DHL Express’s earns a 1.8-star rating from 3 reviews and 454 complaints, showing that the majority of shipping clients are dissatisfied with delivery services.
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very poor service!
I had the misfortune to have to deal with this crappy service. I had some transcripts overnighted to me and after two days the packaged never showed. I contacted the sender and got the tracking number. It turns out they tried to deliver but never left a signature card so how was I to know. I contacted DHL and they assured me it would be delivered on the third day, so I had someone waiting all day. DHL never made an attempt to deliver. The first lie. So, on Saturday they tell me it will be delivered before noon. The second lie. I made over six phone calls to DHL and not once would they allow me to talk to a supervisor. They shouldn't be allowed to do business.
worst service!
I was really very unhappy and upset with the kind of service DHL is providing to there customer. I will make sure that i will not use services from DHL again in my life, becoz of this Experience and i will Let my friends and relatives know about the my experience advice them not to use DHL service.
Their service is not really a professional service. My parents had shipped the shipment 15 days before and still i didn't receive the shipment even though it has been arrived in USA , they write a false notes that no one at home when they came to deliver the package which is not right my wife is at home all the time, even they didn't put any written notes when they came to deliver the package.
When ever i call them they say its going to deliver today but they don't deliver it, from last three days i am getting this message.
Is this ONE should expect from guys when paying for the service?
DHL people are very nice.
After waiting four months for my carefully addressed Tablet to travel a thousand miles from New Zealand (it had been sent back to New Zealand once) I finally tracked it to the DHL office 200 miles away in the capital of the small Pacific island state where I work in Aid and Development. There, despite the clear and precise address including my name, occupation, the institute to which I am attached, the village that has the Post office, the area, the province and the country, it remained awaiting "address confirmation".
Three weeks ago, when I made the thirty mile trip to the provincial capital and telephoned the state capital, the lady in DHL's office there was very nice and assured me that she held my package in her hand and it would be on the next plane to the provincial capital (through which it should have been routed in the first place).
Two weeks ago, another lady I spoke to was very nice and assured me that she held my package in her hand and it would be on the next plane to the provincial capital (through which it should have been routed in the first place).
Last week, the manager was especially nice and assured me he held my parcel in his hand and I would have it "in the morning". I assumed he meant the next day.
Nice people. Still no package.
The lady I spoke to in DHL's office in New Zealand was very nice today. Maybe something is going to happen. I have just had an email from the local agent saying it will be here tomorrow. I told them to email me when they have it in their hand, in the office, in the provincial capital (where I have spent the last three weeks waiting for it) then I will pick it up and take it back to my island (where it should have been sent in the first place). If it shows up, I might regret it. The daily trek to the Post Office over a mile of bad road has become a habit. I might miss it. The joy of being able to read again (the Tablet is a replacement for one that failed four months ago, my only source of books on the island) will probably have faded by the time I make the arduous 8 hour trip back leaving only the sour taste of the four months of travail and expense occasioned by those very nice people at DHL.
Looking on the bright side however, next time I need a printer cartridge or (God forbid) a new I-pod, I have the perfect excuse to fly down to New Zealand and get it - its quicker and cheaper than DHL.
my daughter sent me a tv from Scotland after four weeks and eight excuses later it arrived three weeks smashed to bits later my daughter then got a demand from DHL saying that the tv now weighed 11 stone and asking for more money I then bought a gazebo on line from Amazon this also got lost and I received a refund guess who the delivers were GOOD OLD DHL
I had a item delivered to me on Tuesday the attitude that I got from the delivery man who was from the DHL @ HOME Couriers was Very shockingly Violent he started alleging that I wasn't the customer n the package whilst I paid for the item already. It seems as though he wanted to bully me and wanted to claim the package from himself.
He cornered me and stood with one leg up my stair as if he was going to punch me with his fist. What a nasty man that was...
Please don't be fooled by this number [protected] who wants to deliver your parcel. You might end up with a stressful fight ...
I send a laptop to my fiancee from Qatar to lion-france as a present for valentine..
they promise me to deliver it on time...i was surprised when i receive a call from her saying that she receive a call from DHL and saying that laptop will be with her after three days from valentine, i try to call them, nobody answer and laptop is sleeping i duno where!sorry DHL but very bas service!
They are THE WORST SHIPPING COMPANY EVER..i was expecting a very important package from them. I had it over nighted and waited 8 hours for it to be delivered and then i go on to their website and put in my tracking number and it said that THEY HAD ALREADY ATTEMPTED TO DELIVER IT BUT NOBODY WAS HOME. I couldnt believe it. What a bunch of LIARS. they completely lied about that becuase some ### DHL driver probably wanted to get home so he could stuff his fat face with some food and drink his beer. This is the WORST shipping company out there. I called the customer service and they acted like they could care less about what happened and offered no help. I hope this company burns down and goes out of business. WHAt a bunch of LIARS and THIEVES and HEARTLESS ###. Just my 2 cents...
I ordered a plow motor on the 9th of Dec. It is now the 20th and DHL has had it in there center for 8 days Several calls were made, I was told it would be shipped next day with no luck.
http://youtube.com/watch?v=ra74ui2DKWU
This is a video i shot in the back of the wharehouse, they have no security and dont give a dan about you, I have had 8 stolen packages!
