Dollar General
reviews and complaints

I bought a box of breeze tampons by rexall 36 count it says on the box. I opened as soon as got home and there was only 32. Makes me wonder if my last box at purchases was short or if there are more boxes that are short... someone should look into it. My box appeared to be unopened so I don't think this incident happened in the store but the factory.

I purchased 4 boxes of the Baby Bundts cinnamon swirl tonight at 2030 from the local General dollar.

Upon getting them home, I opened a box to have a couple. Image my surprise when I opened one of them and it was hard as a rock. I could bang it on the table. I opened 2 more from the box and they were half hard, dry and crumbly.

To give benefit, I opened another box to see if I received a bad box. They too were dry and crumbly. I looked at the expiration date and its in 6 days. Why would a store sale food about to expire?

Shame on me for not checking the date on the box but shame on the store for making me feel I have to.

So dissatisfied and disappointed.

I went in a couple of weeks ago to do the $5 off $25. I had not been there for months, due to nothing ever being stocked. I had five tide proctor and gamble coupons to use on five tide. The cashier rang up my five tides, no problem. I went back in to do five more with paper coupons, the cashier missed scanning a tide, so the transaction would not accept the fifth bottle of tide. So the cashier called the manager for help. The manager is in definite need of customer service training. It was as if he was being racist towards me. That's never happened there before. He was in lack of politeness when speaking to me. He said one coupon a day. I said how am I supposed to get my $5 off $25 that way? He shrugged his shoulders and walked away. I have always done the $5 off $25 with five paper tide coupons, for years. The manager definitely has issues when addressing customers, if he can't handle it, he should not be there.

I went to Dollar General Store located at 856 S. Broad St in Brooksville FL

to return an item on April 6th at approximately 8:20 pm. I had my receipt and they would not return my money unless I showed them my ID. I did not have to have an ID to buy item so why would I have to show an ID to return it. And to make matters worse the lady was very rude and she tore a portion of my receipt off. I've never ever been to other stores that ask for an ID to return an item. Even Walmart will take a return item without a receipt if when they scan the bar code and it comes from their stores. Even though they don't give you money back, they'll give you a Walmart care for the total of the return item. Who in the world does Dollar General think they are to ask for an ID to return an item that you have a receipt for. It is none of their business to look at my ID. No wonder no one I know shops at Dollar General and from this point on I will not shop there ever again. Hopefully one day you will be the next ones closing all your stores.

I was in Store #14720 In Atmore, Al today and purchased several items including Mountian Dews that the sale price stated was 4 for $12.00. I purchased 8 of these. My total came to $60.75. I knew the total seemed to be a little high but I thought that with the other items, including a couple magazines, a pkg of diapers and body wash and bleach that this might be right. I went to the car and looked at the receipt and noticed that the cashier had only given me a credit for $3.50 for the mountians dews which would have them costin $30 something dollars. I can not see now since he scratched the price out with a black sharpie. I knew this was not right. I Needless to say I was told in not so many words that the sale had gone off on the 30th and I should have looked at the dates (which are in very small numbers at the bottom of the sale ticket. The manager was the cashier and we had a very bad discussion on this topic. I told him he should have already removed the sale tickets and should give me the items at the sale price. I never used any bad language but the incident was not nice. I did accuse him of false advertisement, especially since sale tickets were still all over the store. The only one he removed while I was in the store was the 1 ticket (not all the ones that was on the pepsi products) just 1 ticket. I advised that I wanted a refund, which I did receive but had to tell him that I needed my receipt since I had purchased other items as well. I then advised that there were probably other customers that thought they were getting the sale prices on the items but paying full price and the was not right. I then told him that I would not be shopping the again and he said he was "inviting me not to shope there again". I told him that he did not need to do that because I would not be back there with these type of practices going on. I worked in customer service for years and you do not treat customers this way.

It was 03/30/2022, at 12:00 noon, I was at the checkout, and an older lady employee came around towards the checkout, then went towards the back of the store to avoid checking me out. Then another younger lady employee dropped boxes next to the counter, looked at me, then disappeared towards the back of the store. I asked out loud, if anyone was working, but got no response. I left the item on the counter, then exited. I have had issues getting help at this store before. Please look into this matter!

So I worked for dollar general and have received the worst ever 3/6/22 I was let go and a paper detailing tons of lies was given to me saying I was fired Christy who schedules her self and dosent show up and is friends with the district manager swept my appeal under the rug and I haven't heard anything back I feel my case is hopeless I enjoyed my job and everyone as far as I know enjoyed working with me and customers loved my attitude loved cheering up the day I have attached a photo of the report the wrote which not a single thing is true on it even the part where I was on my cell I had called her to see where she was then it turned into a argument and she told me to go home not that I abandoned my shift I just dont know what to do my name has been ran through the mud and it is disgusting store number is on photo but it's 3396 probably one of the worse for ware stores but I was trying to get it back into shape thanks if you read this.

