DirecTV review: very poor service and unacceptable contract 1397

I had been a loyal customer for Direct TV for four years. Yet the past year with them has been a nightmare. They wouldnt even replace a remote control. Therefore, I cancelled services. On 7/11/2010 I was sent yet another bill for their services in the amount of 341.00. The PPV charges were actually dated 07/29/2010 which happened to be after the date of the bill. When calling the company, we were told these could not be removed from our bill. Amazingly, we were also charged 220.00 for a non return fee. Of which we have a signed confirmation they in fact received the units.

I was told all complaints were to be directed to the President
Larry Hunter
Direct TV Inc.
PO Box 6550
Greenwood Village, CO [protected]

There is a post going on facebook that customers victimized by the joplin tornado who have lost anything from there home, family, and children even are calling to cancel the direct tv. Direct tv is charging them $500 if they dont have the box and remote. I understand to be succesful in a business you got to make money however if it wasnt worth customers you wouldnt have one. There should be an exception made for those individuals who are suffering so much not more stress and problems. Shame on direct tv there is a boycott going on. I will never consider this company. Bless jopin all its people you remain in my prayers!

My name is Charlotte Harris, I was pulled into a contract by Direct TV promising a package with a price of 2995 a month for 6 mos with 3 free mos of HBO and stars ect ect
Not only did they NOT honor their add it took them 2 weeks to install my receiver so i could even watch Tv and CHARGED me for this 2 weeks of no service.
And they charged me not the 29.95 a month they charged me literally 100 dollar bill from the first month till now.
I have called complaint center 4 different times, to be yelled at by one(supposedly) manager and she hangs up on me,
then i call back and get another manager and she helped me out and made things right, told me that she was gonna credit me all back that i was overcharged and for the mistake and stress the former employee put me through i was gonna be charged 48.98 for extra choice with 6 mos free starz and showtime, still yet, i get bills for 90 dollars, now 77 dollars and just got off the phone with them again, to hear one gentlemen tell me literally(there is no way in hell) we can or will charge that amount for the package i was givin.So i got lied to, i call back a 3rd time, and another manager says ok, your supposed to be charged 48.98+ tax which came out to 54 dollars and change, now the bill comes, its 77 dollars and change.
i have Multiple sclerosis, and are on a fixed income, and they take advantage of me every time making an excuse why they cant honor the 48.98, anymore.
I am calling the better business buero and going to talk to an attorney as well.
They take advantage of people and double charge people, knowing they are handicapped in the first place along with normal people as well.i have a good friend going through the same ordeal with a contract over her head she cant break like me, but are being overcharged 50 bucks a month.
DO NOT USE THESE PEOPLE,
They will scam you, rob you, make up charges that don't exist and hang up with you on the phone when they heard enough.
Bad business and they are gonna feel the wrath of legal action by taking advantage of a handicapped person, knowingly charged me full price, which shows on their computer,
the credits they gave back to me were not even close to what they over charged me,

so don't give this business your patronage, it is a rip off and they are thieves .

I just wanted to let people out there know how these people treat and speak to their customers.
I am personally going to go back to time warner and tell these people to go to hell after legal action.

Thanks for hearing me out, and if you use these people, prepare to get screwed!

Charlotte Harris

Deceptive practices! The representative did not tell us that we had to submit for a rebate to make our payments $35.99 a month for 12 months. Then 2 days after we were hooked up we received another ad for the same thing for the price of $29.99 mo. I tried to read the fine prints with my glasses on with a magnifying glass to boot, and i still couldn't figure it all out. Six days later i told them to come get their equipment after receiving a bill for $60.00. I had quite a conversation with another representative, after which i had to cancel my credit card so they couldn't post any more transactions on it. Please, people, beware! Plus they also added $5.99 mo. For a protection plan we did not sign for, but i am willing to bet if we have to use it, they won't pay. My experience thus far seems to give me that feeling. I wish i had listened to others and checked better. I will never recommmend or refer another person to direct! Would be willing to join a lawsuit.

