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I am a 57 year old college educated female that has had a p/c for 12 years, but I feel like an idiot right now. I was reading a news article (CNN) and noticed to the side a story from a "mom" that lives in a town 30 miles from me about fantastic inexpensive teeth-whitening. Her piece was very "down-to-earth" and believable. You order just 2 free trials and pay a very small shipping fee to get snow white teeth. I fell for the SCAM, entered my credit card info, had second thoughts, and clicked on my bank account. In less than one minute, the $1.95 shipping plus $59.95 had been taken from me. I called my bank and was told the charges were pending and nothing could be done until the charges went thru. I called Dazzlewhite and the thief said I would have to return the product, get a tracking number (which requires paying EXTRA postage) before I could CANCEL or get a REFUND! All of this took place in less than TEN MINUTES. You also have a deadline to get it back to them or you'll still be charged!
What kind of country is this? DO NOT ORDER THE FREE TRIAL FROM THESE CROOKS! If this product was so good, they would not stoop to scamming and stealing from honest folks. NEVER AGAIN will I fall for such CONS on the internet! If you order this stuff, you will be sorry and like me...feel like a fool!
My story above (scam, theives, liars) only gets worse! Now they are sending me emails pretending to be the "good" guys to get more personal info from me! Can you believe this? I do believe they change their product name frequently to keep the scam and money flowing. I've found many complaints about products that sound exactly the same, but with other names. Such as: "IvoryBrites", "Max White Teeth", etc. It was confusing to me why I did not find more Dazzlewhite stories. If you Google it, you will find pages of websites that sell/give free trials. Look on the right side of the page where you'll find it listed also under Target, BizRate, & other well known businesses. Click on them...they do not have such a product! It's shoes, clothing with "dazzle" or "white" in the description!
At one point today, there were THREE ads on this page, YES, this page for DAZZLEWHITE. All of this blows my mind. I will say I've learned a big lesson that, God as my witness, will never fall for this trap again. I will say these characters have learned how to get rich fast thanks to the trust of other folks. Please keep the warning going...I'm usually skeptical about even small things, but not anymore. This is sickening to know what some of our country has stooped to.
I sent my 10th email to Dazzlewhite today. As I've said before...these folks are making mega bucks from honest, trusting people. They are a SCAM, CROOKS, LIARS; no better than bank robbers in my opinion. You MUST cancel your bank accounts; the charges will not stop, no matter what you do. I know it's a big pain to do this, but I personally cannot pay these theives $60 every 3-4 weeks for nothing. You can call, email, chat online, return the trial sample unopened...the charges will not stop! Also each person you speak with will promise you no more charges & refunds. Read all the complaints & comments. I have not found ONE that has gotten their refund & all charges stopped. I thought mine was after cancelling my cc, but 3 weeks later on my NEW cc, there it was $58.76. I do not have any of their stupid scam porduct...returned it same day it arrived certified mail, unopened. We must stop these crooks before they leave the country for good. They are using many addresses & names...Dazzlewhite, Ivory Brite, Maxi White, EZ Bright. That's why it's so difficult to stop them. The "mom" with many names that only paid shipping charges for the free trial just happens to live near you because your IP server lets them know where you are online. Very clever, don't you think? It certainly has dooked a lot of very educated citizens, myself included.Please tell anyone that has fallen for this & feels like a fool to please post their complaint. It will help all of us to stop this & possibly get some $$ back!
To SMARTBOI96: I wouldn't hold my breath that you came out without being scammed just yet...I canceled everything as requested, returned product within 14 days of placing order (certified & unopened like I was told to do), and even closed my credit card account, contacted my bank within 10 minutes of placing order, and opened a NEW cc acct after 3 weeks. Guess what? They charged me $58.76 on my NEW cc acct 3 weeks AFTER they signed for my unopened "trial pkg" sent certified mail. Read all the terms you can find...these crooks are scam artists, no matter what they say in an email, online chat, or live on the phone. My bank had to get them off of my back & out of my $$$ when I filed a formal dispute with every detail, email, online chat, and a copy of the folks around the globe that took the time to complain on this website. Maybe you are not one of countless others that did everything in the "terms" and still got charged, but I would keep an eye on my bank account. Read the number of folks that never received a "trial" product to return or got it after the 14 days had pasted. What are they supposed to do? If this product is so great, why do they lie and cheat to keep posting their ads?
