded floor and drinks laying around the shelves, and worst of all the bathroom!
Floor is filthy, toilet has pee and poop on it, and once in a while there is poop on the walls!

Desired outcome: Clean that nasty store up and teach some of your cashiers some manners!

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J
6:39 pm EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

So my wife and I went into the Dollar Tree Store # 3948 on 1265 El Paseo Rd in Las Cruses, NM. [protected] to do some very quick shopping. In that time we both had to use the restroom. Their were two restrooms, one for employees which was locked, and the other for customers in which you needed to get a key for the restroom. My wife and I had to wait to use...

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D
2:57 pm EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Elberton GA store # 5640 Dollar Tree 09 17 2021 visit to store 17 people in line with 1 registrar open. 4 employees in the corner by the office talking. The lady who stated she was the manager was on the phone talking very loudly about her employees by name and telling she " ran a tight ship". A lady in line stated they needed to open another registrar. The...

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G
2:57 pm EDT

Dollar Tree Rude Customer Service

I went into Dollar Tree at 1004 N. Promenade Pkwy Suite 130 Casa Grande Az. [protected]. STORE # 7064 The store was at a low as far as customer. Could have been a slide in slide out visit to the store. However you have 4 employees at the end counter, griping about this and that, he said she said bickering amongst each other. I go towards them, I am directed to register 1. I go there Andrea meets me there however the bickering and venting continues the whole time she is deciding when and how she should help. I finally get to the point where I ask her to take care of the customer, ME and then they can all go to the back and finish their griping. Andrea was rude and inconsiderate as she started to give me my change, she held on to it because I mentioned let go of that whole black life's matter thing and move forward. She tells me you need GOD. She finally let's go of the change. I'm walking away mad as can be and I am hollered at by Antonio. Just go, get out of here. Wow! At 67 years old I can not even begin to think how disrespectful the younger generation can be. What kind of business would allow such behavior. Run your cameras, see how this day went. Not so good. I talked to Marisa when I asked to talk to the manager. I came back for my receipt. Andrea has another customer however she literally neglects her as well only to interrupt my meeting with the manager. You have 2, 485 complaints plus this one against Dollar Tree. What will you or what have you done to correct this UNPROFESSIONL demeaner? I don't get it.

Desired outcome: Get rid of those who are only there for a paycheck and no customer service!

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About Dollar Tree

Dollar Tree is a retail chain offering a variety of products priced at $1 or less. Their inventory includes household items, cleaning supplies, party essentials, seasonal decor, and snacks. They cater to budget-conscious shoppers seeking value for everyday goods. Services include in-store shopping and online ordering with in-store pickup options.
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Dollar Tree is ranked 20 among 120 companies in the Retail Stores category

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