DHL is the worst delivery service ever. Not only were they late on just one of my shipments due to weather related issues. But just one week later they were late again with the same exact excuse. My package was suppose to be in Milwaukee on 12/17 and here it is 12/17 and my package has been stuck in Florida since 12/12. I hate DHL not only is UPS cheaper but when they say that your package will arrive on a certain day, it arrives on that day. It doesn`t get stuck half way across the country and no one seems to know why.
I was really very unhappy and upset with the kind of service DHL is providing to there customer. I will make sure that i will not use services from DHL again in my life, becoz of this Experience and i will Let my friends and relatives know about the my experience advice them not to use DHL service.
They are absolute crap!
the company is scam and a joke, and fraud!
I send some important time sensitive document to overseas on July 5th. DHL representative assured me they are going to be there by July 9th. On July 9th, I received a call that the documents did not arrive. I checked on-line and it seemed that the document were delayed in the clearance center. I called DHL and I asked the rep. about the delay and why they gave a promise that they can not keep.The rep said that the customs delay is out of their had. I replied that since it is their business, they know about the delays and how long it will last, so they should warn the customers and they should not give the promise that they can not keep. The representative was adamant and he told me that they deliver it within three days and any delay in transit is not calculated to the time frame.
I requested the documents to be returned since pass the time was useless and I had to find some other way to get these documents to my sister. The rep. told me that they can not return the document to me via express service. It has to be ground. I could not believe that I spend $52.00 for express service, overseas delivery and not only I did not receive it, DHL could not deliver back my document via express mail.
This company is fraud and I will never use them. At work, we used DHL at one point and we had so many problems that we changed it to UPS. Whoever has founded DHL, need to read these messages and get in touch with reality. Consumers like me are the innocent bystandard and sometimes they need time sensitive documents to be delivered and if the company can not deliver, it needs to close its door. The company is so greedy that it could not deliver back my document in time to me. They said it takes as much as 21 days for me to get back the document and the envelop needed to be returned from OHIO to Houston. I hope and wish DHL go out of business.
Companies like DHL will go down. Look what happened with ENRON. They got greedy. The same fait is waiting for DHL. The final point is the company is fraud and a sham...
extortion in mexico!
I mailed two packages from Texas to myself in the Yucatan of Mexico so I wouldn't have to lug them through the airports. The rest is noted below in my travel blog. Now a LOT of people can see my complaint. And DHL (in the US with English) won't even acknowledge me anymore!) (I had tee shirts printed for my coworkers that cost me $140.00 and the other box is my own (used) clothing.)
The following from my blog to readers / friends:
Not so sure I'll endorse DHL anymore. Remember I had told y'all that I had mailed two boxes (totalling 22 lbs) to myself from Texas to the tune of $339.00 US dollars. The boxes got to Merida before my plane did, but I still haven't gotten them! 9 days now. They are holding them hostage for taxes. Now want $490.00 US more! $4900.00 pesos! The US DHL office is now ignoring me too so I haven't gotten resolution. Will probably have them returned to Beaumont but don't know since states won't answer. Will update y'all when there is a solution. Attorney and I have appointment on Tuesday with Immigration - may have him take me to Customs to find out about the country's Code of Conduct because I feel this is extortion.
I shipped a package to my boyfriend from New Jersey to Merida, Mexico on August 9th, 2010. I paid $160 and I asked to the employee if the receiver would have to pay something and He told me, not. So my boyfriend supposed to receive the package on Agust 12th, 2010 but, one day before, DHL of Mexico called him and He was told that He had to pay $100 for customs taxes and if he didn't make up his mind at that moment, for every day that the package stay at customs services, He would have to pay $30 more added up to the $100. So, crazy. I'm so pissed off and I don't know what to do. I asked them for a return and I was told that, first I would have to pay the taxes plus the shipment from Mexico to the USA.
I think, DHL should let us know about the taxes that the person has to pay in order to get the package.
If I had known about this ahead, I had not shipped anything.
DHL, pretty bad service. I won't never use it again.
PHONE EXTORTION MADE BY DESPACHO JURÍDICO MUÑOZ Y ASOCIADOS.
THE AMERICAN SOLDIER, TELL US:
! NATIONAL CRUSADE ANTI-KIDNAPPING, EFFECTIVE SOLUTIONS PALLIATIVE NO!.
! ALL JOINED AGAINST THE JURIDICAL OFFICE MUÑOZ AND PARTNERS!
The inquisitive extortion (phone extortion), we refer mainly to those of: Juridical Office Munoz and Partners (in spanish: “Despacho Jurídico Muñoz y Asociados”). They want to talk with you, without know you during day and night looking for a certain So-and-so of Abraham that neither you nor your family have known all their lives. (They are not vendors of Telemarketing, they are abductors). This is when someone of your own by despair, falls into his trap by answering: "that the person does not live there who are looking for, " the work of the Juridical Office Munoz and Associates is ask a sum of money to not bother you and your family.
Also they are collaborating with the prisoners, from the Federal District, in Mexico City.
If you have a caller ID, you NEVER answer them to the following numbers: [protected], [protected], [protected], [protected], [protected], [protected], [protected], [protected]. While there may be other numbers (private or public).
Also this “company” proceeds of money laundering of drug trafficking and called connections are located in Leon Guanajuato, Mexico. They also have offices in Mexico (Monterrey, Guadalajara and Mexico City) and in the U.S (in Texas). They hide behind a noble profession as lawyers to conduct their illicit proceeds.
