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1.2 3834 Reviews

Dollar General Complaints Summary

189 Resolved
3638 Unresolved
Our verdict: If considering services from Dollar General with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Dollar General reviews & complaints 3834

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Newest Dollar General reviews & complaints

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M
4:29 pm EST
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Dollar General Unlawfully termination

01/03/2023

I went to work early as normal. I was asked by the second in command if I had my keys, and I said yes and tossed them on the counter. Then she told me I was taken off the schedule and I asked why. She said it was because of the company I was keeping and associated with and I said what. And she replied with some of them were questionable. So I walked away about 10 feet, waited 10 seconds to calm down and then turned around, said okay and walked out of the store

Desired outcome: I would like to know who was unquestionable and pay for loss wages and emotional and physical distress

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11:31 am EST

Dollar General Store shopping

2-2-2023, Jane Lew, WV store is in terrible shape. It has been going downhill the last 2 years.
Shelves are bare, junk in the isles that you cannot push a cart through. It is dirty and the staff is hateful. Where is the regional manager? Are they not visiting stores and keeping them in shape?
The whole community is complaining about this one and something need to be done.

Desired outcome: Clean up and stockStore as one should be and hire people that will work

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9:10 pm EST

Dollar General Terminated without explanation or notification

I stopped getting put on the schedule for the Dollar general in Waverly New York. I called to ask the manager why and she simply said there were budget cuts but no implication that I had lost my job. I reached out to the district manager in the regional manager through HR because I didn't have that information I had not even finished my training yet I continue to check the schedule every week and I was not on it and today I received notification of how to file for unemployment and I went to log into the company website and my login credentials were no longer valid so I'm assuming I don't have a job but nobody told me

Desired outcome: I want to know if this is legal

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9:26 pm EST

Dollar General Over charge prices are different from shelf to register

I went to dollar general#12691 in Marion n. c on 02/03/2023 to buy cat food (Sheba seafood pate) ([protected]) product number. This is not the first time either. I especially looked at the numbers to make sure that they matched on the Shelf from what's on the box and they did. I told the lady at the register did it run up that it was only supposed to be $11 and it run up $14 and I told her about it being the price different on the shelf and she said I must have been in a different place, and I told her I specifically looked and it was right and all she did was asking that I want my money back I told her no because I needed it.

Desired outcome: For the prices to be made right, and to be reimbursed for the excess amount that I had to pay when I shouldn't have to

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9:55 pm EST

Dollar General Employees working at 4:00 pm 2-2-2023 in Walker, MN.

I was buying several items at the walker store today. They had these 2 lanterns one inside of the other. I had only noticed I price tag. The lady at the counter said well you do know that one of these is $12 and the other is $20. I said I didn’t care just ring it up. She said I can’t just “ring it up” because you want both for one price. My intent was to ring it u I was buying both. She said she needed a tag to ring it up so I headed to the area to get another one that hopefully had two. She kept yelling Mam mam. I came back and her & the other lady were talking about me the entire time I was being rung up. She was totally rude and one of the worst employees I have seen yet in your store. I will no longer shop at dollar general in walker any longer. Horrible dirty store isles packed with carts can barely get around. Today was the final straw. I spent $75 just to be ridiculed and talked about in front of other customers. Walker has a very bad reputation in their store and it has now claimed another shopper who will no longer shop there.

Desired outcome: Have your employees trained in customer service. Have people work for longer than 2 weeks.

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12:24 pm EST

Dollar General Lack of clean and organized store... Always!

This concerns the specific store located in West Green, Georgia. I have shopped there 100's of times and every time the store has been filthy dirty, items in the aisle with product on the floors. Products have been outdated but still on the shelves. A lot of shelves are not even stocked.
I cannot believe the manager of that store still has a job. Is this what your company is all about? I will not shop at your store because you don't care.

Desired outcome: CLEAN IT UP.

