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DazzleWhite

DazzleWhite review: Scam, theives, liars 383

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12:41 pm EDT
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I am a 57 year old college educated female that has had a p/c for 12 years, but I feel like an idiot right now. I was reading a news article (CNN) and noticed to the side a story from a "mom" that lives in a town 30 miles from me about fantastic inexpensive teeth-whitening. Her piece was very "down-to-earth" and believable. You order just 2 free trials and pay a very small shipping fee to get snow white teeth. I fell for the SCAM, entered my credit card info, had second thoughts, and clicked on my bank account. In less than one minute, the $1.95 shipping plus $59.95 had been taken from me. I called my bank and was told the charges were pending and nothing could be done until the charges went thru. I called Dazzlewhite and the thief said I would have to return the product, get a tracking number (which requires paying EXTRA postage) before I could CANCEL or get a REFUND! All of this took place in less than TEN MINUTES. You also have a deadline to get it back to them or you'll still be charged!

What kind of country is this? DO NOT ORDER THE FREE TRIAL FROM THESE CROOKS! If this product was so good, they would not stoop to scamming and stealing from honest folks. NEVER AGAIN will I fall for such CONS on the internet! If you order this stuff, you will be sorry and like me...feel like a fool!

Update by Honest hard-working American
May 29, 2009 7:09 pm EDT

My story above (scam, theives, liars) only gets worse! Now they are sending me emails pretending to be the "good" guys to get more personal info from me! Can you believe this? I do believe they change their product name frequently to keep the scam and money flowing. I've found many complaints about products that sound exactly the same, but with other names. Such as: "IvoryBrites", "Max White Teeth", etc. It was confusing to me why I did not find more Dazzlewhite stories. If you Google it, you will find pages of websites that sell/give free trials. Look on the right side of the page where you'll find it listed also under Target, BizRate, & other well known businesses. Click on them...they do not have such a product! It's shoes, clothing with "dazzle" or "white" in the description!

At one point today, there were THREE ads on this page, YES, this page for DAZZLEWHITE. All of this blows my mind. I will say I've learned a big lesson that, God as my witness, will never fall for this trap again. I will say these characters have learned how to get rich fast thanks to the trust of other folks. Please keep the warning going...I'm usually skeptical about even small things, but not anymore. This is sickening to know what some of our country has stooped to.

Update by Honest hard-working American
Jun 24, 2009 9:04 pm EDT

I sent my 10th email to Dazzlewhite today. As I've said before...these folks are making mega bucks from honest, trusting people. They are a SCAM, CROOKS, LIARS; no better than bank robbers in my opinion. You MUST cancel your bank accounts; the charges will not stop, no matter what you do. I know it's a big pain to do this, but I personally cannot pay these theives $60 every 3-4 weeks for nothing. You can call, email, chat online, return the trial sample unopened...the charges will not stop! Also each person you speak with will promise you no more charges & refunds. Read all the complaints & comments. I have not found ONE that has gotten their refund & all charges stopped. I thought mine was after cancelling my cc, but 3 weeks later on my NEW cc, there it was $58.76. I do not have any of their stupid scam porduct...returned it same day it arrived certified mail, unopened. We must stop these crooks before they leave the country for good. They are using many addresses & names...Dazzlewhite, Ivory Brite, Maxi White, EZ Bright. That's why it's so difficult to stop them. The "mom" with many names that only paid shipping charges for the free trial just happens to live near you because your IP server lets them know where you are online. Very clever, don't you think? It certainly has dooked a lot of very educated citizens, myself included.Please tell anyone that has fallen for this & feels like a fool to please post their complaint. It will help all of us to stop this & possibly get some $$ back!

Update by Honest hard-working American
Jul 30, 2009 12:50 pm EDT

To SMARTBOI96: I wouldn't hold my breath that you came out without being scammed just yet...I canceled everything as requested, returned product within 14 days of placing order (certified & unopened like I was told to do), and even closed my credit card account, contacted my bank within 10 minutes of placing order, and opened a NEW cc acct after 3 weeks. Guess what? They charged me $58.76 on my NEW cc acct 3 weeks AFTER they signed for my unopened "trial pkg" sent certified mail. Read all the terms you can find...these crooks are scam artists, no matter what they say in an email, online chat, or live on the phone. My bank had to get them off of my back & out of my $$$ when I filed a formal dispute with every detail, email, online chat, and a copy of the folks around the globe that took the time to complain on this website. Maybe you are not one of countless others that did everything in the "terms" and still got charged, but I would keep an eye on my bank account. Read the number of folks that never received a "trial" product to return or got it after the 14 days had pasted. What are they supposed to do? If this product is so great, why do they lie and cheat to keep posting their ads?

