customer service
I pulled into dollar General and my partner ran in while sitting there with my kids the manager come out got into a car then got out and went to his own car put a bag in the door then went in the store so I went in to get his name I bought some candy stood in line when he finally got to me he smelled like he was drunk looked very high I didn't care for a drug deal happening in front of my children not cool
product
my daughter received a $20 gift from Dollar General at Christmas the gift is faulty and Dollar General won't even exchange it due to not having a receipt you can not deny a exchange It was a gift. You don't get a receipt w a gift. That's common sense. Your fix g to lose a customer over this. I was Assistant manager for Dollar General you can't give money back but you can even exchange. It's not right. I want something done about this.
I'm sure they wouldn't miss you.
employee/manager
It was approximately 8:45 on the 28th of December. We ran into the Dollar General store in Linville Indiana to purchase some double-sided tape. We walked back to the aisle where it was and immediately the manager was back there with us stocking us like we were going to steal something. We had only walked into the store. As I was walking out I noticed there was shower curtains at the end I'll for two dollars so I picked one up went to pay for it and it rang at four dollars I like I went to the picture and I thought it was two dollars and she's like yeah I'll go check in a real hateful demeaning tone. Then she comes back and says it was in the wrong spot I said well there is a lot of them in the wrong spot she's like I know I'm giving it to you. She doesn't need to be a manager she is rude and treat customers with no respect. She didn't have a name tag on or I would give you her name but it it was at Lynnville Indian Dollar General store thank you
Her name is nunyabusiness. You get what you pay for. Manager was stocking. You're obviously up to no good or you wouldn't be complaining.
service
i only had a 10 dollar bill that had been washed so i had tape it together and the male manger said he could not take it was very rude he acted like it was fake butdidnot want to call cop just wanted me to leav cuz thay were buizy and he needed a brake and didnot have time for me! me and my famly will not go back we will go walmart from now on becuse of the unprofessional workers at the Dollar generally on vimmy Ridge Road
Read full complaint and 1 commentthe cashier
I visited the local Dollar General, located at 1885 Crawfordville, Fl around 10:15 a.m. on December 24, 2018. Once I reached the cashier, she asked me was I using EBT, even though my purchase consisted of soap. I immediately asked her, why did she assume that I was using EBT? Her response was, it was due to my card being blue. She continued to say that...
Read full complaint and 1 commentworkers in store (cleveland, ohio glenville plaza 105th street)
To Whom It May concern,
I purchased a Coffee Maker on 12/22/18. The cashier did not give me the package. When I got home, I did not have it. so, I called and spoke with manager Demetrius. He said yes, we have it. I said ok I will be there tomorrow to pick it up what time do you open he replied 8:00. I get there, two cashiers were present, the coffee maker that I left on yesterday and that Demetrius said it would be here. One girl who was very unruly stated Oh, he's not here he went to lunch just a minute ago at that time it was 2:17 pm. She never identified herself as a manager. The other cashier was the one who rung me out the day before and did not give me my package. She too was very crude, she stay on cell phone texting with her ear plugs in her ears while standing at the cash register, with the head tied up in some scarf. It took just about the whole day before I got my package. Then on top of everything else they handed me the item without a bag. I would like to have this looked into no one needs to put up with this kind of service. the female manager name is Carolyn, please keep me inform of this issue. I think termination is needed.
Thank you
Yvonne Westfield
email [protected]@gmail.com
P.S. turned out Demetrius was not there 12/23/18
they didn’t give it to you? yeah right more like you forgot it and left it. stop blaming people for your carelessness.
Should've made sure you left with the coffee maker the day you bought it
unstoppable febreze
Went into pick up my all the products I need for my coupons then get in line to check I asked Mary Adcock as her the clerk at the time of me checking out I asked her to scan 2 and scan my coupons so I can see my savings.. Mary than looked at the coupons and said you can used only 1 coupon per transaction then I said y'all can used 4 alike per day.. she call Nacy the other cashier over and asked her how it goes she looked at the coupons and said what Mary said I then told her to give my coupons back that's not a problem.. as I walked off Nacy then smiled and said have a nice day I turned around and told her to have a nice day and Merry Christmas as I walked off I said The [censored]! Nacy left from one register to the other register following me talking trash! I asked her what she said she said oh, well that's your fault and you said [censored] me! I told her I didn't say that I said the [censored] what you talking about!? She began to get this nasty attitude so me and began to to have words then Mary screams at me telling to get out I told her to shut up she called the police and I waited on the police.. the police came and talked to me and said they trespassing me from the store.. I get to another dg store and the manager Debbie watching me comes to find out that Mary call and describe me from head to toe. This is not right I don't steal nor do I cause problems something needs to be done about this situation..this not the first time and all BLACK PEOPLES KNOW WHEN YOU WALK IN SHES FALLING YOU!
You were rude and the one being the racist.
service
Store #3939 in spiro oklahoma has 1 employee on duty currently. At 1 point. 12 people in line waiting to be checked out. Many left because of line. Its weekend before christmas which means ur management team that schedule are incompetant. The poor old lady working is doing her best. But she is 1 person. The store is a mess. And u need to look at ur store manager and district manager. Because they are costing u money. Id fire them both.
