customer service
Around 2:30, The store manager, Miss. Wonderful decided to enforce a policy that prevent students under the age of 13 from entering DG store # 10890; due to the influx of students after weekend school. Unknowingly to this policy, I gave my children ages 16, 11, and 6 money to buy snacks from DG after school. My children age 11 and 6 were prevented from entering the store, as if they were "criminals", and forced to wait in the cold. I asked the store manager "Why are my children being prevented from entering the store?". The manager told me because they are under the age of 13. I asked her "Where is this policy posted?" She became defensive and told me the Principle at the weekend school should have told me about this policy. I told her, I understand the situation that is prompting this policy but she should have this policy visibly displayed so that customers can be properly informed. Miss. Wonderful was too defensive, and over talking me at this point; she even went to get the Principle of the weekend school to tell me in front of any and all customer of this made up policy. I give the Principle the same message I gave her; the policy should be displayed so that parents are properly inform. I would like any policies that affect customers at store 10890 to be properly displayed so that customer can be informed and Miss. Wonderful and any other manger to be prevented from abusing their power and enforcing policies without following DG procedures. I would also like the store manager Miss. Wonderful to be trained on professionalism.
wrong termination
My name is LaKisha Jones and I was terminated last night because I was short three times and I don't see how. I been working for Dollar General for almost 6 months and I have never been short. While I was working the cash register I was also stocking and was going back and forth from stocking and the register. There was two people that be working my register and its probably the reason why I was short. I had worked at the Dollar General in Huntington and the store manager told me that they never had been short. I would like my job back working at Dollar General because I love meeting new people, felt comfortable, and loved the people I was working with.
When you leave your register to do other tasks, you should've signed your register off and not let others know your cashier numbers to run your till. They won't rehire you because they view you as a thief.
incorrect.
products, store managers, and quality of store
The store always is full of carts its a daily basis the staff is rude and can't help you all they all want to do is stand around talking and I can walk into another store for instance every time I walk into the 300 w. Fairchild store the assistant manager thier is always nice and helpful and always busy I may have to wait a few min for her to come back to...
Read full complaint and 1 commentdangerous inexperienced truck driver that put me and my son at risk
A truck driver that drives for dollar general came so close to my car that he was less than an inch away then he stopped and our two vehicles sat there for what felt like forever at an intersection no one. moving finally I moved and he jumped out of his truck and said "Oh, please don't report this." "I could loose my job." "I just got into an accident yesterday." He immediately placed blame on me when then police arrived. I have now become concerned for all the people who were in my position yesterday (2/23/2019). I just feel having people driving 16 wheel trucks when they don't know how to drive is dangerous and you are putting many people at risk.
the way the store looks
I was in the store today looking for the store manager, Jessica. Wanted to check on her since her surgery, an I was informed that she was not there that the District Manager was running the store, it looks like crap and I beleieve that the fire marshal needs to be contacted. Those girls work hard in that store an I would hate to see something happen to them, because of the conditions of the store. As much pain as the store manager was in she never let the store look like this. How are we supposed to shop now, you need to get rid of whoever that tall black guy is and find someone who knows what they are doing. I'll never shop there again.
All there stores look like this. I live in NE Ohio and the stores here look the same, actually worse than this. The workers are not to be blamed. The CEO is CHEAP as hell. He expects these employees to stock, unload truck, cashier all at the same time. They are overworked for pennies! He also expects them to work off the clock with no pay to complete tasks! The CEO of Dollar General makes millions off of low income people and cannot even hire someone to come in and unload the trucks so the regular employees can at least focus on customers! Speaks volumes as to what kind of person he is! I will let everyone I know that the CEO is a cheap pig who doesn't care about his customers or his employees!
employee discriminate me
Today 21 february 2019 at Dollar General Store located on Mariner Blvd. in Springhill, Florida, 34608.
Employee at the register by the name of Rick refused to sell me an item (cigarettes), I provided him with my ID and debit card to buy the item. He said he did not sell it for me and added to go to another store to purchase the item.
He clearly discriminated against me because I was talking spanish with my wife while standing on line. A person like should be fired.