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4:59 pm EST

Dollar General Closed for months now

After this store was looted the manager said it would reopen in 2 weeks, that was almost 2 months ago and today they said 2 weeks again. There is nothing on the web about this and all I can find is its open, I live across the street and can say without a doubt it is not. I saw a large truck being unloaded this morning and another one 2 weeks ago. Why is Dollar General not posting anything about reopening? The people who live in the neighborhood only have this store to shop at or Rite Aid which everyone knows is a major rip off.

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8:47 am EST

Dollar General The cashier Monique

This is an incident that happened at store#5135 on Jan 10th at approximately 9:50 (ten min till close). they had just announced last purchases to the counter. the family dollar employee;cashier "Monique" not 100% that is her name but pretty sure that's what someone called her. While unloading my cart there were a few things I had changed my mind on and the cashier became increadibly hateful and absolutely disrespectful. Creating an extremely uncomfortable situation was refused to give her name and said "she is management"

She then proceeded to tell me to leave the store because I didn't get everything that was in my cart and she had to be the one to put it back so she then proceeded to tell me I couldn't get anything from the store. As if that weren't enough, she then threw the cheese at me from the other side of the counter. The cheese jar hit the floor and glass and cheese went everywhere. I never said anything to the woman but that I wasn't getting anything after all that attitude and drama she was creating because she was too lazy to do her job and put the things away that I wasn't purchasing. She was absolutely out of line and should be terminated for treating a customer with such disrespect. There were several witnesses that night including one white male acting as security and one black male putting things away still that people left at the register. Neither of them doing anything but letting this crazy cashier act a fool and offend literally every last customer in the store. At one point I heard the cashier bragging about how she did something wrong to get fired and instead they have her a raise. So it makes sense why she thought she could be disrespectful and completely in the wrong and corporate wouldn't do anything about it. I've never been so disrespected in my life. That woman should be terminated immediately before she ends up hurting a customer. I've never had a cashier throw anything at me let alone a glass jar full of queso cheese dip! Literally the worst store experience I've ever had by far. Something needs to be done. She was so mad that she started yelling at everyone left in line to the point that nobody even wanted to try to go thru the checkout because she was being so unreasonable and violent.

Desired outcome: Monique should be terminated for trying to assault me immediately!!

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5:33 pm EST

Dollar General Store # 13439 the night shift

The lead person on nights Does not want to do anything but talk to the cashier.
They never put things in the right place. I pick up a foil pan with lid, The price under this pan was $ 1.00 when I get to the checkout it rings up $4.00?

I ask the cashier, Why this happens, he said they just don't put the stuff where it goes. I am so up - set? It would not be so bad if the people would together as a team. One time I stopped in when I got out of my car and heard loud mouths using 4-letter words they start with F — and the B — word, it was like a free for all? I have talked to manager, she said she would talk to them. It's getting to be a bad place to shop. I used to love that store and now I try not to stop! If that is the best, you have got, then you need to start over...

Please make that store a joy once again.

Shopper

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2:30 pm EST
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Dollar General Stores

Every Dollar General store I go in is a mess. You can't get down the isles because there are carts with product that needs to go on the shelf. Now I am talking about every isle! And if these carts do not have product on them they have boxes and trash on them. You can't even get a shopping cart down them. I went to the store today to purchase one thing that I really needed. I could not get to the product because it had three carts in front of what I was looking for. I once again walked out without buying and thing. And I am wondering why I went there in the first place. I am sure this is not the first complaint about this situation. Isn't there storage in the back so these carts do not have to be on the floor blocking everything. Get more organized please. If there was ever a fire people would not be able to get out of the store. I wonder what the fire Marshall has to say about the stores and all the the things in the isles.

Desired outcome: Please let me know what you plan on doing with this situation!!!!