To DJ64:
I found the number for you to try and cancel the Axis Wellness: [protected]. Hope this helps, but keep checking your bank statement regularly. I was told by countless online chats, phone calls, and emails that I would receive full refunds, and all "memberships" canceled. But they were all lies. I had to cancel my cc acct and dispute in writing to my bank before these scam artists stopped taking my $$$. I still check it daily, even though this nightmare began in May. Good luck!
To Addie M #1, 2, & 3: I know most of us on this complaint board admitted to being too trusting, and some (including me) acting very foolishly by giving you our personal financial info (which you certainly wasted no time taking advantage of)...but in the last ABOVE THREE comments about how to stop you from robbing us of even more $$$$; you have so cleverly changed your name and phone number! If that doesn't shout SCAM ARTISTS, I do not know what does. Look folks...the company is suddenly called DazzleSMILEpro (instead of Dazzlewhite Pro) and the correct original phone number is: [protected], not [protected].
Addie, I am sure everyone that placed an order for a "free trial" paying merely the shipping charge would much rather have their $$$$ returned, and you can keep YOUR CONCERNS. This website would not exist if you had a good product and ran an HONEST business.
THANK YOU ANATHEMA!
I could not have said it better myself...if you scroll back to the top of page 1, you'll see I started this "complaint" discussion in May. I hate that so many folks followed in my footsteps, but I did find out I was not the only TRUSTING person left on this planet. Without a doubt, there are probably thousands more that have not taken the time or do not want to admit they screwed up by giving these scam artists their personal info. I despise anyone that takes from others dishonestly rather than getting a "real" job. I read these comments daily...many say the same things I did (how do they sleep @ nite, would you like this done to your family member, etc). A big puzzle to me is why GOOGLE prints these complaints day after day for months, yet continue to place their Dazzle ads on this same page time after time! I guess to some $$$ is $$$$ no matter how you get it. But what goes around, comes around.
Att. Andrewlexington
I started this "blog" when I was scammed in May, 2009. Go back to the the first page to read the first complaint. What else do you need to do? First these crooks are fantastic liars...will say anything to get you off the phone or online chat. I did EVERYTHING within minutes of ordering, returned my product registered mail unopened within 30 minutes of it arriving in my box, talked to several reps, emailed, requested countless times for order to be canceled immediately, called my bank & canceled my cc...guess what? Three weeks after I got my NEW cc, they charged me AGAIN! I confirmed with the USPS that the pkg had been received by them, along with hundreds the same day as mine.
You need to contact your bank asap, tell them your card was stolen, and cancel it. Some folks have had to switch banks. I'm telling you this can turn into your worse nightmare. By the way, they are pulling this scam all around the world, not just USA. Good luck, watch your bank acct DAILY, and don't believe anything these thieves tell you.
ATTENTION: Carolyn Y., Stellaa, A. Peachie, Sharon Kopecky...
Do you not ever feel any guilt because you are choosing to take money from innocent, trusting folks that have no idea the nightmare they are stepping into? There is no doubt in my mind that children and elderly people are having to "make do" with less food, clothing, and many other items that they need because of your scam. Innocent little kids and senior citizens that can't hurt a fly doing without because you refuse to find a job that doesn't rob, cheat, or steal from others that have never wronged you in any way. How do you look at yourself in the mirror? Like the person you see?
God has a special place in hell for thieves like you. God doesn't pay every day, but He always pays. Think about that when you put your head on the pillow tonight.
The complaint has been investigated and resolved to the customer’s satisfaction.
I too got suckered - I will try to cancel everything. Thanks to everyone for their help.
Diana Young Carmichael CA 95608
Just made an order also and noticed that they charged the $1.95 and then another charge for $58.76. I did a live chat and they refused to cancel. The arrogant lady stated that it was clearly stated in their policy and that no refund would be made.
I will do a charge back on my credit card and then if necessary close this card and open a new one. the joke of it is that I printed a receipt for the $1.95 but have nothing for the $58.76... They figure you will only notice the scam after you get your statement!
Don't bother canceling from them, they will obviously put you through the paces and make it very difficult
A charge back will work with your credit card company. We all fall for the impulse scam now and then. Report this scam where ever you can and they will eventually be gone.