It's pretty lame that I can't even shop around for tv where I live, direct tv is my only choice take it or leave it. Well, it has come time to cancel the service and just settle for no tv at all, as the frustration of dealing with them is no longer worth it. They siphon additional money each month (for no actual service provided) with trick billing, where every three months they force you to pay an additional $18 for b.s. "service" fees, upping the price of basic cable to the mid-$70 range. I have tolerated all this in my desperation to have basic cable, but that has come to an end as of today. It is just no longer worth it. I changed my billing account info online in December 2010 (due to change in primary checking) and discovered yesterday (February 11) that my account is overdue and they have been persistently trying to debit the money from my old account. I have entered the new billing info on the direct tv website three times now and as of my last check five minutes ago, they continue to stubbornly refuse my new account info (though they accepted the info to pay my b.s. "past due" amount for two months) and my old account info still remains. I sent them several emails calling their attention to the issue, though I don't have high hopes they will make the proper changes in the future. Meanwhile, their attempts to debit my old account cause "overdraft" costs, as I no longer use that account to pay utilities and once I shut that account down completely, maybe direct tv will finally step in and do the right thing? I guess they will if they wish to be paid. I am DONE with this silliness. NOT recommended, even if you are totally desperate. Good thing I like to read...

Direct TV agreement was for a two yr contract at $39.99 per month, to include 156 channels, two recievers, and free installation. Also, agreed was a $100.00 rebate to the friend recomending them to me, as well as a $100.00 rebate to myself.
As I do not have a bank account, we used my mothers American Express account to process the agreement, of which there was a $35 dollar charge to initiate the service.
When I called to get the promised rebate, I was told that they would not let me get the rebate or take the information for a 30 day time period. I even thought this was irregular, and indeed tried to start the rebate again, one week later, again, they would not let me file for the rebate.
Now, they have charged my Mothers American Express account the amount of $35 dollars, and ALSO have sent me an additional bill for the amount of $61.48. I called them and asked if there perhaps was a billing mistake, and was told, "NO", as the rebate had not been started, and that I could do that over the internet. I told them this was not right, and that I had agreed to pay the monthly charge of $39.99, and that I would not pay the higher amount they now wanted. They said that after NOW filing for the rebate, that it would take about 8 weeks, and I would be billed again for another $61.48, until the rebate came into effect. Also, they also told me that the rebate would be over a 10 month time period of a reduction in cost of $10 per month.
I then told them this was NOT what I had signed up for and agreed to, and that they were not honoring the agreement, and that if this was how their service was to be, that I indeed wanted to cancel the service. They then told me that I would be charged $480.00 for early termination. With this I have not applied for the rebate, as for fearing if I do, that I will be further putting myself and my Mothers credit card in jeopardy. What should I do?

I closed my account with direct tv. I never gave the m the ok to go into my account and take all of my money out of my account . That left me with a negative $-48.87 in my account. I could not be able to paid my rent, phone bill, and light and gas. Some of my bills could not be paid. The young lady " and i use that word loosly" did everything that she can to not transfer me over so that i could speake to one of the supervisor. She had me on hold for 7 min. "not very professional at all" came back to tell that she coulnd not find any supervisor at the time. I told her that i will wait i have allllll day! Finally the supervisor came to the phone she also said that my last balance was $557.53 but they will only take $339 and some change. Now i feeled that if and i do mean if a person who was closeing the account had owe this amount of money that the company would that the amount that is really owe to them instead of taking only half and/or partial of it. And the worst part is that they "never and i do mean never" gave me my final bill and i am still waiting on that. But that lady said that the bill was mail on the 29th. Of aug. . But that was the same day that my money come out of my account without my permission. I told that lady that i feel that they are "very and i do mean very unprofessional, unkind, unpolite, and most of all very, very untrained" i demand my money back and i will not go back to them anymore. Not even if they were the last cable business on earth and was offering me a nice deal to return my responds will be hellll noooo!

I had authorized a one time only use of my debit card to get a friends direct tv set up. Now direct tv took 536.19 dollars out of my account without my authorization and I need the money returned to my account I have done all the faxing and calling that we could do. the account number is of the card that the money was taken out of came from the account number is as follows [protected] name on the account is Brianna Addington phone number [protected]. I will what the 7 days for the money to be put back into my account if not legal action will be taken and calling chanel 2, to let everyone know what kind of dealing you all are doing, will not do this if the money is returned immediatly.

sincerly
Tonia Bridgeman

Direct tv chargrd my account 665.90 on 10/19/09 without my authorization. As far as i'm concerned this company have committed fraud. I see from other complaints thatb thisis common practice with direct tv. So far i have been told that my account will be credited i no longer have any trust with direct tv. I will be reporting this to the attorney general and filing a formal complaint to seek criminal charges.