Do not stop these nauseating ghosts, we are many, we are more than them. Do not rest until justice is done against them. The reason is on our side. Now, they are looked by the F.B.I.
! PEOPLE OF MEXICO AND UNITED STATES, NOT LOWER OUR GUARD AGAINST EXTORTION!
"I feel so patriotic of all America, any country in Latin America, as more and, when necessary, would be willing to surrender my life for the liberation of any of the American countries, without asking anything to anyone, Without demanding anything, without exploiting anyone. "
copyright, CNAS, 2008.
You are not alone. On Nov 29th, 2007 I shipped my mom's Christmas present to Mexico. The value of the present is $60 dollars, and I paid $121.54 for the shipping. My package got lost in transit, and when it finally arrived (on Dec 15th), DHL is charging my mother $80 dollars for taxes! When I called customer service, they told me since the value of my present is more than $50 dollars, customs charges taxes which are paid by DHL and DHL wants the money paid back by the receiver. I told them I was NEVER notified of that. I refused to pay and I wanted my package back but... they told me this and I quote: "It can't be returned unless you pay for those taxes...you have 30 days or we'll destroy it". WHAT? I asked to speak to a supervisor, who pretty much told me those were the policies of the company and if I didn't like it, too bad.
My mother now has filed a complaint with a Mexican Bureau of the Consumer. Currently I am contemplatin suing them, because this is a rip off and until now I have found out that DHL does the same thing with customers around the world. I just hope a lawyer and a lawsuit would not become the biggest nightmare of my life.
staff mistakes, system related failures & bad customer service
I have previously posted a complaint for DHL Latvia. It is now somewhat resolved, I believe in their opinion; but, I am extremely disappointed in their response. They did admit that there were some manual, system and online shortcomings in their Latvia office. But they completely failed to address the bad attitude and poor communication skills displayed during the resolution of the problem. It appears that simply refunding my money was good enough for them. Here is a summary of my final response to a representative of their management in Germany. A lot of people including myself have issues with DHL's lack of customer service. Simply perform a Google search and read the many posts.
If you believe we are being unfair to DHL, try searching for complaints against FED EX and I believe you will find many fewer complaints as compared with DHL. It was refreshing to receive DHL Latvia's Mr. Nordberg message admitting that there were some shortcomings in the manual and online system processes in Latvia... But, the attached letter from your associate Ms Signe Spandega, appears to completely ignore and does not address any of the human issues and bad attitude displayed by the Latvian DHL and the greater DHL staff.
Perhaps her not addressing these issues is an oversight? I can only assume and hope that she will send me a second letter on these issues. Lack of accepting responsibility for the bad attitude displayed by DHL, reinforces in my mind that DHL basically has no concern over a client's feeling and interests. Also, the issue with the customer care person in Brussels was not discussed. There is an old saying " where there is smoke, there may be a fire underneath"...
I believe all these complaints are an indication of a more serious problem and it would be a shame for DHL shareholders to ignore them! I point out several websites with information about listening to the customer and how valuable the information might be: http://www.inc.com/magazine/20060701/column-rodsky.html.
Last weekend, I had the pleasure to spend the day with the Chairman of the Board of a major USA Computer company. He shared with me his personal experiences with the importance of listening and speaking frankly with the customer. Some of this thoughts with you as well:
http://www.siliconvalleywatcher.com/mt/archives/2005/08/using_the_human_1.php
http://www.domaininformer.com/news/press/060614Champ.html
http://icannwiki.org/Champ_Mitchell
In my opinion, DHL has an opportunity to make a valued improvement in it's customer service and image. I trust you will not let this opportunity slip you by. With adverting costs so very high these days, the loss of a single client is worth a lot of money, won't you agree?
Regretfully now a lost client,
Mike Johnson, General Manager,
Patricia Tourist Office, Riga Latvia
...your friend in the Baltics!
The image attached shows the package's tracking ends in LEIPZIG Germany on April 14 2016, that was 1 week ago. Package is a transit, origins Turkey, destination USA.
DHA can not provide any information and says it is held by German customs, but failing to update the tracking or provide any documentation at all to confirm this statement.
Also the shipments in-transit should not be subject to customs VAT or TAX inspection as EU is not an origin, neither final destination.
Interestingly enough, after brief google search I have discovered that at least 7 DHL customers have reported same issue on the same date around the same time in Leipzig, Germany.
I add that I receive this shipment regularly for past 2 years and never had this issue, all paperwork on the package was filled out correctly as usual.
From date 24-10-2015 Dhl Egypt say that custom clearance is completed
Until now I don't know why this late
Over this Dhl Egypt charging over fees
Why
I am charging in UK
Mr Ahmed ashour (working in dhl Egypt )
Said this email
dear Mr. Mahmoud,
Thank you for contacting DHL Express.
Reference to our phone conversation minutes ago, please be informed that the brokerage and admin fees are fixed amount on all formal clearance shipments.
As we agreed please send me the ID copy to be able to start clearance process.
end of email
You must buy about 30 American dollars to Dhl over the egyptian government custom fees
You can check this fees in another company like egyptpost its about 10 dollars maximum
I don't know why Dhl Egypt do it
I am very sad
Bad progress
And very bad customer service
In egyption dhl
In Dhl UK my order take only two days to make every thing its very good.
