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About your employee not doing their job.
I was in the Imperial Dollar General in Imperial when we was suppose to have masks on and this drunk girl started running her mouth to my daughter who was waiting for me to pay for my stuff. the girl was using foul language and calling my daughter on to fight. Now Your manager should have stopped them. But no she just stood there and watched her. I asked her to stop and she started on me. I am 72 years old and I ask the manger to stop them. she did nothing. I know you watched the tape and you could not see that when she stepped to my daughter the third time that she was bringing up her arm when my daughter attacked her . I am not defending my daughter but now you have banned her and the other girl started it. The guy that was waiting on us is deaf and didn't know what was going on. The manger should have told them both to leave. We have been going to your store for over 10 years and never had any trouble. I was a manger and I now that she should have stepped in and made them leave. I can't believe how that store is ran. You can't get through the store half the time because there are boxes every where. Get some one in there that can do their jobs. Your employees are always outside smoking when people are waiting in line to check out. We always have to go looking for someone to check us out. These is awful that you staff let a drunk attack a 72 year old lady and just stands there a watch. This went on for a good while. And now my daughter is banned from the store for sticking up for me. VERY VERY SAD that you run your stores like this. And so you know I will be putting this on facebook so all my family and friends know not to use your stores. They are not safe.
Customer service
I was shopping at the Dollar General in Gulfport Mississippi at the store on Dedeaux Rd just before 9. I could hear the store clerk yelling at a customer (I was in the furthest isle away) that she/he can swipe their own card and they know how. She was rude and beligerant and embarrassed the customer and everyone around her. When I got to the counter I asked...
Read full review of Dollar GeneralA very rude employee and unethical behaviour
I visit The Dollar General Store #06905, to look for Disinfectant Items, didn't find nothing of those items. I bought a 12 Pk of Michelob Ultra beer, because I saw the sign that it was on sale for $14.00. When the cashier scan it, it came up as $14.95, I told her that the sign said $14.00, she said she could not change it, because the register didn't let...
Read full review of Dollar GeneralAssociates do not wear face masks
I live in Amado and am very upset that the associates do not wear face masks. I asked and they said manager said they didn't have to. I am an elderly customer and worry greatly about not carrying about us your loyal customers. I go at least three times a week but am considering not going anymore and tell my friends as well. Even Wal-Mart associates wear them. Very disappointed.
Read full review of Dollar GeneralMichelle, Manager at Bolivar, NY Dollar General
As a healthcare worker, wearing a mask is expected of me. During this COVID19 outbreak, Dollar General has signs posted asking customers to wear a mask per NY's governor executive order. Which makes sense to me. Michelle, a DG employee and manager, chooses to wear her mask around her neck when dealing with delivery personnel as well as her staff and...
Read full review of Dollar GeneralCustomer service
Was in dg in humboldt, tn. On mothers day. Line was backed up...10 to 15 some with buggies full... Only one cashier. Mgr, came up and said district mgr told them not to open another register unless at least 13 in line. There was also another employee there putting up stock. We kept complaining till she sent other girl to open the other register. Mgr got...
Read full review of Dollar GeneralYard crew
I live next door to the Dollar General on Shelby Road in Kings Mountain, NC. The people mowing the grass are not mowing next to my lot. I have asked them several times to mow their part of the yard. I have shown them the property line but they still do not mow the grass. If I have to keep paying someone I am going to have to send you a bill. Please help me with this issue.
Read full review of Dollar GeneralThe employees
I am having trouble with 2 employees at dollar general in barnwell sc one young lady name is Dee an other one I dont know her name she dark skin an have red an black braids in her hair they work 3pm until close on 05/20/2020 they was playing in the store an had music turned up loud an it had cursing in it an not right music for consumer. Dee an the other...
Read full review of Dollar GeneralAppearance of store and employees.
The store on navarre road in richville (canton) ohio is a total joke. The store is dirty. The employees are dirty. I frequent here often because it's the closest go to. However, the racks inside are never put away. Shelves are truly always empty. You can't even get down the school section aisle as there is always totes or roll away bins in the way. The...
