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Dollar General Customer Service Phone, Email, Contacts

Dollar General
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www.dollargeneral.com
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1.2 3842 Reviews 3835 Complaints
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Dollar General complaints 3835

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K
12:20 pm EDT
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I was in the Labelle Florida Dollar General Market, I was there for my usual products and hoped to get Lysol spray for home use, 1 can but was none on shelves, I ask a employee and was told we just put out like 2 cases, we went and looked and there was none, as I was checking out here come a man with all the Lysol spray in his cart, like 40 cans, I ask him...

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K
2:37 am EDT
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I went to the store that is on w. Walnut on 4/28/20. I asked the manger that was on duty that if and where the disinfected wipes are. His reply to was they r behind the counter. I said oh ok. They r limiting one container of them per person. They want to do tp that way also. I was told many times from employees that u can only buy 1 container per person...

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4:09 pm EDT
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My husband and I go to store #14289 on 12235 West Pike, Gratiot, OH. We are both 69 years old and try to contact stores before we go there due to the virus to see if they have the product we are looking for. For the last 2 weeks or maybe longer, no one at this store answers the phone. Now for the last 4-5 days, the phone rings and all we get is static and...

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A
12:58 pm EDT
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My sister and I went into the dollar general (store # 15729) in Albertville, Al. on 04-26-20 and I have never in my life been treated so badly in a store. We went in just to get drinks, paper plates, laundry detergent, garbage bags, and so on. We didn't get anything that wasn't an essential but from the moment we walked in the employee (Allison) had it out...

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R
5:57 pm EDT
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My daughter purchased 3 solar lights for me at the Hulbert, Oklahoma store. The cashier did not bag them and in picking them up one dropped, breaking. The cashier looked at my daughter and pretty much said, "can't do anything about it" because my daughter dropped it. My daughter is 35 and a very responsible adult. I feel the company owes the money for the yard light because the cashier did not bag it after taking the money.

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M
8:52 pm EDT
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I went into the south parkersburg dollar general store on pike street suit 5. The employee shantelle working night shift on 4/24/2020 at 8:15 followed me outofthe store accusing me of stealing in front of everybody outside the store when I clearly have done no wrong. Public wonderment n public embarrassment and I want to file suit n due this store and the...

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J
10:04 pm EDT
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the most racist district manager. She wants all black people. Hates you if you aren't black especially her 2 employees who are Hispanic and white males. She is rude to customers! She hates one employee so bad she demoted him because he has a 2nd job! She treats her employees very badly. She's always screaming at everyone including store managers! She need...

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6:49 pm EDT
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My name is Denise Diggs and I am of sound mind and I have personal information about the incident that occurred on April 20, 2020. On April 20, 2020, I decided to be a good Samaritan and help a homeless person. Therefore, I decides to purchase some canned Vienna sausages that were clearly priced 59 cents in that section. Once the sales associate started...

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B
3:22 pm EDT
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My mom finally got out of the house and went to the Dollar General located in Simmesport, La. She was in the store for a very few minutes to get the things she needed. When walked out of the store, her car was egged with raw eggs. She was to scared to go back in the store and report this, so I went in today and just lucked up that a District Manager was in...

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E
1:50 pm EDT
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I Ealla Moore was in your store in Inverness, MS Store number 19950 about 11:00 am Saturday morning April 18, 2020. I was treated so rude every other customer that came into the store was complaining about her attitude. She was snapping everyone up and being unprofessional. As I walk into the store there was a signup that read three paper products per...

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1:47 pm EDT
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04/18/2020 around 9:15 am: I was checking to see if this store had their chemical supplies on the shelves. At the time a gentleman and a lady were in the process of stocking their current shipment. I asked them if they had received any Lysol disinfectant spray or wipes. The lady replied: "we do not know and if we did it would be tomorrow before they would...

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N
3:20 pm EDT

Dollar General covid 19

Your store in Alvarado, TX . Needs wipes at shopping carts no one employees and customers have no face coverings . Isles are crowded Boxes need to be unpacked no room in store . I will not return until pandemic is gone … I did not feel safe at all in store when I asked about senior hour they said it was open to everyone, they did not just have seniors in. Anyone could go in, that was not the point of senior hours . Thanks .

