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Dollar General

www.dollargeneral.com

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1.2

Overall reputation rating based on reviews and complaints

Dollar General earns a 1.2-star rating from 12 reviews and 3863 complaints, indicating that most bargain shoppers are dissatisfied with their purchases.

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Dollar General Complaints Page 77 of 194

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6:23 am UTC

Dollar General employee harassment

Constantly being watched and followed by dollar general employees.Also when they say you are stealing when you aren't but know for sure STORE MANAGER CHECKS FAMILY OUT AND GIVES THEM 2 FOR 1? The hwy 16 store in port Vincent, louisiana... manager Tiffany eccles Employees whom follow and steal from customers bags..I was threatened at this store location saying I was stealing..I'm disgusted I demand an apology and not want to be belittled by your employees whom blame others to cover their own schemes.

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A
1:05 pm UTC

Dollar General store appearance

The current store is in such a mess. Daytime stockin, can't get down isle, stocker won't move if you need to go down isle. Can't tell what prices are on some items. I purchased a 2.00 item and was charged 3.00. Employee too busy smoking instead of working inside. Only one register open when there is a line. Previous manager kept store in pristine condition. Don't know what her name was but she was female with male characteristics. She was good

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4:47 pm UTC

Dollar General service

Why are these people so damn hateful in these stores. They are lazy and don't want you to even ask the price for anything. The stores in my area are a mess the isles are full of items covering the floor and no one cares to clean it up. I wish that I were a dm or rm for dollar general I would fire everyone of these lazy people if these stores did not get cleaned up. Its ridiculous! I went into several dg in my area today to buy some of the christmas clearance and only one store was willing to give my prices. Question (when will all christmas item (candy, baking christmas décor) be marked at 70% or more in the location in or near 29010? I would greatly appreciate a answer.
Thank you,
Cheryl

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mzross
Millry, US
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Jan 19, 2019 11:41 pm UTC

mercy! wow these comments lol but to each his own...any way Christmas is already marked down to 70% and has been for over a week and if your store does not have the signs posted then they are behind...no one should ever be rude when helping customers...without customers DG wouldn't stay open...not all DG stores look bad or have rude employees...most stores don't get the proper hours to run the store to expectations as needed so therefore things get behind and its hard to catch up and of course its's not the customers fault it is poor DG management from way up top and they rather overlook/ignore then to fix anything... fill out the DG customer first survey on you receipt and rate your shopping experience...believe me they really do pay attention to the surveys and by all means call the corporate office and complain...they have a system in place to address these concerns...

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Randy Berna Jr.
Ada, US
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Jan 16, 2019 11:31 am UTC

The DG Market in my small town is an absolute mess and I blame it on poor management. The manager always gives me the excuse because is company policy, the distribution center doesn't ever send enough or my favorite it's state law knowing that anyone can fact check state law. Just like this last occurrence, he said that the new state law (Oklahoma) only allows 21 liquor license to a store as an excuse as to why I had to wait 10m in line for a manager to sale another lady her six pack of beer. I have looked that up and found it was a bold face lie, so I have written a very lengthy email and pasted the state law in it. DG needs to reevaluate their management training and get managers that really care.

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Chris1977
Marietta, US
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Jan 16, 2019 1:34 am UTC

With your attitude, you would never get hired as a DM or a RM. As far as you wishing those employees being fired, I hope you someday have to live without a paycheck or without a job not having any kind of income coming in, then you would know how it feels. You have no clue how DG operates.

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D
2:04 pm UTC

Dollar General montpelier ohio

I drove 20 minutes to dollar general in montpelier ohio. The store has its hours on line and on the front door of the store "8a-10p everyday". On 1-14-19 at 8:57pm I was at this store for medicine only to find the doors locked. It was closed. I wasted my gas and time driving in the wrong direction just to have to go a different direction to find a walmart which is always open. I'm okay if the store closes earlier than 10p, but please don't advertise that it's open when it clearly closes before 10pm.

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9:00 pm UTC

Dollar General management/customer service

Manager is a [censored] and raisers her voice to customers when can't get her items to ring up properly, according to the signs she has posted. I was also once waiting in long line when there were there were 4 employees in store and only 1 til open. I asked her to open another and was told I could wait, I put down my items and walked out of the store. She is rude and very unprofessional.