Update by Honest hard-working American
Aug 03, 2009 10:12 am EDT

To DJ64:
I found the number for you to try and cancel the Axis Wellness: [protected]. Hope this helps, but keep checking your bank statement regularly. I was told by countless online chats, phone calls, and emails that I would receive full refunds, and all "memberships" canceled. But they were all lies. I had to cancel my cc acct and dispute in writing to my bank before these scam artists stopped taking my $$$. I still check it daily, even though this nightmare began in May. Good luck!

Update by Honest hard-working American
Aug 11, 2009 6:51 pm EDT

To Addie M #1, 2, & 3: I know most of us on this complaint board admitted to being too trusting, and some (including me) acting very foolishly by giving you our personal financial info (which you certainly wasted no time taking advantage of)...but in the last ABOVE THREE comments about how to stop you from robbing us of even more $$$$; you have so cleverly changed your name and phone number! If that doesn't shout SCAM ARTISTS, I do not know what does. Look folks...the company is suddenly called DazzleSMILEpro (instead of Dazzlewhite Pro) and the correct original phone number is: [protected], not [protected].
Addie, I am sure everyone that placed an order for a "free trial" paying merely the shipping charge would much rather have their $$$$ returned, and you can keep YOUR CONCERNS. This website would not exist if you had a good product and ran an HONEST business.

Update by Honest hard-working American
Sep 29, 2009 6:31 pm EDT

THANK YOU ANATHEMA!

I could not have said it better myself...if you scroll back to the top of page 1, you'll see I started this "complaint" discussion in May. I hate that so many folks followed in my footsteps, but I did find out I was not the only TRUSTING person left on this planet. Without a doubt, there are probably thousands more that have not taken the time or do not want to admit they screwed up by giving these scam artists their personal info. I despise anyone that takes from others dishonestly rather than getting a "real" job. I read these comments daily...many say the same things I did (how do they sleep @ nite, would you like this done to your family member, etc). A big puzzle to me is why GOOGLE prints these complaints day after day for months, yet continue to place their Dazzle ads on this same page time after time! I guess to some $$$ is $$$$ no matter how you get it. But what goes around, comes around.

Update by Honest hard-working American
Nov 15, 2009 8:05 am EST

Att. Andrewlexington
I started this "blog" when I was scammed in May, 2009. Go back to the the first page to read the first complaint. What else do you need to do? First these crooks are fantastic liars...will say anything to get you off the phone or online chat. I did EVERYTHING within minutes of ordering, returned my product registered mail unopened within 30 minutes of it arriving in my box, talked to several reps, emailed, requested countless times for order to be canceled immediately, called my bank & canceled my cc...guess what? Three weeks after I got my NEW cc, they charged me AGAIN! I confirmed with the USPS that the pkg had been received by them, along with hundreds the same day as mine.
You need to contact your bank asap, tell them your card was stolen, and cancel it. Some folks have had to switch banks. I'm telling you this can turn into your worse nightmare. By the way, they are pulling this scam all around the world, not just USA. Good luck, watch your bank acct DAILY, and don't believe anything these thieves tell you.

Update by Honest hard-working American
Nov 20, 2009 1:23 pm EST

ATTENTION: Carolyn Y., Stellaa, A. Peachie, Sharon Kopecky...

Do you not ever feel any guilt because you are choosing to take money from innocent, trusting folks that have no idea the nightmare they are stepping into? There is no doubt in my mind that children and elderly people are having to "make do" with less food, clothing, and many other items that they need because of your scam. Innocent little kids and senior citizens that can't hurt a fly doing without because you refuse to find a job that doesn't rob, cheat, or steal from others that have never wronged you in any way. How do you look at yourself in the mirror? Like the person you see?
God has a special place in hell for thieves like you. God doesn't pay every day, but He always pays. Think about that when you put your head on the pillow tonight.

Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

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383 comments
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Joanne, springville utah
Springville, US
Sep 08, 2009 11:39 pm EDT

Well I too got scamed. I was told today when I called that if I return the product and don't take a complaint through the bank that I will get a full refund .
I am going to do this tomorrow.told it would take 5 to 10 business days after they recieve the products.

