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Dollar Rent A Car
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Dollar Rent A Car Complaints 273

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9:45 am EDT
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Dollar Rent A Car charges for &unpaid toll& racket

Beware folks - seems one of the latest scams run by DOLLAR / THRIFTY CAR RENTAL is to hit you with a "unpaid toll" charge long after you have rented a car from them (5 mos. in my case). Oh, it was a small $2.60 "unpaid toll" but with a $15 "administration fee". My wife and I never drove on a toll road, never crossed a toll bridge & never entered anything charging a toll. I was informed that it was to be charged to my credit card, the one the original rental was charged to.

Now just imagine millions of renters being scammed the same way - they wait until the customer is comfortably home again, then they send you the scam charge & they dare you to call and complain. I did and got...yep...the endless run-around of phone #'s to this recording, which sends you to that recording, which sends you to some complaint boiler room that shuttles you off to the original # again. Of course they plan on you just giving up, the result being a million customers charged an "unpaid toll" of a few bucks PLUS the "administrative fee" of $15 racks them up a cool $17 million a year...enough to pay the slimy vice president who came up with the scam his yearly "bonus".

I'm taking it to my credit card company now - I will NEVER pay this slime charge.

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Dollar Rent A Car trying to downgrading me

i have a booking for a Camry Toyota car from Mar 22, 2014 until Mar 27, 2014 to be picked up from sharjah airport. my voucher Booking# 1643576 and my confirmation # 112815. I went to THE COUNTER OF Dollar rent a car at 11:30AM and i wait for 20 minutes than he back to me to say we don't have Camry car or similar but i will upgrade you and i say OK than he gave me papers to sign for cruse Chevrolet car what he said it is upgrade. When i go to receive i found a very small car and i asked the man in the parking what is this size and he said it is corolla car similar. I back to the counter and i told hem this is not upgrade, this is dawn grade. He said well yes, because we don't have Camry similar now. i told hem you are fooling me and cheating me. He said sorry but you can go to Dubai airport
and pick up Camry. I told hem my booking is here not one hour from her. After long conversation he said OK you have to wait one hour and somebody will bring the car. i told hem that me booking to receive the car at 11:30AM not 2PM. I suggest to hem to bring the car to my hotel near the airport but he refused (the man name is: Joel). than i wait until i receive the car at 1:45PM. Therefore, i am looking for compensation against this trouble that waist my time and important meeting in sharjah.

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Steven E H
Orland Park, US
Apr 21, 2014 8:42 pm EDT

I told the rep that I did not want any additional insurance. He said to hit the agree button to "Waive" the insurance. I was charged for a "waiver" for 27>99 per day.

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out of pocket investor
CY
Mar 25, 2014 8:24 am EDT
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Make a complaint to the Company (Complaintsboard.com is the wrong forum) - unless you get no response from the Company of course. It's a little like Travel agents double booking hotels

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9:35 am EDT
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Dollar Rent A Car car rental extras

Dear Sirs,
I had a reservation for a compact at Dollar Rent A Car. The reservation was #[protected]. The reservation was done and paid to RentalCars.
I had many problems when I went to Atlanta Int. Airport to get the car. They didn't have any compacts available at that moment so they forced me to accept a larger car under the arguments that the compact I had a reservation was too small and the bags I had (one bag) would not fit the car and there were many 8-wheeler cars on the roads. No matter what I said, the assistant kept forcing me to accept a larger car. In the end, I just accepted that because of his insistence.
But the problem didn’t stop there. He said I didn’t have full insurance. I told him my insurance was full and he said I would have to pay for total insurance, which was not true, because I had already paid for that.
He also said I would have to pay for the tolls in Florida, since I was going to Florida. He said I would have to pay for fines if I didn’t accept the insurance. And it was a lie! I would never be fined if I just paid for the tolls on toll sites.
The total of the pre-paid rental was about US$ 280. The total of extras I had to pay was US$ 453.40.
I left Atlanta and drove to Orlando. The same day I contacted RentalCars about all the extras (RoadSafe, PPP, APCONRGFee, and the tolls). I was informed I had to wait until returning the car in order to have my complaint processed.
I returned the car, contacted RentalCars and they just told me they could not do anything for me.
Dollar Rent A Car was also contacted. It’s been weeks since the due time for them to reply has passed. I even contacted them a second time and they haven’t made any contact.
All I want is for them to cancel all the extras and refund me.
Best wishes,

Marcos Evandro Cintra
[protected]@gmail.com

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Just Bemi design
Upland, US
Aug 22, 2014 1:51 am EDT

This happen to me as well, I've booked a compact through Orbitz and when I arrived to Atlanta airport at night and ready to pick up the car, it was almost 10:30 p.m, the sales person first try to convince me to purchase their insurance, i told him i have full coverage already than he ask me to get the "basic" which wont cost me a lot, and when I about to sign the card, it shows $480, i asked him what is that, he said thats tax and fee and the basic plan, than i told him i don't need their basic plan and i believe all tax and fee already prepay, i refuse to sign the agreement and than he told him there is no compact car for me, I need to upgrade to whatever they have at that moment, and they only have SUV left and it will cost me few hundreds bucks there..how can they run business like this?i am so disappointed and i will never rent a car from them anymore.

