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Dollar General

www.dollargeneral.com

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1.2

Overall reputation rating based on reviews and complaints

Dollar General earns a 1.2-star rating from 12 reviews and 3863 complaints, indicating that most bargain shoppers are dissatisfied with their purchases.

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Dollar General Complaints Page 76 of 194

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K
11:17 pm UTC
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I came to this store to get the product that I needed. There was someone waiting for the cashier and the cashiers were all in the break area by the restrooms on their phones laughing and talking. I went to the doorway and informed them we were ready, meaning we were ready to checkout, and the cashier that checked us out busted out in laughter after I walked...

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R
8:21 pm UTC
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Dollar General condition of store

Recently the store has undergone new staging which was great but manager is not running effectively. Store has product in every isle you have to get around. Only one isle you could easily get thru today. Also there is always long line to check out. It looks so unorganized and dirty. Someone needs to give it some attention. This was nice store in years past but sure isn't now

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J
6:56 pm UTC
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02-02-2019 I was standing in line at the che checkout and a large neighborhood dog licked my hand. When I told the dog to quit the clerk told me oh that's just General. I told her i did not like animals licking my hand. They make a practice of feeding this dog on a regular bassis. This is the second time this dog has come in the store and licked my hand a...

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T
1:16 pm UTC

Dollar General cashier josh

I stood in line 10 min which was linefor 2 registers. The second register guy josh was replacing a receipt tape for first register and I inquired if other register would be up soon. He said it would be a minute so I waited where I was. In meantime a man came up when he said he was open. I was heading there and the other customer just gutted ahead. Josh did nothing even when I told both I had been in line and customer said he did not care. Josh totally ignored me and took care of the man who jumped in line who proceeded to tell netogo back north and was rude. I think Josh should have let guy know I was next as he clearly knew. This store is very unorganized all the time and the clerks are always just standing around and doing as little as possible.

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M
10:20 am UTC
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I downloaded coupons before i got to store it took off some but didn't take off the $5 when you spend $25 or more. I spent 79.54 so it should have came off. I showed the store manager that the coupon was downloaded and he told me " well better luck next time" and walked away which was very rude and unprofessional and the problem didn't get resolved.

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A
8:35 pm UTC
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Sandi, who works at DG in plainview Tx on 5th st is not a good candidate in my eyes. I went in on January 29, 2019 and she was on FaceTime, i came back in a few hours later and she was still on FaceTime.. I've seen her sitting on her phone multiple times when i go in and it's such a shame that DG is okay with this. I've heard from one of the employees that...

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C
10:27 am UTC

Dollar General your company

The way u treat ur employees is horrendous. I live in a small town in the midwest.its like 40 below and automatic doors u have wouldnt close on the store. Your solution for your freezing employees...nothin in fact u actually had someone tell them to push doors open and closed for each customer. Im glad i dont wrk for your company. You treat ur employees like literal [censored]. I will not be shopping at any of ur stores.

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Chris1977
Marietta, US
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Feb 01, 2019 3:00 pm UTC

The only thing DG actually cares about is $$$$$$. If they had any sense, they would've shut down for the safety of everybody. Also, no customer in their right mind should've went out in -40 degree temperatures.

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C
2:25 pm UTC
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Dollar General employee behavior

I stopped by the Wilmore Dollar Store location to pick up a few groceries and an employee (dark hair, neck tattoo, 20 or so year old male) followed me around the store repeatedly harassing and calling me things such as sexy, gorgeous, etc., even though I continued to move through the store and refused to make eye contact with the employee. This was extremely offensive and and this employee should be dealt with. I have warned other women to not shop at this location.

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H
8:12 pm UTC

Dollar General edy's ice cream special sign

I walked into the Dollar General at 7:10 p.m. on 1.26.19 and the sign on the freezer said 2 for $7 for Edy's ice cream. When I went to pay I had to wait for 3-5 mins and the cashier moved my money from the counter like it was a problem. Then she told me the deal did not start until tomorrow or Sunday. I said the reason I picked this kind/brand was because of the sale. She said the paper said Sunday. The fine print was very small and I do no think the signs should be posted hours before the sale (which does not take place until the next day). She was rude and had I had more time I would have asked to speak to the manager.

