Dollar General review: Customer service complaint

Tonight around 7:40pm my son was in need of a new basketball for a tournament the following morning. We live 25 mins away from the nearest Walmart and due to covid they close at 8:30 so we wouldn't of had time to go to dollar general here in town and take the chance of them not having one and then rushing out of town to Walmart but we also didn't want to make the trip if it wasnt needed so I decided to do what any normal person would do and call Dollar General to ask them first. The lady that answered the phone says she didn't know if they had them or not, she said I should just come into the store and see for myself. I explained to her about our time limit and this is why I was calling. I then asked her if she could just go check for me and she told me no because she was to busy. Now I have worked in retail several years and Know for a fact thats no what you tell the customer. I also was in upper management for years and if I would of ever heard one of my employees say this to a customer I would of been floored because customer service is always top priority everywhere. And this isnt the first time I have had an unpleasant experience at this store. It happens almost every time I go in there. Its short staffed, with rude employees and management and not tidy one bit. Sometimes you cant even walk thru an aisle without tripping over something. Something needs to change!
Melissa Bane
[protected]@gmail.com
[protected]