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Gloria Veniard
Bethesda, US
Jul 04, 2014 10:12 am EDT

I had exactly the same experience happened to me in Dollar Rental Car Atlanta Airport Georgia. I had reserved an economy car through Hotwire, paid for 4 days and when I presented myself at the desk they told me that they only had Smart Cars for the category I had purchased. I refused to accept the Smart Car, so they said I had to pay for an upgrade, that will cost me $20 dollars a day. So I said no way, I want to see your cars in the garage. They tried to dissuade me saying that it will take me too long... just an excuse so I would not go. I went there and the man in charge show me where all the economy cars they had and sure enough there were many normal 4 doors cars in fact almost all the cars were of a normal size. So I chose a Nissan 4 doors, perfectly normal car. Then they intimidated me with the insurance. If there was a problem they will not speak to my insurance, they will charge my credit card directly. So tired of finding lack of cooperation, I accepted a $25 dollar a day for the insurance, stupid of me because I have Geico insurance and I do not need to take another one. I do not recommend Dollar to anyone, they abuse the costumers.

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10:53 am EST
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Dollar Rent A Car over charge

I used Dollar for a rental vehicle and used the toll road, my expectation was I would need to pay the toll back, not the issue. The issue is that $15.00 fee assessed everytime I used a toll. So this means for $13.92 for tolls, I need to pay Dollar Rental an additional $105.00 for an "administrative fee" This was more than the car rental. They have found a scam/theft to pass on to us. Be careful.

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I have never seen people like this!!! I am 19 yrs old and trying to rent a car, so I find this place They said I have to pay extra $25 dollar per day since I'm not 25yrs old I told them it's OK with me They ask me for my card. insurance. and driver licence I gave them all the stuff they ask and two debit card And he ask me do you have your student ID or...

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Dollar Rent A Car corporate abusive addtional charges $950.00

RE: Rental agreement # ZK074668-6
Additional charges $950.00 !