Pisst the hell off

After signing up for Direct TV for 24 months and being given a quote that included Free NFL Ticket for this year and 5 months of movie channels with a guaranteed price for 12 months and getting everything installed we get an email telling us that if we do not sign up for Direct Pay they will charge us $10 per month extra for the HD service. I called and had to explain it to 5 different people, 2 of whom were supervisors. I explained that we were never told that in order to get the price we had to sign up for Direct pay directly out of our checking account. We do not do any direct pay, we pay directly every month either on-line or with a check. I do not believe companies should be able to add charges after you are signed up. Our first billing that we received in the mail yesterday showed my quoted price and even stated HD Access Free HD for life. To me this is fraud. I was told Direct TV was an awful company to get into but i read through the contract, etc. and everything seemed okay. Of cousre they wait until you have signed the 24 month contract before telling you of the additional fees if you don't do exactly what they want.

On 8/3/2009, Direct TV withdrew $1097.35 from my checking/ debit card without my authorization. This act caused me to have additional overdrawn fees in the amount of $713.00. I was unaware of this transaction and never authorized this payment or was notified of the decision to withdraw this extensive amount. I noticed this transaction on 8/5/2009 and immediately called customer service at Direct TV.
Prior to this unauthorized withdrawal, I contacted a Direct TV rep on 7/13/2009 informing her that I was in the process of relocating to another state and hadn't decided if I would continue services upon contacting the leasing office to ensure that I am able to continue services. She said that she would note this and said that if I were to terminate, that I would have a termination fee, and I was under contract; however I never signed a contract and the last contract with Direct TV ended in 2006 to my knowledge. I found this out when I got ready to upgrade the year prior. I couldn’t understand where a contract was coming from, because when I called to upgrade, that was the first thing I asked, would I be in another contract with you all. The fast talking rep said no because I didn’t purchase my receiver with them and he was trying to keep me as a customer because I had informed him that another company had offered me a better deal, which is why I knew I couldn’t have been in a contract. She ended the conversation by stating again if I choose to terminate, it would be a charge. I never terminated services; however, I had a past due balance on the account and agreed to pay that, but never said that I would terminate services. The first person of contact on 8/4/09 was Amanda, she pulled my account and informed me that the fees accrued due to early termination of services and failure to return equipment. I explained to Amanda that I was in the process of moving and hadn't made a decision to terminate my service and she said that it was noted in my account. She also informed me that it was well within their customer service agreements that the money could be withdrawn. I again explained that I never signed a contract with Direct TV; she said that the terms of agreement comes after your equipment is installed on your next bill and more information can be obtained on the Internet. She also shared with me that I must return equipment; I told her that I was only leasing one receiver from them and she again dropped a hidden bombshell stating that the receiver that I purchased from Circuit City in 2/09 was in fact their property and if I cancel, I must return the property that I purchased. She laughed and said it was an "upfront" lease. I shared with her that my receipt didn't state these agreements. Amanda said the only way that I would be reimbursed would be to continue services with Direct TV. I later asked for a supervisor, and was placed with Heather. She only reiterated what Amanda said and shared with me that my signature wasn't needed to bind me to their contract. She told me that I could fight this if I choose, but Direct TV would win and humorously gave me contact information to the Office President and Legal Department. I am basically complaining about four things. 1) I never signed a new contract to renew a contract or to be entered into one. And when I signed my signature in 2004, it was to allow Direct TV to run a credit check, not a contract. I was verbally told by representatives that I was in a contract. 2) I never authorized payment on the $1097.35 and have is suffering financially due to their insensitivity to contact me prior. 3) How is it that I can purchase merchandise from a retailer and it still be in leasing stage. This was not explained to me by the initial rep when I upgraded. 4) I never terminated, why did I get charged? And if you are a Direct TV customer that moves into an apartment/dorm that doesn't allow service, should you be accountable? Please assist me.