Whew! I was on the page. I had put in my contact info. But whenever someone asks me for my credit card info, I get a little leery. While it *did* have an "https" in the web address indicating a secure website, the page was too slick looking, and it had that video/audio of the lab-coat chick that kept scrolling with the page -- too much of a hard-sell tactic. Also, all the coments were very brief and overwhelmingly positive and the comments were closed (after only 10) "due to spam." All these things put up a warning flag that made me stop and do a Google search using "DazzleWhite complaint, " which search brought me here. I'm sorry so many people got taken in by this scam, but thank you for coming here and posting your stories as it saved me (and no doubt, many other people) going through the same harrowing ordeal. Messing around with people's hard-earned money is just plain EVIL!
Has anyone noticed that these complaint pages have ads from the same or similar scams? That's because the page subscribes to Google AdSense (or something similar) that inserts ads automatically by using keywords in the page content. There is a way to stop this from happening, but the person who owns the website has to do some legwork to request it. Seems to me that a complaints board would want to *NOT* have ads on its pages from the very same scams that folks are complaining about. Just sayin'.
I was duped by DazzleWhite too. Please report them to BBB.org (click on the Canadian Site) as I did. Let's bring these people down!
Matt
Ian: Hello, my Name is Ian and I got suckered too...
Rest of Suckers Anonymous: Hello Ian...
Seriously, just dial their "help line" number [protected] and be prepared wo wait 5 or 10 minutes for a person to speak to then ask for a refund. If they say it was in the terms and conditions of the offer say...
"I did not agree to those terms and I shall be submitting an Affidavit of Fraudulent Withdrawal to my bank"
As soon as I mentioned this they offered me a full refund and gave me a cancellation number for follow up with my bank.
Good luck to everyone getting their money back - if we all do it maybe we can put these parasites out of business.
Warning to Canadian purchasers of Dazzlewhite. They say the shipping and handling charge is $4.95 but when you give them your credit card is turns out to be $14.70. They ship the product from a warehouse in Pickering, Ontario at a cost to them of $1.18. While speaking to whomever to cancel the order, they do require a tracking number. This is because they are going to charge you the $58.76 regardless if they receive the product back in time in hopes that you will not bother to follow up with them and if you don't have a tracking number you are stuck with that new charge. In the end, don't bother with this company or their products.
CPA affilaite networks promoting Dazzle White:
MarketLeverage Headquarters
701 International Parkway, Ste 200
Lake Mary, FL 32746
Phone: 1-888-M-Leverage [protected])
Local Phone: [protected]
http://www.marketleverage.com/contact.php
Neverblue
Suite 201 - 1221 Broad Street
Victoria, B.C. V8W 2A4
Canada
Phone: +[protected]
Fax: +[protected]
Toll-Free (US & Canada):
1-877-LEAD-GEN [protected])
General Inquiries
contact@neverblue.com
Proof and more here: http://www.findaffiliateoffers.com/Find-Dazzle-White.html
Obviously it's a scam - for a "free trial" the affiliate gets 42 dollars, the CPA network gets maybe 8 dollars then Dazzlewhite have merchant account (credit card processing) fees etc etc - so the only way dazzlewhite can make a profit is if almost every single person who signs up for the trial is charged at least 1 months charges! That's why they make it impossible to get refunds or cancel your first shipment.
The Dazzlewhite contact number of [protected] is also linked with these Resveratrol products (scams):
Resveratrol Ultra
Max Resv
Resv Elite
Miracleresv
Resv Edge
Resv Supreme
As is the address of:
Gillmap Limited
9 Broom Hill
Stanley, DH9 8AZ
Durham
England
UK
Where to file a complaint:
www.FTC.gov
www.IC3.gov
Official word from the BBB website:
"As of June 2009, this company has received a large amount of complaints. The complaints are regarding consumers ordering a free trial sample of the product. In most cases, the free sample is never received and the consumers are charged $58.76 for monthly membership and monthly auto shipments.
At this time, your BBB has not been able to contact this company. The toll free number is a call service that just process their orders. Dazzle White was using a address listed in Idaho Falls, Idaho. Which location was a UPS Store.