Dear Dawn,
As per our conversation yesterday I am writing this explanation of the events that have led me to contacting you.
On or about the last week of May I rented a vehicle at the Dollar facility near the New Orleans Int. airport. On May 19th, I stepped out of my house around lunch to find out that the car was missing. Then I noticed the keys missing from the key hooks in the house. We had a guest staying in our house for a few days and so I tried calling him to no avail. Later that afternoon he showed up at the house in a taxi and when I confronted him about taking the car and asked where it was, he became belligerent. So approximately at 5pm I called the police. He was noticeably drunk and incoherent. He admitted to taking the car and could not remember where he left it, but he did say he went to Harrah’s casino downtown. Officer Noris of the Jefferson PD made the arrest (complaint E-19871-11). After they both left, I called Dollar and reported the incident. I also drove to the New Orleans city impound to look for the car, but it had not been towed. Next day I called Dollar again and was told that the car was not reported stolen. I then called JPD and spoke to officer Noris who told me that I had to report the car stolen at the New Orleans PD because that is where we thought it was left. I thought this to be odd, but did I drove downtown to the NOPD office and spoke to the officer on duty. He told me officer Noris was wrong. The car was taken from my house and the person responsible was arrested both in Jefferson PD jurisdiction. I called JPD and talked to sergeant West and explain was I was told. He agreed that it was JPD jurisdiction, but said that car would not be placed on stolen list for the charge was “unauthorized use of a vehicle”. I tried to explain that the car is missing and was taken so it was STOLEN. I called Dollar and was given the number to a Dollar Detective “Alexander”. He told me that JPD was wrong and that he would try to call an officer to correct this. I then called the ranking officer at the 4th District Officer Kaho, who proceeded to correct the problem and file a complaint against officer Noris on the 21st.
Starting on the 20th everyday three times a day I called all 25 city of NO towing companies along with the city impound lot and in the evenings I drove all around the public lots and streets near the casino to see if I could find the car. I had also called the Harrah’s casino valet department and asked them if they had the car. On the day I found the car I decided to try to call the Harrah’s casino valet again and this time a very nice lady took the time to actually look for the car while I waited on the phone. About 30 min later, she came back on line and told me that the car had been there the entire time. I immediately called Sherrie at Dollar and told her that the car was at Harrah’s. I told her I would pick up the car. She told me that I could not pick it up because it had been reported stolen and if I got stopped by the police I would go to jail even if the contract was in my name for Dollar owned the car. She said not to worry, Dollar would call the police so they could meet at Harrah’s, verify ownership and then Dollar could take the car back to the lot. I was never told that I would be charged for towing, impound fees etc. had I been told this, I would have called the police chief myself, and asked to meet them at the car so I could take it back. I’m sure that after they had messed up the entire case and put me through the trouble they did, they would have complied to help me out. At any rate I would taken the car back myself no matter what. I would have also had a chance to see if the car had any damage or if the GPS had been stolen prior to the car being released from Harrah’s and under their valet responsibility. I never afforded a chance to very that the GPS was missing and to hold Harrah’s accountable for this.
After a few days I spoke to Sherrie Lowery at Dollar again and we went over the bill. After all I have been through, she gave me a break as outline in the final settlement bill enclosed. I gave her a credit card and she charged a total of $350.00 leaving $0 balance.
Much to my surprise a couple of weeks later I get a call from JNR collections demanding a payment of $937.32 with no backup documentation. I called and spoke to Sherrie at Dollar and she did not know anything about this. I forwarded the copy of the paid in full receipt from Dollar to JNR and they told me that it did not matter and that corporate adjusted the bill. I then asked them to at least have the courtesy of forwarding an itemized copy of the presumed charges. It took JNR a few months to do this, meanwhile the harassing letters and threatening phone calls continued. Finally on Aug 26 I received a copy of the new charges. Needless to say, I was appalled. The charges were exactly those that Sherrie and I had discussed and that she had adjusted in the final invoice. One of the charges was a rental fee for a GPS along with a replacement fee for the same. This is not only ludicrous, but also reprehensible. I also find the cost of the NUVI replacement at $450 very questionable for I own two NUVI GPS and that unit does not even cost that at retail prices which I am sure Dollar does not pay to Garmin. This is morally and ethically wrong. Since I am not an attorney I cannot question the legality, but I suspect that this practice of gouging may also be illegal.
Since the beginning of October, I have been trying to reach Sherrie and others at Dollar to try and resolve this issue. Meanwhile according to JNR I have been placed on a national “do not rent” list by Dollar and they have been reporting this collection to all the credit agencies affecting my rating. I even spoke to Dollar’s corporate attorney, Mr. William Walker, who told me that this was in the hands of corporate offices and there was nothing he could do. He then told me he would have corporate call me and gave me their number. Another month went by, and I never heard from corporate. I finally tried to call and was able to speak to Dawn. She asked me to write this letter and forward to her.

In closing, I hope and trust that Dollar will reconsider its position, honor the settlement agreement I hold with $0 balance, remove me from any “do not rent” list, and clear my credit with all reporting agencies in order to restore the damaged caused by this incident. Dollar should also consider the ordeal I have endured and the efforts I have made to rectify this situation.
Please advice at your earliest.

Respectfully,

Carl

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The other chosen one
New Orleans, US
Jan 26, 2012 11:45 pm EST

Dear Carl;
I will admit one thing... . You have the tenacity of an eagle with vision and determination to get a mission accomplished ! Your experience is one I hope to never encounter. HOWEVER..., you brought the unpleasant matter upon yourself by allowing such a house guest to have access to your house and car keys. What were you thinking when he was left alone in your home with his known (?) behavioral predisposition ?
Anyway, I ( and for sure) YOU are glad to have that experience over and done.
Dollar Rent-a-Car should have informed you about the impending tow charges. I believe that the JPSD would have given you a pass to return. R.

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Dollar Rent A Car overcharged

I made reservations months in advance of my September 3rd rental date. I checked the rates of several agencies before selecting Dollar at $398.51 for the duration of my rental. When I approached the Dollar counter with reservation number in hand, the clerk was surprised that I had reserved a mini-van and was not sure they had one (I thought that's what a reservation was for). Anyway, she called and asked if one was available and then asked them to get it cleaned up for a customer. We had to wait 30 minutes. I gave her my credit card which I had made my reservation with and she informed me that it would expire sometime during the week of the rental. I showed her the card which clearly stated it would not expire until 04/14, not 09/11. She would not accept that, so I had to give her my bank card instead. I accepted the fuel purchase and the cost was $490.11. She told me that was a deposit, not the charge. When we returned the car, on time, we greeted by a very friendly agent who received the rental back and gave us our recite. When we got checked and were seated at our gate in the airport, I looked at the recite and saw we were charged the whole $490.11. I emailed customer service and was told in a reply message by Renee Turner, I had been charged $72.00 for 20 gallons of gas. That was about $.010 cents more than any station we subsequently bought fuel from. The rest of the overcharge was for a late fee. As stated previously, the car was returned on time, it was not late. She did offer to send me 4 $10 vouchers for future rentals, but I declined. Having read several of the other complaints, overcharging appears to be standard practice with Dollar.