Our odesey started on Feb #rd 2010. I discovered that without any authorization from me direct TV stole 803 dollars out of my debit account. After finally getting off numerous holds I was assured that minus my bill amount I would get a refund of 536 dollars in 3 business days. waited 4 business days, no refund called again, waited transferred hung up on called back finally someone informed me it would take 30 days. After the BS wait of 30 days and no refund I called and was told that was 30 business days. Today makes 35 business days I called and was told my account had been suspended (I put it on hold while snowbirding it i the south) and since it was suspended there would be no refund, When i ask to speak to a supervisors supervisor I was told she would call me back as soon as she could, been 3 hours no call. I have since written a formal complait to the Iowa attorny generals office. Also have found several sites that are filled with simular complaints about this rip off scamming POS company. Once I can get this streghtend out I will never ever use these scam artist for any sevice I would rather have no tv then to have to put up with all the headaches they have caused me.

They have owed us 536 dollars that they stole out of our account back on Feb. 3rd 2010. I have been given every excuse in the book and still no money. Today I filled out a formal complaint with the Attorny General of Iowa. After reading hear and other web sites it is apperant that this is part of there long list of deseptive practices. It is out right robbery and fraud I hope enough people complain to the state athorities and maybe something can be done to stop there theivery and disseption. I vote for closing them down perminatly.

I'm really sick of Directv. Clear view of the southern sky is driving me nuts. My tv shuts down if it's cloudy, raining, snowing or sunny. Half the time I'm not allowed to sign in to game lounge because of code GL(6), but when I call I'm told that the volume is high and the wait is long. When I unplug to reboot, it doesn't help AND it take thousands of tokens away. When I do get a hold of someone, they have me re-boot again and it still doesn't work AND again takes thousands of tokens are taken away. I think the wait is so long to speak to a representative because everybodys having problems. My husband wants us to switch to ATT U-VERSE, and I'm begining to agree. I've been with D-TV for a long time, but with snowy weather coming I'm not wanting to be without tv while everyone else I talk to at the time are comfy watching their favorite show. I'm very frustated and I doubt if this e-mail will will be answered, but I have to get my frustrations out, and D TV, soon you will be replaced.

Direct TV had provided me with the worst customer service and product service. Today, I cancelled their service after several calls to complain. They have the nerve to say they are billing me $300 as a cancellation fee! Since when are we forced to pay for BAD service? I gave them 7 months to respond to problems, constant freezing, rebooting the boxes far too often. The salesman told me I would receive certain channels but they were not available. They were supposed to hook up one additional room to move a tv when my kids are here. No service was available. It looks like I will be forced to hire an attorney to keep them from taking me to collection for the worst service I have experienced. Does anyone have the name of an attorney involved in the class action suit already filed against them for misleading (outright lieing) to the public about services?

I moved from cable TV because of rate increases and explained this to direct tv...I explained to the associate that I was on permanent disability and on a very limited budget. He was all about getting into a plan that would fit my budget. I told him I needed a plan that was about $50.00 a month. He got me into a plan. Everything was fine for about six months. Then the plan jumped from $50.00 a month to $71.00! When you call they tell you that this was an introductory rate...The sales associate NEVER said anything about an introductory rate. Stay away from this business, they use misrepresentation and then trap you into a contract that you cannot afford! Then you are stuck paying the higher rate or the cost of the two year contract if you cancel. Heed my advise, they are a sham!

My wife ordered Direct TV, The Installer came out, hours late of course, and installed the product. The dish was installed right in front of upstairs tennant's window. Installer claimed it was the only place where he could get a signal. We called Direct TV to have the dish relocated, 16 minutes before you can speak to a live person, we stated our situation and arranged to have someone come out and relocate the dish. It took 9 days for that to happen(again Direct TV installers didn't show up at agreed dates and times). The "area" supervisor finally came out. Claimed he couldn't get a line of sight signal, and didn't have a ladder to reach the roof. So we cancelled and had Direct TV uninstalled. I'm completely dissatisfied with the level of service, the installers were polite but either imcompetent or lazy, and customer service is lacking! Anyone who'd ask me I'd talk them out of dealling with Direct TV!

