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Dollar General
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Dollar General complaints 3835

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J
5:04 pm EDT

Dollar General Privacy Fence Repair

Hi, I live right behind DG store # 16919. The store is nice, but the fence between our properties is not. Whenever there are high winds, the fence falls over. This happens frequently. I have mentioned this to every manager who has worked there, but nothing gets done.

My brother has attempted to repair the fence, but his attempts are futile. The main complaint I have is that DG trash and cardboard keeps blowing into my yard and driveway. The bayou is just yards away, and the plastic bags blow there and kill the fish.

Can somebody please fix the fence? Please? Pretty please?

Very sincerely,

Theresa O'Connell

4006 1/2 Hwy. #6

Hitchcock, TX 77563

Desired outcome: Fence is fixed for good!

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12:26 pm EDT
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Hi, my name is Robin Kannel and I have been the Asst. Manager at store #21568 in Plum City, WI since July of 2022. I feel I was wrongfully let go on Monday, April 24,2023. I was put on suspension on Tuesday, April 18,2023 with out any paperwork given to me or was not given a date I could return to work. I was told I was being suspended for marking thing...

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M
8:56 am EDT
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Dollar General Wrongful termination

My name is Monica white I was a store manager at 13843 Detroit Michigan, I feel I was wrongfully terminated, they said we had blocked the back door a month ago an that corporate was 3 weeks behind on looking at the backdoors, I told her that wasn't my fault I have complied with everything you have asked me to. I pulled up the cameras an showed my DM she said "they said it was freight" I explained to her to look at it gave different times of the day an showed her it wasn't blocked. She seen a chain on my back door, said that could be what it was, I said you seen it there many times an never said anything to me I even explain Infront of an employee why it was there, I explained to her that was the only way to secure the back door an my employees because corporate wouldn't fix it, they broke into my store many times. She had been my DM for at least 4 months that chain has been there almost a yr. After being told 1 time we couldn't have it there, it never got put back on the door, nothing got put in front of the door, I feel this was personal an they wanted to get rid of me. I have been with DG for 9 yrs an they never had a problem before on how I ran my store. I have fixed leaks, registers, cigarette doors, mopped puddles in the store using my own shop vac, I had kept my employees safe for 9 yrs. My back wall got broken into an I found this out because I was going to work with another employee to work in the dark while the power was out because we had to much freight

Desired outcome: I want for my name to be cleared, an I want my job back I don't think it's right

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J
11:03 am EDT
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I have ben shopping at this store for approximately 6 months. I think to myself every time I pay that things aren’t adding up correctly. So last time I was in store I kept my receipt and compared the prices to the advertised price and realized that all 9 items I purchased were rang up higher than advertised. I’m not certain but I’m pretty confident that I...

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L
12:08 pm EDT
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Dollar General wrongful termatation

I was emplyed at Dollar General store #9619, I told my manager that I had transportation problems and I told her to take me off the schedule. Then got transportation and the day I was suppose to go back this was April 17,2023, my mother had a heart attack, so she too me off the schedule again. I texted her today April 21,2023 and ask to be put back on the schedule and she put me on the schedule for May 3,2023. Then the next 10 minutes she took me off completely, saying that I was not eligible for rehire. I think and I know why because I ask for a transfer to another Dollar General which is close to me hometown. I don't think it was far to me.

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Update by ladyingram
Apr 22, 2023 8:59 am EDT

I didn't quit, one minute I was on the schedule and the next 5 minutes I was taken off the schedule, and the manager put in my file as on rehire.I think it was wrong, all I ask was yo be transferred close to home and you tell me you can't afford to transfer anyone fight now

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R
7:58 pm EDT
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Dollar General signing in for digital coupons

I have been trying for the last 2 months to have my account accepted to receive digital coupons. you accept my email as an account already established, but will not accept ANY password I use or let me change password. I am being sent to a page that says highly suspicious , so I can not use this site. I have sent numerous to your help center and that doesn't work either. Please check my account... phone [protected]... I used the coupons quite often and do not know why my account was messed up and would like to get it fixed Thanks Ruth Neuman I still get emails, but that doesn't get me the coupons,

Desired outcome: L would like you to set up my account or tell me how to get a new one to sign in

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E
8:11 am EDT

Dollar General unclean grocery section and restrooms

I visit one of the Dollar General Store in Sumter on April 17,2023. I like to bring your attention to the dollar general on St Paul Church Rd, Sumter SC. The store needs mayor cleaning the shelves are really dusty in the food section of the store, and the restrooms had dookie and pee all over the floors, and the freezers smell horrible like spoil milk and the milks always leaking and expired foods. That store needs a health inspector check!

