Dollar General
reviews and complaints

Purchased the following items at my local dollar general:

4 six pack btls.of diet Dr Pepper on sale for 4 for $10

1 four oz pkg of Desitin for $4

2 pkgs of 1.75 ounces of max strength Aspercreme $5.50 ea ($11 total)

$25 subtotal for all items

I handed the clerk:

two $1 coupons for the Diet Dr. Pepper ($2 total)

one $2 coupon for the Desitin ($2 total)

two coupons ( a $3 and a $2 )on the 2 Aspercreme products ($5 total)

$9 subtotal for all coupons

$25 subtotal - $9 total manufacture coupons = $16 subtotal (my receipt shows a subtotal of $17)

Note, I tried to use my $5 off $25 subtotal DG digital coupon but was told that I could not use my hard copy manufacture coupons and the digital $5 off $25 subtotal!

Questions:

1. Why can’t my $5 digital DG coupon be subtracted from my $25 subtotal first and then my hard copy manufacture coupons be deducted from the remaining total?

2. Why did my subtotal come up as $17 and not $16 as it should have?

3. Is it a dollar general policy to always deduct manufacture coupons first to lower the subtotal so that the customer’s subtotal will fall below the $25 subtotal requirement needed to use their $5 off $25 DG digital coupon?

4. Does DG stores post their coupon policies somewhere because I have never seen anything online or in-store stating that manufacture coupons must be deducted first before the the $5 off $25 subtotal digital coupon can be accessed.

I have read on DG receipts that the subtotal must be $25 after all other DG discounts but there is no mention of hard copy manufacture coupons having to come off first before the sub total is calculated!

Either way I have been over charged on my purchase today!

after geting cans of clover valley tuna from wagner south dakota dollar genera; store on 3/5/2022 when i opened an made one i found a lg piece of bone . from what i can see it looks like maybe a jaw bone of a rodent.

Over the last several months the local Dollar General (Pocahontas, IA) has been very low on supplies. I thought maybe it had to do with covid but there are boxes of supplies all over the store. So it looks like the staff is just not putting them on the shelves. Also I can go to neighboring Dollar Generals (Manson and Laurens, IA) and that is not the case. I can’t get supplies that I was used to getting such as toilet paper, paper plates, etc., basic items. I have already complained once but nothing has been done to remedy the situation. I have pictures to prove what is going on. Also the self check out has been out of order for weeks now.

I use to shop at the Dollar General in Cassopolis Michigan, I will never shop there again. I felt mortified for the sweetest, best employee that they had working there, she had changed the whole store around when she started working there, the store was clean and inviting. She definitely made a big difference. But the day I was standing in line and the store manager Brian was screaming and yelling and this wonderful lady. Yes I will never again shop there and I advise everyone else to do the same. Vandalia is close or multiple other locations. But don't shop at the Dollar General in Cassopolis the worst manager that I have ever seen. Maybe corporate will figure it out and get us a good manager in that store until then avoid the Dollar General in Cassopolis Michigan

March 2022 went to check out,employee was on phone talking a few feet from me and saw me waiting and ignored me, another employee was behind desk and ignored me ,had to walk out of store.they never have enough items stocked always say they are short staffed.look down to floors and see filth dirty floors you can tell haven't been cleaned in a long time. Manager always outside on phone, comes in only to check you out when she is working.

I hope you can help me with this matter... I was in the store on November 21,2021 I purchased two Gift Cericates. When I got home I had neither. I called the store the store manager said she had seen the asstistant manager put them in a bag with some head sets I had bought my grandchildren. I looked I still did not see them. I ask her if she would call the coraporte office as see what the portcal of tracing gift cards, I gave her my number. I did not hear from no one , so I went in the store . The assit. manager was there he said he would show me the camera. While we were looking at the camera he stated see I put them in the bag with the bath sponges, so the story was changed. Nor did they offer to show me who was after me in line. My husband was found dead on Oct. 5,2021 I wanted to get out for a minute. This store has really been good for the neighborhood. I have been going there ever sinice it opened. I have my receipts What is the portacol of this policy. They were for a $100.00 a piece. In the past when i have purchased gift cericates they give them to you to put in your wallet or purse. Please can you help me with this matter.