In may of 2010, i moved from one rental property to another one in another town in il. The new landlord would now allow me to carry my direct tv over to the new address. Her reason was because during a previous intallation, direct tv caused so many holes and drafts in the house, and yards and yards of wire around door frames etc so she would not allow tenants to have satellite or cable. I called direct tv to cancel the service. After a long drawn out conversation, i thought this was taken care of which it was not. They only suspended the service, only to begin charging me 6 months later. And not only that, they took over $600 from my checking account when rent was due. I called serveral times prior to them taking my money and the call was dropped, or i was put on hold for over 30 minutes and i had to hang up in order to get back to work. Or i was caught up in a recording loop that went on and on no matter how many times you were prompted to 'press 3" or, they said i never called which is a lie. I wouldn't recommend these shisters to anyone and i will be campaigning to warn people of their deceptive practices.

I left Comcast to save money. No such thing. I ordered my direct tv on the phone with an agent named Jermaine after finding what programming I wanted. I was quoted 49.95 plus 12.00 for HBO. The first bill taken directly from my account was 105.95. Seems I didn't send for my rebates yet. The second bill is 76.06. After an explanation, seems I am in the 79.99 programming with 12.00 for HBO. If you leave, a fee is charged you? After several emails and phone calls to customer service, nothing has been resolved.

How do I get out of this contract? My granddaughters can't get a cartoon channel to watch because I have not paid for that package. I do not cart for HBO. The package I have is P F V or sports... Music is another one I don't need. What I thought I was getting is totally different than what I expected. HELP... I would like to put together my own channels that we like that is not P F V sports or music. Will BE waiting on an answer. Sincerely Alice Bittle -[protected]. It is ok to talk to my daughter Liz Taylor. If I have to keep something I don't want I want a cheaper package and two rooms took out to save money. I would love to have Charter Cable back.

In August of 2009 A relative called Direct TV because they wanted to get Direct Tv, but the relative did not have a debt or credit card. So I let my sister-in-law call and place order of the $19.95 on my debt and I was told by Direct TV that in 3 days that amount would be returned to my account, that it was just a hold and the amount was waved, because I was not the one getting the service. I asked, before I did this would any charges ever be put on my debt card and Direct TV told me NO. Today January 27, 2010 Direct TV took $849.29 out of my account using that Debt card number from 8-25-09. I have never had service with Direct TV, I have never had an account with Direct TV, I NEVER authorized for $849.29 to be taken by Direct TV, Because I have never had service with them, When I first called Direct TV a supervisor hung up on me and said they could not help.
I called back and Direct TV said that they would look into it and if that was charged wrong could take up to 8 to 10 days to get the $849.29 put back into my bank account.
Because Of NEVER having an account, or service with Direct TV, I am overdrawn, I am facing overdraft charges, I had to get a new debt card, My account is in the negative, I can't using my account for 8-10 because I filed a dispute with my bank against Direct TV for unauthorized charges, Thanks- Direct TV for stealing from me. There should be a law suit against you.

My name is jimvertis thompson and i got direct tv services about a month ago and the tech that came out and hooked my cable up broke my lamp and its going on a month!The tech name is thomas mcbee. The place were i got the lamps from is mazers and they are no longer in business i tired getting a price on how much is to fix it the places i went said the lamp can't be fixed it has to be replaced. The tech said someone suppose to come out and take pictuers but they never did. Get someone out here now to see about my lamp please!

Replaced a receiver that was receiving free Playboy TV, after 2yrs Hi-Def service was up I decided to drop their service, after calling in to cancel service I was told because I received a new receiver that re-obligated me to another 2 yrs service, so for reporting free programing I get penalized for doing so, and charged an early termination fee. Guess I should have said nothing, as a customer you get treated like nothing. Free programing I guess you shouldn't report, can't beleive Direct TV just turns their heads to someone that does what is right.

On several occassions we have tried to order pay perview ballgames from Direct TV and in the middle of each game they misteriously go off. For example today I called and ordered Auburn vs. Arkansas game and 15 minutes into the game it goes off. I then call Direct TV not once but twice and both customer service reps. told me two different stories. It appears that NO ONE at Direct TV knows what's going on. Not to mention let it come a rain shower and you can forget about watching the channels you pay for. Are customers ever refunded when these things happen? NO But they want their money each month or your service is disconnected. Poor Service, Poor customer service! I wouldn't advise anybody to purchase Direct TV, well not if you want acceptable service. I think they should pull their ads about their wonderful service because in the real world it doesn't exist.