I told the workers about it. All they done was complain about who going to clean the mess up o one wanted to clean it.

Desired outcome: I would like to shop in a clean store the store is just horrible.get the store inspected by dhac

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4:15 pm EDT
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Dollar General Truck driver

Today is April 18th and I just followed a driver for dollar general. Trailer number 59030.. My trip normally takes me 40 mins however today it tool me an hour and a half. The driver went 5 mph in a 25 mph zone then proceeded to go 25 in a 45 then 35 in a 55 mph zone. 😳 He was all over the road. I believe that being cautious is a good thing HOWEVER, this was crazy...

Desired outcome: The driver surely needs more training for sure before they cause an accident.

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6:39 pm EDT
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Over weekend, my family has went to the Derry street location, store number 23508. Has had close sign several times in a day. When it is obvious there are employees in the building. One occasions I road my vehicle to the back of the store and there was several employees, one of the employee is a short Latina young lady, the other employee was Latino heavy...

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4:02 pm EDT
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The boy who is possibly the assistant manager at the dollar general in Skidmore TX has on multiple occasions sexually harassed various women and made them completely uncomfortable to the point of leaving the store. I am trying to find out who my wife can go through to file a formal statement of complaint against him, next time we see him in the store we...

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J
11:46 pm EDT
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Dollar General Service, employee

It seems every time I walk into your store to purchase something im needing, a certain employee is never at the register and always in the bathroom doing something and its every time I go to your store on top of that when he walks out of the restroom he never washes his hands which leads me to believe hes doing drugs in there cause he always has an attitude for no reason towards me and others. Tentatively its going to cause a serious problem, you should look into who is working there you will find out more than you will want to know criminal and drug usage with the court systems.

Store location - canadian, oklahoma 74425

Desired outcome: you tell me ?

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4:31 pm EDT
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Dollar General Wrongly let go

Hi my name is Samantha duncan I was the manger at Delton dollar general #6471 I feel I was wrongly terminated by lack of training by Caitlin Houston she kept saying she have herself or someone else come in and train for better manger experience and I did not see her in the 5months I was there beside when she came in to terminate me due to item I wrongly marked down around Christmas time I highly enjoyed my job and I feel it’s unfair due to lack of training I was let go I would love to be trained better and be apart of this company again please contact me when possible

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2:39 pm EDT
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Dollar General Wrongful termination

I was recently fired from DG store #4540 in Rowlett. The reason was insubordination. A total farce. Store manager, Patricia McClain, completely made it up and on top of that she lies about things she has said and done.

Example 1: She is constantly confronting customers she feels are stealing. Half the time she is wrong. It is embarrassing as an employee when she does this because her approach isn't what we've been taught (engage, ask if they need help, etc.). Instead, she will say very rudely, "Um, honey, I seen you putting stuff in your bag/purse. I watched you on camera." (lies) When they are confused or deny her accusations, she then replies, "Do I have to ask you to open your bag/purse?" Since "TELLING them to can get me fired". Her words.

Ex 2: Another time she confronted some school age boys who WERE stealing. (ONE of the times she was actually right. Yet, still not supposed to confront them.) A customer complained about it to corporate because they felt she was being racist since the boys were black. When District Manager, Dawda, called her about it she told him she knew the boys mother. Another lie. She even asked another employee to "back her up and lie for her if Dawda were to ever ask." When Dawda asked her what the mother's name is, she made up "Laquesha" because it sounds black. Which she felt was funny. She told me right after they hung up that she lied "because she can lose her job since we aren't supposed to confront customers. But that she didn't care and was going to do it anyway." Her words. You can watch the cameras because I remember it as clear as day.

Ex 3: The whole time I worked with her she constantly daily complained and put down the assistant manager, Mrs. Cassandra Estes. At first, she had us believing that Mrs. Cassandra was messing up things that would cause us to have more work. Also, that our ending tills were always off except for Mrs. Cassandra's. As if she were trying to sabotage the rest of us. It was actually some sort of system error to my understanding. She told not only me but 3 other co-workers that, "she's tired of Cassandra and wants to get her fired and that Dawda said to start writing her so she can let her go." She would purposely schedule her alone for long hours and expect her to get so many totes or rolltainers done. Mrs. Cassandra wasn't allowed to take a break or even use the bathroom until another cashier came on shift.