The website is listing a contract address out of the country. The World Headquarters address appears as Gillmap Limited 9 Broomhill, Stanley, DH9 8AZ Durham
The BBB at this time is requesting that everyone please file their complaints with the Internet Crime Department of the FBI. The website is www.ic3.gov
Same here I was charged $58.76. on my cr.netedit card right away and they say it is already sent and all I have to do is send it back within 14 days. Yea right! I coppied the conversation I had with the online operator and that is what they said. I don't know what else to do. When it gets to the house I will have to refuse the product and see if that works.
b.purkeypil@att
I also fell for this scam but i caught the dazzling white one in time to cancel it but the other one i cant find anymore and i havent received anything from them(no packages or no emails or nothing) and i cant remember the name of the company to cancel it... im getting charges from pearly white on my card..does anybody know which company that is or have the number that i can contact them at? thankyou
Yes, I got suckered too. If you try to do a search for complaints, I find it interesting that they all fall under the same timeline of when I got scammed. I just got off the phone with them and they were so adamant that I did not read the terms and conditions, but I did and now as I peruse them again, there is a clause that states they have the right to CHANGE the TAC at any time and that my use of the product or subscription to their product constitutes agreement of the new TAC.
I got suspicious of the product when I recieved it because it did not arrive with any instructions on how to use it and there was no product label on the tube. I just figured "Oh well, I just paid for s/h." WRONG! They charged my credit card 58 dollars and change for the so called "Free Trial." I got so irate with them when I found out that they charged me for the free trial and they told me that the only way to get my money back on the free trial was to send the tube back in ( and oh yeah, make sure I insure the package and put a tracking number on it.)
When I told them there was no way in hell I was spending money to put that thing back in the mail, they said there was nothing they could do. So my reply was that I would go to my bank and have them reverse the fraudulent charges which would trigger an investigation. They changed their tune REALLY FAST!
I feel like such a fool because I am pretty weary of scams, but I guess they all get the best of us at some point.
Thanks for the numbers UNORTH. Here's one more for the collection:
Comprehensive Weight Loss E-book: [protected]
Hopefully this nightmare is now over for me!
I fell for this scam to, and i was highly pissed when i saw the extra charge. However the charge was not on my creditcard, because i dont have one:) If i want things off the internet i put the money i need to purcahse it on a giftcard offered by my credit union that is in no way connected to my bank account, and which cannot be reloaded and if emptied, like by this scam, it only empties the card not my bank account. Im still disputing the charges with the giftcard company because i was using the money to purcahse clothing my boyfriend needed for school. They are being very helpful and to my understanding if the "pending transaction" of $58.76 is not turned into a payment in 7 days they remove it. Hope they mean what they said. good luck everyone hope we all get the refund we deserve.
Hello,
I'm sorry if there was some confusion about your offer and subscriptions. We honestly didn't mean to
inconvenience you in any way. The terms and conditions of our offer are visible on the order page,
but we will try to make them clearer in the future. Customer service is our number one priority and
we do everything we can to be open with all of our customers. Of course, mistakes can be made; and if
you did not understand our terms and conditions we are happy to offer you a full refund if you would
like to return the product. We have always honored our 60-day guarantee and will continue to do so in
the future as we try to improve our site. You can talk to customer support using our Live Chat system
24 hours a day, seven days a week. Our U.S.-based help lines are also staffed each and every day of
the week to respond to any questions you may have both before and after your order. Simply call us
at [protected] or visit our site http://www.dazzlewhitepro.com/contactus.php and we will be happy to walk you
through the entire cancellation process.
Christina: Hello and welcome to DazzleWhite. I'll be your live operator today. May I know, whom am I chatting with?
you: i want to place an order
Christina: DazzleWhite is only offered online. We proudly accept Visa and MasterCard. And, to order our product, please click here:
Christina: http://www.dazzlewhite.com/stock_update.php
you: how are you today?
Christina: I am fine.
you: how was your fourth of july?
Christina: Please let know, if you have any regards with our product?
you: i heard from some customers that you guys charge about $60 after they cancel the trial version (which isnt free). is that true?
Christina: We only provide 14 days to try our product before being charged for it. Our product itself is not free.
you: oh, ok
Christina: Is there anything else I can help you with today?
you: so if i order the product, will you guys give my account information to any 3rd parties?
Christina: All of the information entered on our site is securely sent to us through our 128-bit encryption Secure Server. That means your information is invisible, and we have never had a security issue to date.
you: i was told that you guys do give out other customer's account number to other 3rd parties so they are being charged other fees
Christina: When you subscribed to our services, you were automatically enrolled with Insider Secrets and Comprehensive.
you: oh, ok
Christina: As, they are our affiliates.