Direct TV is horrible! From the beginning I knew I was going to have problems with them they started off by making two service appointments for me with different dates. Then they installed my service and said the only charge they need a credit card for was for the delivery charge of the box of $19.95 plus tax. To my suprise I open my bank statement and see a charge of $241.00 which they claim is for credit check which they never informed me about. So I cancelled my service within 24hrs so they said i wouldn't be charged a cancellation fee nor any other fees. Of course to my suprise again on checking account i had a charge of $648.00. They charged me a cancellation fee and a HD reciever upgrade fee of $199 which the HD reciever came with the package! They said it would take 6-8wks to reimburse me my funds! That is outrageous for something that is there fault and they admitted to there mistake. I am so afraid they are going to charge other charges to my account. They are so fraudulant! This company needs to be sued! How can they do this to people, i was charged almost $1000.00 in fees for not even 24hrs in service!

Direct TV is NOT customer friendly. Signed up and never got equipment or phone calls three times over a19 day time frame. Lost 2 work days, 1 day off, all wasted waiting for some one to show up. Customer service sups. E-mailed Corporate, I e-mailed corp. and still no response. Just cancelled my order.

I suggest you do some homework and ask around in your area, if there are any problems.

After not even getting any reply from the corporate customer support team, I quit!

VERY BAD CUSTOMER SERVICE AVOID AT ALL COST

I am looking into DISH Network now.

After being a customer for 5 years, I have finally reached the end of my patience. When I call or receive my bills, all I get is "loyal customer", or "valued customer" etc, the same sales crap.
Problem is, my billing keeps increasing. When I complain, I get "oh there was a rate increase" or " oh your discount expired", well I for one am sick of this crap.
I cannot use the on demand feature, despite trying two different routers, oh yes, you need a router to use this. Why was I not told before installation?
Oh with the HD receivers, you don't own them, you lease them...with only a 90 day warranty... If one goes bad, you pay a huge fee for a new one. In my case, I decided to pay for the insurance at 5.99 per month. New customers get all the discounts, old loyal, and valued ones get screwed.
Good thing I did because one receiver just died...and make sure you ship the old one back asap, because if it's not to them within 7 days, you still get charged for a new unit.
Reception problems in the bad weather ? get used to it ! Nothing they can, or will do, but it often occurs to me why my satellite radio never goes out in inclement weather...
So, despite knowing from experience how horrid Comcast is, soon I will have to go back to them.. seems to be the less of the evils..No contract.. I hope !
Direct TV you SUCK!

My Direct TV HD channels no longer work. Direct TV Tells me that I need to pay for a service call or buy their monthly service agreement before they will fix their faulty equipment. I asked them to just shut off the service and quit charging me the extra $10/month. They told me in order to do this they will need to recover their HD equipment, give me non HD equipment and extend my service agreement for another 2 years. I am sure their is another service charge involved, but I didn't bother to ask.

About 4 months ago one of their receivers failed. It was less than a year old. They told me the failure was a know problem they have been having with my model. They sent me a new one, told me their would be no charge. After I sent the old one back, they sent me a letter indicating my service agreement had been extended another 2 years because I had equipment replaced. I called them about it. They said it wasn't necessary and the extension would be removed.

When I called them yesterday about the new HD failure they told me my contract had been extended despite what their employee had told me and that there was no way for me to change the new extension without terminating my agreement and paying cancellation fees.

Why does this company now sound like a Mafia protection scam? Their equipment fails, then the only way to fix the service being paid for is to extend contract. Considering the rate of failure of their equipment this could go on forever.

After learning that the installer from Direct TV had lined my gutters with the cable wire, I contacted them. Yes, I told him that the satelite dish on top of the house was okay on the day it was installed, but never knew that it was lined in my gutters until getting my house painted.

I immediately reported this to Direcr TV. All I got was them telling me that I gave permission for the cable wire to be placed in my gutters by signing the paper- work. Paperwork was signed at the completion of the installation. I continued to explain what happened, but no one would listen to me. All I wanted was this to be corrected. I hung up the phone after telling them that I would just cancel my services with them. I spoke to three people at different times. The last person was suppose to be a supervisor. I was surprised that a business would not try to satisfy a customer when they were in the wrong. I really did like Direct TV but never again will I buy service from them.

