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Dollar Rent A Car Customer Care Service

Dollar Rent A Car, Inc.

5330 E. 31st Street
United States - 74135

Customer Support Phone Numbers


Dollar Rent A Car Complaints & Reviews

Dollar Rent A Car / Overcharged from what I was quoted

RCM559 on Feb 8, 2017
I had a reservation for $37.69 for one day of a Mid-size - Toyota Corolla or Similar and with all other stuff the charge was to be $58.25. My pick up was LAX (Los Angeles, CA) and drop off at FAT (Fresno, CA). When I returned the car I was charged $175.32 (Car for $42, Service Charge $91.2 plus all other stuff). I do not understand differences

Dollar Rent A Car / Scam! Lied to!

sulekha on Jan 23, 2017
I prepaid for my dollar rental on Nov. 21st. I purposely did this on the Dollar website so if I had any issues I could discuss with them directly. When I arrived to the counter to pick my car the attendant asked me if I had insurance I said yes from my credit card. She said THERE IS A NEW...

Dollar Rent A Car / Car rental

RoyB1 on Jan 19, 2017
One day rent 01/12/2017 for a compact car to tour the island. They operate a pick-up and drop off service from our hotel. We were picked up from in Old San Juan by Gabriel. He could speak english but hardly communicated throughout our journey and, more importantly, barely communicated...

Dollar Rent A Car / Unethical behavior - charging insurance even though I clearly informed counter agent I did not want it

annie2003 on Dec 21, 2016
On september 16 I rented a vehicle from dollar. I clearly told the counter agent I did not want insurance - in fact I told her that I had checked with my personal auto insurance and was covered by them for rentals. She said she understood. Even though I had prepaid when I made the...

Dollar Rent A Car / Toll charges rort

Jozee on Dec 20, 2016
We rented a hire car from JFK from 28 October until 4 November. They offered a Toll Charge device at the time for an extra charge of over $100. The Assistant at Dollar advised us against this as he said the tolls would not com to that amount. We paid cash at every toll point we went...

Dollar Renta Car At Ohare, IL / Unethical behavior

David Woolrage on Dec 10, 2016
I rented from Dollar at Ohare and gurned down the extra insurance and they put it on and charged me an additional $200.00 which I got removed by the nice people at Hertz in St. Charles, Il which is a great office/company store!!! The people at Ohare gave the car I was supposed to get to...

Dollar Rent A Car / Overcharged for car repairing and theft

ismailust on Nov 10, 2016
I rent a car from dubai international airport terminal 2 on 11th of october and returned on 15th. Agreement number : da2s55546 Car registration no : 15 16480 İ paid extra money for full coverage and there was small scratches around all of the car when I rent the car. I didn't hit or...

Dollar Rent A Car / Admin fee for toll road

Amalviya on Nov 4, 2016
I wanted to file a official complaints about the Admin fees they charged for using a toll road. I haven't been notified about the $15 admin fees per transaction. There was a toll charges of $1.35 and they charged me $46.35. There was no toll booth on the road otherwise I would have paid...

Dollar Rent A Car / Unethical behavior

Avi Levi on Oct 20, 2016
Complain about Dollar Rental at LAX Hello there, I have rented a car through Rentalcars.com from Dollar Rental at LAX. My Booking Reference number is 397159921. When I came to pick up the car, a lady gave me an invoice for additional 257$ that she claimed I have to pay for picking up the car...

Dollar Rent A Car / Customer service

Malend on Sep 26, 2016
After returning two cars which clearly were substandard I have entered into an escalated complaint with dollar. Our first car made awful noises once we went over 35 mph The second car was worse as the tailgate lost its hydrolic capability and my husband was hit in his head. The third car had no...

Dollar Rent A Car / I'm complaining about very poor customer service

TINA1988 on Sep 23, 2016
9/23/2016 i had a rental car reservation for 12:30am when i got to tampa int airport the rental car setion was closed which was first problem second issuse was there was sigins stating to go to the other side of airport to the 2nd level where you return the car to do renter car pick up i...

Dollar Rent A Car / Unethical Behavior

I work in Emergency Management and rely on rental cars for transportation when I am deployed (usually 100% of the time!). Recently (5/30-06/20 2016), I rented a car from Dollar Rent A Car (Albany Airport, Latham, NY). Per government regulations, I'd reserved a compact car. However, when I...

Dollar Rent A Car / Car Rental

Gary Gere on Jun 8, 2016
I rented an SUV from Dollar at Vancouver BC airport last winter to drive to Whistler BC and back (125Km each way). The vehicle suffered a flat tire near Whistler. The tow truck driver and local police both said all tires on the vehicle where bald and it had a small temporary spare. Both...

Dollar Rent A Car / Not providing correct information

Sadollar on Jun 7, 2016
I had a car rental agreement at Dollar car rental in Chicago o'hare airport. While at the counter, the lady who was helping me who was totally distracted forgot the insurance part. So I reminded her to add total coverage on the car and she claimed she did. We took the car and left. 2 day...

Dollar Rent A Car / Overcharged, not being told what he was paying for.

Philip591 on May 16, 2016
My Grandfather, who is 70 yrs old, and I (his granddaughter) worked out a plan for him to rent a car at Atlanta Airport, GA. We live in Dublin, Ireland. This was to be his first 10 day trip to the USA to visit long lost relatives, and he has never hired a car before. According to the...

Car Rental / Threatening behavior (will report my credit card to the credit bureau and suspend it for 7 years)

Ahmed Mostafa on May 10, 2016
I rented a car on January 9th 2016 and the wind damaged the drivers door and it needed alignment. The Damage Recovery Unit (DRU) mailed the costs and supporting paperwork to an old mailing address (note: the new mailing address was updated on my driving licences on September 2015), then...

Dollar Rent A Car / Dollar doubles/triples their prices with unethical hidden charges

Happy55 on May 2, 2016
My two day car Rental in FL went from 89.00 to over $250 due to ridiculous fees. They also tried to charge another $49 for gas after we filled the car. Two weeks later, I receive toll charges of $2.40 with Dollar adding on an administrative fee of $60. They tacked on insurance without my...

Dollar Rent A Car / Product & Services

Shivinder on Apr 2, 2016
This is first time I chooses dollar rent a car!! Everything was good till I reached to get my car!! I mean picking up service from airport and online computer ( or human) was great...but when I went to get my mini SUV...there were no cars...that's fine..when I went to window counter to...

Dollar Rent A Car / Reservations made that were not honored and overcharged

FrancisA on Mar 17, 2016
I booked a online reservation for an SUV with Dollar Rent a Car on March 14, 2016 for a business trip in Birmingham, AL. When I arrived at 9.30pm, I was told that they didn't have any available cars and offered me a small Chevy Spark. I told the agent that I had a reservation and how come...

Dollar Rent A Car / Car rental

Zack.F on Feb 10, 2016
On 02/07/16 i did online prepay car rental with special ranging from compact to intermediate for the same rate at Santa Barbara airport. It took 1 hour30 min to complete the rental because your system was down . I went to parking lot to pick up the car I was surprised that they gave me an...

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