Dollar General

It makes me sick that the CEO makes MILLIONS while us employees makes little to nothing in Ohio. U pay us not even $13 an hour and give us little hours to run out store with just so the higher up people can keep there Tesla's and mansions. No wonder stores look like hell. Your making millions of our backs and we can't even feed our children. And u wonder why u can't keep people? I have put together a team to expose the higher up people in this so called "company" and people will know how bad this corporation really is. How could you be so proud when dollar general is as bad as it is? How do you sleep at night? Someone will answer for this monstrosity!

This is such a long story... I Live in South Western New York State in early February I had a Sheriff knocking on my door, I am a Daycare Provider I found this startling so I did a. quick check of the kids and answered my door. I step outside amd he asked me if I was me and I said yes. He went on to say that Dollar General wants to press charges foe stealing on! e. I was dumb founded I said what? I shop there all the time 2 of my Daycare kids mother works at this store. I don't drive so we often walk there at least 3 times a week or more and I have been a loyal regular customer there since they opened years ago. They have a new manager other than her and one other employee a lady with gray hair who is rude as heck I don't know. Everyone else that works there I know personally on a first name basis! I truly thought someone was playing a joke on me! I said to the officer your kidding right? He said no and I said when and what supposably did I take? He couldn't remember the date off hand but a few days before Christmas and he had no idea other than the manager said I had a cart full of things and only paid for a few items at the self checkout. He showed me a picture of my niece Who is 2 years old he had on his personal phone she was sitting in a cart just her that's a little creepy strange. I told him yes I take shopping with her shopping with me a lot. He handed me a slip of paper to go to court that was it. Thinking back from February to December I remember my niece and I meeting my mom and daughter on their break from work their to get some last minute things just a few days before Christmas they had some gifts to get and I only needed a few small items myself. So we walked and met them at the store I left the stroller at the side of building and put my neice in cart and went in to meet up with them. We. shipped time got away and they cashed out and told Theresa an employee there that they were giving me the stuff they bought receipts were with me. I finished getting the couple of rhinfs I nweded and went to cash out. The fray haired lady and Therwaa were both up front talking no-one headwd to a register so I went to self check out paid for my things put them back in cart and proceeded to exit. We stopped. and chatted pn our way oit with both of them at the front door and off we went. I walk as Ive stated so in my cart was a bag of empty bags to pack the items in that all 3 of us bought. In NY its against the law to use plastic bags therefore you Bring your own they hace cheap paper ones that the handle breaks on the minute you pick them up so foe the sake of making it home I bring my own like most people do! I stood outside packing for a good ten minutes or so smoked a cigarette and we started our walk home. No one stopped me to asked me any questions I had the receipts. from my mom and daughter at that time, they both paid cash. There was ample time to approach me and no-one did I talked to them on my way out remember. I also had been back there shopping a few times after this date not know what they were in the process of accusing me of and not a person said a word to me. The officer said Manager said about 140.00 worth of merchandise and paperwork stated 200.00 worth. In took nothing and the re woods were long gone by February my mom and daughter didnt save them th we y had no reason to. I am irate and plan to file malicious intent, defamation of character, and slander charges against this store and this manager! What a crock of crap! I will never shop at ant Dollar General or will my mom or my daughter again. When word gets out like it does on small city's my Childcare business will be ruined! I have Dollar General's manager who wasn't even working that day to thank! However she will get hers in time! I hope the police cuff her and take her right out of store I'm front of everyone and hope she is embarrassed publicly she deserves it!

Why do We shop Dollar General? a. Convience, b. Prices C. Customer's Choice

I visited #13511 upon check out 2 i$1.00 tems were registered at Cashier at $1.50. I ask the Cashier (She) politely acknowledge (She) will call manager for Price check.

When the Manager showed up she was contesting my request screaming it will only be a one time courtesy. She became a distraction to customer and cashier.

However, I left on the refund but realize I was only refunded for 1 item. The Cashier acknowledge they aren't listening so the Manager had to be call back to front of Store.

When the initial Personnel returned a Male counterpart came with her. {I begin to think they are expecting Me to get irrate due to their lack of attentative. The both were a distraction to Cashier and remaining Customers

They both walk acrossed Cashier bin retrieving loose coins to meet the amount of refund.

Note:. I had to observe pricing defaults, rudeness, irregular intimidation and disrespect. They all discussing their stock, price change at a deficiency. This store is always disorganized, lacking items a shelf. Most important it lacks a diverse work force so they are always informal at Customer Service.

The resolution to them was I was supposed to pay the price at cashiering. My thought I purchased items at the mark price. I would desire an observation and audit due to them involving me in this informal activity. I believe they are cheating customers and corporate too.

