Explore your opportunities! Create an account or Sign In
The most trusted and popular consumer complaints website
Dollar Rent A Car Logo

Dollar Rent A Car Customer Care Service

Dollar Rent A Car, Inc.

5330 E. 31st Street, CIMS 7080
United States - 74135

Customer Support Phone Numbers

1 800 800 5252 0 0

Dollar Rent A Car Complaints & Reviews

Dollar Rent A Car / plate pass

LDseattle on Oct 18, 2017
I was not given the opportunity to purchase what dollar calls "plate pass" for toll roads when I was in an area that had toll roads and I did expect to use them. So disappointed to get a fine of $45 on top of top toll charges. I believe I was misled. There are many ways to let costumer...

Dollar Rent A Car / Paid one day extra

Ellabennun on Oct 16, 2017
Hi, I returned my car on October 11th at 12:22, the person who checked the car did not talk to us even though I told him that we had two vouchers and I would like him to check. Therefore I saw later at the airport that I was charged on an extra day. We were not late, attached the voucher...

Dollar Rent A Car / charged different than agreed

StanRV on Oct 11, 2017
At pickup location in San Diego (Sep 29th) I told them that I will drop the car in Los Angeles and the guy at the office told me that this is not a problem and did not mention anything about extra charges. When I returned the car the next day (Sep 30th) in Los Angeles they charged additional 250$...

Dollar Rent A Car / car rental

Lalafluff1 on Oct 7, 2017
Dollar Rent A Car Orlando International Airport I had declined insurance for my rent a car when I first picked it up. When I returned the vehicle they told me what my total was with insurance. I replied “I never agreed to insurance.” They suggested to speak to a manager. Which I did. Hi...

Dollar Rent A Car / mandatory insurance!

ChrisF. on Aug 28, 2017
FRAUD ALERT! Horrible ! Stay away !! I got black mailed to sign for what the customer service person called "Mandatory insurance" a total of $458 when the car it's self cost me only $142.08 ! we were arguing for a while I was telling him I do not want insurance because I have insurance on...

Dollar Rent A Car / rental car,paid in full and was not allowed to pick up

Kathleen Privett on Aug 10, 2017
on July 25, 2017 I rented a car from Dollar.com paid in full using my Visa bank card. The confirmation #H3730504099 and voucher #US761901200. I arrived to pick up my rental, I was told by the customer employee (Scott) that they could not accept my Visa bank card.I asked for a manager and...

Dollar Rent A Car / unethical / business practices

Rboberg on Aug 4, 2017
Dollar Rental Car Company //Hertz Corp. Charge excessive administrative fees for toll violations in The State of Florida . In Florida toll violations can occur at unmanned toll locations . Hertz / Dollar rental company are running this scam on their customers as they pay these tolls and...

Dollar Rent A Car / car hire boston logan airport

Parky1961 on Aug 3, 2017
Hi My name is mr paul Parkinson, I hire a car from Boston airport on June 2nd until 12th June, I have had money taken off my credit card for a toll charge, I have had no e-mail or other kind of notification about this, when I picked the car up, one the car was smaller than paid for, but...

Dollar Rent A Car / roadside

Cazadora on Aug 2, 2017
I rented a car Friday night returning it Sunday. My renter experience was the worst-ever the car rented was unsafe to drive the car tires were moving back and forth I called roadside assistance they told me to just wait so I drove to a friend's house which was exactly three miles from the...

Dollar Rent A Car / toll charges/admin fees

EricH737 on Jul 26, 2017
Very upset I get a bill for $2 Toll and on top of that $60 for administration fees ($62 total). That is Highway Robbery!! I rented a car in HRL and never was I given any options for TOLLs nor was I ever told about any surplus charges on top of Tolls. I had rented a midsize car and when I...

Dollar Rent A Car / van rental reservations

Chuhaloff on Jul 24, 2017
We confirmed a van to rent at the Melbourne, Fl airport for pick up July 15, 2017, when we arrive we were told no vans were available and we were the 9th person that morning that had reservations and no vehicles were available. Poor poor service from Dollar and the Melbourne Airport. I...

Dollar Rent A Car / we are being charged $451.45 for two toll charges

N75 on Jun 22, 2017
Rental start 05.02.17 Return 31.05.17 Rental Agreement Number 175510694. When we were at the desk the girl asked us if we needed PlatePass, we asked what that was and she explained and asked us where we were going, when we said CT, NH, VT and Maine she said it would be cheaper to pay the toll...

Dollar Rent A Car / hidden charges that were not explained

Neil Gittins on Jun 20, 2017
Reference number - 00633037 Following on from an email from my colleague Mr Lee Unsworth, I Neil Gittins ( additional named drive of the vehicle attached to the number above) would like to make a complaint regarding the additional charges that have been attached to the reference number...

Dollar Rent A Car / dollar rental car bait and switch

Lisa Springer on Jun 12, 2017
I have never used dollar before and now I never will again. Now I know why you won't allow a prepaid car online- because you advertise the best rates, customers book with you, only to show up and be charged 4 times as much. This should be illegal and is certainly unethical. I could have...

Dollar Rent A Car / unknown rental charges

Hhatfield on Jun 2, 2017
I was unknowingly charged for daily insurance and road side assistance totaling almost $200. When I called to dispute the charges, I was told that because I already drove the car off the lot that it was my problem now. The respresenative at the desk NEVER asked for any information other than...

Dollar Rental Car / car rental company

mrps1 on May 26, 2017
I rented through rentalcars.com. This is the first time a rented from dollar rental and absolutely the last. First... I had no idea it was not located directly at the airport terminal like the other companies. This was located off site behind a correctional facility. The place itself...

Dollar Rent A Car / deceptive charges

RuthN on May 26, 2017
Charged twice for initial reservation and new reservation after verifying we are only being charge with new the reservation. No transparency. When we picked up rental car with Dollar at the Kahului, HI airport we requested an upgrade and asked how much it will be. We were told that we...

Dollar Rent A Car / renting a car at the salt lake airport

sharonburk1 on May 21, 2017
I have rented cars many times but the treatment that the service counter was giving people at 2:00 p.m. on May 21, 2017 was truly awful. It is Sunday. Had to go to the airport to rent a car for Sunday and Monday. I had my insurance information but not the actual policy. They wanted to make...

Dollar Rent A Car / Overcharged

coopcomgrp on Apr 14, 2017
I placed my order for a vehicle online. Received a confirmation number from both Dollar and AAA for the charges. The bill was almost double. I disputed it with my credit card company who, even with documentation, sided with Dollar. Remember this, when you prepay for fuel it is based on...

Dollar Rent A Car / Service on recent trip and my invoice

C-Lones on Apr 13, 2017
booked a car Online & after going over receipts I noticed the rental was 3X more than quote I booked online. The service was terrible at airport, first the clerk was difficult to understand and I was billed for insurance After telling them paying w/MC & had Ins. Then we waited 45 min for...

Contact Us

Reply to