When I started to see that things weren't as she made it seem and completely wrong, I suggested that we start having team meeting. That way we can all be on the same page and there would be no confusion. Better communication, better team, better store. The team agreed it was a good idea. She refused. Saying, "Until we get our act together, I'm not gonna waste my time on a meeting when people can't follow directions." Wouldn't that be a great reason to get everyone together to make it clear exactly what your expectations are? Instead of telling one person one thing and another person something else.

Ex 4: Not only I but other co-workers, have watched her put things in the wrong place or just whole boxes on shelves and just thought, "maybe she plans to reset it or MAG it." Nope. She would then turn around and blame Mrs. Cassandra or Jesse. I believe this is why she refused a team meeting. Because if we all got together and discussed what was going on she would be caught for the liar that she is. Instead of bringing the team together she was pitting us against one another. Horrible Management.

She cut my hours by almost half after I suggested the meetings saying it was "per Dawda". Another lie. Dawda told me himself "he had nothing to do with it. He does not micromanage the store" When I asked her why only my hours were cut, she said, "because she went over 11 hours on payroll." (Maybe that's because she rarely gave us our breaks/lunches.) Again, why only me? She replied, "Are you questioning me? Because if you are that is disrespectful to a manager." Why is it disrespectful to ask for clarification? Especially when the answer doesn't make sense. So, she made up a new reason. That I've been closing for 3 weeks and still having trouble closing the tills and register. In actuality, I was sweeping and mopping the store. Again, on camera. I did close a few times with her, and she was always interfering and confusing me. So, the last time I asked her, "Patty, please. If you want me to learn this, then please let me do it without you mixing me up." She didn't like that.

The next day I was let go for "insubordination". When I then confronted her about all her lies, she straight face lied through her teeth. I was blown away because not only I, but other co-workers are witnesses to her lies and behavior.

I could go into how she sexually harasses Jesse or belittles Gretchen in front of customers and also wrongfully terminated her for not agreeing with my termination, but those aren't my stories to tell. The only reason I shared about Mrs. Cassandra is because it led into this whole fiasco.

Desired outcome: I would appreciate immediate attention & action taken against Patricia McClain for this whole situation & my job back but not under or with Patricia. I would appreciate an apology & for her to come clean about her actions/lies against me.

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8:45 pm EDT
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Dollar General Service

I went to the closest dollar general at 1993 Scottsville road franklin ky 42134 only ha one person working self check out wasn't working properly and the employee was texting and smoking outside the door after 2 attempts to purchase 56 dollars of merchandise she finally after 15 mins. Decided to come in and offered no help so I left the merchandise on the counter as did 4 other people and left there were approximately 17 cars in the parking lot I hate I wasted my time going in and lost 30 plus mins.of my time very poorly ran

Desired outcome: Left merchandise

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3:53 pm EDT
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Dollar General Bought an apple gift card on monday that had already been redeemed

On Monday April 4,2023 I want to the Dollar General store #12372 to buy an Apple Gift Card. I came straight home after getting it and sent the picture of the card to the receiver and with in a few minutes they got back to me and told me this card had already been REDEEMED ! So then I called the store and I was told they couldn't do anything to help me after paying $500 for it so I was very upset when I was told that. So next I called the phone number on the back of the Apple card I has and I was told that someone had stolen the Serial number on the back of the package and after checking the Serial number on the back of the card they matched. So I then called the Dollar General Store Headquarters number for customer service. And as of today its Friday and this issue still has not been resolved and me fully refunded my $500. I have called everyday since Monday and I have been told something different each day. And today I was given a new case number for this problem and told the district manager would call me in 3 to 4 hours and I still have not heard from this lady. What kind of game are you playing with me after 5 days ? I am very upset over this and I do expect my money fully refunded for this Bad Card that had been scammed !

Desired outcome: I want my $500 dollars cash refunded ASAP

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5:11 pm EDT

Dollar General Had to replace a tire.

I had to replace a tire as a result of a huge pothole on the exit side of the ramp. Tire went flat as a result of a rip in the sidewall as I was trying to go around the pothole, Actually had to replace 2 tires because of inblance but would like re-imbursement for the one tire at $125.00. This has been an ongoing issue for over a year and as of yet has not been fixed. THis is a dangerous situation. The pothole is at least 6 feet wide and at lest 6 inches deep in the middle. Everyone has to stop before the pothole, check for traffic then exit on the entrance lane.

