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Dollar General

www.dollargeneral.com

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1.2

Overall reputation rating based on reviews and complaints

Dollar General earns a 1.2-star rating from 11 reviews and 3862 complaints, indicating that most bargain shoppers are dissatisfied with their purchases.

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Dollar General Complaints Page 24 of 194

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M
7:08 am UTC

Dollar General being Charged more than whats on shelf.

dollar gen. in joanna sc is charging you $1.00 are more i've personal been charged up to $2.00 more than what's on shelf price. when addressed why this is happening i'm told the register price is right i'm wrong either pay it are leave it.

I went and took pictures of the prices on the shelves and showed the cashier who was brand new and didn't know anything the key holder and asst. mgr refused to even look at the rect. said they were right the pricing on the shelves was wrong they just hadn't had time to do price changing. i told them i expected to pay the price on the shelve of the item not get surprised by $1.00 are more price at the register. they said it was dg policy to only let you have one item on the recpt. at the shelf price. this paticular day 5/6/22 at 5.30 pm i was over charged for 7 items by !.00 to $1.50 i have the recpt and the shelve pricing. this is happened before i bought downy shelf price was $10.00 i was charged $12.00. i know alot of people are having the same issues. they have lost my business which was alot since i live two streets over from the store.

Desired outcome: make then price change so that the customer knows what there paying when they go to the register. also they need to be trained in proper customer service.

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D
3:34 pm UTC

Dollar General Flase Termination

My name is Alton Ellzey,

On January 5, 2022 I was working at DG in Appling, Ga staying with my Grandfather who was very ill, and had to move back to my mom's after he went into the hostpital. So I called my store manager in appling to tell her the situation and she just caught an attitude on the phone and I was trying to tell her to transfer me to DG in Grovetown, Ga since I was moving back to my mom's but instead she put me down as " NOT TO REHIRE AT ANY OTHER DG "... So I somehow got the job in Grovetown, and I changed a price on some Dish Liquid from $5.95 to $4.95 since it was a small bottle and it was a sale on it and the manager at that store took the keys from me the next day and told me to go home without any explanation and filed an investigation report on me which didn't even happed.

This was really a False Termination and I am trying to get my Job back but can't until corporate looks into my incident...

Desired outcome: I would really want my Job back didn't do anything wrong as a Key carrier and even the new sore manager at the store in Appling, Ga said it was a False Termination and that the old store managers should lose thier Jobs.

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W
1:27 am UTC
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am a current employee at your Valle Vista store in Kingman, AZ and feel my job is on the line due to mistakes made by management and not by me. The facts here is a till shortage of $32.00 which happened on my shift and on my register. Upon clocking out that afternoon, I gathered my things and left. Looking back now, I don't recall my drawer being pulled or...

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A
8:00 pm UTC

Dollar General Clover valley non dairy creamer

Ive been buying ND creamer for years.. thought i was getting 10 oz for $1.oo. or 10 cents an ounce.. the Bottle says 10 oz implying 10 oz of product, but it weighs 10 oz INCLUDING the 2 oz container. Walmart container weighs what it says plus the 2 oz for the bottle. This is a Ripoff. I had to add words as the site advised complaint too short. Didn't matter what dollar general it was bought at the are all the same. Various dates of purchase too. Ripiffffffffffff

Desired outcome: Stop cheating. Comparison shopping divides the amount of product by the price so you know price per oz.

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W
11:44 pm UTC
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I've been working at DG going on 6 months now and never had a till short more than a couple bucks with old manager. Now the new manager is back from a leave of absence and the one day scheduled with her in the morning, my shift ended at 1:15pn I clocked out, however, she writes me up for my till being $32.00 short? Wow... really? #1, who else was on my till...

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U
12:47 pm UTC

Dollar General Nasty looking store

Your store on the corner of Fenton Rd and van slyke Rd looks nasty. Nothing is put on the shelf's. You can't walk down most of the isles needs to be cleaned in a bad way.

Desired outcome: Clean it up

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J
5:44 pm UTC

Dollar General charged wrong price

I was at dollar general

13903 FM812 RD

DEL VALLE, TX 78617

I BOUGHT 3 6PACKS 16.9 OUNCE PEPSI. THE PRICE WITH AN ADVERTISEMENT ON THE SHELF WAS 3/$10.

THE CASHIER( WITH NO NAME TAG) RANG UP $4.25 EACH. After looking at the receipt there was 3 deduction on the pepsi [protected]@.58 cents and 1 at .59 cents. That came out to $11. I went back in and said there is something wrong. I explained it to her. THEN she shrugged her shoulders at me and said oh well. I wasn't angry till that point. I have worked customer service for 50 years. Then I said I would like to see a manager, Another lady came out and gave me just as much huff, trying to figure out with paper and pencil what i was saying. after about 15 minutes , I got my dollar back.