Why not go to another store. And do not beat your wife because of such trifles.
an id inspired Lol, its expired and if an id is expired then the store has the right to refuse any and all cigarette, tobacco and alcohol purchases to anyone with an expired id. its a law. if that employee would of sold cigarettes, tobacco or alcohol to someone with an expired id, not only could that said person lose their job but that employee and that store could face heavy fines and penalties for an improper sale
Hi Eliezer, we're sorry about the inconvenience you had at one of our stores. However it appears the cashier is correct in this situation. Stores do have the right to refuse cigarette sales if there's any questions about the ID you provided.
there was nothing wrong with the ID i had you looser. he said that he could not except it because it was inspired. it was because i spoke spanish and he made me so angry that i slapped my wife. my id inspired in December 2018 but it still has my info
You slapped your wife over something that dumb? That's insane. Seriously though, the dg corporate person is right about the Id thing. My friend used to work for DG so I would know this. Your id has to be current and not expired, not inspired, to sell cigarettes
wrongful termination
I worked at Dollar General store number 07695. I was working on January 2nd, 2019 with a lady named Kari Brewer. She had a shopping cart full of items. I rang her stuff up after the last customer had left, then her card declined. She went to her car to look for her other card and was outside for a good minute. She came back in the store and said that she called our store manager Monica Wells said to cash it out make a copy of the receipt and come back the next day and pay for it. Kari had to work the next day anyway so she told me how to do it. I didn't thinkuch about it because Kari and Monica are both over me and we just closed and Monica works herself to death I didn't wanna make her answer the phone again so I just followed what I was told to do. I had a meeting today with a District Manager Brandon Miser, which is not our district manager anymore, and he showed me the video I told him the truth on what happened that day and he fired me. He fired me because Kari stole from them, apparently on more than one occasion, and I got fired for it.
service
I presented the clerk at Dollar General in Bay Springs MS with a store coupon for $5.00.
I received this coupon on a receipt from shopping a couple weeks ago. The coupon said it was good for anything. I must purchase $5.00 to use. Clerk told me the coupon would not work and I could not use it. The expiration date is March 2. She did not try to find out why or help me with the problem at all. She was not rude just no help.
I am complaining about a rude store manager!
2/12/2019
17054 store number
bad manager
I Brianna Marie am writing this complaint because i have been nothing but a loyal employee for over 1 year and a half but my manager has not been the best. She called me into the office yesterday to have me sign write ups on stuff every employee does up their. She has attacked me and treated me different since day one. After a year of being her ***** i'm tired of it. She does nothing but sit on her phone why she runs the crap out of her employees and it's not right. Something needs to be done with her or this dollar general will loose out on a bunch of customer's. So after signing my write up she started to get very verbal and aggressive with me and was yelling at me and there was several customer's in the store who heard the conversation and they said it was very embarrassing for them and she should have handled it when no one was in store. I'm writing this because i want something done about her.
If you have an issue with your manager, you should have addressed it with her instead of posting your concerns on a public website. Posting here will most likely cost you your job and more people taking your managers side.
management
My son worked at this store for almost two years. About three weeks ago he was asked to cover a shift on his day off. He had a Dr. appointment and other commitments, so was unable to cover. Since then the manager has given him nothing but grief. Gave him 10 hours on the schedule last week and this week only five hours. Today he had enough and quit. Just what they wanted him to do!
customer service
On February 11, 2019 my 15 year old granddaughter enter your store at 234 Old Sardis Rd, Oxford, MS 38655. When she got to the check out the cashier never spoke to her and did not turn the bag holder around for her to get her bag. But she heard him speak loudly to the white lady behind her. I know she has to be telling the truth because I had just left the store 30 minutes prior. We love the Dollar General Stores because they are a convenience to our home. I do not like my grand kids feeling this way because we did not raise them to act like this. They are very respectable I would like for them to feel they are same no matter where they go. When I was in there I made him speak because I have learned to look over some people because they don't know better.
You're setting a bad example for your granddaughter here. You're trying to teach her respect yet here you are trying to make this about racism. She's got a mouth, she could've spoke to the cashier like you did. Smh
employee working alone
I have been into dollar general multiple times and seen employees working alone. I don't see how that's acceptable. Not only is it dangerous to the employee but it is inconvenient for the customers. The line would be half as long as the store itself. And the poor lady on register working as hard and fast as possible. How can a multi million dollar company not be able to afford to have at least two employees working at a time. I will not do any business with dollar general after seeing this happen over and over again.