Mr Ahmed ashour Egyptian Dhl when I ask him my order time to take my order he said your order haven't any problem but I think about three days more to take your order
Why all this time
More money bad service and very bad customer service
I know most the egyption if he shipping with Dhl its because the company you make the order with
But if it's your disicion most Egyptian people will not choose Dhl in Egypt
I hope you can make any thing
You are a big company
I don't think that this is your strategy
Me and most the egyption need more shipping from out side but we are afraid from the more extra cost not the shipping from out side
But in Egypt
I shipping my order from UK to Egypt by 18 gbp and egyption dhl want to get it from the egyption air port by double the UK Dhl fees
Do you think its logic
I hope you can help all the egyption people by make dhl egypt like Dhl UK
i used to work as dhl sydney matraville. DHl is run by total unprofessional people. i worked with other logistics and courier companies as well as but DHL is worse. i was in lenovo section unskilled forklift drivers, unorganised are just small picture. while working one of there women employee said abusing language to me without any reason, just to show off, when i replied back she started crying. she was from south america and company boss was also south american. every thing was captured on cctv according to rule both should be issued warning or sacked but i was being sacked.
DHL Baku, Azerbaijan
I am really tired of DHL non-professional work here. They have always delayed my docs out of normal delivery.
My document has arrived t Baku on 13th and scheduled for delivery. Today is 17th and I have not received anything. My student appointment for he embassy is tomorrow and he lost it. Just because of he DHL. I went to he office to pick it up my self. I called them before and they said NO PROBLEM and come and pick it up. I have spent 3 hours in the hours and nobody found it because nobody cares. Every hour after my insist, someone else come and restart and nothing happens. This is unprofessional at all. DHL is a good company but they bad stuff makes its image negative. They simply do not care about people needs. I still have no document and I am in a deadlocked position. They even do not call me for an update. I call them many times no answer and I call them from different numbers to be able to talk.
DHL is an joke!. Is there any Ombudsman who can assist me? Since I am waiting since 24th March 2014 up till today for my consignment to be delivered after I have submitted all document required from me...PLEASE HELP!
I have been fighting with DHL for my for 3 days now..DHL was to have my package delivered to my home on dec 20th they promissed me it be here.i waited all day, , guess what? they failed me again. then i call back they say promiised on the 21 of dec.. guess what lies again!..i caLL BACK TODAY SOME LADY REP TELLS ME dhl HAS MY PACKAGE IS WITH ANOTHER DELIVERY COMPANY..HMMMMM.. SOUNDS LIKE RIP OFF?.I HAD PROBS WITH DHL B4 WHEN THEY SENT MY OTHER SUPLIES TO ANOTHER TOWN AND NAME, , PLUS NOT EVEN IN MY TOWN OR MY NAME, , HOW CAN THAT BE?THEY NEVER CALL ME BAK I KEEP CALLING THEM AND MORE LIES, I WANT ME PACKAGE VERY NOW!.SHAME ON dhl>!
Sir/Madam,
On Thursday 08/11/12, an urgent mail addressed to me was posted in Mauritius via your company which was supposed to reach me on the following day but in vain. On Saturday 10/11/12, I went on your website to follow its movement & to my astonishment, i saw that the courier called at my place on Friday 09/11/12 at 18.50 but i was absent which is totally false. I wonder why he did not phone me or leave a message with the watchman.Today at about 09.27hrs, i received a sms that the courier will call between 09.00 and noon, I waited but in vain. I phoned several times the 'service client' but they told me that the mail was already returned to the depot because i was again absent. The question is why the courier did not phone me. The reason for sending it thro your company is to receive it in a reasonable delay or else it could have been sent by post. More so, it has cost the sender a significant amount of money. At about 15.30, i received a phone call that the mail will be delivered tomorrow.
I want to complain about the way DHL office Baku, Azerbaijan dealing with clients. My parcel came with delay 1.5 day. It was important documents. I was disappointed when Irina Musayeva staff of DHL office in Baku told me " You should come yourself to the office and pick up your parcel." She was terrible rude.
PS. If I should go to DHL office myself to pick up my parcel, for what they charge ?
1. Delay 1.5 day?. 2. Take my parcel myself ?
I wont ever use DHL !
Sabira Akhundova.
I think DHL should close down their business, Of course they won't do thatn so all the customers should jointly sue them so that the unsuspecting customers won't fall prey to their lousy service. My experience goes as follows
I was in Mumbai (India) and I needed some document to be sent from Singapore to Mumbai. I requested a friend of mine to send it over by courier to me as I needed the same for my daughter's admission to university in India. My friend personally delivered the same at designated outlet of DHL in Singapore and sent me the airway bill number. Since it was critical I started to follow up. Since the airway bill number could not be found on the website I called the DHL Hotline. They claimed the number is incorrect. I confirmed with my friend in Singapore that the number is correct. I informed DHL hotline that the number is correct and also provided with details of where it was delivered. DHL insisted that the number is incorrect. I kept on calling DHL hotline in Mumbai as well as Singapore. 4 days later the same airway bill number appeared on the website. Despite all my followup and informing DHL abou the criticality they could not deliver the doc in 5 days. Most of the courier services like fedex deliver within 24 to maximum of 48 hours from Singapore to mumbai.
DHL sent our an email to me explaining the reasons (holidays etc..) why my parcel did not leave Singapore for 5 days(31-Dec till 04-Jan). DHL refused to admit that there is any lapse on their part. I think DHL does not deserve to be in business.
vivekds@singnet.com.sg
HELLO DHL
wrong information - missed delivery of emergency medicine for our client
- DHL staff in Riga Latvia provided us with bad information and the DHL customer service over the weekend was not helpful.
