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Dollar Rent A Car Customer Care Service

Dollar Rent A Car, Inc.

5330 E. 31st Street
United States - 74135

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Dollar Rent A Car Complaints & Reviews

Dollar Rent A Car / deceptive charges

RuthN on May 26, 2017
Charged twice for initial reservation and new reservation after verifying we are only being charge with new the reservation. No transparency. When we picked up rental car with Dollar at the Kahului, HI airport we requested an upgrade and asked how much it will be. We were told that we...

Dollar Rent A Car / renting a car at the salt lake airport

sharonburk1 on May 21, 2017
I have rented cars many times but the treatment that the service counter was giving people at 2:00 p.m. on May 21, 2017 was truly awful. It is Sunday. Had to go to the airport to rent a car for Sunday and Monday. I had my insurance information but not the actual policy. They wanted to make...

Dollar Rent A Car / Overcharged

coopcomgrp on Apr 14, 2017
I placed my order for a vehicle online. Received a confirmation number from both Dollar and AAA for the charges. The bill was almost double. I disputed it with my credit card company who, even with documentation, sided with Dollar. Remember this, when you prepay for fuel it is based on...

Dollar Rent A Car / Service on recent trip and my invoice

C-Lones on Apr 13, 2017
booked a car Online & after going over receipts I noticed the rental was 3X more than quote I booked online. The service was terrible at airport, first the clerk was difficult to understand and I was billed for insurance After telling them paying w/MC & had Ins. Then we waited 45 min for...

Dollar Rent A Car / charges taken from us for something we were never asked about

Lynette Taylor on Apr 13, 2017
Hired car 25th March-8th April 2017 I recently returned from a trip to LA where I'd hired a car out there from Dollar for 2 weeks. Upon collecting the car which I'd already paid for online, I was asked to sign to add my husband as a driver and was also asked to sign to allow a deposit to be...

Dollar Rent A Car / coupons promised after poor service but none received

wselias on Apr 11, 2017
Dollar Rent A Car Ref: Car Rental # 159875542 Date: 08/15/2016 After especially poor customer service in your Washington National location, I filled out a customer service survey. A Charles Paige responded from Hertz the parent company with an offer of $200 worth of coupons for another...

Dollar Rent A Car / Fuel charge unauthorised on my credit card

Lisa Cutter on Apr 9, 2017
I hired a car in Los Angeles LAX. I did not agree to a refuel charge. On returning the car, the inspector did not want the receipt of my refuelling from a gas station within 10 miles. He noted the gas was full and said he didn't need the receipt. When given the all good, I was directed to...

Dollar Rent A Car / No car available after booking

wildenspirations on Apr 3, 2017
ON 3-1-2017, I booked a premium car, upon arrival I was told that the car was not available. The rep proceeded to ignore me as I stood at the counter for almost 30 min. Finally she decided to downgrade my rental for more money. I asked for a Manager or Supervisor, but was told there wasn't...

Dollar Rent A Car / Auto insurance

Cynthia Parisi on Mar 29, 2017
I rented the car through Travelocity for six days (midsize) for a total of $168. Charged to my debit promptly. When I picked up the car I made it clear that I didn't want additional insurance since I have that benefit for full coverage on my license. I declined any and they said they'd have...

Dollar Rent A Car / not giving exact car or similar car and enforcing to hire a higher class car with over charge

dagdevirenkaan on Mar 7, 2017
I made rezevation (itinerary number: 556085410) from Dollar through your web site I paid for compact car as Ford Focus but when I went there, one guy told me that they dont have Ford Focus and he offered me "Nissan Versa" with two doors as compavt car. I said that this is not compact car...

Dollar Rent A Car / Overcharged from what I was quoted

RCM559 on Feb 8, 2017
I had a reservation for $37.69 for one day of a Mid-size - Toyota Corolla or Similar and with all other stuff the charge was to be $58.25. My pick up was LAX (Los Angeles, CA) and drop off at FAT (Fresno, CA). When I returned the car I was charged $175.32 (Car for $42, Service Charge $91.2 plus all other stuff). I do not understand differences

Dollar Rent A Car / Scam! Lied to!

sulekha on Jan 23, 2017
I prepaid for my dollar rental on Nov. 21st. I purposely did this on the Dollar website so if I had any issues I could discuss with them directly. When I arrived to the counter to pick my car the attendant asked me if I had insurance I said yes from my credit card. She said THERE IS A NEW...

Dollar Rent A Car / Car rental

RoyB1 on Jan 19, 2017
One day rent 01/12/2017 for a compact car to tour the island. They operate a pick-up and drop off service from our hotel. We were picked up from in Old San Juan by Gabriel. He could speak english but hardly communicated throughout our journey and, more importantly, barely communicated...

Dollar Rent A Car / Unethical behavior - charging insurance even though I clearly informed counter agent I did not want it

annie2003 on Dec 21, 2016
On september 16 I rented a vehicle from dollar. I clearly told the counter agent I did not want insurance - in fact I told her that I had checked with my personal auto insurance and was covered by them for rentals. She said she understood. Even though I had prepaid when I made the...

Dollar Rent A Car / Toll charges rort

Jozee on Dec 20, 2016
We rented a hire car from JFK from 28 October until 4 November. They offered a Toll Charge device at the time for an extra charge of over $100. The Assistant at Dollar advised us against this as he said the tolls would not com to that amount. We paid cash at every toll point we went...

Dollar Renta Car At Ohare, IL / Unethical behavior

David Woolrage on Dec 10, 2016
I rented from Dollar at Ohare and gurned down the extra insurance and they put it on and charged me an additional $200.00 which I got removed by the nice people at Hertz in St. Charles, Il which is a great office/company store!!! The people at Ohare gave the car I was supposed to get to...

Dollar Rent A Car / Overcharged for car repairing and theft

ismailust on Nov 10, 2016
I rent a car from dubai international airport terminal 2 on 11th of october and returned on 15th. Agreement number : da2s55546 Car registration no : 15 16480 İ paid extra money for full coverage and there was small scratches around all of the car when I rent the car. I didn't hit or...

Dollar Rent A Car / Admin fee for toll road

Amalviya on Nov 4, 2016
I wanted to file a official complaints about the Admin fees they charged for using a toll road. I haven't been notified about the $15 admin fees per transaction. There was a toll charges of $1.35 and they charged me $46.35. There was no toll booth on the road otherwise I would have paid...

Dollar Rent A Car / Unethical behavior

Avi Levi on Oct 20, 2016
Complain about Dollar Rental at LAX Hello there, I have rented a car through Rentalcars.com from Dollar Rental at LAX. My Booking Reference number is 397159921. When I came to pick up the car, a lady gave me an invoice for additional 257$ that she claimed I have to pay for picking up the car...

Dollar Rent A Car / Customer service

Malend on Sep 26, 2016
After returning two cars which clearly were substandard I have entered into an escalated complaint with dollar. Our first car made awful noises once we went over 35 mph The second car was worse as the tailgate lost its hydrolic capability and my husband was hit in his head. The third car had no...

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