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we are all fools at one time or another
Little Rock, US
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Jan 27, 2019 12:38 am UTC

Well you are right and wrong there is always two sides to every story . First is your way the cashier was rude this is true it could have been handled better and faster then that. Your complaint against the signs being put up in advance is clear, but if done your way then you will have people come in and complain if the signs aren't up the next day. The employees wouldn't put the signs up until the night on the first day of the sale so whats on sell all day long is what the employees would have to hear. The signs are only allowed to be put up at night time like recovery. The day time is for all the other things to do. For example running to the bank, doing freight, checking in vendors, preparing to switch out with the night shift, and sweeping the parking lot. Night shift you do recovery, put up tags (on Saturday) in preparation for the sale (on Sunday), close the store, and do sky shelves. Everything else is a cross over between shifts dealing with customers (drunk or not), customer returns, the phone, for the mangers constantly running to the front to take something off or get change, and other things spills and such. It sounds like to me that the signs are put up according to the rules by corporate they do the same thing at all the stores around me at the same time 7 to close every Saturday there are five stores around me plus yours makes 6. What you might not know is that around 7:30 pm to 8 pm the sale does kick in the day before, but only for the items that are not on sale during that week for example I found out this past black Thursday the sale can actually be gotten the day before around 7:30 pm to close if you want to beat the crowd that shows up on the actual day.

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C
4:18 am UTC
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Stop playing R Kelly loud ghetto music. Clean up the store, clean up the bums from standing in the entrance and show some respect for the seniors who shop there daily.A man was killed outside the store recently. The same man they allowed to sell t-shirts and conduct business in front of the store. Talking to the manager was fruitless. Your employees don't...

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A
9:05 pm UTC
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Hello there my name is April Chambers I went to Dollar general this morning roughly around 10:30 ish a.m.. gentleman on shift his name is Tyler I went in and purchase some items and decided to go to the clearance section where they have all the clearance items and found Ziploc bags with little cute designs for my son and my daughter. I speak to Tyler whom I...

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C
7:33 pm UTC
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The store is always a mess. The trash can outside has been overflowing for over a week and has trash piled all around it stacked up, the manager is always outside smoking or on her cell phone even when checking customers out she will be texting on her phone. I know this because I was waiting In line for 15 mins while she had her phone up in the top window...

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K
1:12 pm UTC
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Assistant Manager Carlos Garcia said that he wasn't going to work weekends or the closing shifts, claims he needs to spend more time with his kids. Yet he posts pictures on Facebook of him at different bars with his friends nightly. He stated this in a post on facebook. He likes to change people's schedules to better suit his needs without verifying it with...

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J
7:50 am UTC
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Dollar General emily hilton manager who put customers on fb and cuss to customers

On facebook she calling ppl out saying better do this do that. She recently posted a picture of shopping carts out side complaining of lazy customers. I certainly do not want to come back. Talks aboutppl when they come inside making them feel uncomfortable. Takes selfies of aging at work. Rude hate ful. Will not help ppl ignores them. Has ppl call in on other employees. Very very un professional. Will talk about customers and employees while checking people out. Will complain about her budget for staffing and her having to work. Her current boyfriend is up there non stop. He's in there during closed hours dates I think she is racist also

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S
11:22 pm UTC

Dollar General why are they closing early?

I do not know the store number. The store is located in Columbia La on 165 next to Dukes Hardware. At 10:40 I pulled into the parking lot and not only were they already closed but all employees were gone home. This isn't the first time this has happened. They are the only store open that late and sales diapers and especially on Saturday night they should stay open until their close time.