Desired outcome: Re-imbursement for a tire at $125.00

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3:20 pm EDT

Dollar General Horrible store experience with employee

Hi, I live in Genoa City Wisconsin, and frequently visit the store in my town, address 322 Walworth Street, Genoa City, Wi 53128. There is an employee there named Jacob who is completely out of control, first he accuses us of using counterfeit bills because there was black ink spilled on one , in front of a full line of customers. We complained and his manager was told by the district manager that he could not cashier anymore, he was right back on register a week later and still is. Last friday, i was in there with my grand children buying candy and toys, my grandaughter who is 9 asked if there were toys, I said yes, she then asked it was similar to family dollar, and Jacob who was stocking in the next row over comes flying over to my grandaughter, gets in her face and screams THIS IS NOT FAMILY DOLLAR ITS DOLLAR GENERAL! and then walked away, my grandaughter started crying and shaking and we all had to leave the store, it was horrible ! Im sick and tired of this store using the fact that Jacob has autism to allow him to abuse and insult customers, now hes scareing small children ? come on how is this right? Why are we as customers being forced to be subjected to this kind of treatment because he "claims" he has autism? We heard there has been multiple complaints turned in about him, and yet he continues to insult, belittle and harass customers for no reason. His health problems should not become everyone elses problem.

You need to put him where he has no interactions with customers. How many more complaints do you have to get on this employee before you do something about it? this has gone on way too long and its needs to seriously be addressed. Im not asking you to fire him, Im simply asking that you remove him from the sales floor before this gets worse. Thank you for your time.

Desired outcome: At least put him in one of your warehouses away from customers, or stock room only, he should not be allowed around customers

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2:55 pm EDT

Dollar General Wrongful termination

I had been working for dg for 11yrs it would've been 12 in July 2023.on March 28th I was terminated by the new district manager for having 5 rolltainers on the floor instead of 4..I never received a write up or anything at all..fast forward I go into the store three days later and it 7 rolltaners on the floor and nothing is sadi...I've been in other store on his district and they look a mess..I feel like I was a target because he had a new manager in there the same day..that doesn't know how to even run the register or count the money...I don't feel like I deserved that with no paper trail..once again I was never wrote up not once.

Desired outcome: To be reinstated as a dg manager at my store

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10:02 pm EDT
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Dollar General Customer Service,management

Store 14311 105 North John Prine Avenue, Drakesboro KY 42337

Cashier was very rude, could it do her job what so ever, manager wasn't on the floor to help when she was needed. Was told to leave with out merchandise that we had just purchased because they couldn't do their job. The crew members was trying to do the manager job in which they could not do, due to the manager not being on the floor like they should have been. Crew and manager is Always outside store is a miss and nothing is priced correctly can't even get the digital coupons to work at this location .

Desired outcome: The crew members and manager all need to be let go they are very rude. Not meant to work with the public

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7:34 pm EDT
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Dollar General Store #0611

After closing the night before & opening the next morning by 2:30pm I was scheduled to be off by 3pm I counted out my till & found it was $18 short but I knew it was lost in the change fund so I told the Store Manager & she said leave it ill find the money tonight when I count the deposit for the day. So she checked out the deposit & as she was checking out how much we needed for our change fund I was writing down exactly what she said & even ask her if it was correct after she was done. I took the deposit to the bank & the teller said it was $5 short b/c I did the deposit the night b4 I considered it my responsibility so I took the only money I had gave it to the teller & asked if she'd make a note documenting what I had just done, & She did. When I brought the change back to the store I put everything where it should go & clocked out. 45min or so later Lisa Deerman the Store Manager called me claiming there was $100 unaccounted for in our change fund. That was not true there was never $100short not until I left did she claim this so when she called me in her office to do a cash Wright up on me she claimed $100short in the change fund & $75 short on Angel's till, the night before. I took responsibility for the $75 bc I had left my key lying on the safe counter but I expressed to her that it wasn't right! I told her I would take the Wright up but she was to know I completely disagree with the accusations.! She got angree & started yelling so I walked away from her to avoid a fight.5min later she sent me home 3hrs early. The next day I was still very upset over being accused of this so I called in 2hrs b4 my shift was to start. Only the 2nd time i had called in without an excuse.The next day I was scheduled off. I got a notification on Legion the 1st time she took All but 2 days off my schedule the 2nd time I was completely off the schedule. So I reached out to my district manager Dianne explaining the situation & sent her pictures of the proof I had that everything was in order while I was on duty. I got no response from Dianne. Now I understand from the unemployment office that they are claiming too many unexcused absences & violation of company policy. But my separation papers work says due to cash shortages. I was an ASM I work very hard to achieve that position! I am beyond disgusted that this has been allowed to take place! My Store #0611 My Employee # 3110451 My Store Manager Lisa Deerman My District Manager Dianne