I am alone at the store today! For 2 and half hours! It happens all the time and I say something about it and the problem never get resolved! And now me posting something I am sure I will lose my job!
it is a very dangerous situation to be left alone in any retail store. sad thing is this happens across all Dollar general stores. ive seen first hand employees being left in a store for 9+ hours at a time weekly and they cant take any breaks or even a meal break because they dont have any to cover the store, they need to give the stores more payroll to properly staff their stores. if your in a store by yourself and you get hurt robbed or shot you are on your own no one there to help you and good luck trying to get in touch with someone if you are hurt or whatnot
My son worked there. It is a very dangerous situation, nobody should be left alone.
unfortunately they are a very cheap company.
checking out
I went to this location after having a bad experience at Kroger and got my probably $30 worth of merchandise to the register only to find that there aren't any employees. I walked the whole store and wasn't able to find any. The only person I saw who might work there was sitting outside talking to someone. This is no way to run a business. Sadly between dollar general and Kroger this week you all have made Walmart som money.
Read full complaintemployees
It is no wonder this store can not keep employees. My daughter started working there last week and she has been ruled to death by the dumbest rules. No breaks, no snacks, not even a tiny snack, not able to sit down for any reason, can't walk outside for any reason, can't purchase anything in the store while in uniform, not even a soda while on shift. Her schedule changes whenever the managers feel like it without any warning or consideration and whenever she questions "it's a rule". She's part-time and that gets thrown in her face a lot. She's a hard worker and they like working with her but I am tired of this treatment. She is young and does not realize that this is not how things work. You will never keep employees here.
everpet multiple cat clumping litter
Jan 2019, The 1st of this year, the changes in the DG store brand cat litter Everpet are terrible. The color is now dark grey, and has NO ODER CONTROL. And within using 1- 20 lb box, my cat developed a very bad urinary tract infection. She got so sick so fast I almost lost her. The vet gave her an antibiotic and steroids to get better. She's still working on being able to eat, drink and potty. She has really suffered. She has NEVER had this happen to her, and she is 18 yrs old. She didn't need something like this bringing down her health!
I had used Everpet cat litter for a few years now. And it was a better price and worked as well as all other litters.
It also had great oder control. It was also the only cat litter my cat could use without getting itchy and having problems. Then, In Jan 2019 it went from a very light gray color to an extremely dark gray color with a bad smell before I even put it in the litter box.
It gave my cat a urinary tract infection and that is the deal-breaker.
Symptoms began with her trying to go pee too often, and only a tsp-a TBS at a time. Then violent vomiting until nothing left. Then not eating... Then to the Veterinarian... An expensive trip no doubt. But she's my baby. She's still improving. You're Putting pets at risk to lower the standards of your products for your gain is UNACCEPTABLE.
I hate to tell you this but I think this may be do to the fact that your cat is 18 years old.. it’s kinda ridiculous I think to blame the litter.. but what do I know
training manager brook
1) she's a slob that leave her open gold fish crackers laying all over the store half eaten along with mountain dew bottles half drank and makes all the others clean up after her. 2) i'm so tired of her treating the other workers one minutes like her pet then when someone new comes in that is good with running the store, she starts treating them like crap...
Read full complaintcustomer service
I went into Dollar General this morning to purchase an item. The price on the shelf tag was $1.85. When I got to the register, it rung up $2.00. I asked the cashier and she called the manager.
The manager was so rude stating, "Prices change everyday. It must have been a price change. I'm going to override it this time."
The fact of it is, if it was a price change, they should have changed the price on the shelf tag.
I am in that store often because it near where I work. And the price for this item has been $1.85 for quite some time.
It was not necessary for the store manager to be so rude while doing her job!
sorry. they sometimes don’t have the time to change self tag labels right away. especially for a 15 cent difference. I mean really. they even made it $1.85 just for you and you still find something to complain about.
customer service
I came to this store to get the product that I needed. There was someone waiting for the cashier and the cashiers were all in the break area by the restrooms on their phones laughing and talking. I went to the doorway and informed them we were ready, meaning we were ready to checkout, and the cashier that checked us out busted out in laughter after I walked...
Read full complaintcondition of store
Recently the store has undergone new staging which was great but manager is not running effectively. Store has product in every isle you have to get around. Only one isle you could easily get thru today. Also there is always long line to check out. It looks so unorganized and dirty. Someone needs to give it some attention. This was nice store in years past but sure isn't now
clerks and neighborhood dog
02-02-2019 I was standing in line at the che checkout and a large neighborhood dog licked my hand. When I told the dog to quit the clerk told me oh that's just General. I told her i did not like animals licking my hand. They make a practice of feeding this dog on a regular bassis. This is the second time this dog has come in the store and licked my hand a...
Read full complaint and 1 comment