Today March 14, 2022, I visited the dollar general on Martin Luther King Dr. Lumberton nc. I went into the store looking for a light bulb for my wax melter. I didn't see any on the aisle that I was on so I approached the next aisle over. While looking to see if there was a bulb or another wax melter an employee called to me from the end of the aisle and ask could she look into my purse. I said yes. Opened my purse and she didn't bother to look. I asked what the problem was and she claimed my pocketbook " looked' heavier. My purse was sitting in the cart the whole time. She embarrassed me in front of people and I kindly responded yes look. In opened it and she didn't even bother to look in it. This employee did not at anytime see me walking around the store until I met her on that aisle. I don't understand how my purse looked any heavier and neither did I pick up or touch my purse while in the store. She humiliated me in front of people and then wouldn't look in my purse. Another employee approached me and I told her what I was looking for and she helped me look. I then asked the employee could she look in my purse to see that I didn't take anything. She looked and said don't worry I only see your things. After everything was said and done the employee still didn't bother to apologize for embarrassing me. I'd like this handled in an appropriate way.

Purchased the following items at my local dollar general:

4 six pack btls.of diet Dr Pepper on sale for 4 for $10

1 four oz pkg of Desitin for $4

2 pkgs of 1.75 ounces of max strength Aspercreme $5.50 ea ($11 total)

$25 subtotal for all items

I handed the clerk:

two $1 coupons for the Diet Dr. Pepper ($2 total)

one $2 coupon for the Desitin ($2 total)

two coupons ( a $3 and a $2 )on the 2 Aspercreme products ($5 total)

$9 subtotal for all coupons

$25 subtotal - $9 total manufacture coupons = $16 subtotal (my receipt shows a subtotal of $17)

Note, I tried to use my $5 off $25 subtotal DG digital coupon but was told that I could not use my hard copy manufacture coupons and the digital $5 off $25 subtotal!

Questions:

1. Why can’t my $5 digital DG coupon be subtracted from my $25 subtotal first and then my hard copy manufacture coupons be deducted from the remaining total?

2. Why did my subtotal come up as $17 and not $16 as it should have?

3. Is it a dollar general policy to always deduct manufacture coupons first to lower the subtotal so that the customer’s subtotal will fall below the $25 subtotal requirement needed to use their $5 off $25 DG digital coupon?

4. Does DG stores post their coupon policies somewhere because I have never seen anything online or in-store stating that manufacture coupons must be deducted first before the the $5 off $25 subtotal digital coupon can be accessed.

I have read on DG receipts that the subtotal must be $25 after all other DG discounts but there is no mention of hard copy manufacture coupons having to come off first before the sub total is calculated!

Either way I have been over charged on my purchase today!

after geting cans of clover valley tuna from wagner south dakota dollar genera; store on 3/5/2022 when i opened an made one i found a lg piece of bone . from what i can see it looks like maybe a jaw bone of a rodent.

Over the last several months the local Dollar General (Pocahontas, IA) has been very low on supplies. I thought maybe it had to do with covid but there are boxes of supplies all over the store. So it looks like the staff is just not putting them on the shelves. Also I can go to neighboring Dollar Generals (Manson and Laurens, IA) and that is not the case. I can’t get supplies that I was used to getting such as toilet paper, paper plates, etc., basic items. I have already complained once but nothing has been done to remedy the situation. I have pictures to prove what is going on. Also the self check out has been out of order for weeks now.

I use to shop at the Dollar General in Cassopolis Michigan, I will never shop there again. I felt mortified for the sweetest, best employee that they had working there, she had changed the whole store around when she started working there, the store was clean and inviting. She definitely made a big difference. But the day I was standing in line and the store manager Brian was screaming and yelling and this wonderful lady. Yes I will never again shop there and I advise everyone else to do the same. Vandalia is close or multiple other locations. But don't shop at the Dollar General in Cassopolis the worst manager that I have ever seen. Maybe corporate will figure it out and get us a good manager in that store until then avoid the Dollar General in Cassopolis Michigan

March 2022 went to check out,employee was on phone talking a few feet from me and saw me waiting and ignored me, another employee was behind desk and ignored me ,had to walk out of store.they never have enough items stocked always say they are short staffed.look down to floors and see filth dirty floors you can tell haven't been cleaned in a long time. Manager always outside on phone, comes in only to check you out when she is working.