Christina: And, there is no one else, to whom we provide our customers information, except them.
you: oh, ok. that's good to know
Christina: I hope I was of assistance to you. Is there anything else I can help you with today?
you: yes
you: where is your headquarter located at?
Christina: Our main office is located in Des Moines, IOWA.
you: ok. so were you guys associated with Max White, Ivory Brites, and Wu-Yi Tea?
you: or Acai Burn?
Christina: No, we are not associated with any of them.
you: I was told that you guys been reported to the BBB a few times
you: i'm looking you guys up and you guys are being put under "fraud" or "scam"
Christina: I would like to inform you that there are a few competitor companies that have been known to habitually post negative reviews about us around the internet, however it's because we are the amazing Dazzlewhte seller, selling AUTHENTIC Dazzlewhite, and not a cheap imitation brand.
you: i was also told that some banks have to deal w/ your company because you guys refuse to refund the customer's money during the 60 days
you: oh, i see
Christina: We offer a 60-Day Full Money Back Guarantee. If you don't experience the kind of results you come to expect from what some people call "The World's most powerful teeth whitener", then we don't want your money. You have two months from the time you receive Dazzle White to try it for yourself risk free.
you: i heard your company also block certain customers if the customer ask a question that you guys DO NOT WANT TO/wasn't able to answer. is this true?
Christina: No, we do not.
you: ok, right there.. you were caught in a lie. You guys do block certain people if they ask too much or if they ask a question that gave you guys a hard time.
you: i was blocked before
you: me, and among others
Christina: If that was true, then you have been blocked up till now.
you: what do you mean? you guys blocked me then unblocked me?
Christina: No, we do not block anyone.
you: and you are 100% sure?
Christina: Yes, I am.
you: ok. so one customer said that he called your company and asked a few questions about his concerns. the person on the other line was rude and hung up on him
you: now explain to me, why would someone do such thing?
Christina: No, we do not do that.
you: you guys are a business and you guys are running a company. shouldn't the company want to make the customer feel happy and satisfied?
Christina: Yes, we try our best to do that and we have so many satisfied customers.
you: ok, thanks for your time
Christina: Thank you very much for chatting with us today. Please contact us back for any further query. We are always here and happy to assist you.
IF you google Dazzle White you'll also find multiple websites. It's an obvious scam.
Yep, the FTC website has been down since SUnday (maybe some scammers paid some hackers to bring it down or something?!)
Keep trying, should be up soon. Or phone them on:
# Call our toll-free helpline: 1-877-FTC-HELP [protected]);
TTY: [protected]
# Mail: Write to:
Federal Trade Commission
Consumer Response Center
600 Pennsylvania Avenue, NW
Washington, DC 20580
Update: FTC complaint form website is working:
https://www.ftccomplaintassistant.gov/
I too was caught, thinking 35 years of net savvey made me safe.
Here are a few numbers to help you cancel your accounts
REMEMBER WRITE DOWN THE CANCELATION NUMBERS TO GIVE TO YOUR CC COMPANY IF FURTHER CHARGES OCCUR
CW-8669892686DAZZLEWHIT [protected] CY $1.95
WHITENINGBRITES [protected] CA $88.97
AxisWellnessPortal [protected] CA $9.99
DAZZLEWHITE8669892686 [protected] ID $58.76
MEMBERSHIP [protected] FL $7.14
WEBACCESS [protected] FL $3.24
Weight Loss eBook Trial [protected]
Lone
Can't get on the FTC web site keeps saying the link is broken.But will keep trying and will call the BBB first thing tomorrow.