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Dollar Rent A Car breach of contract

Dollar sold me a car rental voucher with reservation confirmation #CA284664680 and payment confirmation at GBP 197.59.
As Dollar agreed to a service with me to provide the car rental voucher, Dollar entered a legally binding contract with me.
Dollar revoked my reservation just few hours prior to pick-up time when I was flying to Vancouver. Check-in agent and his manager refused to accept my voucher, I had no choice but to rent a substitute car with walk in rate.
I wrote several emails to Dollar’s service department but they are not willing to take responsibilities nor taking care of me.

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Dollar Rent A Car intimidated to purchase insurance

Intimidated and Upsold at Dollar Car Rental at McCarran
Last week I set up a car rental for my wife who was in Las Vegas.
Prior to her arrival there, I phoned to confirm the rental and to ensure that we were only getting the supplemental liability insurance, and that we were waiving the loss damage insurance. (this is covered by our credit card).
When she arrived at the Dollar counter to sign for the car, the Dollar clerk, who she describes as large and irritable, told her that she HAD to take the collision insurance. She explained that her husband said to waive this insurance, that it was covered by our credit card. He wouldn't take no for an answer, rather he said that our card would not cover all the damages should we get into an accident. There were a lot of people behind her, all the other clerks were busy, it was 10pm at night, ... so she signed for the collision insurance. An additional $90!

I've since contacted Dollar asking that they reimburse us this $90 for insurance we didn't need. They have refused.

We have rented vehicles for many of our trips. I have had conversations with the credit card companies, who have ensured me that we do not need collision insurance, only third party.

My wife was extremely upset by all of this. She felt that the clerk bullied her into signing something she knew she didn't need. She called me in tears afterwards. She said the guy was on the verge of yelling at her.

I said, 'no worries hon". I'll call them when you arrive back home, explain the details, and they will gladly refund the $90. No such luck. They are just as rude on the phone. "We see here that your wife signed the papers...which means she accepted the contract!" end of story.

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5:30 pm EDT
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Dollar Rent A Car was charged $431.84 for car ins. I did not require

I made a rental reservation with Dollar for a compact car May 05 to May 21 2011
The cost estimated was $349.34. When I went to pickup the vehicle the Dollar
Agent(scotty) advised me that I required additional insurance, Supplementing my
policy from Wawanesa insurance.I told him I had full coverage under my insurance;he said I did not, without looking at my insurance coverage.He said that
this new "optional insurance was new in Florida this year", loss damage waiver
$26.99 a day (total $431.84.It wasn;t til I arrived home from vacation and called
my Ins. co.They advised that I was pressured into buying Ins.I did not need
was charging me $431.84 more

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Joseph lafleur
US
May 02, 2019 12:51 am EDT
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They did it to, e and by the time i found my bank said it was to late i dont even own a vehicle

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kelind
DeBary, US
Jun 19, 2011 2:49 am EDT
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Hopefully you disputed the charge with your credit card company

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5:25 pm EDT
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Dollar Rent A Car abusive fee

I rented car in Orlando during my vacations in Florida back in march. Today Dollar sent me a bill charging $25 service fee per toll, at total cost of $75 for 3 tolls I went thru. The tolls itself cost $.25 each (that's right, 25 cents). These tolls are those you cannot pay anywhere, they charge eletronically and send the bill to the car owner. $75 for administrative fees for $.75 of toll is just too much. It is abusive fee.

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Capvermell
Dorking, GB
Aug 02, 2011 8:12 pm EDT

Dollar are complete ripoff artist to charge more than the cost of the toll. Although they offer to provide you with a Sunpass when you rent they want 35 US Dollars for it with no toll credit.

Why don't they pay for a year round SunPass on the car and spread the charge across all renters and then just you bill for the tolls you use during your rental. Answer because that would not give them the opportunity to scam you!