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10:07 am EST

Dollar General Return problem

I bought a Christmas decoration from the Dollar General on 3421 Hwy 301 S in Hernando Mississippi on December 16th. The product was damaged. It was a set of gnomes and it had 3 left hands instead of two right and two left. I returned the item the next morning. I was told the return would go back on the card I used to make the purchase. When I bought the item it was on sale for 50% off. When the clerk returned it it was giving me the full price. I told the clerk that but she said well this is the only way I know to do the return so it looks like you are getting the full price. She asked to keep my receipt so that she could ask her manager how to do it right in the future. I never got any refund which should have been 15 dollars plus tax. I went back another day and asked about my return and she said it takes a few days. I mentioned that I was worried because I had not records since she kept my receipt but she assured me it was in their financial records.

Desired outcome: I would like my refund.

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6:10 pm EST

Dollar General Over charging

With increasing cost of food, I structure my shopping with sales, promotions, coupons. Dollar General Store is one of the destinations I require to save or spend wisely. Within 30 miles of my home are 5-6 DG stores. Again today I was over charged! (This is by far NOT the only time DG has charged differently from advertised, or posted prices. I have tried to bring it to the attention of employees, and even contacted uper management. On today's occasion I entered the store and noticed the manager PAM trying to stock shelves, attend to cash registers, and general manage store. Not being my usual shop date, I only needed a few items... One last minute purchase was cookies with posted prices 2 for $6.00. After a rushed dash into store, I attempted to SELF CHECK OUT, since the only employee I saw (Pam) was busy, and trying to multi-task with long lines. Needless to say... AGAIN... the price at self check out was incorrect. So I vouded purchase, and waited in line for Pam to correct. She said something about seeing sign, and rang up purchase with a $.50 discount on cookies. ($.75 each was correct), but I wasn't going to shut down a store over less than a dollar. Still this is just an example of the many times DG has charged incorrect prices. Many times I have been delayed trying to buy lower priced food. Sometimes I will contact employee and often they may be able to correct mistakes. But then again too many times I'm just made to accept the mistake, or given some excuse. This is an unacceptable practice and needs to be addressed. *When DG's over charging makes news, there may be a problem... Jus' sayin' Rowdy Huff

[protected]

Desired outcome: Address pricing issue, be made whole for today's over charge, past times I j accepted problem, and work to correct ... hire more persons, education, this issue was at the store in Prague Okla, but not limited to this store

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10:07 am EST

Dollar General Fix what is going on or close

There must be some kind of problem with the owner or the management. This store is constantly closing their door during business hours. There are only a couple of employees. The have a "now hiring" sign posted and I know of 2 people who went to apply and they weren't interested in talking with them or taking a application. What's going on? I have never dealt with any kind of store that can't keep their doors open. I really think they should just close this store down. This is a rural community and I was so glad to see this store open but, not now.

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11:26 am EST

Dollar General Customer service and poor treatment of other employees

The employees at the store in Etna California are very rude and disrespectful especially the manager. On January 2 I was walking through the parking lot and the manager pulled up into the parking lot and almost hit me so I put up my hands as to say, what the heck and she started revving her engine at me. Also, my girlfriend used to work there and she made her do all of the responsibilities that she is a manager should be doing like taking money to the bank. When I worked at the store in yreka she talked a bunch of smack talk about me to my manager and ended up getting me fired for no reason. She makes your store look very bad and unprofessional. And also, she does not have a valid drivers license. I know this because she got pulled over for running over a lady she doesn’t likes leg right next to my house in front of my little daughter and I overheard them questioning her about not having a drivers license.

Desired outcome: I would like to see the store under new management because the manager that is there now is incompetent and extremely rude to people.