Read full review of Dollar GeneralNot enforcing masks
I was recently in 2 different Dollar General stores in my area and despite there being a sign on the door that masks are required in the store, there were customers in the store without masks on. When I asked the cashier, I was told that they can suggest masks but not enforce them being worn. I have a daughter who is immunosuppressed and an elderly mother who I shop for. I cannot risk their health because stores are not willing to follow the state mandated guidelines. I will no longer shop in ANY Dollar General stores until this policy is enforced for my/other shoppers safety. What is so difficult about no shoes, no shirt, no mask no service?
In store service
5/19/2020 went to store 13236 route 31 washington nj, clerk never watches front check out, alway have to yell is anyone here... This has happen serval times, there alway people waiting in line, the clerk never comes right awayshe always takes her good old sweet time, to get to the checked out, today was charged 1.85 for to ice teas, that where on sale...
Read full review of Dollar GeneralNo masks or gloves
I went to Dollar General this morning and saw 2 employees maskless and gloveless. I thought there was a store policy about this? They are usually good about this there, or have been for the last month or so. And you have customers not adhering to the 6' distancing, and the employees say nothing. I'm a diabetic and around alot of people who are diabetic, one recovering from cancer and brain surgery. Not feeling safe in your store.
Customer service unethical behaviour by store associate
On may 16, 2020 at 8;36 am transaction# 890740319218039914510926910419913013321681 my item was # [protected]-105 >35lb dog chow I was a customer in dollar general in which I shop if not everyday but every other day, when an associate name doug spoke with the cashier and said I am so sick of people coming in here asking for something hell if they don't see...
Read full review of Dollar GeneralNo masks
Welp no masks are worn in floyd county ky in some of their dg stores We went to several store s and not a mask in sight either. One employee is too hateful to work in the public
Read full review of Dollar GeneralManager at your noel dollar general #07813
Been in there several times when she is there and she has been unfriendly to me and I know getting a new store but I feel itll be just like the old one with her she wont keep it clean and I sure there will always be stuff on the carts and in the way it is now. The only 2 that ever say hi when you go in is lisa cole and morgan h. And they are willing to help you when you need help
Read full review of Dollar GeneralService
Ask if there was a restroom clerk replied not for public and i told her well cant be cause my daughter has use restroom here before in this store plenty of times and today it was it not for the public in a rude manner 325 main st. Cadiz ky [protected] store number
Customers service
On may 6, 2020 I walking inside the store I noticed a 90% off sign on this rolling cart in there was 3 bins and 1 sign.. So I proceeded to it.. I looked on it and saw a makeup.. I even saw a co worker and she just came out the store but put her things up and got back down on her knees and started to make more purchases because you have people that shop for...
Worker
I went into store and short girl with bobcut and hard rim glasses this was tonight 5/03/2020. I went into store to get some milk ice cream and ice, she says to me um we close in 7 minutes, I said cause it made me mad, I guess I will go somewhere else, she said (okay) I have worked for heb for 14 years and you never tell a customer that until you are closed...
Read full review of Dollar GeneralCashier
I was at Bethel Springs Tn.Dollar general today and bought over 70 something items that were suppose to be 50% off. at least that's what the tags that were displayed on boxes said. But when I got home I started unpacking my items and started thinking that the price I paid at store was extremely high. And noticed that not a one of the items price was reduced by 50% . I would like to get a store credit or refund on that 50 % discount that was advertised for me to get. Because if not then I would consider that to be false advertisement. Ive tried over 20 times calling store and no one will answer phone.
They do not answer phone calls. Neither do they answer emails, except to say they received it and will soon answer. I am also tired of all the products that say "Unavailable" or " Out of Stock" or "Only Available in Store." It's worse since the Corona virus but was horrible before then, too. There are also items I used to buy online that now say they're only available in the store. I've been buying from them many years but If I find an alternative, I will switch - purely out of frustration. Oh, yes, I also am against their increasing shipping costs to us.