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nschommer
Mckinney, US
Jun 13, 2011 11:29 pm EDT
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same rip-off just happened to me. Dollar auto-billed my visa for 5 tolls in houston amounting to $7, PLUS $25/toll x 5 for service fees: Total $132. I called Dollar and they agreed to eliminate the service fees and bill me $12/day for toll booth access. the charges hit my visa 6 weeks after my trip - so i'm lucky that i noticed them. These service fees are abusive. Dollar should know better than to pull this stunt.

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Dollar Rent A Car fees, extra and double charges

I reserved online for car rental to Phoenix Arizona where my wife will be graduated & so we found a reasonable rate online for $20/day, Dollar Car Rental. I was pretty tired so I did not read over the agreement and signed without questioned. When we got to the hotel and looked at Dollar Rental charges, my wife & I were shocked to find out some shocking charges, fees and charges on our rental agreement. For 4 days of car rent with insurance, we paid like $150 per day rent, just ridiculous and fraudulent, taxes and fees that are very confusing on the rental agreement using abbreviations for fees. We will definitely file another complaint with chamber of Commerce in Illinois when we return but also at Phoenix AZ Chambers. This has given us a great lesson to check company rating when booking especially car rental co's. This company as far as we are concern are running their business to fool people, collect mney and cheat.

Jesus Delos Reyes, Plainfield, IL

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JKDE
US
May 07, 2011 4:23 pm EDT
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You did not read over the agreement and signed without questioned. How is that a Dollar Rental Car Company fault?

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Dollar Rent A Car scams customers

Rented from Dollar in Orlando Airport. I declined the insurance coverage and the man at the counter rushed me through advancing the POS screens. then called the next customer before I reviewed anything. A week after I returned the car, I was billed $179.18 for extra insurance. Called Dollar got no satisfaction. They did the same thing to my daughter. They are thieves, don't rent from them. They already have a complaint being investigated by the Florida Attorney General, and I just filed another complaint. Rent elsewhere so you don't become a victim of their scam. just search the internet for Dollar rent a car complaints, and you'll see thius a common practice for them.

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Dont Rent From Dollar
Houston, US
Jul 21, 2011 3:46 am EDT

I rented from Dollar and had the worst experience. When renting the car I repeatedly informed the agent that I did not want the insurance which totaled 45.00 per day. The agent kept me an extra 30 minutes trying to upsell their different insurance policies. When he could finally tell that I was frustrated he offered to upgrade me to a larger vehicle and promised to get me out out quickly. When I went thru the prompts on the signature pad and came to the question regarding insurance he instructed me to accept the insurance waiver. I figured it meant that I did not want the insurance, but when I got the bill I was so wrong. It actually meant I was accepting the insurance. Of course there were no managers available to dispute, and they assured me someone would call me the next day. So, I waited for a call from the manager, which I never received, I drove to the Houston Hobby airport location and spoke to them directly. They then had three managers on duty who each said, "sorry you signed on the dotted line." I asked for them to review the security tapes, where they could clearly see I was very adamant about not wanting the insurance. They said the tape is only a visual and there is no sound. I then asked for them to take me through the key pad prompt again. They refused, stating they were unable to do so. Since they saw I was very upset, the first manager that assisted me agreed to refund half of the 147.00 overcharge . I told him if he would refund half, why would'nt he refund the entire amount. The second manager that assisted me attempted to give me the General managers contact information so that I could call later because he was busy with a conference call. I told her, thanks, but I would wait. Finally the General manager came to the counter and told me, "I am aware of your situation, and if it was up to me I would not refund anything." They portrayed the good cop bad cop routine and sent me on my way. With that being said, do not rent from this company ever. They have bad customer service and do not care about the consumer.

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Dollar Rent A Car worst rental company

The Boston Airport Dollar Rent A Car has the worst customer service. When we first arrived to Dollar Rent A Car, we were waiting in a line of about 3 people. It took us over an hour to get our car, the employees were so slow and did not care about getting their customers the cars quickly. The drop off and pick up are not differentiated and you must wait in the same line. There was a customer who was trying to drop off his car and was greeted by a rude agent. When the agent saw the customer she grumbled loud enough for everyone to hear "you brought me from the back to help 1 person?" When we dropped off the car, we arrived almost 2 hours early for our flight, which we almost missed because the agents were so slow in helping customers. We rushed to the airport- with our newborn, rushed through security, were almost the last people on the plane. We will never use Dollar Rent A Car again.