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4:38 pm EST

Dollar General Customer service Cassie

Ok starts with her friend who used to go out with my son Nicholas. We go to dollar general all time several times a week. Cassie has been nothing but a problem. She has been rude and called the cops several times on my son for no apparent reason. That's a lawsuit of harassing a customer. He has not been rude at all. Every time we go there, she has given me dirty looks. I never knew why until I found out she was best friends with my son's ex. This was not even her business but has made it her business my harassing her customers, which is very unprofessional and uncalled for. We have been living in the area for years now and never have had problems until this problem child Cassie has been played for it company. I have had enough, would like something done. This has been an ongoing thing with her. Play back your cameras, my son has not been rude to that unprofessional disrespectful employee of yours. I'm not sure what her problem is. She must want him for hers, she's a sick individual. Here is my phone Uber, my name is Monica. If u would like to call me [protected]

Desired outcome: Unproffesional has harassed us several times and has lied and has been trying to get us kicked out for no apparent reason.

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2:52 pm EST
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Dollar General Customer service

I am complaining about the service I received at the 807 south main street Randleman, NC store on Jan.11,2023. I tried to drop off a package for FedEx to pickup. I asked the black clerk if she could scan it in, she said no. I didn't say anything but started walking out the door but she started laughing to her manager. I went back in and told her she shouldn't be laughing at the customers. I ask her supervisor, who was also black but I am NOT, to tell her clerk to stop yelling at me but was only told to have a nice day while she hugged her clerk. I was then told by the clerk that she could do anything she wanted and that she was WOKE. This store never can scan in the FedEx packages claiming their scanner is broke. Why? I went to another store on highway 311 and was told that that the FedEx driver would not stop to pick up the packages. Why? Finally the third store in Asheboro NC scanned it in. Nice clerk. This happened at around 1:00 pm on January11,2023. I am not the only person who has had trouble in this store in Randleman, NC. Bad management and workers. You will eventually have to close this store for poor business. I am sure you can see who was working at this time. Will never shop here again. Dirty store.

Desired outcome: both people should be disciplined for their actions. I know you won't. You need to hire better workers. I have 30 years of working with the public and would never been allowed to treat my customers like this.

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1:02 pm EST
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Dollar General Store manager closed down a checkout lane with me standing next in line.

626 River Oaks Dr

Calumet City, IL [protected] jan 2023 at 11:30am central time

At the above location and time, I was standing in line, there were 2 checkouts open, the first one was held up because of the app not working on a customer's phone and the other lane was working normally; when it was my turn to checkout, the manager (the tiny little shrimp of a black man), rushes over from the first checkout and slams the sign down in front of me and states "can't you read? this lane is closed" I am standing right there with an armload of items with nowhere to place them, so I dropped the items on the counter and headed to the door with the little jerk shouting profanity at me and telling me that I am banned from the store and he will call the police.

I don't normally shop at "discount retailers" for this reason and about 50 others, and I won't be frequenting this location or any other dollar general locations in this lifetime.

This company has a pattern and practice of treating customers poorly.

Desired outcome: I strongly recommend that the little tiny jerk be placed on "indefinite leave" and a more suitable replacement assigned to that location.

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3:44 pm EST
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Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Dollar General Ineligible for hire

I am a former employee for Dollar General. I was wrongfully treated for being ill back in Dec 2022. Store manager told me she was taking me off the schedule because I was ill and she demanded to know if I would be ay work the following day. I told her I had every intention of being there but I couldnt possibly know when my vomiting would end. I assumed I was being let go based on what she had told me. so I applied at another Dollar General and the status says I am not eligible for hire. This is unfair I did nothing wrong. I would like to know why I am ineligible?