They told us when we called DHL Brussels that they would take some action to request a re routing of a package; but, apparently they did nothing.
We operate a tourist office in Riga Latvia, one of our clients went to Berlin for only the weekend but forgot to take some special medication with them.
We telephone the Riga DHL office whom we have an open account with.
We ask if they would deliver this medicine to the clients hotel in Berlin on Saturday if we shipped on Friday.
The answer was yes.
We completed the DHL Shipping request using the DHL online system.
There was a special box for Saturday delivery and we selected this option.
When the shipping label was printed SATURDAY delivery was clearly printed on the label.
We would NOT have shipped the medicine if we had know it would NOT be delivered on Saturday.
The package arrived at DHL's sort facility in Brussels on Friday night and there it sat for the weekend.
When we called DHL USA late Saturday night for advice, they gave us the number for the DHL Customer service in Brussels and told us they would start a "file record" to re-route the package back to Riga instead of delivering it to the hotel in Berlin.
We have made numerous telephone calls to various DHL offices in Brussels, Berlin and Riga Latvia.
Each time, we have to start from the beginning, like they don't know anything about this problem.
The customer service people are NOT friendly, NOT helpful and do NOT seemed to be concerned.
As we speak, the problem is not resolved.
DHL Latvia wants a signed letter from us guaranteeing that we will pay for the shipment before they re-route back to Riga.
I find their service and attitude to be UNACCEPTABLE.
My account will be closed and I will not intend to use their services any longer.
Mike Johnson, General Manager,
Patricia Tourist Office, Riga Latvia
dhl drive hit and killed my dog!
On May 4th of this year a DHL Driver (The Fleet Inc.) delivered a package to my home on 486 Hyland Drive, Castle Rock, Colorado. I live in Castle Pines Village, a private gated community. As the driver was leaving my driveway she ran over my 4 month old puppy. Both my 13 year old son and I witnessed this event and tried to stop the driver. The incident started when I opened my front door right after the Driver had rang the door bell and left the package. My dog followed her to her van as I opened the door. I immediately called the dog (at this point the Driver is less than 15 to 25 feet away.) The driver ignored my repeated calls to her and the puppy as she was returning from my front porch to her an. During this time the puppy was barking at her and I am yelling at her and the dog and she looked down to acknowledge the dog. She had left her van running (against DHL policy) so that when she got in her vehicle she was able to back up quickly and carelessly out of my driveway. I chased after the Driver and yelled at her to stop, but she kept backing out of my driveway. As she left the driveway and pulled away (I continued calling her) she stopped to look over her dashboard, then pulled forward and hit my dog. I then ran and picked up the dog and she stopped about 30 to 50 feet down the road and returned to my house as my son and I prepared to take the dog to hospital where it died. I called DHL the afternoon of May 4th to report that my dog had been hit and killed and her boss Terry (last name unknown) said she had reported it and said she saw the dog prior to leaving my driveway. In later calls to DHL, the company has accepted no responsibility and will not acknowledge my concern about their lack of safety when leaving a driveway or driving in a private residential area.
UPS - just killed my dog similar scenario. It does not make sense that these types of business's have no responsiblity in terms of killing. Exact response from UPS to me concerning my dog on my property
outright corruption
My brother recently posted 90 DVD'S which was his personal collection from the UK to Suriname as he was emigrating here.
Total cost was 68 GBP ($135) Personal used items do not carry an import tax burden as I and many friends know having imported many personal items in the past. The DHL guy turns up at my house in his personal vehicle in the evening demanding $900 import tax! After being told to whistle he then managed to "get us a discount" - $450. We agreed thinking we would pay and then send the items back out the country and claim the tax back. No chance he turned up with the box without a single piece of paperwork! He was then sent away to get the paperwork and upon return arrived with a handwritten scrawl on an unofficial piece of paper. He then admitted that there is no official import tax on the item and that "people have to eat" and so we will have to pay! Calling the local office we were told that it is a customs issue and that is Suriname but when challenged that if that was the case we would have to clear the items ourselves and would get official documentation ( I import items for 6 companies weekly) I was asked - "do you want the things or not?". I am going to bury these thieves or at least the local office.
They are corrupt.
I had a box come to China and it showed on DHL tracking that it was in Canton ready to come to me then DHL sent the box back to DHL Shenzhen office were they then said customs is holding and the value stated was too low. They then told me if I wanted the box I must write out a new higher total which they taxed me on (100usd). Their office told me one total and the dilivery guy calls and says it is 50 more! They also said they can not provide an invoice for all this as well. My sender in the US says he spoke tyo DHL office there and they said for sending the box back it could take 3 months. They are unbelievable! Do yourself a favor and never use DHL, they are racketeering.
dhl service sucks! don't try!
I was supposed to receive 4 packages on 1/23, and today is 1/25, I still haven't got anything! I contact DHL 3 times, gave them my tracking #, and still no one know where my package is! First I talked to a person named Tanya; she said they must have the address label wrong, so she issued me a set of new tracking #.
The next day I called and they said the package will be arrived at 2-5pm, which didn’t. So I talked to another person named Debra, she said she can't track the packages but will found out what happened and will give me a call back later, which didn't. So today I try to contact them again because it's 6 pm and still don't have my packages. Someone name Ericka answered the phone with the worst attitude in the world, and saying that I should keep waiting and see what happen next week! I am now still waiting for my packages, and don’t know what to do! What kind of service is that?