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zahra Larsen
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Apr 28, 2011 3:51 am EDT
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This is about Dollar rent-a-car in Orlando airport. I had been on the way to Florida with two small kids and our journey had taken 24 hours. We were exhausted. I come with my printed reservation from Cartawler, which has Dollar as an agent. The deal with them had to be voided since I had a local licens. But I was not to worry; the man could offer me the same deal, which was 710.00 US dollars plus ca200 US dollars for a GPS.
He asked me to click three times on the machine and when I saw the amounts pilling up, I asked if there was a mistake. He said no, I just upgraded you for no charge, don’t fill up your tank when you come and the amount that you see, which was by that time 2522.31 US $, was merely a deposit and you get it back when you return the car!
I saw April 5th that they had charged $2522.31 on my MC.
I really feel stupid to have fallen for this. We were too tired and I was very happy to have arrived in the US after being away for many years. I really want to put these people in their places. So far they have ignored my mail to their customer service. Can you help me please?
Best wishes
Zahra Larsen

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I was horrified to find I received a bill for $76 yesterday for $1 of tolls assessed to my car during the one day I was driving a Dollar rental car during my recent trip to Florida. I made every attempt to pay tolls in cash during my recent trip. However, due to Florida's all electronic system, where in areas there is only an electronic charge, and those...

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Do yourself a favor and do not ever rent from dollar..They will most certainly overcharge you and will not bat an eye while doing so. The story... I purchased a car rental through car rental 8 who reserved a car from dollar rent a car. I specified pick up in jacksonville and drop off in orlando. I paid $306. I picked the car up in jacksonville using the...

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Dollar Rent A Car damage claim

I advise you not to rent from the Dollar Rent A Car "London Heathrow Airport" agency. The agency is not at the airport, but, rather, in the lobby of a Sheraton Hotel away from the airport. Moreover, it is not a Dollar agency but, rather, it is a Thrifty Rent A Car agency which, as it turns out, is actually run by a company called "Scot Group Ltd".

After returning the car, this agency charged my credit card about US $500 to replace a tire they claim was damaged while I had the car. As explained below, this claim was incorrect and the evidence provided to support it was obviously false.

When I picked-up the car, the agency gave me a "Pre/Post Rental Damage Report" which had at least 16 areas of damage identified. I examined the car and attempted to identify each claimed area of damage, but, in almost every instance, the claimed damage recorded on the Report was inconsequential or non-existent. I rubbed at least one of the claimed scratches and found that it could simply be rubbed away. I did not understand why so many insignificant or illusory items of damage had been noted, but I did not see any point in disputing the presence of damage the rental company had identified.

When I returned the car, a male agency employee claimed that he had found new damage to the front left tire. The Pre-Rental Report noted damage to the front left wheel or tire, but the employee insisted that he remembered inspecting the car (at least 10 days before) and seeing damage only to the wheel. Just by looking, it was obvious the damage to the tire occured at the same time as the damage to the wheel.

The Assistant Manager of the agency e-mailed purported "before" and "after" digital photos in order to "prove" that the damage to the tire was new. However, examining the photos showed that the "before" photo was of a different wheel and tire.

Thrifty said they would charge my credit card UK pounds 298.98, which they said was the cost of a new tire, an "administrative fee of [pounds] 37.50", and a charge for refurbishing the alloy wheel (65.00 pounds) (which even Thrifty said had been damaged previously). In the end, Thrifty charged UK pounds 343.04 (about $500) over the rental for replacing one tire. (On the Internet (e.g., www.etyres.co.uk), tire prices in the UK for the type of car I had, a Ford Focus, run from 75 to 105 UK pounds.)

When I picked-up the car, I noticed 2 sets of customers engaged in heated arguments with a man behind the Thrifty counter. I could hear that the customers were challenging damage claims by the Thrifty representatives. The customers were complaining that the claimed new damage was not their fault, that they wanted documents (which the Thrifty representative was refusing to provide), that they wanted to speak with the supervisor or manager, who was not then available, and that they could not wait for the supervisor, because they had planes to catch.

When I returned the car I had the same experience. Again, the manager was "not available" and nothing could be accomplished at the agency. The Thrifty employees were surly, and their treatment of customers was uninterested and mean. It was obvious this agency was very familiar with, yet utterly indifferent to, angry customers.

Duncan Palmatier
Moscow, Idaho
USA

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Dollar Rent A Car poor everything

My brother, who is in the military was coming home for 2 weeks and due to the time his flight was coming in, noone was available to pick him up when his flight arrived. He was flying in to Albany International in Albany, NY and had made arrangements to rent a car with Dollar Rent a Car.

I spoke with the company on the morning that he was supposed to arrive, because the rental company was not in the actual airport, and I wanted to find out if they had a shuttle service to pick my brother up from the airport so that he could get his rental car. I was told yes, that he would just have to call when he arrived. His flight was delayed 2 1/2 hours, and when he arrived he called me in a panic telling me that he had called Dollar and was told that since his flight was delayed, they dropped his reservation and gave away his rental car and then the agent just hung up on him.