Employees
Today I was at dollar general love going there but today was the worst day there not going there no longer the employees was very rude at me the young guy and the older woman with glasses I had coupons on my dollar general app the kid was giving me a attitude and the older woman that works there telling me that the coupons in the dg don't work she Embarrassed me in front of the people that was there and they all was laughing and talking about me and looking at me I was trying to explain to her and she was telling me stop lady I have better things to do I was like that's a nice way to treat your costumers never going back there again so I went to the one in Lowell church st the coupons worked there with no problem and they are very friendly I even told her about what happened to me earlier she said yeah I know that woman a lot of people complains about her if she is not happy with her job she should leave
About Dollar General
The product range at Dollar General is diverse, encompassing everyday items such as cleaning supplies, groceries, health and beauty products, pet supplies, toys, clothing, and home decor. The stores are designed to make shopping simple and hassle-free, with a layout that allows customers to quickly find what they need.
In addition to physical store locations, Dollar General also provides an online shopping platform, where customers can browse and purchase a selection of goods. The website offers features such as a store locator, digital coupons, and weekly ads to help consumers find discounts and plan their shopping trips.
Dollar General's services include a mobile app for easier access to deals and the DG AutoDeliver subscription service for regular deliveries of select items. The company also offers a loyalty program, DG Rewards, which allows customers to earn points and save on future purchases.
While Dollar General focuses on affordability, the company also emphasizes convenience by maintaining stores in rural and urban neighborhoods that may be underserved by other retailers, aiming to be a one-stop shop for basic consumer goods.
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Overview of Dollar General complaint handling
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Dollar General contacts
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Dollar General phone numbers+1 (877) 944-3477+1 (877) 944-3477Click up if you have successfully reached Dollar General by calling +1 (877) 944-3477 phone number 0 0 users reported that they have successfully reached Dollar General by calling +1 (877) 944-3477 phone number Click down if you have UNsuccessfully reached Dollar General by calling +1 (877) 944-3477 phone number 0 0 users reported that they have UNsuccessfully reached Dollar General by calling +1 (877) 944-3477 phone numberMedia Inquiries+1 (615) 855-5775+1 (615) 855-5775Click up if you have successfully reached Dollar General by calling +1 (615) 855-5775 phone number 0 0 users reported that they have successfully reached Dollar General by calling +1 (615) 855-5775 phone number Click down if you have UNsuccessfully reached Dollar General by calling +1 (615) 855-5775 phone number 0 0 users reported that they have UNsuccessfully reached Dollar General by calling +1 (615) 855-5775 phone numberPaid Advertising Inquiries+1 (888) 877-9374+1 (888) 877-9374Click up if you have successfully reached Dollar General by calling +1 (888) 877-9374 phone number 0 0 users reported that they have successfully reached Dollar General by calling +1 (888) 877-9374 phone number Click down if you have UNsuccessfully reached Dollar General by calling +1 (888) 877-9374 phone number 0 0 users reported that they have UNsuccessfully reached Dollar General by calling +1 (888) 877-9374 phone numberHuman Resources Inquiries+1 (800) 678-9258+1 (800) 678-9258Click up if you have successfully reached Dollar General by calling +1 (800) 678-9258 phone number 0 0 users reported that they have successfully reached Dollar General by calling +1 (800) 678-9258 phone number Click down if you have UNsuccessfully reached Dollar General by calling +1 (800) 678-9258 phone number 0 0 users reported that they have UNsuccessfully reached Dollar General by calling +1 (800) 678-9258 phone numberCustomer Service Inquiries+1 (855) 275-3447+1 (855) 275-3447Click up if you have successfully reached Dollar General by calling +1 (855) 275-3447 phone number 1 1 users reported that they have successfully reached Dollar General by calling +1 (855) 275-3447 phone number Click down if you have UNsuccessfully reached Dollar General by calling +1 (855) 275-3447 phone number 0 0 users reported that they have UNsuccessfully reached Dollar General by calling +1 (855) 275-3447 phone number100%Confidence scoreHuman Resources Inquiries
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Dollar General emailscustsvc@dollargeneral.com100%Confidence score: 100%Supportdstewart@dollargeneral.com94%Confidence score: 94%marketing
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Dollar General address100 Mission Ridge, Goodlettsville, Tennessee, 37072, United States
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Dollar General social media
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