Dollar Rent A Car review: Car rental

Agreement 595599970 Rented Vehicle June 14th

I HAVE A CASE #34021738. For vehicle not returned properly by Hertz before I Got the vehilce

I picked up the vehicle from the Airport and shortly after I parked at a hotel. I got back into the vehicle and it would not start. I spent many hours trying to get car started asking people for a Jump. Then I called Hertrz telling them the car broke down. They did some investigation and pinged the vehicle. They said the car was not returned properly and the only gave me 1 PERCENT GAS.

They said they need to send a company to me to bring me gas but COULD NOT PAY FOR IT. I would have to get reinbursed later after the car was turned back in. The guy brings me some gas so I then can go and buy more gas at the nearest gas station. So I payed for delivery then I had to pay to fill it up. At this point I spent about 5 hours on this while im on vacation for my daughters wedding... my Wife had to take an UBER

Ok now I ready to turn the car back In. I wanted to get reimbursed. So when I pulled the car in I told the attendant what happend. He said do you want to close the ticket and then handle the case. I said no I would like handled my refund first. He called another person over to the vehicle to help me. (there where multiple people around this car and nobody saw damage). The next person sent me to little office where you pick up keys. Then they sent me up stairs to where you check out vehicles only for ALL this wasted time about and 1 Hour for them to give me a pamphlet with customer service number on it.

I spend days calling them but they kept saying the vehicle was not closed out and could not find where they SENT ME GAS. I would have to call back. Then they I needed to provide receipts for the UBER and Gas Station and THEM sending me gas. I said you are the ones to Send the Gas To Me and know how much it cost. They said they cant find it. So I had to go to my credit card and send statement.

THIS is alot of work on my side for HERT/Dollar Fault. I spent hours here are well. They finally gave me back money I spent BUT GAVE ME ZERO COMPENSATION FOR probably a Days worth of DOWN time handling all this. WHEN its Hertz fault.

After all this I was to tired to deal with it anymore. A week passes and then I get a claim Hertz Claim 67000556 For 473. 00 saying there was damage under passenger side of the vehicle.

My wife is extremly upset. Now I have to deal with this and spend more hours. I called in to get the case number above to send to dollar about the car not being done correctly before I got it. And I spent 45 mins to call. The agent she was doing something in the back ground and didnt realize I was on the phone. It took her another 7 min to pick up phone. All I wanted was the case number and it took her 30 minutes to do research to find it because she said the case was to Old. It had only been 1 month.

I never damaged this vehicle the pictures the showed could not be done by me on regular high ways it looks like car went over something metal.

This is ridiculous... where is the customer service... this damage is 473.00 when the entire rental should have be waved for everything my family had to go thru. Ask yourself if this happened to you how would you like it to be handled.. That damage could have happened before or after the vehicle was turned in because Hertz did not do the right procedure closing out the vehicle on either end...

As there was no gas in the car when I recieved it

And they could not process my refund because the car was not closed out

I responded to Hertz with the case number telling them everything that happened. Not once in days of talking to them they did not says anything about the time invest dealing with this. My explanation to the claim was denied in short sentences never talking about the car not being closed out properly before I recieved it