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Dollar General

www.dollargeneral.com

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1.2

Overall reputation rating based on reviews and complaints

Dollar General earns a 1.2-star rating from 11 reviews and 3862 complaints, indicating that most bargain shoppers are dissatisfied with their purchases.

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Dollar General Complaints Page 47 of 194

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N
4:49 pm UTC
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I went to store #06558 and was purchasing 5 Tide detegents and 5 Downy Fabric Softeners. As checking out I gave the cashier the coupons for the items. She ask the management (Annette)about the coupons. The manager told me that they ONLY except digital coupons from there site. This is ridicoulus! I called the Corporate Office. They stated that management wa...

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R
10:23 pm UTC
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I have been a regular customer at store 17038, Lake Blvd., Redding, CA. I would like to continue being a regular customer but we have a statewide mask mandate for COVID-19 and, even though the store does have it posted to wear masks, almost none of the employees wear them. A few days ago, one employee did have one on but around her chin, not covering mouth or nose. Thank you.

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P
10:08 pm UTC

Dollar General Executive order of face covering

Today July 18, 2020 I went to a local Dollar General to pick up a few items with my daughter. Upon entering the store I noticed 2 employees sitting behind the register without the use of a face covering. I asked if they were required to wear them. The both replied "NOPE we don't have to wear them if we don't want to NOPE". On July 10, 2020 Governor Tate Reeves signed a new executive order requiring people to wear face covering when in a shopping environment and limiting social gatherings to no more that 10 indoors. Face covering must be provided to all employees who come in direct contact with customers. Employees are required to wear face covering throughout their shift and clean or replace daily. I noticed 3 employees that did not have on face covering nor did they ask the customers presenting in the store to wear one. Harrison County was one of the first 13 counties to see a spike in COVID-19 cases. The risk is present everywhere but proven that face covering does work and will help slow the spread of the virus if we all work together in compliance with the Executive Order.

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K
1:53 pm UTC
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I went to Dollar general in Mt. Carroll, IL. today saturday the 18th of july And when I got to the check out the digital coupons werent working. So I couldnt use my by 25 get 5 off. I spent almost 40 dollars. and I didnt recieve any 5 dollars off of my total. I only waited till today to be able to get 5 dollars off of my total. I feel I should be compensated for this. Kim Bush [protected] [protected]@yahoo.com

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J
1:15 pm UTC
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The staff is rude to each other and customers. Vulgar and lewd music is played overhead in the store. This mostly occurs after the manager is gone for the day. I'm sure no one goes to the DG to hear [censored] every 30 seconds. The parking lot is a hang out for drug users. The outside is used as a urinal. Trash is strewn all over the parking lot and around building.

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R
10:45 pm UTC
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Dollar General Mason quart jars

I bought your quart mason jars this evening and three of the jars broke while canning my fresh garden beans in them it made a complete mess of my food and I'm hoping the broken glass doesn't tear up my new 85 dollar pressure canner I recently purchased two weeks ago thank you for your attention to this matter. I always buys my canning jars at your store located at Allen Kentucky. First time this has happened I have photos and a receipt showing I just bought them

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D
9:50 pm UTC
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I was in Dollar General store 13648 in Valley Falls KS at 7:00 PM today and the cashier was not wearing a face covering as required by Kansas State Executive Order. When I inquired about the situation the clerk advised that she kept forgetting to put it on. That seemed to be a weak excuse as state law requires wearing one at all times, with very few...

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R
1:00 pm UTC
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I live in St. Matthews, South Carolina. The Dollar General is located in a 1950' era grocery store. The roof leaks after each rain storm. I went into the store at about 5:30 p.m. on 7/8/20. I was looking for toilet cleaner and sympathy cards. The store was partially flooded. There was yellow tape on some of the isles, but not the one I went down. My left...

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A
9:18 am UTC
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My name is Jamie Justice my email is [protected]@yahoo.com On 07-10-2020 at20:39:37 I went to the Dollar General at 16312 Springhill Drive #6, Springhill Fl. 34604 and an incident happened that the cashier didn't double bag my can goods plus the bag they were in already had a rip down the side so the cans hit the top of my foot and cut and bruised it...

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S
10:56 pm UTC
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I was in the dg on 28th street in grandville michigan tonight (7/11/2020) I had to walk there as my car is in the shop and I needed just a few things, I had my mother with me and she is 77 and in a wheelchair. I was rudely hollered at from a woman whom I believe is a night manager, she told me we are closed at 901pm and I said to her ok I just need to grab...