Desired outcome: I'd like my job back but not in the same store or district

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Update by Jesse NeSmith Vernon
Apr 05, 2023 7:07 am EDT

And yes I agree that I had made a mistake in not counting the change fund or the money sent to the bank for the change fund but in my defense I was Farley new to the ASM Position and was following the direction of the Store Manager who was responsible for training me I never in my widest dreams would have thought I'd have to keep my guard up from the one I was being trained by

Update by Jesse NeSmith Vernon
Apr 05, 2023 6:59 am EDT

I did not mean to post I was only trying to file a complaint PLZZ DELETE

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About Dollar General

Screenshot Dollar General
Dollar General is a widely recognized retail chain that specializes in offering an assortment of products at low prices, primarily targeting consumers looking for value and convenience. The company operates thousands of stores across the United States, with a significant presence in small to medium-sized towns.

The product range at Dollar General is diverse, encompassing everyday items such as cleaning supplies, groceries, health and beauty products, pet supplies, toys, clothing, and home decor. The stores are designed to make shopping simple and hassle-free, with a layout that allows customers to quickly find what they need.

In addition to physical store locations, Dollar General also provides an online shopping platform, where customers can browse and purchase a selection of goods. The website offers features such as a store locator, digital coupons, and weekly ads to help consumers find discounts and plan their shopping trips.

Dollar General's services include a mobile app for easier access to deals and the DG AutoDeliver subscription service for regular deliveries of select items. The company also offers a loyalty program, DG Rewards, which allows customers to earn points and save on future purchases.

While Dollar General focuses on affordability, the company also emphasizes convenience by maintaining stores in rural and urban neighborhoods that may be underserved by other retailers, aiming to be a one-stop shop for basic consumer goods.
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2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button, which you can find at the top right corner of the website. Click on this button to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, provide a concise summary of your main issue with Dollar General. This title should be clear and to the point, allowing readers to understand the crux of your complaint quickly.

4. Detailing the experience: When describing your experience, be as detailed as possible. Include key areas such as customer service, product quality, pricing discrepancies, store cleanliness, employee behavior, or any other specific incidents that occurred. Mention any transactions you had with Dollar General, including dates, store locations, and what you purchased. Clearly describe the nature of the issue, the steps you took to resolve it, and how the company responded. If you attempted to resolve the issue, detail that process. Explain how this experience has personally affected you, whether it was a loss of time, money, or trust in the company.

5. Attaching supporting documents: If you have any receipts, emails, photos, or other documents that support your claim, attach them to your complaint. However, be cautious not to include any sensitive personal information that could compromise your privacy.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred as a result of your experience with Dollar General. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it's a refund, exchange, apology, or any other form of redress.

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Overview of Dollar General complaint handling

Dollar General reviews first appeared on Complaints Board on Jul 3, 2007. The latest review signing up for delivery service. was posted on Apr 27, 2024. The latest complaint Ineligible for hire was resolved on Jan 13, 2023. Dollar General has an average consumer rating of 1 stars from 3842 reviews. Dollar General has resolved 189 complaints.
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  1. Dollar General contacts

  2. Dollar General phone numbers
    +1 (877) 944-3477
    +1 (877) 944-3477
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    Media Inquiries
    +1 (615) 855-5775
    +1 (615) 855-5775
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    Paid Advertising Inquiries
    +1 (888) 877-9374
    +1 (888) 877-9374
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    Human Resources Inquiries
    +1 (800) 678-9258
    +1 (800) 678-9258
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    Customer Service Inquiries
    +1 (855) 275-3447
    +1 (855) 275-3447
    Click up if you have successfully reached Dollar General by calling +1 (855) 275-3447 phone number 1 1 users reported that they have successfully reached Dollar General by calling +1 (855) 275-3447 phone number Click down if you have UNsuccessfully reached Dollar General by calling +1 (855) 275-3447 phone number 0 0 users reported that they have UNsuccessfully reached Dollar General by calling +1 (855) 275-3447 phone number
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  3. Dollar General emails
  4. Dollar General address
    100 Mission Ridge, Goodlettsville, Tennessee, 37072, United States
  5. Dollar General social media
Dollar General Category
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