Should've added this too...If you look at the ad that says there are two products used, and look at both pages, they have a VERY similar feel to them, I knew they were both run by the same company, someone should look into "smilebright" I think it was, and I'll bet you'll get a totally different set of info, meaning that ALL of the info you're getting is just one big proxy. OR it'll be the same, meaning that the scammers aren't very good at what they do
No offense, but anything under "sponsored links" sections is a dead giveaway that it's a scam. I like to follow these pages around, and lol at the crap they try and push. This one SCREAMS "I'm a scam" No parent company listings? Affiliates pages brings up a load of garbage. Not to mention, if you just go to dazzlewhite.com, you can see the only two call numbers are Austrailia and England. Any offer like this is clearly a scam. CPA Fuel is an advertising company, and you're buying Dazzlewhite from them. If you fell for this, you've basically payed for 60$ worth of ads. Enjoy :D
Talked to my cc company (Chase) and told them how they (Dazzlewhite & Smilebrite) were scamming me. They told me they had heard alot about this already and the fraud dept closed my account ASAP and will credit back all the charges that i did not authorize. They were very appologetic and said all would be taken care of. Makes me feel allot better. -D
Report these Dazzlewhite Pro Teeth scam folks to the FTC and IC3 (FBI Internet Crimes Division)
www.FTC.gov (click on file a complaint)
www.IC3.gov
and to the Attorney General of your state.
Then go to your bank or card company and get them to do a CHARGEBACK - your bank /card issuer will get your money back from the scammers this way.
See: http://www.chrismalta.com/scamtip1.asp
try going to bbb.com (better business bureu) and file a complaint. If enough people complain all at once we might be able to get our money back
@johnvose2342453 - No need for your ###ic racist remarks on here (or anywhere else for that matter)
I also got scammed by Dazzlewhite, I got charged 59.95 plus the 1.95 shipping for the FREE Sample.I also got charged by two other companies Inside Secrets and E book for weight loss.I thought I was just getting a free sample and was just to pay shipping. I am going to have to remember what my Mother always said if it sounds to good to be true it is! I will never order anything else when I see someone lying about how great something worked for them.The person that tells that should be ashamed of herself for lying.
Report them to the FTC: Go to www.FTC.gov - click on: Consumer Complaint? Report it to the FTC
Have anyone sent back the item, got refunded the money, and DID NOT get any further charges from Dazzle White and any other 3rd parties (at least 4 weeks later)?
I ordered Dazzle White on 6/12. Canceled everything the same night I found out that I had a pending transaction of $58.76. Got charged $3.24 from "Insider Secrets" on 6/26. Then I recently got charged $58.76 on 7/02/09 AFTER I canceled the same day I ordered (which was 2 weeks later!). My goodness! I also called "Comprehensive Weight Loss" and canceled them too before they decide to charge me $7.14 for their e-books. Now I hope the $7.14 will not get charged to my account because I canceled them before I see any charges from "Comprehensive Weight Loss" done to my account.
I am in the process of returning the item to them. I couldn't call my bank today because it's Independence Day, so I have to wait till Monday to reach them and talk to them concerning this issue. What do you think they'll do? Will they reimburse my money? Will they tell me to send the item back and wait to see what happens? Anyone who have dealt w/ the bank please share your experience. I also heard that some customers closed their account, opened a new one, and still see charges from Dazzle White. Tell me this is not true. I just want to get out of this ASAP.
We all have enough stress and problems to deal with in our lives. We do not need anymore additional stress and inconveniences.
Alas, add me to the list of suckers who fell for this. I usually don't. Just goes to show how clever they are. Extremely frustrating.
Also the fine print even tries to protect them from class action lawsuits... OMG! They know where this is going before you even hit the button.
Wow thanks for warning. From Ireland and just about to order. Appreciate it !
I got scammed too :( I am so pissed and embarrassed. I called them and they told me that I have to send the item back within the 60 days through certified mail and request for a tracking number (which requires extra postage!). I hope after I did what they asked, I will get a refund and I will not get any further charges from Dazzle White, and any other third parties they are associated with. All I hope for now is to get the refund, and not have to change my account number and get a new credit card. I have learned my lesson. Never again will I trust ANY advertisements on the internet. It sickens me to know that there are people like this in the world.
always do the research
Man, I feel lucky. I was placing my order for the "free trial", typed in my credit card information and right before I pushed the "confirm" button I decided to do a Google search for DazzleWhite. 2 minutes later I closed the browser window without confirming. Whew... *wipes sweat off brow*
I too must tell all who read this I was also scammed by Dazzlewhite. Thank goodness my credit card company caught it & shut off the credit card. I ahd signed up for the 4.95 trial size and was not only charged that but then they immediately charged me another 58.76 which I did not authorize. The credit card company has closed the card number and refused payment of any and all charges. I feel soooo stoopid I got caught in this scam! Lesson learned the hard way, but at least it ahs not cost me any money, just some embarassment. Ron S.