*update* Today is 1/30 and I still don't have my package. Called DHL, they still don't know where the package is; have to contact the shipper (online store) to credit back on my account! Since the items that I purchased online is on sale, I am not able to get them anymore!
DHL sucks in UK and CANADA too!
the most horrible experience i've got from express service.
DON'T Ever try DHL! NEVER EVER
DHL in the Dutch Antilles SUCKSSSSSSSSSSSSSSSSSSSSSSSSSSSSSS ...man i ordered some stuff from FLorida with express mail which takes 3 days and now i'm on my 6th day with no package..
DHL CURACAO YOU SUCKKKKKKKKKKKK !
they called me thursday tellin me it would reach here by friday.We're going on tuesday and after calling them twice they still haven't delivered my package.
I'm soooo fed up .
THis is my first and last time never again.
I'm going with fedexx now it costs a bit more but it's worth the money.
the leader in unreliable delivery!
I am a distributor and we use DHL as our Logistics carrier. I sent two packages out on Wednesday Dec 13, 2006. One to a company in state ground service and the other 2nd day in New Jersey. Instate delivery always is a next day turn around or so I thought. I got a call from my customer on Friday saying she has not received per package. When I tracked the package it showed that the package was in the town of delivery on the 14th (next day) but when I called to confirm delivery the tracking agent said that the package would not be delivered till Tuesday Dec 19th. She said since the package was sent ground there is no guarantee on the package. So I had to go to the post office and ship out another package next day service. So I lost another shipping charge and also the product involved. Now since the package shipped ground service there was no guarantee now what about the other package I shipped 2nd day air. That has a guarantee right. Well maybe with another carrier than DHL. The other package that was supposed to arrive on Friday. Everything was good until I got a call from my customer on Tuesday Dec 19th stating she has not received her package. Once again I proceeded to track the package. The package was in the delivery destination on the 15th like it was supposed to be but once again was not delivered. So much for the guarantee. And if you are looking for any help from the people on the phone or any of the customer service people good luck you’ll have a quicker time finding the Holy Grail. DHL has to be one of the worst carriers I have ever used. I think when they send me the bill I’ll send the payment through DHL.
I agree that DHL is unreliable. Maybe its good for Europe to Europe shipment. DHL can't compete with FedEx for USP. I am suppose to get a package from Amazon via DHL's 2nd Day. It came to my city (NYC) at 9:19am, but DHL could not deliver on the 2nd business because the driver went to make other delivery. It came late because of their lateness not mine.
Don't believe in DHL's "Guaranteed delivery by..."
Go with FedEx or UPS.
DHL management should read "Fedex Delivers" by Madan Birla
Damn I new something just didn't add up after 4 days of watching 22 tracking #'s on DHL'S tracking site...
The products were waiting on are hand made Tall Wood Sail Ships...
Total value worth over $20,000.00. I called D.H.L after the 5th day to find out why the movement was not being updated and or being inputted over and over...
S..T! 10 out of the 22 parcels showed they were still sitting in Fort Worth...on the 4th day of shipping, half of the other 12 showed they ran around in circles inside the facility OUT ONE DOOR AND BACK INSIDE thru another door, 3 or 4 times and they just posted it over and over for the hub down in WACO Tx... The remainder still say they are being picked up... AND ITS NOW DAY 7...#@!#$#@!@#$!
What a Fu...d up joke... The CUSTOMER "CIRCUS" REP told me well... Ummmmm... Sometimes... we scan the parcel... into...the system... and ummmm.. .. some times...WE DONT!...dUUUHHHHH IT just depends on the person UUmmmmm... Duuuhhhhh .,... who is sitting their screwing off at the machine AND IF THEY FEEL LIKE SCANNING THEM!
I could not believe my f...ing ears! You mean to tell me you’re the new people who are in competition with those f...ing CAVE MAN Commercials that Geico now produces... only you’re the cave men?
You mean to tell me you’re the ones who invented the f...ing wheel but forgot to tell everyone else about it? And now your telling me that you DON'T KNOW what the f...ing HUB of the wheel even does?
F... DHL... Fedex it to me next time Texas!
I'm afraid to even open the packages in fear of the damage I'll see... 2007 AND its still the stone age...
Definetly not worth sending mail with if you want no hassle these guys are cowboys.
this company is a joke!
This Company is a joke. They managed to provide a tracking number, then loose my item. Then they told me it was never picked up. Then they told me the pickup point was the same as the delivery address. I gave up in disgust. I will never deal with these people again. Recommend that DHL sent their management salary checks by DHL service then perhaps their lousy performance might be realized and fixed!
I purchased a laptop from Dell and it was delivered to me 3 days late, and then today the laptop shows up broken! Dell is sending me a replacement and I requested that the new one be sent to me through another carrier
DHL, whatever country they are in, has always been notoriously giving poor, if not the worst, service. I WILL NEVER GET THE SERVICE OF DHL. I already told all my relatives not to be duped by using DHL.
I was supposed to receive 4 packages on 1/23, and today is 1/25, I still haven't got anything! I contact DHL 3 times, gave them my tracking #, and still no one know where my package is! First I talked to a person named Tanya; she said they must have the address label wrong, so she issued me a set of new tracking #.