I just took Direct TV services, they Installed April 2 2010, would like to cancel the services on 14th of April 2010, they said I am bond for 2 yrs, but when I call for services They told me 15 days trail period, and they mention moving is free, know they are asking $ 50. & customer services are very bad, I talk to their rep. is ID # [protected], not getting right treated from customer rep and he just hangs up, So be careful when you get services from them.

So I will keep them for 2 yrs and never evr go back with them...

Had a 1 yr commitment Jan 08 to Jan 09 4 months in 1 of the 5 receivers went bad (of course only 90 warranty $$) service was terrible and delayed but we did finally get the replacement (at our cost)

Was disappointed with cost of service (double what they singed us up for), the deliberately confusing billing practice and the constant charging of our credit card for movies. We cancelled after the year.

This is where the fun starts we returned our receivers and then received 2 billings (525.00) for movies we allegedly watched 8-13 months ago. They claim every box was to be hooked to a phone line and that if it wasn't you could still order movies and they had no way of charging SOOOOO beware you will be hit when you turn the boxes in...We have no way to dispute "the direct TV claims" we certainly don't recall if we watched a movie on a date last year...

And the real kicker is they also hit us with a early termination fee of ($340) remember the out of warranty box...well the replacement allowed them to extend the commitment 2 yrs.. if that is not crap...of course they have nothing signed by us to allow this, they say its all on their website and we are bound by it...this must be illegal to so blatantly take advantage of people.

I for see this company being involved in a class action lawsuit whereby they will be making settlements to all past customers (I will be one!) for their business practices...(WE can only hope they survive in business to make these paybacks!)

Last Friday a new tenant of mine had set up an appointment for Direct T.V. installation. I was unaware of this until a couple hours before their arrival. I allowed the install providing the old dish be removed from a former tenant. The installers drilled two large holes they assured me they would cap off. When I went outside I noticed not only did they not cap off the holes they also left cable wires hanging off my house, drilled new holes in the side of the house for the dish instead of putting it where the old dish was, and left the large mounting bracket and screws on the ground. A note was made on my account of the problem and I was told by the rep that they would be back out within 5 days. This was told to me after he said Direct T.V. does not take responsibility for this, it is the contractor they hire out to do the work that is responsible. I told him I was concerned they would come out and only see part of the problem so please make sure I am here so I can point out what the issues are. He put me through to Tech support to relay this message and the woman I spoke to had no idea why he sent me on to her. She then told me the contractor had to respond back to me within 20 minutes? I asked her to repeat that. "IN TWENTY MINUTES THE CONTRACTOR MUST CALL YOU BACK." That was seven days ago. No contractor has called me back, I don't know who the contractor is to call them directly, and no contractor ever came out within the 5 days I was told they would be out in. I just called and spoke with a new rep who said he would put a note on my account but there was nothing he could do. He assured me that a rep from case management would be in touch with me within 24 hrs. The problem seems to lie with the communication between direct t.v. and their hired contractors. These contractors don't care what they do to the homeowners property during installation and Direct t.v. placing the blame back on the contractor for the shoddy installation serves as no satisfaction to the customer. If there is no resolve of this by Direct T.V. they will leave me no choice but to tell my tenants they must remove Direct T.V., I will then have to take my photos of the damage and mess they left behind and file a claim with small claims court, and I will file a complaint with the Attorney Generals office online. I have taken this route before with good results and I will do it again if necessary. Customer service has gone to hell in this country...and I use to work in Customer Service!

I will have had Direct TV for 2 yrs the end of Dec, and plan on cancelling it at that time. I got the installation fine then according to their records, which I think is a LIE I have been having problems with the DVR, "Searching for Signal" every other day, months. I call only to be told how to correct the issue, and some times it work, most times it don't. So I called today AGAIN about the same problem and asked what could be done since I have been calling about the same issue the WHOLE time I have had the stupid service. The want to Charge me $49.95 for a technician to come out to correct the problem, which who has that laying around. OR they want me to get stuck in a year contract for a service plan that is $5.95 a month, a tech would come out one time and I have to keep the service for a year, and pay more then what the service call would cost, who has $72 to pay for something I won't need especially if I'm canceling in Jan. I was told if i got the service plan and I canceled say a few months later I would get charged a $10 disconnect fee for cancelling the service before the year was out. Direct TV is a TOTAL RIP OFF AND I WOULD NOT RECOMMENCED ME THEM TO MY WORSE ENEMY .. DO NOT GET HOOKED UP WITH THESE RIPOFF COMPANY!