I hope you can help me with this matter... I was in the store on November 21,2021 I purchased two Gift Cericates. When I got home I had neither. I called the store the store manager said she had seen the asstistant manager put them in a bag with some head sets I had bought my grandchildren. I looked I still did not see them. I ask her if she would call the coraporte office as see what the portcal of tracing gift cards, I gave her my number. I did not hear from no one , so I went in the store . The assit. manager was there he said he would show me the camera. While we were looking at the camera he stated see I put them in the bag with the bath sponges, so the story was changed. Nor did they offer to show me who was after me in line. My husband was found dead on Oct. 5,2021 I wanted to get out for a minute. This store has really been good for the neighborhood. I have been going there ever sinice it opened. I have my receipts What is the portacol of this policy. They were for a $100.00 a piece. In the past when i have purchased gift cericates they give them to you to put in your wallet or purse. Please can you help me with this matter.

I am a regular customer and for the past month there has been no heat in your Oakhall-VA location. I asked the manager if this issue would be taken care of and I was told that they working on it. I think this is not only not fair to the customers but also for the employees. They have to work 8-10 hour shifts with no heat. I am sure that the labor board would not be happy to hear that you have your employees working there for over a month with no heat. We are in the middle of a pandemic and I am sure that they are short in staffing because everytime I go in the store they only have one or two employees. Now if the employees get sick due to no heat they have to call out. How does that make sense when they already have staffing issues. The heat needs to be fixed or else I will contact the proper authorities. There is no excuse why DG being a multi-million dollar corporation and does not want to fix something like a heater. From my understanding this is a rental property so I am not sure why the landlord is not assisting in getting the heat fixed. If this does not get fix I will take my business else where and will let everyone I know to take there businesss else where too. This is so unfair.

Hope to here some type of resolution soon.

I am complaining about store 11036 Sam Houston Huntsville Texas. I work for Door Dash and have a lot of customers that use this store. And most of the time I go in there. They do not have the stuff that my customers want to get them. I tell them to use a nothing store for their needs. This store is trouble. All of the other ones I go in are nice and clean. This one is always messing and the help is unprofessional. They never help you with anything. I know that we are a college town. But, there is no excuse for that store to look that way all the time. The floor always has carts in the way of the shelf and aisle of the departments. I think that you need to either close it down or send a DM or Regional Manager in to investigate the store unannounced to see what this store really looks like. All of the employees and managers are lazy.

Every time February 6,2022 thru February 12,2033 ,Dr Pepper or Canada dry Gingerale is on sale 3 for $ for 12 packs, my Dollar general never has them. They tell me they have no idea when or if they will have them. I have to drive down to 20 miles away to a different Dollar general store.

I went into Dollar General store # 01847 in Wynne, AR on 2/10/22 around 1100 to purchase a small space heater for my station at work. I was surprised to find one for $16.00 and no more than I use it I decided it will probably work just fine. I left and went straight back to work, plugged it in 3 different plugs and was very disappointed that the heater did not work. I immediately left work and drove it back to the store for a refund and decided to order one online. I walked in with my receipt 20 mins or so after purchasing the item and was told they could only exchange for the same item. I explained I did not want the same item. She said that is all they could do. They don’t do cash refunds on items that have been opened. How am I supposed to know the heater didn’t if I did not open it? And why should I be forced to purchase the same item? I was on my lunch break and didn’t want to cause a scene so I told her fine but I need them to open one to make sure it works before I drive back to work. The employee brought another one to the register and opened it up and plugged it in and guess what! That one didn’t work either. It wasn’t until then that she decided to give me my refund. The item was called a convertible fan heater. Barcode [protected]-420.

I shopped in Dollar General in Bethel NC on 2-7-22. I was charged more than shelf label for several items. Dr. Pepper 4 for 10. Charged 4.25 each. Baby butt paste 2.25. Charged 2.80. ONYX foot scrapper 5.00. Charged 6.00. This is all the time in this store. I am always told the price went up and I just let it be. But I am getting really tired of this. I was a retail manager for many years. Someone needs to get the price changes caught up. How hard is it to put up new shelf labels? Items are not priced so that would solve the problem.

Smoking indoors. Usually I use this store for my shopping as it is the neatest one around. Not all messed up and empty half the time. Prepandemic even.

On 2.4.22 I went in to find a product, had to leave. I'm allergic to cigarette smoke, causes me significant breathing issues. The smoke odor was all over the space but strongest in the front. Seemingly coming from the office located behind the registers. It had to have been going on for quite some time due to the proliferation of the smell.

I understand it's been cold outside, but it seems that this issue goes along with many other complaints of this kind at DG. So I will take my business elsewhere.

Nearly every time I go in store # 14402, 21290 Hwy 603, Kiln,Ms at least one employee is standing right beside the front door smoking. There is no way to get in the store without inhaling smoke. I’m very allergic to any smoke, so this is not a good situation. It’s also just smelly around the front door all of the time. I’m sure they could go around the building with no parking area so as not to pollute the customers. It’s a very nice, recently remodeled store. Thank you for any help!