I then called the Dollar rental company to see what could be done to get my brother a car to get home, with him being 1 1/2 hours away from home and had been traveling all day. I was told by the agent on the phone that they only hold the reservations for 2 hours and after that time they gave the car away. He said that my brother should have notified them that his flight was delayed, to which my response was, "how was he supposed to know that you would not hold his car, and how is he expected to call when he is in flight or running through the airport trying to catch his connection?". He responded by telling me that the FAA doesn't allow planes to just fly around in the air for 2 1/2 hours, they would get fined for that, so he had plenty of time to call them and let them know. I asked again if there was anything he could do and he told me that he had no other cars available to rent out, they were out of vehicles. I then asked him if that was how this company does business? You just give away reserved cars and offer no help to people when they are stranded? He told me that that is how every car rental company in the US does business, they won't hold reservations for over 2 hours. I then asked to speak to a manager to try to get somewhere. He told me that he was the manager, so I then asked him for his name. He told me his name, Scott Havens, and then replied "do you want me to spell it out for you or can you manage it on your own?" I told him, no problem I've got it. He then said "good, call corporate with it! F**c You, and hung up on me.

So I decided to take his advise and after a little good old internet research and a couple of calls, finding out that Thrifty and Dollar are actually managed by the same company, I got in touch with the corporate office in Oklahoma. Just in case anyone needs it, it's [protected], then pick any number and someone will get you to the right person. The person I actually talked to was the Customer Service Liason to the CEO of the company who advised me to have my brother rent a car from another company and to fax her a copy of the bill personally and she would make sure a check was sent for the difference he would have to pay. She said that that was what the agent SHOULD have told my brother to begin with. We'll see how far this gets as it just happened yesterday 8/9/10.

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CE Austin
San Jose, US
Jul 28, 2013 11:51 am EDT
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I actually have already filed a complaint on YELP, but strangely enough, it has disappeared!

I just came off the WORST nightmare a traveler could face, and the cause was my experience with Dollar, at Albany. I rented my car in Newark, as my father was critically ill and I had to get to New York. I was told Dollar agencies were "all over" NY. I kept the car for a couple extra days, checking in to be sure it was okay. When I looked into dropping the car as close as possible, in Albany, the manager said it would be a $99 fee. I agreed, and booked my flight. I called back to ask the time the car needed to be back, and was told (this time) that the fee would be $250! I told the guy I never would have booked a flight out of Albany if I had known that, and he hung up on me. (He also refused, several times, to give me his name.) I drove to Albany on the day of my flight and this guy actually REFUSED to take the car from me! He said he needed to hear from "Corporate" for permission, even though I had already gotten it, but he wouldn't make the call. He refused to give me a lift to the airport and/or a number for a taxi, and told me to leave or he'd call police. I had to enlist the aid of the AWESOME Albany Sheriff's Department, who helped me discover that Hertz would actually take the car from me! And I wasn't even their customer! These folks at Dollar---at least in Albany---are absolutely despicable. They left me holding a car and no way out. They don't care about customers and they have no compassion for folks at all. Stay as far away from this company as is humanly possible! If you're smart, you'll use Hertz, who helped me for no gain at all except (future!) customer satisfaction. THEY are your car company!

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3:22 pm EDT
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Dollar Rent A Car ldw daily hidden fee scam

July 7, 2010.

5 day rental.
my quote was $216.00 and Dollar charged me $302.00 because of this LWD $14.99 daily fee to waive responsibility. What a scam! Alfonzo did not explain that if we would be charged a daily fee to WAIVE anything. We did decline the insurance but it was not explained that we would pay to be relived of any vehicle responsibility...isn't that what insurance is after all?
I truly feel the word waiver is misused and misleading in this context. Furthermore it was absolutely not explained by Alfonzo.

Alfonzo was to preoccupied telling us he could get us in a larger car for a little extra money. He asked us multiple times and kept asking again instead of taking the time to explain the details regarding this LDW fee.

Alfonzo also did not tell us we needed to return the car with our gas pump receipt or we would be charged a fee. I am sure this is simply another way Dollar is getting extra money from consumers who do not buy the gas from them.

My experience with Dollar is that they do not care about customer service! They are right and the customer is wrong, period. No refunds, no compromise.

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8:15 am EDT
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Dollar Rent A Car ldw scam

I was quoted about $400 for a two week rental. After verbally denying insurance 3 or 4 times, I was asked to initial. Lo and behold, they signed me up for insurance. On the contract it was listed as LDW, or loss-damage-waiver; hidden in plain site.