It is not about the 1 dollar but what if they did that to 3 or5 items. and the attitude was far beyond anything proper or courteous.

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D
5:46 am UTC
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This store in houtzdale pa is a disgrace! There is stuff off the shelves and laying on the floor, its so messy, floors and isles are cluttered, inventory not put away, check out person is so rude. They stand around and gab instead of working to clean up the store, they are getting paid just to be there? Something needs to be done with the store get it organized, and hire people that want to work!

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L
1:14 am UTC
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I went to dha at rosemeade parkway and marsh lane. I was a frequent shopper until they hiredentire new shift. The employees there are very rude and always appear to be under the influence of something. Smoking weed outside. The rehire lives in my complex and has a boyfriend who is usually trying to date other woman and I assume she thinks I have slept with...

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M
9:15 pm UTC
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Dollar General Breeze feminine care by rexall

I bought a box of breeze tampons by rexall 36 count it says on the box. I opened as soon as got home and there was only 32. Makes me wonder if my last box at purchases was short or if there are more boxes that are short... someone should look into it. My box appeared to be unopened so I don't think this incident happened in the store but the factory.

Desired outcome: A half off coupon on my next box or something

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White Daisy
Phoenix, US
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Apr 30, 2022 11:15 pm UTC

Take it back and get a new box

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C
10:41 pm UTC

Dollar General Baby bundts

I purchased 4 boxes of the Baby Bundts cinnamon swirl tonight at 2030 from the local General dollar.

Upon getting them home, I opened a box to have a couple. Image my surprise when I opened one of them and it was hard as a rock. I could bang it on the table. I opened 2 more from the box and they were half hard, dry and crumbly.

To give benefit, I opened another box to see if I received a bad box. They too were dry and crumbly. I looked at the expiration date and its in 6 days. Why would a store sale food about to expire?

Shame on me for not checking the date on the box but shame on the store for making me feel I have to.

So dissatisfied and disappointed.

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White Daisy
Phoenix, US
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Apr 30, 2022 11:16 pm UTC

That's because they don't pull expired items from the shelf. I know I work at DG in Kingman. Same crap there also

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M
11:35 am UTC
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Dollar General Poor service from manager

I went in a couple of weeks ago to do the $5 off $25. I had not been there for months, due to nothing ever being stocked. I had five tide proctor and gamble coupons to use on five tide. The cashier rang up my five tides, no problem. I went back in to do five more with paper coupons, the cashier missed scanning a tide, so the transaction would not accept the fifth bottle of tide. So the cashier called the manager for help. The manager is in definite need of customer service training. It was as if he was being racist towards me. That's never happened there before. He was in lack of politeness when speaking to me. He said one coupon a day. I said how am I supposed to get my $5 off $25 that way? He shrugged his shoulders and walked away. I have always done the $5 off $25 with five paper tide coupons, for years. The manager definitely has issues when addressing customers, if he can't handle it, he should not be there.

Desired outcome: At this point an apology is of no good. Manager acted as if he was racist with me. I have no clue why. Was his actions correct?

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White Daisy
Phoenix, US
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Apr 30, 2022 11:20 pm UTC

That's because DG employees and management are not well trained nor do they have any customer service skills. I know I work at DG and they are trying to fire me and I know I'm right. I always give my customers the most respect even put their bags in cart for them asking if they need help to car. I can't stand the management and employees gossip way too much. Don't shop there anymore

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harvsoul
Montross, US
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Apr 18, 2022 7:58 pm UTC

Here we go again playing the race card. It was wrong for him to address you poorly but racist- that's too harsh

M
Author of the review
M
Maria Guevara
Nogales, MX
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Apr 19, 2022 1:53 pm UTC
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Replying to comment of harvsoul

It is what it is! Even if you try to chocolate cover it!

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C
1:57 pm UTC
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I was told to find another store that had the hours I needed that they would do a transfer. I found another store and started working there. Them yesterday, I am told I will havbe to re apply becasuse the assistant mansger did not tell her manager what she had told me, which is a lie. the manager knew I was working at another store because he was entering...

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E
11:22 pm UTC

Dollar General returning an item

I went to Dollar General Store located at 856 S. Broad St in Brooksville FL

to return an item on April 6th at approximately 8:20 pm. I had my receipt and they would not return my money unless I showed them my ID. I did not have to have an ID to buy item so why would I have to show an ID to return it. And to make matters worse the lady was very rude and she tore a portion of my receipt off. I've never ever been to other stores that ask for an ID to return an item. Even Walmart will take a return item without a receipt if when they scan the bar code and it comes from their stores. Even though they don't give you money back, they'll give you a Walmart care for the total of the return item. Who in the world does Dollar General think they are to ask for an ID to return an item that you have a receipt for. It is none of their business to look at my ID. No wonder no one I know shops at Dollar General and from this point on I will not shop there ever again. Hopefully one day you will be the next ones closing all your stores.