I received 2 seperate billings for movies ordered by remote, of which I did not have the ability to do so, three months after settling my account with Direct TV. In fact I received a refund from them. Upon calling customer service I was passed around to five associates and supervisors who were rude and incompetent spewing "rehearsed" statements. Additionally I was placed on hold over and over again, and even hung up on by two of the associates. After being infuriated for over and hour I was scolded by one associate to "be professional". Never ever will do business with this company again. And, two I am not caving into these tactics and paying this bill, EVER.

Direct TV refuses to show up to scheduled service calls in area 35 miles outside of Memphis. All sorts of excuses - wrong day, too busy. They even LIED and said the technician showed and we weren't there, even after we had spoken with the technician who admitted he would not make it. ONE HOUR phone tree. Obvious discrimination based on area although we pay the same for TV. Have been without service for 2 months yet Direct TV refuses a refund.

On March 2009 I received a Direct TV offer for the amount of $29.99. The following month I received the
billing payment for the amount of $47.00 very surprised and desapointed I called them to cancel my order
right away as I can't affort to pay for it. They lied again telling me it was just the first month for such and
such fee, whatever, Same history of $47.00 charge the 2nd. and 3th month. Then after four or five hours of speach, struggling to convence them to respect people; taking some care of their costumer, And begging them
to charge me the agreed amount, telling me to start paying the $29.00 plus the fee, coming up to $33.00, But
again, the night mare; after two or three months a bill for $92.00 due. Tired and sick I continued paying the
$33.00 accordingly. Then they suspended the service one month ago. Since then I've been asking them to come
to get their equiptment or to send me the boxes to send it back to them, being their answer another bill for the
amount of $123.00. Please help me with this matter. To me the facts are taking place in the world is just the
begining of the very end of age.

Thankyou for your cooperation.

I was charged early cancellation and explaineds in writing that cncellation due to my having to move to an assistant living facility that did not have satellite. Received a call asking for a letter from the complex and the doctor. I sent the info the very next day and several days later, a $350 charge was debited from my card. My account was in dispute and the money they took was for my utility deposit and move. When I called them, they would not give me info for the person to talk to who could reverse this charge until the disput was settled.

Direct tv makes you believe that you will recieve more channels then you will be able to down load depending on the county you are in. When I went to sign up it said I would recieve 67 channels, but most of these are news or movie clips. When I asked what channels I would reciece they avoided this question and then offer you a special deal for a limited time only, they offer it all the time. then if you want to watch a movie you have to pay extra to netflix, they are not straight up with what you really get, and it is miss leading.

Shame on you Direct TV!

Debited my account for early termination fee when i was told they would send me a bill because they didnt have authorization to use debit card and put my account in the -253. 00. So now they wont do anything about it and act like they dont care. Personally you tell someone not to use your card and they do it anyway that is against the law. So personally they should suffer in jail for being thieves because that is all they are... I tell them know and they steal my money anyway.. I think they should do what they did to thieves in the old days... Never use direct tv.

I ordered my services on the 3rd of June 2009 (less than a week ago). Three days later signal is lost and the technician can only come in week later! The signal lost is because the way the dish was installed. I wish I could upload pictures of it.
It could be funny, if it wouldn't be so sad. I am in Florida in on the 20th floor... the dish is attached by few synthetic strings...
Now, I am waisting my time calling them every day with no resolution. The regular script reading takes place each time:
"I apologies for what happening...I understand it's a bad situation... BUT the technician is not coming... "
When I placed an order, tech came in next day! AND NOW when they have me liable for $480.00 for early cancellation, the tech can only come in in a week.
About liabilities: no one told me upfront about it. When thech was leaving my home after tying the dish to the unattached tripod, I asked him if I need to sign anything. He said "no". Now they saying this is a valid contract and I will pay $ 480.00.
I only had it working for 3 days!

Be aware! If you have ANY other options, don't buy their service.