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Chris1977
Marietta, US
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Jan 16, 2019 1:45 am UTC

It takes one to call somebody one.

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L
8:48 pm UTC
Verified customer This complaint was posted by a verified customer. Learn more

Dollar General can't sell tobacco products

For over 1 month your new store in fawn grove pa. Can't sell tobacco products because the lock broke. They keep saying we called it in. Wow a simple maintenance issue taking about 7 weeks seems to be bit over the top. Please can someone fix the lock. The employee's say sorry but we called it in and corporate said they will take care of it? But today again pulled up and sign is still on door "sorry can't sell cigarettes" wow! I go on & they said sorry we called it on and as well as your lot was a mess I said someone's going brake a leg they said I know we called it in when we opened my thought is it should of been done before it opened! We got 8 inches of snow. Help this store please.
Thank you,
Lisa gargiulo

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Chris1977
Marietta, US
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Jan 16, 2019 1:48 am UTC

You don't need the cigarettes anyway, they're bad for your health.

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10:29 am UTC
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I shop regularly at store #12441, Lafollette, TN 37766-5121 115 Calhoun Rd Aso a regular customer, daily, and former employee and front end manager of Kroger store I appreciate good customer service and a viable relationship with this stores employees. They are without question the best DG in our area and there are many. Employees do great job and are...

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3:01 pm UTC
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The manager along with employees are so unprofessional.They look as if they just rolled out of bed and went to work...I go shop there because i work in the same shopping center but everytime i go and try to use my digital app.They claim they are sold out or they cannot honor the sale because the item is not on sale at their store..this is an everyday...

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D
8:58 pm UTC

Dollar General the store is closed during store hours

I go to st Bernard Ohio 45217 location every night they have been closed early during store hours one too three nights out of a week for the past three months.its about 8-30 through 9 at night when I visit the store.it is open till ten o clock...it is really starting to make me agravated.the first couple times they would put notes saying they are understaffed on the window but now they just lock the door with no sigh.i just figured I'd bring this too your attention.

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L
10:16 am UTC

Dollar General employees, store appearance

Today, I walked into your store on Brandon Ave in Roanoke, VA. I frequently come in here and the one on Brambleton Ave because they are close to my work and my home. The employees are so rude at both stores, it's unbelievable. Always complaining. You're always in THEIR way and they make it known that you are. There is a young girl over at Brambleton who will scream in your face at the register to welcome customers in the store as they walk in. I'm sorry, but when I'm standing there paying for my stuff, I'm not fond of having someone scream in my face to other customers. I, myself, am a business owner and would never treat my clients the way these employees treat their customers. That is how you lose business. Also, both stores are disorganized and dirty. They're never stocked. I've been waiting on orange Goody's at the Brambleton store for a month and they've yet to be put out. I had to go elsewhere. I've seen these stores when they were good...and I'm seeing them now and I have to say that if something doesn't change, we will be taking our business somewhere else and not coming back. I spend a lot of money in your stores because they are conveniently located, but this has just gotten to be too much.

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C
11:28 pm UTC

Dollar General lack of employees

I was visiting family for the holidays 1-2-2019 and stoped I'm at the local dollar general store #14995. My complaint is the number of employees that were in the store at 3:10 in afternoon. There was only ONE employee in the store. I don't understand how one person can work a store by themselves in the middle of the day. When I got to the front of the line after about twenty minutes of I asked her where her help was? She said someone left early and that another employee wouldn't be there until 6:00pm.

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Chris1977
Marietta, US
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Jan 10, 2019 1:15 am UTC

Read 2 complaints below yours on the DG complaint page. Might answer your question.

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C
6:02 pm UTC

Dollar General management

Does not mean anything cause you cant complain without providing info about yourself so nothing is anonymous! Living in a small town will get me retaliation if known. Manager was talking private company business about an employee she has and brought up their living status and sexual orientation talking to a employee with myself and others checking out. Un ethical! Talked about them in derogatory ways and the intent terminate having a plan to run them out and have the other employee take there spot cause they think they way they live is "discussing like a sick wild animal cause they are a [censored] and feel sorry for their children" then she turned to the employee and told them to "watch" the customers that walked in because those illegal brown people all steal and to follow them around"! Sicking! What values does this company have! This is in syracuse, ks. Wish I could report without her trying to ban me and knowing I said something but this is the only store in 60 miles! It is a life line and not the values of our small town!