Desired outcome: I would very much like to see the lady fired since I would not go back into this store even for my refund. She does not need to be working with the public. She obviously has a serious problem to treat customers like this.

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A
12:30 pm UTC
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Her name is Sam. She’s not qualified for the job and she’s in the process of chasing away the best workers there, like Dom, who should’ve been made the General Manager. The employees and the community love Dom. I bet I could get 100 names on a petition in this small town to make her the manager. There are people who won’t shop there if she’s not working...

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Y
5:16 pm UTC
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On April 2, I was sent money thru Western Union and looked up the best place to go since I’m in bed as per in an accident, It states on the internet they have a Western Union Service, im with pins in my leg so it’s hard to get off and on the car, this place without even the most regrets, Mng. said “we have no Western Union Service, funny how the sign is also still over their register, 10800 River Road, St. Rose Louisiana. 70087

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N
8:57 pm UTC

Dollar General Manager

I was in Store #14720 In Atmore, Al today and purchased several items including Mountian Dews that the sale price stated was 4 for $12.00. I purchased 8 of these. My total came to $60.75. I knew the total seemed to be a little high but I thought that with the other items, including a couple magazines, a pkg of diapers and body wash and bleach that this might be right. I went to the car and looked at the receipt and noticed that the cashier had only given me a credit for $3.50 for the mountians dews which would have them costin $30 something dollars. I can not see now since he scratched the price out with a black sharpie. I knew this was not right. I Needless to say I was told in not so many words that the sale had gone off on the 30th and I should have looked at the dates (which are in very small numbers at the bottom of the sale ticket. The manager was the cashier and we had a very bad discussion on this topic. I told him he should have already removed the sale tickets and should give me the items at the sale price. I never used any bad language but the incident was not nice. I did accuse him of false advertisement, especially since sale tickets were still all over the store. The only one he removed while I was in the store was the 1 ticket (not all the ones that was on the pepsi products) just 1 ticket. I advised that I wanted a refund, which I did receive but had to tell him that I needed my receipt since I had purchased other items as well. I then advised that there were probably other customers that thought they were getting the sale prices on the items but paying full price and the was not right. I then told him that I would not be shopping the again and he said he was "inviting me not to shope there again". I told him that he did not need to do that because I would not be back there with these type of practices going on. I worked in customer service for years and you do not treat customers this way.

Desired outcome: I would like a response

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R
2:30 pm UTC

Dollar General Employees

It was 03/30/2022, at 12:00 noon, I was at the checkout, and an older lady employee came around towards the checkout, then went towards the back of the store to avoid checking me out. Then another younger lady employee dropped boxes next to the counter, looked at me, then disappeared towards the back of the store. I asked out loud, if anyone was working, but got no response. I left the item on the counter, then exited. I have had issues getting help at this store before. Please look into this matter!

Desired outcome: To be treated like a good customer from now on.

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K
1:55 pm UTC
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Date 03/31/2022 12:45 I went into the store to retrieve some money that someone send me thur Western Union. There is a lot of advertisement of Wester Union outside the store. The lady at the cash register said enter my phone number, I told her I didn't have a phone number, I had a number from wester union and my ID. She contiune to tell me I have to enter a...

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K
4:59 am UTC

Dollar General Former employee

So I worked for dollar general and have received the worst ever 3/6/22 I was let go and a paper detailing tons of lies was given to me saying I was fired Christy who schedules her self and dosent show up and is friends with the district manager swept my appeal under the rug and I haven't heard anything back I feel my case is hopeless I enjoyed my job and everyone as far as I know enjoyed working with me and customers loved my attitude loved cheering up the day I have attached a photo of the report the wrote which not a single thing is true on it even the part where I was on my cell I had called her to see where she was then it turned into a argument and she told me to go home not that I abandoned my shift I just dont know what to do my name has been ran through the mud and it is disgusting store number is on photo but it's 3396 probably one of the worse for ware stores but I was trying to get it back into shape thanks if you read this.

Desired outcome: Get my job back but at a new store she wouldn't let me transfer

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MGerow
Elmira, US
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Mar 30, 2022 2:56 am UTC
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I feel for you! They are a [censored]ty company to work for take your friendly and hard working self and work for a company that cares. You deserve it! Leave Dollar General. Asap your to good to work for them!

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