I am a regular customer and for the past month there has been no heat in your Oakhall-VA location. I asked the manager if this issue would be taken care of and I was told that they working on it. I think this is not only not fair to the customers but also for the employees. They have to work 8-10 hour shifts with no heat. I am sure that the labor board would not be happy to hear that you have your employees working there for over a month with no heat. We are in the middle of a pandemic and I am sure that they are short in staffing because everytime I go in the store they only have one or two employees. Now if the employees get sick due to no heat they have to call out. How does that make sense when they already have staffing issues. The heat needs to be fixed or else I will contact the proper authorities. There is no excuse why DG being a multi-million dollar corporation and does not want to fix something like a heater. From my understanding this is a rental property so I am not sure why the landlord is not assisting in getting the heat fixed. If this does not get fix I will take my business else where and will let everyone I know to take there businesss else where too. This is so unfair.

Hope to here some type of resolution soon.

I am complaining about store 11036 Sam Houston Huntsville Texas. I work for Door Dash and have a lot of customers that use this store. And most of the time I go in there. They do not have the stuff that my customers want to get them. I tell them to use a nothing store for their needs. This store is trouble. All of the other ones I go in are nice and clean. This one is always messing and the help is unprofessional. They never help you with anything. I know that we are a college town. But, there is no excuse for that store to look that way all the time. The floor always has carts in the way of the shelf and aisle of the departments. I think that you need to either close it down or send a DM or Regional Manager in to investigate the store unannounced to see what this store really looks like. All of the employees and managers are lazy.

Every time February 6,2022 thru February 12,2033 ,Dr Pepper or Canada dry Gingerale is on sale 3 for $ for 12 packs, my Dollar general never has them. They tell me they have no idea when or if they will have them. I have to drive down to 20 miles away to a different Dollar general store.

I went into Dollar General store # 01847 in Wynne, AR on 2/10/22 around 1100 to purchase a small space heater for my station at work. I was surprised to find one for $16.00 and no more than I use it I decided it will probably work just fine. I left and went straight back to work, plugged it in 3 different plugs and was very disappointed that the heater did not work. I immediately left work and drove it back to the store for a refund and decided to order one online. I walked in with my receipt 20 mins or so after purchasing the item and was told they could only exchange for the same item. I explained I did not want the same item. She said that is all they could do. They don’t do cash refunds on items that have been opened. How am I supposed to know the heater didn’t if I did not open it? And why should I be forced to purchase the same item? I was on my lunch break and didn’t want to cause a scene so I told her fine but I need them to open one to make sure it works before I drive back to work. The employee brought another one to the register and opened it up and plugged it in and guess what! That one didn’t work either. It wasn’t until then that she decided to give me my refund. The item was called a convertible fan heater. Barcode [protected]-420.

I shopped in Dollar General in Bethel NC on 2-7-22. I was charged more than shelf label for several items. Dr. Pepper 4 for 10. Charged 4.25 each. Baby butt paste 2.25. Charged 2.80. ONYX foot scrapper 5.00. Charged 6.00. This is all the time in this store. I am always told the price went up and I just let it be. But I am getting really tired of this. I was a retail manager for many years. Someone needs to get the price changes caught up. How hard is it to put up new shelf labels? Items are not priced so that would solve the problem.

Smoking indoors. Usually I use this store for my shopping as it is the neatest one around. Not all messed up and empty half the time. Prepandemic even.

On 2.4.22 I went in to find a product, had to leave. I'm allergic to cigarette smoke, causes me significant breathing issues. The smoke odor was all over the space but strongest in the front. Seemingly coming from the office located behind the registers. It had to have been going on for quite some time due to the proliferation of the smell.

I understand it's been cold outside, but it seems that this issue goes along with many other complaints of this kind at DG. So I will take my business elsewhere.

Nearly every time I go in store # 14402, 21290 Hwy 603, Kiln,Ms at least one employee is standing right beside the front door smoking. There is no way to get in the store without inhaling smoke. I’m very allergic to any smoke, so this is not a good situation. It’s also just smelly around the front door all of the time. I’m sure they could go around the building with no parking area so as not to pollute the customers. It’s a very nice, recently remodeled store. Thank you for any help!

Bought the Heartland Farms Munchy Sticks from Dollar General. Our 3 large dogs each had ONE. All three dogs had a rash by the next day. Ingredients are very misleading as I bought them because they only listed beefhide, porkhide, and rice flour as the primary ingredients. I'm not interested in a refund and I've never complained online about a product. This product should not be sold.

Does an employer have to pay me I got injured at work?
I was injured at work on nov 1st, i'm being evaluated and pending further testing. And a doctor has me remain out of work until testing is complete. The company I work for has not paid me for the whole time I have been out of work.
The company put me on schedule knowing I have to remain out of work. So went to work, so I won't get fired. So after working my head back to a hurting, and dizziness got worse since then. What happened falling object hit the back of my head and lost hearing in my right year. They are unfair to me, I have no income. I'm struggling and hurt bad. Just not my fault I got hurt, it's their ladder that fills on me.