Has anyone had success in getting a refund for all the charges made?. I did not authorize these charges and stated so .Seems to me someone should be accountable for doing this .
I have charges from Dentechwhitenin for $ 88.97, $ .97 and $ 1.0 0
AxisWellnessPor for $9.99
Teethwhite for $ 58.71
Dazzlewhite for $ 1.95
for a total of $161.59

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Dave P1020
Wildwood, US
Sep 08, 2009 6:42 pm EDT

They got me too

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foolishone
, US
Sep 08, 2009 3:36 pm EDT

got scammed also, not only from dazzlewhite but also from easywhite labs since i ordered them both at the same time. no more free trials for this sucker. i wish i would have come across this site before i made a fool of myself. balholly

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T.T.X.
Lauderdale Lakes, US
Sep 08, 2009 2:18 pm EDT

Obviously anyone reading this board knows DazzleWhite is amoral, but I also believe these "terms of use" wouldn't really hold up in a court room if anyone took it that far. First off, "Terms of Use" normally deals with terms when reading a web site - not with the transaction itself, and involves things like trademarks on the site, lack of liability for misunderstandings, etc. The main issue, though, is disclosure. The salient part of the transaction, mainly that you are enrolling in numerous expensive "memberships" is hidden in fine print and is not even mentioned on the pages where you click to submit your order. This is no more valid than if you bought a toothbrush at Walgreen's and in the fine print on the back of the toothbrush package it said they had the right to steal the credit or debit card number you used when purchasing it and give it out to a bunch of other companies to subscribe to their services. It just wouldn't wash in court.

I'm no lawyer (and I don't want one), but these people piss me off so much I'd consider a class action or group suit myself - anyone else interested?

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Slim11
Goodyear, US
Sep 08, 2009 1:51 pm EDT

Here is their terms of use for Dazzle White I to got suckered into this crap and no where does it refer to this aggrement next to your credit card number you find this on the first web page at the very bottom in small print
EFFECTIVE DATE: August 1, 2009

Terms of Use

Welcome to www.dazzlesmilepro.com (“Web Site”) operated by Farend Services Ltd. (the “Company”). By visiting the Web Site, you agree to these terms and conditions of use (“Terms of Use”) including the Privacy Policy http://www.dazzlesmilepro.com/privacy.php which is incorporated herein. If you do not agree to the Terms of Use, please do not use the Web Site.

Web Site Access

The Company authorizes you to use the Web Site for your personal use. You may not use the Web Site for any commercial purpose, except as provided for herein. You may not interfere with the operation of the Web Site or make changes to it. You may not use any technology to monitor the traffic on the Web Site or copy the content contained on the Web Site. We reserve the right to deny any person the use of the Web Site.

Ownership

The Company or its licensors are the sole owners of all content contained on the Web Site. The Web Site is protected under United States and international copyright laws. ALL RIGHTS RESERVED. You may not use any of the material contained on the Web Site in any manner not provided for herein. The Web Site may contain proprietary logos, service marks and trademarks. The Company does not grant any license to utilize those logos service marks or trademarks by merely visiting the Web Site.

Billing

When you place your order today with DazzleSmile, you will automatically become a part of our elite customer club. Your active credit card will only be billed $4.95 for the shipping of your 14-day day trial. If you choose to keep your trial, your active credit card will be billed the low member price of only $79.95 for your trial, and each additional month you continue to use DazzleSmile. (Shipped as a fresh, 3 month supply every 90 days.) And remember, there’s no obligation – you can cancel your membership at any time by calling [protected]. Additionally, for your fourteen-day and twenty-eight day trials to World Club Fitness and Weight Loss Resources you will be charged $6.95 and $8.95 a month thereafter (shows as "VH ACCESS" and "HEALTHMEMBER") should you choose not to cancel. Charges for bonuses are non-refundable, but subscription can be canceled and future charges stopped at any time by calling toll-free [protected] for World Club Fitness and [protected] for Weight Loss Resources. Orders outside of US pay an additional $9.95 for shipping. No obligation, CANCEL ANYTIME!

Disclaimer of Warranties

THIS WEB SITE IS OFFERED “AS IS” TO THE GREATEST EXTENT PROVIDED BY LAW. THE COMPANY IN NO WAY MAKES ANY WARRANTY REGARDING THE USE, OPERATION OR CONTENT OF THIS WEB SITE OR ANY OTHER WEB SITE LINKED TO OR ADVERTISED ON THE WEB SITE. THE COMPANY DISCLAIMS ALL WARRANTIES INCLUDING WITHOUT LIMITATION IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT. THE COMPANY MAKES NO WARRANTY THAT THE SERVER THAT MAKES THIS WEB SITE AVAILABLE IS FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. Some states or jurisdictions do not allow the exclusion of implied warranties, or conditions or limitations on how long an implied warranty may last, so the above limitations may not apply to you. You may have other rights which vary from state to state or jurisdiction to jurisdiction.