DG wont do anything about it. That's the way they prefer to do business. They expect customers to be patient while waiting. Its been that way for years and won't change.
the employee
Me an my wife went to the dollar general in walterboro SC the other day I sat in my vehicle never got out. Next thing I know how have cops surround my car bc your employee called the police an told them I went in store stole something an went back to my car an I never got out my car then as my wife was waiting in line to pay for her merchandise the police searched her the whole time your employee was sitting there going check her back check this an that the police reviewed ur survelience cameras an noticed I never got out my car an that my wife didn't do anything to make the employee even think she was doing anything wrong your employee dissappeared to the back when the cops found nothing didn't offer an apology or anything we was completely embarrassed getting took out my car searched my car searched my wife searched in your store an the personal n that did all this just walked off an wouldn't even apologize or even say why she called the cops. I'm very unhappy with dollar general for allowing there employees to get away with this kind of stuff. The police apologized to me an stated there was no reason or probable cause or anything for your employee to have called them.
customer service
When I went to check out the girl with dark hair, glasses, and a lip piercing was extremely rude. There was a line of customers waiting to be checked out but she just stood at the back side of the registers looking down. After a little while I pushed the button and then she came up to help. While everyones items were being scanned she was very rude and had a horrible attitude. Very disrespectful young girl and I certainly do not want to shop here again while she is working.
An employee has to be 18 to work there. That being said, you was dealing with a woman not a girl.
store closing sections off not allowing customers to shop at parts of the store
Went to the pioneer Ohio dollar general and was not allowed to access any of the freezer or cooler section. Two workers have it blocked off by big metal cages not allowing anyone down the isle to shop. How is this making money. I go to store to shop and here I can't because every week something is always blocked off. The store shleves always look empty and always cluttered is the manager doing this job?
very rude manager
Today I busted a dollar general store where I was not only very pissed off but rudely bombarded by the "manager". After following me and my sons to the bathroom upon exiting she proceeded to tell me she didn't hear my son wash his hands and that in her store no child would be running around without his hands washed.
A. His hands were thoroughly cleaned even though I'm the one who wiped his butt
B. This manager should know her place and shouldn't have even been listening at the door while me and my kids are trying to take care of our business.
She was very rude and had I not recently come to Jesus the situation would've ended badly. The lady "Shannon" is a rude individual who oversteps her boundaries and clearly needs to learn her place. She will make customers turn away from the store with her sour attitude towards CUSTOMERS. whom she had no business following and listening in on the restroom in anyways... weird.
Thank you.
I can understand the manager listening if she suspected theft but it shouldn't matter to the manager if a boy washed his hands or not.
manager and assistant manager
My name is Donna Hine. I worked at the Dollar General in Elysburg pa 17824. The store manager and her asstince manager was very rude to me when I was working there, IF I did something wrong they would not tell me but get rude about it then they would talk about me behind my back. The asstince manager also was rude to customers, The one day I was on register...
Read full complaint and 1 commentrude cashier
Waited 5 minutes at point of sale as both employees on duty stood outside and smoked, as they came in and continued the conversation over by the donuts display, "the whole time a motion sensor bell was sounding my presence at the point of sale" was ignored for several more minutes, so I decided to leave and make purchase elsewhere, as I left the large blonde with face piercings made fun of me and laughed. So wile the manager is indisposed, this is how business is being conducted at the cherokee store, shes gonna be piiist.
not enough people working
When going into store to purchase toilet tissue and lysol there was only one register open with about 10 other customers waiting in line to get checked out. I then put my stuff back and left. Its like this all the time... I know this because I work right behind this location and myself or my employee goes and shops there for things we need in our store. The address is 2600 s irby st. Florence sc.
That's the way these stores are ran. They're not given enough budget to have more than 1-2 people at a time. They expect customers to be patient when the lines are long. It'll never change no matter how many complaints they get.
ban from store
My boyfriend and i were shopping one evening and i noticed we were being followed i pointed out and the employee heard me state that she followed us though the whole store. She then said that she almost caught me stealing. My boyfriend got upset for the false allegations and he used swear words to express his anger. She said then that we were ban from the store. I called the store and ask the manger to check the tapes and she will see that i didn't steal. I feel that it was very unfair.
blue dot clothing for the family and accessories buy one get one free
I came in on my lunch to get some last minute Christmas gifts for my niece and nephew. I saw the ad displayed and picked out two outfits both $10 each, one for a girl and one for a boy, then I picked out the same pair of shoes in different sizes also in the Blue Dot and $8 each. Got to the front and checked out, after getting my receipt I questioned the...
Read full complaint and 2 commentsassistant manager
So i walked into the Westphalia Dollar General store Monday night after work around 5:30pm and the Assistant Manager Lisa was complaining out loud to the other employee about complaints that are being made about her.. carrying on while there is customers in there shopping . While i know everyone in the store could hear her entire conversation and about how innocent she is and how everyone is picking on her. I can promise you that is not case.. she doesn't make sure the store is nice and tidy. Lisa is constantly complaining about someone or something every single time I go in there. This store needs a new decent.. nice Assistant Manager..
Maybe you need to just let her do her job and stop eavesdropping.
management
Hello Dollar General 04501. Former customer because everytime I walk into the store the managers smell like a marijuana farm. They are obviously high and also rude to the customers, especially the portly redhead store manager. He stands outside smoking his marijuana apparatus while talking to the employees and customers like dirt. He's a God of Dollar...
Read full complaint and 1 commentmanager & store #04517
I have always shopped DG... My complaint is about the store & the manager SHE NEVER SHUTS UP! The store is ridiculously dirty & junky. I was there last week & had to step over stuff in the floor in EVERY ISLE! When I got to check out she never shut up the whole time I was there finally I said to her the store was the worst that I had EVERE SEEN IT! She...
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