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mzross
Millry, US
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Jan 19, 2019 11:52 pm UTC

use the survey on your receipt to push your complaint up to corporate and yes you can call corporate and not have to give your name only the store number and the issue

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M
12:30 pm UTC

Dollar General store hours

All of who are complaining about the stores only having 1 person working. Let me explain something. The stores are only given 130 hrs a week to run them but the stores are open 14 hours a day some 13 hours a day. Do the math... How many hours does that leave the store covered by 2 ppl 7 and of this 7 u have 4 hrs max with 2 ppl... This company leaves it all up to the store mangers to take the complains and deal with it and if it goes to corp. Then we as store mangers loss our jobs point blank...

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7:49 am UTC
Featured review
This review was chosen algorithmically as the most valued customer feedback.

This particular store, 801 Lakes st. Elmira NY 14904 I believe it's 14904. They are always rude to customers and they never want to reload Internet for anyone's phones. They have or don't have it depending on the worker, including managers. They always have people in there yelling and I also believe they have managers in with customers stealing stuff. I...

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J
7:16 pm UTC

Dollar General store manager

I was in your dollar general store in mt. Rainer, md.. And the store manager was so unprofessional while I was waitng in line to pay for the stuff I wanna to purchase, she couldnt get a cell phone card to work so as I was talking to the customer she told me to back up and leave him alone he told her that we were talking and I wasnt bothering no one... She got upset and called the police.. For? So after I paid for my stuff she followed me outside and begain to curse me out.. I waited for the police and me and the cell phone card customer.. And we explained to him for she did... I will never shop there again...

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4:21 pm UTC
Verified customer This complaint was posted by a verified customer. Learn more
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Your ad says clearance on trim a tree. Lights are trim a tree. I went to buy Christmas lights. At store #13950 I was sold lights at 70% off, 20 count white light white wire. I went to store #11270 for the white lights with a white wire 100 count and was told they were not marked down. I left went back to the store #13950 to double check if they had them...

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4:09 pm UTC

Dollar General osha violation and poor management

Only 1 employee left working alone for a whole shift. Management was no where to be found and when asked about her she refused to come in. No restroom key was left for customers or employees to use. Was told only management had the key and she was gone for the day. This store has always had management issues, but this is OSHA VIOLATION for sure. Can't believe this company allows this behavior from management. This has been reported to OSHA and will be investigated. For future reference management needs to be trained properly.

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L
12:21 am UTC
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This review was chosen algorithmically as the most valued customer feedback.

On January 1, 2019 at approximately 4:10 pm my daughter and I entered our local Dollar General Store in Red Oak, Texas as has happened numerous times in the 9 years we have live in our town. On this day, we noticed a new employee/manager. As my daughter and I shopped, the manager and another employee began following us around and making comments i.e., "the...

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7:19 am UTC

Dollar General opening time

On my way to drop off my son to school and I needed to get a few things before hand. I arrived at the store at 8:04 AM (google and store door says opening time at 8:00 AM) waited five minutes and decided to call the store and what I got was not pleasant. The employee told me that the systems were updating and it would be another 15 minutes before the store was open. If I were the business and/or manager of that store I would've been upset that a customer was trying to go there to purchase something when the employee should have been there MUCH earlier to update the system. On top of that he was very rude to me on the phone. And one more thing, the only car there which I am assuming was his was parked right in front of the store making it inconvenient for other customers to use the store front spots.

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Chris1977
Marietta, US
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Jan 10, 2019 1:37 am UTC

Should've dropped your son off at school first then done your shopping.

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B
4:55 pm UTC
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This review was chosen algorithmically as the most valued customer feedback.

My digital coupons are not coming off. I add them and there on my coupons. Get to the register put in my number takes off some and not others. I makesure it's the correct product look at exp date . It's just not coming off am really upset because I have probably lost a good 30 dollars on coupons. And buying more things . Stay on the phone for 45 min waiting...

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