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M
8:37 pm UTC
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The employees are rude, the manager is the worst of the all. Stacks of empty boxes block isles. Carts with full boxes are parked everywhere. We need this store! The company is loosing money with all the empty shelves. If I can not buy it at DG I order from amazon.

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B
12:50 pm UTC
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This had been an ongoing cancer on this location and customers are upset! I Am a local resident here in Quincy, CA for 15 years. Our Dollar General here is filled with vile toxic employee(s) Tina who recently got rehired (bad hire then and now) and the other cashiers (bad hire) likes to make inappropriate comments about their co-workers and customers on the...

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S
1:30 pm UTC
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There's a young girl with dark hair and glasses that works there. Every time I come into the store she is always rude and hateful not only to the people she works with but the customers too. She has also sold me tobacco products without asking for my ID. I go in this specific store at least 2 times a week and due to her unprofessional and piss poor attitude...

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M
6:24 pm UTC
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On July 6th 2020 at 3:15, I entered the Dollar General Store, (address above) and brought a pack of Marlboro Lights Regular, and Two (2) Lipton teas. My items were put in a bag, I paid and left. Getting close to home, I reached into the bag to get one of the teas and noticed the clerk gave me Marlboro 100's. I went back to the store to exchange the Marlboro...

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M
9:18 pm UTC
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Tonight around 7:40pm my son was in need of a new basketball for a tournament the following morning. We live 25 mins away from the nearest Walmart and due to covid they close at 8:30 so we wouldn't of had time to go to dollar general here in town and take the chance of them not having one and then rushing out of town to Walmart but we also didn't want to...

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K
8:46 pm UTC

Dollar General Rude employees / unethical behaviour

I have been shopping at the Dollar General in Maben, MS because it is convenient in my traveling home from work each day. I have noticed that the person, who I am guessing is the manager, JoAnn, has become increasing rude to especially to the white customers. In this time of racism and discrimination and all the wanting it to end, this is not appropriate or acceptable. I have noticed it with not only the customers, but with the employees also. I actually have started to say something to her, but didn't want to cause a problem in front of other customers or the employees. She has sat in the office while the cashiers/stockers/workers have a long line, working hard, assisting customers and such. They have asked for help and she just sits there and says she is busy. Well, if this keeps up she won't be busy long because there will be no customers. I can always count on someone named Hope and another named Jessi who are always friendly and willing to help and always seem to keep busy working. Some new girl, not sure of her name seems really lazy. All of this might seem strange, but I work with people and read people pretty well. I have to with my job. JoAnn is not a good fit right now. The other workers seem kind of lazy, but at least they aren't rude. Sorry to be so negative, but I am tired of being treated like a second class citizen and I thought you should be made aware of the situation before it got out of hand and causes a really big problem.

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E
5:22 pm UTC
Verified customer This complaint was posted by a verified customer. Learn more
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On 7/05/20 at approximately 16:50 I went to the Doller General and picked up 4 items and placed them on the counter. There were 3 clerks behind the counter, and none of them were wearing masks, which was offputing, but the one checking me out, put several pieces of candy in her mouth, one at a time, between touching the items I picked up. This is revolting...

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M
3:45 pm UTC
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I went in store to buy a few food items as I usually do and all of a sudden the manager starts yelling from checkout that we're not allowed in the store. She said she reviewed cameras and we looked sketchy. She saId we needed to leave bedore she called cops. She never could tell me that I had stolen something or what exactly what I did that was sketchy. I...

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M
12:18 pm UTC
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I was at Dollar General located at 22100 Coolidge Hwy, Oak Park MI 48237. On Thursday July 2nd, 2020 Between 11am and noon. The cashier who was working at the time is rude, unprofessional, has bad manners. I asked her a simple question she replied with a very nasty attitude. I left without buying anything. Also, the store was filthy and shelves empty. I do...

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K
8:58 pm UTC
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In Kentucky stores are supposed to practice safe measures in regard to Covid19. At 5 pm on July 4 the parking lot was full and multiple members of multiple family were in line all the way to freezers. No one wearing mask, no one cleaning carts, no one standing 6 ft apart because too many people allowed in store and not enough employees to handle holiday...

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Dollar General Category
Dollar General is ranked 13 among 103 companies in the Retail Stores category