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C
12:10 pm EDT
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On this date, 4/17/20 at 10:24 am I was shopping at my local dollar store (#14481) where I shop regularly, as I was doing my shopping, there were two young males restocking the shelves and as I was going about my business buying what I needed, one of them had made a statement towards his co-worker, "do you smell vinegar?"(very loudly) as I was making my way...

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3:52 pm EDT
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Today at 8:30 am I went to the above business for milk. As I was in the the checkout line a lady in front of me began chastising the shopper in front of her... saying that, in today's environment, it was not right for her to take all the cleaning supplies and paper products, leaving nothing for anyone else, that all other stores limited the items to 2 per...

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X
1:18 pm EDT

Dollar General Shopping carts not sanitized

On 4/15/2020 and other dates I have shopped at the DG store on Pine Hollow Rd. in Kennedy twp. 15136. The shopping carts are being used by customers and not cleaned or sanitized after they use them. The store is understaffed and no one there to clean the carts. W ith the Covid19 virus so easy to catch from others this is a real concern for me. Dollar General needs to have a dispenser with sanitary wipes at each entrance so customers can wipe the cart before using it. That would be a good thing for public health!

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1:05 pm EDT
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I visited your store in Belleville store # 16112, I was looking to purchase a 13 gallon trash can with a lid. Found the can, not the lids, so I saw an employee stocking and asked if there were lids in the back maybe because there were none for the can I wanted. Her reply was, "guess we don't have any", so I went the the cashier who I assumed was an manager...

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M
1:58 pm EDT

Dollar General you clearly don’t care for your workers

So I am a regular at the dollar General on University Dr in Huntsville Alabama. You all do not care for your employees. Always out of gloves. You do not provide mask. There is no shield up to stop them from getting sick. We need them. I was talking to a newer employee, Ardemise, and she has a newborn baby at home and comes in and never complains. When I say something about her work conditions she smiles and just says she stays sanitized and makes sure her customers are safe. I've seen her spray baskets and wipe handles all throughout the store. She has gotten in her hands and knees to find things in the back of the shelf for me but yet y'all do nothing to protect them?! Do you not care about their families? They don't even make double digit income. She would make more money and be safer on unemployment and when I asked about that she just insist she is there because someone needs to make sure the community is taken care of. I am disgusted at management not at least having the plastic shields up. That store is known for the homeless community being near so she is putting her child at risk just to make sure they are open for people like me. Moms that are short money I've seen her buy items they need during this pandemic which really just pushed me over the edge. All this chaos and she is serving and caring for others. She isn't scared for her health, or so she says, but she is making sure we are okay. Well I am scared for her. What if she is fine and her baby gets sick. We need people like her who care for others. We also need Lysol and toilet paper. Fix the work conditions or we will have to take our business elsewhere because they aren't protected so I will not expose them.

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B
1:55 pm EDT
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On April 13, 2020 I was in your store located at 2885 Ovilla Road in Ovilla Texas store #06298 and was appalled by the service that I received. I made my purchase and left but I had forgotten something and I went back inside. While I was in line waiting to be checked out I heard a show that I am not familiar with playing and was surprised that the person...

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10:19 am EDT
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Like many residents of our small town, I happily welcomed the arrival of the local Dollar General store; it was well stocked, clean and bright, and offered residents increased shopping opportunities. But the store is becoming increasingly disappointing in some ways, mostly because of cluttered aisles. When I say cluttered, I mean aisles partially blocked...

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6:50 pm EDT
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Dollar General in Trinity, NC -hey 62. I needed to buy whole milk & 2% milk. The manager said no. She was limiting me to 1 gallon. She said I couldn't come back later. She said no one else could come back. I wasn't getting the same type and she told me I could get chocolate. I needed whole & 2%. The other locations in Trinity, Thomasville, and High Point...

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About Dollar General

Screenshot Dollar General
Dollar General is a widely recognized retail chain that specializes in offering an assortment of products at low prices, primarily targeting consumers looking for value and convenience. The company operates thousands of stores across the United States, with a significant presence in small to medium-sized towns.

The product range at Dollar General is diverse, encompassing everyday items such as cleaning supplies, groceries, health and beauty products, pet supplies, toys, clothing, and home decor. The stores are designed to make shopping simple and hassle-free, with a layout that allows customers to quickly find what they need.