The next day I called and they said the package will be arrived at 2-5pm, which didn’t. So I talked to another person named Debra, she said she can't track the packages but will found out what happened and will give me a call back later, which didn't. So today I try to contact them again because it's 6 pm and still don't have my packages. Someone name Ericka answered the phone with the worst attitude in the world, and saying that I should keep waiting and see what happen next week! I am now still waiting for my packages, and don’t know what to do! What kind of service is that?
*update* Today is 1/30 and I still don't have my package. Called DHL, they still don't know where is the package, have to contact the shipper (online store) to credit back on my account!
On 12/18/06 I delivered a package to Postal Connections here in Stayton, Oregon. It was a ($300)insured Christmas present to my daughter.
They chose to sent it by DHL ground shipping. To this date 12/28/06 my package has not been delivered. The delivery address was San Jose,CA.
My first delivery status search was placed into their Delivery Site. On 12/22/06 it is stated that my package had arrived in Fresno,CA.
Prior to reaching that destination it was sent to Chehalis, WA. How could this package possibly arrive on the DHL delivery date of 12/21/06 using this route? After many inquiries and replies (too many to place in this review)I still can not obtain information for delivery date. Contacting Customer Service simply allows more ambiguous replies. I have tried to obtain a telephone or email address to company headquarters. There is only their headquarters address which is American Headquarters
DHL Express
1200 South Pine Island Road
Suite 600
Plantation,FL 33324
USA
All of my inquiries and replies have been to/from
customerservice@dhl.com
It now appears that I have joined the ranks of those that have been cheated by this company. How can they be allowed to remain in business?
I understand that there are shipping companies that have similar problems but the lack of resolve is what is angering to me. I have called multiple times just trying to find a package that I ordered and no one seems to know where it is or how to find it. Matter of factl, I have had 3 different people tell me 3 different things. It was shipped on Dec 19 and has still not been received yet and the tracking shows that it hasn't moved from it's last position on Dec 17. That the package is lost is not the issue to me, it's the total disregard for me as a customer that is angering. I just would like someone to be able to give me something concrete or at least tell me that they are working diligently on trying to track it down. I have gotten no reaction even remotely close to this. Receiving a response like "just wait, it will probably turn up", is not good enough for me. UPS would never make me wait like that, I've always shipped my own personal packages through them and the company I used to work for also shipped their packages through UPS. It's not that they lost it, it's that they refuse to help you through trying to take the next step, which I would regard as true "customer service".
DHL has no real customer service and their employees are void of common sense! I was to receive a package so I kept an eye on the tracking number online. There it was, 'Recipient refused delivery' and no one had even rang my doorbell or knocked on my door! So I called customer service, WHAT A JOKE! It's their fault but I have to wait until someone decides to come back out to this area to get my delivery. It's their fault and I have to suffer the consequences. When I finally got to speak to a supervisor and told them that it was unacceptable, they started making excuses and putting the blame on everyone but themselves. I WILL NEVER DO BUSINESS WITH A COMPANY THAT USES DHL, never again! So all of the businesses and companies out there, listen up, you better change delivery service to UPS or FEDEX or you will start losing business.
How many times have you used DHL? One time? Many?
I ship and receive through UPS, FedEx and DHL. I've had issues with all three over the years. But I can't recommend one over the other. No one is perfect. But when it happens to you it's easy to get aggravated and angry. Be polite and expect the same from them. If you're screaming and stomping your foot from the first moment-- they should still try to be polite, but don't expect anyone to be extra helpful at the point.
amazon and dhl screw up shipping!
I ordered a Nintendo Wii for a friend's birthday, but learned immediately after placing the order that I'd entered his old address rather then his current one.
Since I selected one day delivery, I was not able to change the address with Amazon until the tracking number was issued by the shipper.
The next day, I contacted Amazon and gave them all the correct information so that they could fax an authorization to DHL to re-route the package. Since I received a confirmation email from amazon that this was completed and my package was now re-routed, I assumed everything was fine until my friend did not receive his gift. Tracking the package with DHL, I learned they twice attempted to deliver to the wrong address, then Amazon ordered the item returned as undeliverable. At no point did anyone at either company attempt to contact me or the addressee at either phone number that was on file with them both.
Though DHL confirmed that they had the address correction in their files from Amazon, they claimed they never received the official authorization from Amazon. Amazon blamed DHL and DHL blamed Amazon. On the third day, a representative from DHL looked into my problem and promised that my package would be intercepted and returned to New York overnight for redelivery. I emailed my friend and explained that his package would be delayed a few days before it would make it back to him. Four hours later, a different representative from DHL called me and told me that it would not be possible to intercept the package and I was out of luck.
I called Amazon and spoke to two different people at an “offshore” call center who did not understand the problems I was explaining. When I asked if Amazon could just resend my package when it was received, it was explained that this would not be possible and my package would automatically be restocked.
The technicians explained that I could order a Nintendo Wii right now to replace the returned item, but I would have to purchase it from one of Amazon’s “partner” sellers at a cost of over six hundred dollars. I explained that I’d paid $250 for the Wii directly from Amazon and had performed every reasonable step necessary to ensure my gift was delivered. Paying a $350 markup to rectify a problem that could not be solved by Amazon was not an acceptable remedy for their errors. The supervisor I spoke with said that there was nothing he could do and thanked me for my business.
