Dillard'smens roundtree and york gold label dress shirts

This review was posted by
a verified customer
Verified customer

For over the past 4 months alone I have purchased more than 10-12 gold label dress shirts and at least 10 trousers. Prior to that I had purchased 5-6 gold label dress shirts at the chesterfield location. I am very familiar with the product and I like the fit and style of the shirt. Earlier this year while I was in my office my shirt sleeve ripped at the elbow. I thought assumed that it was just by chance and just replaced that shirt with 3 more gold label shirts. Now I wear dress shirts and ties everyday for work, most times underneath a sweater when its cold. This happened to me 3 more times over the course of 2 or 3 wearings of the shirts. I still thought nothing of it. On 4/24/17 my latest purchase ripped at the elbow. It was my 3rd wearing of the shirt. I brought that shirt along with the other 4 to the galleria and sought some help on 4/27/17. The salesman in the big and tall was helpful but the manager in charge was I felt rude to me. She first asked me what line of work I was in. Then she asked to see the shirt I was wearing. I questioned her reasoning. Her response was that she wanted to see if I was wearing the right size. I felt that she was extremely disrespectful and condescending. She continued to marvel at how the rips could have happened and said that she had never seen anything like it. I am a finance manager at a ford dealership I deal with customer complaints daily. I felt that the situation could have been handled in a better way. I left my phone number and I was promised a phone call from someone. That as of the end of business today has not happened. I was asked if I had a receipt for the purchases. I did not have them. It is possible that I can find them. I used my bank card so I can trace the purchases. I felt that she had the opportunity to put me at ease and explain to me that she would do her best to help in the situation. I did not get that at all.

Post your comment

    By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions


    Unhappy consumers gather online at Complaintsboard.com and have already logged thousands of complaints.
    If you see dozens of complaints about a certain company on ComplaintsBoard, walk away.
    One of the largest consumer sites online. Posting here your concerns means good exposure for your issues.
    A consumer site aimed at exposing unethical companies and business practices.
    ComplaintsBoard is a good source for product and company gripes from especially dissatisfied people.
    You'll definitely get some directions on how customer service can best solve your problem.
    Do a little research on the seller. Visit consumer complaint websites like ComplaintsBoard.