In the end I was charged $340+ for this LDW, which I had declined outright. When trying to work with Dollar for a credit, they refused to budge and refund my money because I initialed the "LDW" option.

Check out my full review here: http://www.alexbr.com/wblog/?p=77

Stay away. Dollar is a bunch of scammers and thieves, no better than your average sidewalk conman. I would even say they are worse because they hide under the guise of a "legitimate" business.

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Beverly Youngberg
US
Aug 15, 2017 6:00 pm EDT

I am having the same exact problem right now. I was charged an additional $200+ for this "insurance" which I told the woman a few times I did NOT want. She then said "oh you're getting a free upgrade! This is included! But I need for you to sign that you're picking up the car". Guess what. There's a charge for the stupid insurance. I am fighting this as far as I can. I've been renting cars for a good while and I have never asked for the protection because I pay a premium on my auto insurance for renters. I am BEYOND disgusted with Dollar.

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Erik Meyer
Westerville, US
Mar 23, 2012 4:24 pm EDT

A word of caution to everyone, who intends to rent Dollar/Thrifty cars in Germany. Dollar/Thrifty uses a licensee in Germany with very dubious, misleading, deceptive and fraudulent business practices. When you order the car on the Dollar or Thrifty website, you will receive the usual confirmation, which breaks down the rental cost in its subcomponents such as airport fees, VAT, road tax etc. Nothing was mentioned of a mandatory insurance premium of €20 ($28) per day. For every car I ever rented anywhere in the world, the credit card always covered the insurance premium. The AMEX Gold card specifically mentioned this coverage. It was the counter agent at the airport, who insisted on another €400.- ($560.-) insurance premium. It is highly immoral to spring this surprise on customers who just arrived on a sleepless trans-Atlantic overnight flight. This made the car the most expensive car I ever rented.
In addition, the car had no air conditioning and when I started phoning the agency on the 0700 number supplied on the rental agreement, I was constantly put on hold and transferred to other agents and found out later, why. The 0700 is not toll free number, but costs appr €1.- ($1.35) per minute, an attractive side income for the agency. Should you be in the unfortunate position to have to call the agency for help, use their German direct dial number [protected]. It will still be a long-distance call, but infinitely cheaper than the 0700 number. I spent an additional $50 in calling the agency for help, which I never got. I drove around in an oven for 3 weeks with temperatures of over 30C (85F). It later turned out that the connecting hoses for the A/C on this brand-new car were missing.

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About Dollar Rent A Car

Screenshot Dollar Rent A Car
Dollar Rent-A-Car is a well-known car rental company that has been providing reliable and affordable car rental services for over 50 years. The company has a strong presence in the United States and operates in over 70 countries worldwide. With a fleet of over 150,000 vehicles, Dollar Rent-A-Car offers a wide range of cars to suit every need and budget.

One of the key features of Dollar Rent-A-Car is its commitment to customer satisfaction. The company strives to provide a hassle-free rental experience by offering convenient pick-up and drop-off locations, easy online reservations, and 24/7 customer support. Dollar Rent-A-Car also offers a range of additional services, such as GPS navigation, child safety seats, and roadside assistance, to ensure that customers have everything they need for a comfortable and stress-free journey.

Another advantage of renting a car from Dollar Rent-A-Car is its competitive pricing. The company offers a range of affordable rental options, including daily, weekly, and monthly rates, as well as special discounts for AAA members, military personnel, and government employees. Dollar Rent-A-Car also has a loyalty program, which allows customers to earn points for every rental and redeem them for free rentals, upgrades, and other rewards.

Overall, Dollar Rent-A-Car is a reliable and customer-focused car rental company that offers a wide range of vehicles and services at competitive prices. Whether you need a car for a business trip, a family vacation, or a weekend getaway, Dollar Rent-A-Car has everything you need to make your journey comfortable, convenient, and affordable.
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Overview of Dollar Rent A Car complaint handling

Dollar Rent A Car reviews first appeared on Complaints Board on Oct 30, 2006. The latest review No customer support. was posted on Aug 12, 2024. The latest complaint over charging was resolved on Dec 30, 2014. Dollar Rent A Car has an average consumer rating of 1 stars from 285 reviews. Dollar Rent A Car has resolved 29 complaints.
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    PO Box 26120, Oklahoma City, Oklahoma, 73126, United States
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    Sep 03, 2024
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Dollar Rent A Car is ranked 20 among 118 companies in the Vehicle Rental and Leasing category

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