The end result is that my gift is automatically going to be restocked when Amazon receives it and I have the "opportunity" to re-order the item when it comes back in stock. Being that there are international shortages of this particular product, I will not have the opportunity to reorder the same item and it is now weeks since my friends birthday has passed. I still have not been credited for my returned order and I still have not received any explanation from Amazons customer service.
For six years, I have been a loyal and frequent customer of Amazon. I have spent hours building wish lists, reviewing items, and providing them with tons of valuable marketing data. After my experience, I can say with certainty that I will never use Amazon or DHL ever again.
The lack of accountability on all parties is unacceptable.
The complaint has been investigated and resolved to the customer’s satisfaction.
Outrageous complaint. So its all DHL and Amazon's fault that you cant figure out which address to send it to? Or that you were the one that messed up to begin with? No single shipping company in the USA will intercept a package while its in transit. Not UPS. Not Fedex. Not DHL, and definitely not USPS. They may be able to intercept prior to delivery, however there are no guarantees.
" so that they could fax an authorization to DHL to re-route the package. Since I received a confirmation email from amazon that this was completed and my package was now re-routed "
All of that is a mega load of BS. Amazon will never offer an intercept service - ever, nor would they ever tell you they'll fax any "authorization", and with that, you certainly would never have received any email from amazon stating they "rerouted" your package and its all "complete". You probably received a email saying to the effect of "How'd we do?" and to rate the phone call and service when you talked with them.
" The lack of accountability on all parties is unacceptable. "
This is more true than ever in this post - ROFL!
Correction:
" The lack of accountability of one single individual unacceptable. "
the package was not delivered
Vehicle documentation shipped from Automobile Dealership in Huntsville, AL to Savannah, Tn on 06 October 2006 - never arrived at my home. Dealership checked with DHL and they say that they delivered the package on 09 October 2006. We were at home the entire day - the package was not delivered. We checked with all the neighbors - no one had the package or saw DHL in the neighborhood. Fellow consumers,
do not use DHL! The dealership is trying to get information from them but they keep insisting that they delivered the package. To where? To whom?
Their drivers sped down our road to deliver a package and ran over our dog in the process. The bill was only $119 and he is ok but the people were very rude about the whole thing. They said it was not their responsibility. Beware! Keep your children and pets up when the DHL people are around!
DHL have the worst employees working for them. I work near one of their shipping sites in Springfield, VA and the drivers have a bad habbit of dumping their trash onto ground, park thier personal vehicle on private property and just this morning, had two of these employees shouting profanity at me in front of my wife and 6 year old girl, that's before they drink their morning coffee! Can we trust these people delivering our packages!
package being declared lost
Package sent by dhl from shenzhen, china to winston salem nc. package signed for as delivered but was not sent to the right address. talked to the delivery man and his supervisor and was told that the delivery man delivered it to 436 and not 426. he explained that he had someone who was walking by sign my wife's name to the receiving document and left the package on the doorstep. nobody has seen the package and the receiving document was clearly forged. while trying to resolve this problem and several phone calls from china I was told that the customer service department is not allowed to make international calls and they do not reimburse for phone calls. this case was closed by dhl with the package being declared lost.
Parcel been in customs from 8 September 2023 till date. All information and import code was submitted to customs to clear parcel. Getting no feedback from customs. Tracking number [protected]
So I GOT A package delivered from the states and dhl told me it had customs fees so i paid it , but when i get the package the customs fees are zero and the fees are for dhl processing , ? wtf is that I already paid to ship it. DHL i will never use them again
DHL home shipper country receive the parcel on 13-Nov-2022 and shipped to Importing country on 16-Nov-2022. From 16-nov-2022 to 23-Nov-2022 in clearance process at imported county. Customer care service is also not help full and no response on mail as well. WORST SERVICE EVER SEEN.
DHL Van VCC 7155, almost hit me at lebuhraya Silk nearby Plaza Toll in sungai Balak on 19/9/2022, i hope the driver get suspend from driving the Van.
My tracking#9374889927222495214906
I have pictures of him and his id therefore I would like to make sure he is catched up by the police I sent 300$ to his friend for acquring my camera but it went all of it
The shipping was done from India- Kolkata and the items received today were damaged and broken. It contained Jewelry and Sarees inside. Please revert back and give me compensation for this damaged and broken jewelry which were delivered in damaged condition.
One of my cargo still not received, cargo delivery address had been provided my living place but identy proof in my native place.
Still why they are waiting o don't know and help line was useless to help is.
This is my airway bill no.[protected]
Need to know when can I receive my parcel.
There are 3 proof had been submitted already.
Dhl claims my package was delivered Friday. Tracking number [protected]. My wife was here and expecting delivery. Not delivered but shows on tracking it was. They obviously delivered to wrong address. They are tring to "recover my package". We've never had a problem with FedEx, Ups, USPS or any other delivery company. DO NOT USE DHL.
DHL delivered me a broken Smart TV in more 23 days from Riyadh to Jeddah. And they are not willing to accept their fault. And when I returned the item to the seller, again DHL is holding the item since 8 days and didn't deliver yet.
Calling their customer service or sending emails is of no use.
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DHL Express emailscustomeraccounting.help@dhl.com100%Confidence score: 100%Support
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DHL Express addressHeinrich-Brüning-Straße 5, Bonn, 53113, Germany
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Checked and verified by Nick This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJun 30, 2025 - View all DHL Express contacts
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