I went into the dollar general on oak grove road in Hattiesburg Mississippi today 3/26/2022 at 4:30 pm. The associates working had very inappropriate music playing over the load speaker. Music talking about murder, sex and drugs. There were children in the store that had to hear this and I’m glad that I didn’t have my children with me. This store is very unorganized, poorly stocked and always has rude employees. There has got to be something done about the shape of this specific location.

I was in a Dollar General today & noticed their Easter/Spring Live Plant display.

I considered purchasing one or more. What stopped me was the fact that over half of them were dead. I wasn't going to spend $5 on a plant to have it die on me before I could even enjoy it.

At the register, I asked if there was a possibility of a discount for the ones that were mostly dead. A dollar or two wouldn't have bothered me.

I was rudely informed because they were live plants, they were unable to discount. She did make a snide remark that they could water them. Despite the fact that there were several past the point we're a little water would help. I asked what would become of the unsold, and or dead plants, she's in proceeded to tell me that they would be tossed in the trash.

It seems to me that with current events, the way the economy is, that Dollar general would want to get as much revenue as possible.

What I don't understand, aside from the attitude, is that the larger store such as Walmart or home Depot will discount their live plants instead of taking a complete loss. Why is this not Dollar general's policy as well?

It makes me sick that the CEO makes MILLIONS while us employees makes little to nothing in Ohio. U pay us not even $13 an hour and give us little hours to run out store with just so the higher up people can keep there Tesla's and mansions. No wonder stores look like hell. Your making millions of our backs and we can't even feed our children. And u wonder why u can't keep people? I have put together a team to expose the higher up people in this so called "company" and people will know how bad this corporation really is. How could you be so proud when dollar general is as bad as it is? How do you sleep at night? Someone will answer for this monstrosity!

This is such a long story... I Live in South Western New York State in early February I had a Sheriff knocking on my door, I am a Daycare Provider I found this startling so I did a. quick check of the kids and answered my door. I step outside amd he asked me if I was me and I said yes. He went on to say that Dollar General wants to press charges foe stealing on! e. I was dumb founded I said what? I shop there all the time 2 of my Daycare kids mother works at this store. I don't drive so we often walk there at least 3 times a week or more and I have been a loyal regular customer there since they opened years ago. They have a new manager other than her and one other employee a lady with gray hair who is rude as heck I don't know. Everyone else that works there I know personally on a first name basis! I truly thought someone was playing a joke on me! I said to the officer your kidding right? He said no and I said when and what supposably did I take? He couldn't remember the date off hand but a few days before Christmas and he had no idea other than the manager said I had a cart full of things and only paid for a few items at the self checkout. He showed me a picture of my niece Who is 2 years old he had on his personal phone she was sitting in a cart just her that's a little creepy strange. I told him yes I take shopping with her shopping with me a lot. He handed me a slip of paper to go to court that was it. Thinking back from February to December I remember my niece and I meeting my mom and daughter on their break from work their to get some last minute things just a few days before Christmas they had some gifts to get and I only needed a few small items myself. So we walked and met them at the store I left the stroller at the side of building and put my neice in cart and went in to meet up with them. We. shipped time got away and they cashed out and told Theresa an employee there that they were giving me the stuff they bought receipts were with me. I finished getting the couple of rhinfs I nweded and went to cash out. The fray haired lady and Therwaa were both up front talking no-one headwd to a register so I went to self check out paid for my things put them back in cart and proceeded to exit. We stopped. and chatted pn our way oit with both of them at the front door and off we went. I walk as Ive stated so in my cart was a bag of empty bags to pack the items in that all 3 of us bought. In NY its against the law to use plastic bags therefore you Bring your own they hace cheap paper ones that the handle breaks on the minute you pick them up so foe the sake of making it home I bring my own like most people do! I stood outside packing for a good ten minutes or so smoked a cigarette and we started our walk home. No one stopped me to asked me any questions I had the receipts. from my mom and daughter at that time, they both paid cash. There was ample time to approach me and no-one did I talked to them on my way out remember. I also had been back there shopping a few times after this date not know what they were in the process of accusing me of and not a person said a word to me. The officer said Manager said about 140.00 worth of merchandise and paperwork stated 200.00 worth. In took nothing and the re woods were long gone by February my mom and daughter didnt save them th we y had no reason to. I am irate and plan to file malicious intent, defamation of character, and slander charges against this store and this manager! What a crock of crap! I will never shop at ant Dollar General or will my mom or my daughter again. When word gets out like it does on small city's my Childcare business will be ruined! I have Dollar General's manager who wasn't even working that day to thank! However she will get hers in time! I hope the police cuff her and take her right out of store I'm front of everyone and hope she is embarrassed publicly she deserves it!