Limitation of Liability

To the greatest extent permitted by law, the Company shall not be liable for any loss or damages (whether direct, indirect, consequential, incidental, or otherwise) resulting from any use of this Web Site. Some states or jurisdictions do not allow the exclusion or limitation of incidental, consequential or special damages, so the above limitations may not apply to you.

Links to Third Parties

The Web Site may contain links to web sites operated by third parties. The Company has no control over the content or operation of those web sites, even if the Company is affiliated in some way with them. You access such sites at your own risk. Nevertheless, the Company requests any feedback you may have regarding links provided on the Web Site.

Indemnification

You agree to indemnify, defend, and hold harmless the Company and its officers, employees, agents, shareholders, directors and suppliers against all claims, liability, damages, costs and expenses, including reasonable legal fees and expenses, resulting out of any violation of these Terms of Use or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the Web Site using your internet account.

Right to Change These Terms of Use

The Company reserves the right to change these Terms of Use at any time. Any and all changes will take effect immediately upon posting. By continuing to use the Web Site after changes are made to the Terms of Use, you are indicating your consent to the new terms and conditions.

60 Day Money Back Guarantee

Your order of DazzleSmile is backed by our 60 Day Money Back Guarantee ("Guarantee"). In order to make use of our Guarantee, you are obligated to send back any unused portions of DazzleSmile and we must receive it within 60 days of the charge date so that you may receive a full refund for your purchase. Please send all returns to:

DazzleSmile
PO Box 10276
Des Moines, Iowa
50381
United States

***

Thank you for visiting the Web Site. If you have any questions, please contact us here.

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Moby837
Candler, US
Sep 07, 2009 2:45 pm EDT

Probably one of the most insidious scams on the web - STAY AWAY!
1. They claim the charge cannot be canceled because "it's already in the warehouse and has already gone out". Bullcrap!
2. Complain enough and they will cancel "everything"... just to get you off the line.
3. Return of empty tube at $6.99? What a joke (not funny)
4. Other "memberships" tied in to the scam - you have to cancel those individually. They won't do those for you.
5. Charge of $1.95 appeared on account anyway - not canceled as promised.

THESE COMPANIES ARE IN THIS STRICTLY TO SCAM AS MANY PEOPLE AS POSSIBLE AND THEN PROBABLY DISAPPEAR. I CANNOT STRESS THIS ENOUGH -- STAY AWAY!

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widowlong
Lethbridge, CA
Sep 06, 2009 5:36 pm EDT

Here's another idiot that ordered the $13+ change product and now they just keep using my Visa account for more charges. Because I live in Canada I didn't even get a chance to try the product before they started adding charges to my account. Unfortunately this is not my first "waltz around the dance floor". Watch out for Belisi Fashions and GRC Sheercover. I ordered all 3 through T.V. ads and now the additional charges have really hit my budget. Took me a while to realize that there are such nefarious characters who are advertising on T.V. It's obvious that their products are overpriced crap or they wouldn't have to use such underhanded means to pick your pocket. I plan to confront Just Think Media in person at the address in Sherwood Park, Alberta. I just retired, have some time on my hands and plan to become these companies worst nightmare. If I write enough letters, make enough phone calls sooner or later I'll find someone with some authority that will look at their operations.

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nikir_04
Holiday, US
Sep 06, 2009 10:29 am EDT

I was charged 79.95 - I was told b/c I did not rec the product I would be reimbursed the full amt ( guess I'll see next week?) - Do not order this product ! On top of this you also agree to other things and will be charged for those as well - a mysterious 6.95/month charges and then you also get charged an international fee since they are overseas - talk about expensive!

