CB Vehicle Rental and Leasing Dollar Rent A Car Complaints #242-261

Dollar Rent A Car Reviews and Complaints

Dollar Rent A Car review: dishonest with car rental ( 1 comment)

Paula J Goodwin of Portage, US

Jul 31, 2014 1:09 pm UTC

Resolved

I rented a car at sanford airport for a week through dollar rent a car. When I went through the website I got a conformation that said my rental would cost 196.32 for a week. I thought great this is nice until I got the bill. I declined the insurance 3 times to the sales person. I have insurance. I was charged anyway in the amount of $97.93. I asked about the tolls and was told that the epass was included on all cars (standard) and that you will be charged for the tolls. I was charged 45.99 dollar on tolls that were less than 10 dollars this is excessive and was never explained. By the time they added all the excessive fees my total to rent a car for a week went to 408.31. This whole transaction was a mess. I am at fault for not looking at the bill but I expected them to be honest. This was by far underhanded. I also was harnessed by there security department and told they were filling charges with the police department because I did not return the car. I called there customer service department and was told "well you should of read your contract before you signed. This was a very hard lesson to learn! What I don't understand is why they get away with this. I read thousands of customer complaints on line too bad I didn't look before I rented..

Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

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BigDAndrea

Crofton, US

2 comments

BigDAndrea of Crofton, US

Aug 12, 2014 3:08 pm UTC

Paula,

My name is David Cohen. I am a licensed private investigator in Maryland looking into a Dollar Rent A Car excessive toll fee issue. Please call me at 917/301-0430.

Thank you.

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Dollar Rent A Car Contacts

Dollar Rent A Car phone numbers

+1 (800) 800-5252

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USA & Canada

+1 (800) 800-4000

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Reservations

+1 (800) 800-6000

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International Reservations

+1 (877) 411-4300

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Vehicle Violations and Accidents

+1 (800) 235-9393

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24-Hour Roadside Assistance

+1 (800) 331-3550

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Dollar 4Business Support

+1 (800) 654-4173

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Frequent Flyer Help Desk

+1 (800) 654-0011

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Website Difficulties

+1 (800) 527-7752

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Travel Agent Commission Hotline

+1 (888) 367-4372

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Dollar GDS Helpdesk

+1 (866) 776-6667

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Canada

+44 139 220 3041

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100%
Confidence score

United Kingdom

+1 (358) 000-9102

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More phone numbers

Dollar Rent A Car emails

customerservice@dollar.com

100%
Confidence score: 100%

Support

internethelpdesk@dollar.com

92%
Confidence score: 92%

support

cservice@dollar.com

86%
Confidence score: 86%

support

More emails

Dollar Rent A Car address

PO Box 26120, Oklahoma City, Oklahoma, 73126, United States

Dollar Rent A Car social media
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