Well, another sucker bites the dust! I figured I better add my 2 cents as well. Here's my story. I ordered the Dazzlewhite and the SmileBrite trial products. I paid the $1.95 shipping for each and received a e-mail confirming the $1.95 charges were taken out of my checking account. Nothing was mentioned about the $58.76 that they also took out on a different transaction.
When I called to complain they explained to me that I couldn't get my money back until I had returned the trial size. Now let me clear up the misconception of this trial size. It's not what you think, it's actually a 30 supply and the charge for that is $58.76. You get 14 days to return the product or they run the full charge through your account in the meantime it's pending and unavailable to you.
Okay, on with the story. I called Dazzlewhite customer service but they were gone for the day, so I went on their website to their live chat. After about 1 hour of going back and forth with the agent I was told that my membership was cancelled and no more charges would be added to my account. In order for me to get back the $58.75 they already charged me I would have to return the product before my 14 day trial was up. I called the bank and tried to stop this charge but was told that the only way I could do that was to wait for the transaction to complete and dispute the charges. When I checked my account today low and behold I found there was a 3rd charge from DazzleWhite for another $58.75.
So now to recap, I ordered a trial size product which turned out to be a full sized product. In two days this company has charged my account $121.42 of unauthorized withdrawals for 2 supposed trial size tubes of toothpaste. I had to put a hold on my debit card so no more charges could be run through ( I also can't use it) and as soon as the transaction goes through I can dispute the charges through my bank in hopes of getting reimbursed. Oddly enough they are the frauds and I have to go through all this because they have my debit card and information and can continue to run charges through my account at will (FYI, that's what the lady told me in the fraud division of my bank), which is what they have done and would have continued to do if I hadn't called the fraud Department and insisted that they flag my account. I think the only way to make sure they don't do this to me on a continuous basis is to wait for these charges to go through, dispute them and while I'm waiting for my response open a new checking account and close my current one when this resolves.
By the way, on top of all of this I was automatically signed up with 5 other membership accounts all on automatic shipment schedules! I had to cancel each separately using separate phone numbers the hold time was unbelievable! I think I have now cancelled all my memberships and I'm only facing a loss of $121.42.
But guess what? They money they took was my grocery money for the next week and a half! Now I don't have money to buy groceries, I have no debit card, and I'm facing all this about crap over a stupid trial sized tube of toothpaste. It seemed innocent enough. YEA RIGHT!
Today, any so called "free trial, just pay postage and handling" offer is in fact a scam, far too many to count out there that are in fact setting you up to skim your bank account. All of us need to see these free trial offers for what they really are, as many of you have been ripped off from. I almost ordered it, luckily a little voice told me to do a quick net search of the product & the word scam to see what would come back. We need to get in the habit of searching on any product we buy under the term "scam" to be sure of what we are getting ourselves into. Like the Acai Berry suppliments that are supposed to slash weight by removing the stuff from gummed up intestines, another massive scam as reported by Consumer Reports.
Hope no one still believes that there is a big government grant out there for your credit card debts!
I got taken to on May 26 2009 and I'm still fighting to get my money returned to my account, this look like one big 58.97 purchase i have made that has cause me nothing but a big headache. I don't know how they get away with this it's a scam and I asked the operator how do she sleep at night knowing this is a scam.
[redacted]s.com also has a bunch of complaints on these scammers.
All of you scammed that live near the HQ for Mediatrust need to run a protest rally at their building, get the press involved.
MediaTrust
404 Park Avenue South 2nd Floor
New York NY 10016
Phone: 1.877.987.8785
As a result of the protest rally and press coverage, you will attract the interest of some trial lawyers to start a national class action lawsuit. These lawyers will only act when they see a big rally turnout, thus a taste of the big prize.
Another way to immediately identify a scammer business, when they use a toll free number as their HQ main number, not a local number. The BBB only tracks businesses by their use of a local exchange telephone number. By using a toll free number, the BBB will never find them. You can ask the NY BBB to start a file on them if one does not exist, be sure to explain why or it won't happen.
I too was scammed by the two companies Dazzlewhite and Whitening brites, , we must have read that same thing saying how she had 5 shades of whiter teeth, I do hope the good lord draws these scammers right down to their knees and then cuts them OFF. I now understand when somebody goes into these places and goes postal on them, they are not these innocent people that are victimized, WE ARE THE VICTIMS