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scuba steve
Nashville, US
Sep 05, 2009 2:48 pm EDT

Like all others, I find myself being scammed by this company. I received my "free" product about the time that the 14 day trial was over. Of course this has caused me to "accept" the full terms of the offer.
They reused to refund or credit my account. When they mentioned a 60-day guarantee, they person clarified that would only come into play if I could prove I never received the product. I have since obtained a return address & return claim number. Once they get that, they will credit all charges.
But that has been a week ago & they have never received the package. I sent it certified, so hopefully that will be taken care of soon

However, the bigger issue I am having now are numerous charges from many other internet companies that are underneath the Dazzle White umbrella. When called they will stop the payment of future charges, no questions asked. But no credits will be given as they say we agreed to that when we made the purchase of the trial product.
This other companies have no product to use or website to use- they are just scams from Dazzle White to take more money. In 1 month's time, they have racked up an additional $50 from these bogus companies.
Too bad I didn't do any research before I made my purchase. But at least I used a credit card & not a debit card.

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ampman
Rohnert Park, US
Sep 05, 2009 4:16 am EDT

Vista Print forces their customers to go thru a series of ads of businesses that offer default op-in schemes for supposedly discounts on travel, hotels and entertainment tickets etc... by tempting the innocent customer with "free digital camera" and other "free stuff". Their first requirement for qualification of "free stuff" is that you provide detailed prsonal information including your credit card number and address. Once you provide them with that, you will be offered "free trial" of this and that, such as "discount" travel and hotels and meals and tickets by Travel Choice or Orthowhite or Reader Choice. Of course nothing is free or discounted. once they have your phone number and credit card, they will call to offer "free" trial of membership or tooth whitening program with default expensive membership of clubs that are more of rip-off schemes than good deals or honest discounts by requiring high fees for 2-month advanced non-cancelable reservations. Their "yearly membership" is $88 will automatically be charged to your credit card, as well as a host of other expensive memberships charged directly to your credit card when you don't even know that you have subscribed by default to those expensive and useless memberships, unless you cancel BEFORE a given date. If you don't have time to read all the fine prints and cancel everything, many charges will appear on your credit card.

One or more of their emails directed to your SPAM folder that you miss, and boom, your credit card will be charged with many amounts for services and club memberships you have never heard about. It will be very time consuming to fight those fraudulent charges if at all possible. So my advice is NEVER touch the likes of TRAVEL CHOICE, READER CHOICE, ORTHOWHITE and those "free trial programs", or you'll lose money and your temper fighting the credit card charges. i may lose my fight against such a fraudulent credit card charges made by TRAVEL CHOICE, so beware. Do not reply to such "free trial" offers because they are designed to rip internet and phone victims off.

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Snitchnostitch
Los Angeles, US
Sep 04, 2009 11:05 pm EDT

i work with an affiliation of this company, i can help someone.

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B Andersen
Browns Plains, AU
Sep 03, 2009 8:12 am EDT

I too feel for the criminal scam dazzle White it ended up costing me nearly 180.00 au dollars before I woke up to them and I am very angry and upset .

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Paying for It
Manassas, US
Sep 03, 2009 2:44 am EDT