Desired outcome: To be eligible for hire. I was a really good employee there and enjoyed the job

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Resolved

nothing has been done i only put the complaint on here when i found out they made me ineligible for rehire. I am guessing thats based on whatever that manager did with their corporate offices when she let me go for missing one day of work since being there. the store manager needs to be reprimanded for her behavior with her employees. the way she talks to people and handles thing is unprofessional. she cost me my job. as i can see my complaint wont be resolved on here either and that manager gets away with her unstable behavior

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2:15 pm EST
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Dollar General Service employee threatened to call the cops on me

An employee by the name of April Wainscott at your Corinth, KY location threatened to call the cops on me for me raising my tone to an appropriate level to alert her of my presence and another customers presence at the front of the store at the counter because we had waited patiently and didn’t see where she was in the store at the counter when she was in the back of the store. She rudely told us that I didn’t need to yell and I wasn’t yelling and informed of such that’s when she threatened to call the cops. She told us to read the sign they had taped there on the counter and to squeeze the dog toy to alert her of her presence. Maybe she should be educated on customer service and inventory policies and how the customer always come first then her stock work. I politely bought and paid for my stuff and worked in the retail sector before. So I know she was in the wrong on this and have been a loyal customer in many states and have never had this papered to me before. I have spent a lot of money in your stores all over the states. And I have read your corporate profile and she needs to at least be written up if not fired since I have been told several others that she does this uncalled for action all the time here at this location.

Desired outcome: Written up or fired would be my preferred out come but definitely needs to educated since I’m a gay man and she should have threatened to call the cops on me.

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6:55 pm EST

Dollar General I did not get my last paycheck, alos my district manager. He does not act like dm should

Dollar General has done me wrong. throwing me into a position I was not prepared for. I was promised training which I never got. He set me up for failure. there are managers that make their employees work off the clock with he was aware of. he did not write the manager up. this company has broken me mentally. I am seeing a doctor for my mental health which was not a problem until I was put thru "HELL". I was left to figure it out on my own. There are manger selling drugs out of the store. Dollar General needs to do better. Jim Price is the district manager; he talks about other employees to other employees behind their back. That is unacceptable. another store he covers the Manager is a alcoholic and Jims knows about it I reported her myself. nothing happened in that case either. This one of the most embarrassing places I have worked. I am owed 40 hours at 16.00 and hr. I will take this to a lawyer if you can't seem to find it. Do something about it Jim Price is driving the district in to the ground.

you may contact me if needed [protected]. I look forward to talking with you.

Thank you

Crystal mcdonald

id 2949814

Desired outcome: To get my paycheck. 40 hours 16 dollars an hour

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Dollar General Customer Reviews Overview

Dollar General is a retail chain offering a variety of everyday items at affordable prices. Their product range includes household essentials, groceries, snacks, health and beauty products, cleaning supplies, and seasonal items. They also provide a selection of apparel and accessories. With a focus on convenience, many stores are located in rural and suburban areas. Dollar General aims to serve customers with simplified shopping experiences, often featuring store brands alongside national brands. Services such as digital coupons and a mobile app are available to enhance savings and convenience for shoppers.

Dollar General In-depth Review

Overview: Dollar General is a well-established retail company that operates in the discount variety store industry. With a history dating back to 1939, Dollar General has grown to become one of the largest discount retailers in the United States. The company's business model focuses on offering a wide range of products at affordable prices, catering to budget-conscious shoppers across the country.

Product Range: Dollar General impresses with its extensive product range, encompassing various categories such as groceries, household items, health and beauty, and more. The quality of the products offered is generally satisfactory, considering the company's focus on affordability. While Dollar General may not carry as many high-end or specialty items as some other retailers, it excels in providing everyday essentials at competitive prices.

Pricing: Dollar General's pricing strategy is a major draw for customers seeking value for their money. The company consistently offers competitive prices, often undercutting other similar retailers. Comparisons with competitors reveal that Dollar General's prices are indeed a good value, making it an attractive option for budget-conscious shoppers.

Store Experience: The overall shopping experience at Dollar General's physical stores is generally positive. The store layout is well-organized, making it easy for customers to navigate and find what they need. Cleanliness is maintained at a satisfactory level, ensuring a pleasant shopping environment. Customer service and staff helpfulness vary from store to store, but overall, the staff is friendly and willing to assist customers.