In addition to physical store locations, Dollar General also provides an online shopping platform, where customers can browse and purchase a selection of goods. The website offers features such as a store locator, digital coupons, and weekly ads to help consumers find discounts and plan their shopping trips.

Dollar General's services include a mobile app for easier access to deals and the DG AutoDeliver subscription service for regular deliveries of select items. The company also offers a loyalty program, DG Rewards, which allows customers to earn points and save on future purchases.

While Dollar General focuses on affordability, the company also emphasizes convenience by maintaining stores in rural and urban neighborhoods that may be underserved by other retailers, aiming to be a one-stop shop for basic consumer goods.
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3. Writing the title: In the 'Complaint Title' field, provide a concise summary of your main issue with Dollar General. This title should be clear and to the point, allowing readers to understand the crux of your complaint quickly.

4. Detailing the experience: When describing your experience, be as detailed as possible. Include key areas such as customer service, product quality, pricing discrepancies, store cleanliness, employee behavior, or any other specific incidents that occurred. Mention any transactions you had with Dollar General, including dates, store locations, and what you purchased. Clearly describe the nature of the issue, the steps you took to resolve it, and how the company responded. If you attempted to resolve the issue, detail that process. Explain how this experience has personally affected you, whether it was a loss of time, money, or trust in the company.

5. Attaching supporting documents: If you have any receipts, emails, photos, or other documents that support your claim, attach them to your complaint. However, be cautious not to include any sensitive personal information that could compromise your privacy.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred as a result of your experience with Dollar General. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it's a refund, exchange, apology, or any other form of redress.

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Overview of Dollar General complaint handling

Dollar General reviews first appeared on Complaints Board on Jul 3, 2007. The latest review signing up for delivery service. was posted on Apr 27, 2024. The latest complaint Ineligible for hire was resolved on Jan 13, 2023. Dollar General has an average consumer rating of 1 stars from 3842 reviews. Dollar General has resolved 189 complaints.
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  1. Dollar General contacts

  2. Dollar General phone numbers
    +1 (877) 944-3477
    +1 (877) 944-3477
    Click up if you have successfully reached Dollar General by calling +1 (877) 944-3477 phone number 0 0 users reported that they have successfully reached Dollar General by calling +1 (877) 944-3477 phone number Click down if you have UNsuccessfully reached Dollar General by calling +1 (877) 944-3477 phone number 0 0 users reported that they have UNsuccessfully reached Dollar General by calling +1 (877) 944-3477 phone number
    Media Inquiries
    +1 (615) 855-5775
    +1 (615) 855-5775
    Click up if you have successfully reached Dollar General by calling +1 (615) 855-5775 phone number 0 0 users reported that they have successfully reached Dollar General by calling +1 (615) 855-5775 phone number Click down if you have UNsuccessfully reached Dollar General by calling +1 (615) 855-5775 phone number 0 0 users reported that they have UNsuccessfully reached Dollar General by calling +1 (615) 855-5775 phone number
    Paid Advertising Inquiries
    +1 (888) 877-9374
    +1 (888) 877-9374
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    Human Resources Inquiries
    +1 (800) 678-9258
    +1 (800) 678-9258
    Click up if you have successfully reached Dollar General by calling +1 (800) 678-9258 phone number 0 0 users reported that they have successfully reached Dollar General by calling +1 (800) 678-9258 phone number Click down if you have UNsuccessfully reached Dollar General by calling +1 (800) 678-9258 phone number 0 0 users reported that they have UNsuccessfully reached Dollar General by calling +1 (800) 678-9258 phone number
    Customer Service Inquiries
    +1 (855) 275-3447
    +1 (855) 275-3447
    Click up if you have successfully reached Dollar General by calling +1 (855) 275-3447 phone number 1 1 users reported that they have successfully reached Dollar General by calling +1 (855) 275-3447 phone number Click down if you have UNsuccessfully reached Dollar General by calling +1 (855) 275-3447 phone number 0 0 users reported that they have UNsuccessfully reached Dollar General by calling +1 (855) 275-3447 phone number
    100%
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    Human Resources Inquiries
    More phone numbers
  3. Dollar General emails
  4. Dollar General address
    100 Mission Ridge, Goodlettsville, Tennessee, 37072, United States
  5. Dollar General social media
Dollar General Category
Dollar General is related to the Retail Stores category.

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