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we are all fools at one time or another
Little Rock, US
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Jan 27, 2019 12:54 am UTC

To be more helpful then Chris most stores in my area I am not sure about yours went back to closing at 10 pm on the first on this year. Since the employees were all gone I suppose this is what happened hope this helps. Corporate changes closing times not the employees.

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Chris1977
Marietta, US
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Jan 20, 2019 12:51 am UTC

Should've known how many diapers the baby has and not wait til the last minute to discover you need to buy them. Bad parenting.

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T
4:46 pm UTC

Dollar General two female workers for discrimination

There is a Facebook post by Haley Page that need to be check into. Two female worker in Huntingdon TN treated a man very poorly due to his race. The things that were said to him were very inappropriate. Something should be done about this kind of behavior. This is a copy of the post "My feelings are so hurt right now...people are so mean. I was at dollar general here in Huntingdon and as I was doing some shopping I heard a lady say "What the hell are you looking at? Everytime I look up you're staring at me" I didn't hear anything else. So as I went to check out I got in line behind a male Mexican. I could feel the tension in the air but I wasn't for sure what happened. As he started checking out there's two woman workers and one is sitting there staring at him and the other is checking his items out. His total was $20 so all he had was 1s and he was slowly bringing them out one by one. The lady was getting aggravated and was rolling her eyes the whole time. He only gave her $15 and gave him attitude and said "that's only $15" so he started giving her more and she aggressively took it from him. He grabs his change and starts walking out while the other lady worker was sitting there with her arms crossed and giving him a bad look and the man said "what are you looking at? She literally shewed him out the door and yelled "GO BACK TO WHERE THE WALL IS" I was beyond furious and i asked her what he did? And the girl couldn't even give me a good reason and said "he was just staring me and we've had problems since he's came in" (I was there just as long as he was and I didn't see him cause a bit of a problem!) I responded and said "well that was very harsh what you said" she said "I don't really care" I said "you didn't have to tell him to go back to the wall that was very harsh of you" her response was "I'm white, what is he?!" I straight up told both of them they will NOT be getting any more of my business that that was very uncalled for. And walked out. If I wouldn't have already paid for my stuff I would have told them to keep everything and walk out. My heart was broke and I felt so bad for him ? it's people like her that just crawl under my skin! all I could do it cry bc people are just so mean and hateful and don't care ?"

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3:18 pm UTC

Dollar General the manager of this store

I have come into dollar general in Hoxie KS everyday and the manager Micah sits in the bathroom or in the office or the back warehouse and sits around not doing his job and hiding from customers non stop...there are 3 other employees that work hard in doing their jobs to make a better store for our town but they get put down pushed around and they don't get a thank you or a raise...I also don't understand if a manager walks out on his job in mid shift he can turn around and get his job back like it wasn't anything...I would like to know what you ppl are going to do about this bc if something doesn't happen you'll probably lose more then you want...we are the customers that keep your store going not the other way around... thank you and have a good day...

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S
10:59 am UTC
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mi nombre es sarai Crespo estaba trabajando en la tienda numero 06033con la store manager norma Mercado me acabo de ver en la obligacion de renunciar por el mal trato de ella no sabe ser lider ni sabe tartar a los empleados, comete muchas irregularidades le habla a las personas con muy mala forma y no es humanitarian con los empleados exijo q le abran una imbestigacion, yo ahora estoy desempleada por culpa de norma mercado

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T
4:13 pm UTC
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I shop at this store frequently. They never have the kind of dog food I use stocked on shelves its always on carts. Ask the clerk if I could get some off of cart and she was very rude and said that stockers were gone already and she wasn't lifting that stuff. I offered to get it myself and she refused. Most of the time you can't even get down the isles for...

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W
3:38 pm UTC
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The manager, Melissa Atkins located at 1801 Airline Dr Suite B, Metairie, La 70005 is becoming increasingly dangerous to shoppers. On 1/17/19 at approximately 1644 hours, Melissa called 911 advising there were shoplifters in the store. Before police arrived, the two black male shoppers had left the location and did not steal anything. Video surveillance...

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