Online Shopping: Dollar General's website provides a user-friendly experience for online shoppers. The website design is clean and intuitive, allowing for easy navigation. The product search functionality is efficient, enabling customers to find specific items quickly. The online ordering process is smooth, and customers have various shipping options to choose from. Customer support is readily available, ensuring a satisfactory online shopping experience.

Customer Satisfaction: Customer reviews and ratings indicate a generally positive level of satisfaction with Dollar General. While there may be occasional complaints or issues raised by customers, the company appears to be responsive to feedback and actively addresses customer concerns. Continuous improvement efforts are evident, reflecting Dollar General's commitment to enhancing customer satisfaction.

Community Engagement: Dollar General demonstrates a commendable level of involvement in local communities and charitable initiatives. The company actively supports causes and gives back to the communities it serves. This commitment to community engagement contributes to Dollar General's reputation as a responsible corporate citizen.

Sustainability: While Dollar General's commitment to sustainability and environmental responsibility may not be as prominent as some other companies, it does implement certain eco-friendly practices. Efforts to reduce waste and promote recycling are evident, although further initiatives to support renewable energy could be explored to enhance the company's sustainability efforts.

Competitor Comparison: When compared to other major competitors in the industry, Dollar General stands out for its affordability and wide product range. The company's ability to offer competitive prices and cater to the needs of budget-conscious shoppers sets it apart. However, in terms of carrying high-end or specialty items, Dollar General may fall short compared to some competitors.

Overall Recommendation: Based on the assessment of various aspects of Dollar General's business, it is recommended for potential customers who prioritize affordability and a wide range of everyday essentials. Dollar General excels in providing value for money, with competitive prices and a satisfactory shopping experience. While there may be areas for improvement, such as enhancing sustainability efforts and consistency in customer service, Dollar General remains a reliable option for budget-conscious shoppers.

Final Thoughts: Dollar General's success as a discount variety store is evident through its extensive product range, competitive pricing, and commitment to customer satisfaction. The company's involvement in local communities and efforts towards sustainability further contribute to its positive reputation. While there is room for improvement in certain areas, Dollar General continues to serve as a reliable and affordable option for customers seeking everyday essentials.

How to file a complaint about Dollar General?

1. Log in or create an account: To begin, please ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, you will need to create one by providing the necessary details and verifying your email address.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button, which you can find at the top right corner of the website. Click on this button to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, provide a concise summary of your main issue with Dollar General. This title should be clear and to the point, allowing readers to understand the crux of your complaint quickly.

4. Detailing the experience: When describing your experience, be as detailed as possible. Include key areas such as customer service, product quality, pricing discrepancies, store cleanliness, employee behavior, or any other specific incidents that occurred. Mention any transactions you had with Dollar General, including dates, store locations, and what you purchased. Clearly describe the nature of the issue, the steps you took to resolve it, and how the company responded. If you attempted to resolve the issue, detail that process. Explain how this experience has personally affected you, whether it was a loss of time, money, or trust in the company.

5. Attaching supporting documents: If you have any receipts, emails, photos, or other documents that support your claim, attach them to your complaint. However, be cautious not to include any sensitive personal information that could compromise your privacy.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred as a result of your experience with Dollar General. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it's a refund, exchange, apology, or any other form of redress.

7. Review before submission: Before submitting your complaint, review it thoroughly to ensure that it is clear, accurate, and complete. Check for any spelling or grammatical errors, and verify that all the information presented is correct.

8. Submission process: After reviewing your complaint, click the 'Submit' button to officially file your complaint on ComplaintsBoard.com.

9. Post-Submission Actions: Following the submission of your complaint, make sure to check back regularly for any responses or updates. ComplaintsBoard.com may notify you of any comments or resolutions proposed by Dollar General or other users.

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Contact Dollar General customer service

Phone numbers

+1 (877) 944-3477 +1 (615) 855-5775 More phone numbers

Website

www.dollargeneral.com

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