Why do We shop Dollar General? a. Convience, b. Prices C. Customer's Choice

I visited #13511 upon check out 2 i$1.00 tems were registered at Cashier at $1.50. I ask the Cashier (She) politely acknowledge (She) will call manager for Price check.

When the Manager showed up she was contesting my request screaming it will only be a one time courtesy. She became a distraction to customer and cashier.

However, I left on the refund but realize I was only refunded for 1 item. The Cashier acknowledge they aren't listening so the Manager had to be call back to front of Store.

When the initial Personnel returned a Male counterpart came with her. {I begin to think they are expecting Me to get irrate due to their lack of attentative. The both were a distraction to Cashier and remaining Customers

They both walk acrossed Cashier bin retrieving loose coins to meet the amount of refund.

Note:. I had to observe pricing defaults, rudeness, irregular intimidation and disrespect. They all discussing their stock, price change at a deficiency. This store is always disorganized, lacking items a shelf. Most important it lacks a diverse work force so they are always informal at Customer Service.

The resolution to them was I was supposed to pay the price at cashiering. My thought I purchased items at the mark price. I would desire an observation and audit due to them involving me in this informal activity. I believe they are cheating customers and corporate too.

Today March 14, 2022, I visited the dollar general on Martin Luther King Dr. Lumberton nc. I went into the store looking for a light bulb for my wax melter. I didn't see any on the aisle that I was on so I approached the next aisle over. While looking to see if there was a bulb or another wax melter an employee called to me from the end of the aisle and ask could she look into my purse. I said yes. Opened my purse and she didn't bother to look. I asked what the problem was and she claimed my pocketbook " looked' heavier. My purse was sitting in the cart the whole time. She embarrassed me in front of people and I kindly responded yes look. In opened it and she didn't even bother to look in it. This employee did not at anytime see me walking around the store until I met her on that aisle. I don't understand how my purse looked any heavier and neither did I pick up or touch my purse while in the store. She humiliated me in front of people and then wouldn't look in my purse. Another employee approached me and I told her what I was looking for and she helped me look. I then asked the employee could she look in my purse to see that I didn't take anything. She looked and said don't worry I only see your things. After everything was said and done the employee still didn't bother to apologize for embarrassing me. I'd like this handled in an appropriate way.

Purchased the following items at my local dollar general:

4 six pack btls.of diet Dr Pepper on sale for 4 for $10

1 four oz pkg of Desitin for $4

2 pkgs of 1.75 ounces of max strength Aspercreme $5.50 ea ($11 total)

$25 subtotal for all items

I handed the clerk:

two $1 coupons for the Diet Dr. Pepper ($2 total)

one $2 coupon for the Desitin ($2 total)

two coupons ( a $3 and a $2 )on the 2 Aspercreme products ($5 total)

$9 subtotal for all coupons

$25 subtotal - $9 total manufacture coupons = $16 subtotal (my receipt shows a subtotal of $17)

Note, I tried to use my $5 off $25 subtotal DG digital coupon but was told that I could not use my hard copy manufacture coupons and the digital $5 off $25 subtotal!

Questions:

1. Why can’t my $5 digital DG coupon be subtracted from my $25 subtotal first and then my hard copy manufacture coupons be deducted from the remaining total?

2. Why did my subtotal come up as $17 and not $16 as it should have?

3. Is it a dollar general policy to always deduct manufacture coupons first to lower the subtotal so that the customer’s subtotal will fall below the $25 subtotal requirement needed to use their $5 off $25 DG digital coupon?

4. Does DG stores post their coupon policies somewhere because I have never seen anything online or in-store stating that manufacture coupons must be deducted first before the the $5 off $25 subtotal digital coupon can be accessed.

I have read on DG receipts that the subtotal must be $25 after all other DG discounts but there is no mention of hard copy manufacture coupons having to come off first before the sub total is calculated!

Either way I have been over charged on my purchase today!

after geting cans of clover valley tuna from wagner south dakota dollar genera; store on 3/5/2022 when i opened an made one i found a lg piece of bone . from what i can see it looks like maybe a jaw bone of a rodent.

Over the last several months the local Dollar General (Pocahontas, IA) has been very low on supplies. I thought maybe it had to do with covid but there are boxes of supplies all over the store. So it looks like the staff is just not putting them on the shelves. Also I can go to neighboring Dollar Generals (Manson and Laurens, IA) and that is not the case. I can’t get supplies that I was used to getting such as toilet paper, paper plates, etc., basic items. I have already complained once but nothing has been done to remedy the situation. I have pictures to prove what is going on. Also the self check out has been out of order for weeks now.