I saw the online ad on msn-"mom" story about yellow teeth to white. I got scammed too. I thought it was a legitimate company since I was acknowleged paying only the promo shipping cost of $1.95 & $0.99 both trial products of Dazzle White & Smile Brite. I typed in my cc # and clicked the send trial button. I didn't even notice or see the terms & conditions because they label it on their website in micro-letters "t&c's"...it was so darn small against all the flashy schemed website. It's very misleading too because you think you are reading some mom's personal testimony to the product. My credit card company called me to alert and inquire about the recent transactions. They went over it and they mentioned to other products that I did not purchase Acai Burn & Acai Fire for Men. They mentioned that there was a $1.00 charge for each. I immediately told my cc co. that I did not authorize & did not purchase those products. My cc co. told me that I would need to dispute/have them do a charge-back. I cancelled out my cc# and had them give me a new cc#. My cc co. told me that would help so no other charges would be done by Dazzle White & Smile Brite. This made me so upset & so I called Dazzle White & Smile Brite immediately to cancel the trials. Smile Brite was easy to cancel, I called their customer service dept. [protected]. They said since I cancelled before the 10 day trial period I had no obligations. They let me even keep the trial product without having to ship it back. They said if I went past the 10 day trial period from the time I ordered (Aug. 27th, 2009) then I would stuck with their auto-ship program and the 1st shipment cost was $ $79.91. I cancelled with Smile Brite on Aug. 28th.
Now with Dazzle White, they make you work & pay for the return. I ordered the trial whitening tooth paste on Aug.27th 2009 and cancelled Aug. 28th, 2009 but I have ship it back to them at my cost. Also, luckily I called to cancel it within the 10 day period...but that is not all folks..there's more...I received return from the cust. service rep and needed to return it to them at Dazzle White P.O. BOX 10276, Des Moines, IA 50381. So I recieved the trial product on Sept. 1, 2009.
I mailed it out USPS Priority EXPRESS (next day delivery)..cost me $17.50 then add another $2.30 for Return Rcpt Signature Requested(Green card) & insurance too. Dazzle White does not tell you to return to them this way...but reading the other peoples comments above ...I didn't want to take my chances of having more trouble from Dazzle White. The customer service rep. told me that I would have to call in again to them and see if the warehouse received it yet and to call them in a few days. Heck..I'm not sitting on this. I called them the next day Sept. 2, 2009. After I called their call center, I asked the rep ..named Alden to please check the return status...he said he did and he kept telling me that we would have to wait for the warehouse. I let him know that the previous cust. service rep said I would just have to give them the tracking # to check online & they promised it could be done that way. So he listened to me & agreed I would not have to wait for word from the warehouse dept. He then checked online of the USPS(United States Postal Service) with the tracking # that I provided for him. He then saw that the package had arrived at the warehouse in Iowa.(Please note everyone...these cust. service reps...they work for a call center company called "LKCALLS". They just act like they are working at the address of Dazzle White in Iowa. They are working for an outside company who takes all calls for many products of other affliliate companies besides Dazzle White, ...there is Acai Burn...etc. Anyways, Alden/cust service rep. told me that he had cancelled all & every autoshipments. I am going to call again tommorrow to check & make sure though. I also had to cancel memberships to Insiders Secrets/World Club Fitness at [protected] and eBooks package/Weight Loss Resources membership at [protected]...otherwise I would have been charged $ 6.95 and $8.95 monthly. Yes..there was a tiny verbage of t&c's in light pink in their website ad...and you have to scroll way down to see the t&c's agreement after you input your cc#. It's a deceptive practice of their company. Beware everyone. I have filed a with the BBB, state attorney in VA, & the Federal Trades Commission. I am still suspicious their company and do not trust them. I may have to keep checking all my statements for now on.

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Annoyed
whittby, GB
Aug 29, 2009 10:06 pm EDT

Also Idol White and these seem to work together, these scams if you don't read the small print on the site are lethal for a person on a low income..
''Otherwise, at the end of your RISK FREE TRIAL you will be charged a non refundable ninety nine dollars & ninety five cents for the Idol White membership program. As a member, every 30 days you will have the ability to request a FREE 30 DAY SUPPLY of Idol White, pay only s/h.''
What a rip off, why would ANYONE want that much of a tooth product anyway?

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CCuster
Raymond, US
Aug 28, 2009 11:39 am EDT

Just wondering...why does this person Addie M keep copying the same email information over and over again?

I think it is strange.

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CCuster
Raymond, US
Aug 28, 2009 11:34 am EDT

I spoke with "Roxanna" at Hollywood Sexy Smile today. I called [protected] to speak with her.
She gave me this address:

Hollywood Beauty Labs
22100 E 26th Avenue
Aurora, CO 80019.

This is where I am supposed to mail back the 'shipment'.
When I spoke to her co-worker Crystal, on 8/24/9, Crystal informed me that my membership was effectively cancelled, she stopped the shipment from going out, and was refunding my money. So, today, I checked my account to find NO REFUND. True to her word, she must have stopped the shipment, as I have received nothing. Yet, they have received my money.
I have been scammed. I know it, it's a tough lesson to learn, and my bank has been made aware of the un-authorized charges. They have blocked my debit card, yet this does not really ease my mind after reading what other people have gone through. Seems even though the card is blocked, these thieves can still find a way? Must I change banks? I think not. I am making a trip to the bank today with all my information and they will help me.

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llewis
Kennewick, US
Aug 27, 2009 4:33 pm EDT

I had the same scam experience. I just called them. I only agreed to the free trial supply with payment for shipping only. The person said that they actually send a month's supply and then charge after the 14 day trial period. This was never discussed and I did not agree to that. I told her that was entrapment and fraud. Finally, the person agreed to refund my money. But I will file a report with the FTC.

By the way, Brite smile and Dazzle white are the same (scam) company.

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thelorn7
Sacramento, US
Aug 27, 2009 10:35 am EDT

i to tried dazzlewhite supposedly free trial however the bottom line is that its not free. the first box they send u which is suppose to be a free trial is not. so in order to get a refund u have to send the box back...so how is it a free trial. another thing my account got charged by 2 other companys READ THE FINE PRINT. i didnt read the fine print and now my account got charge by one company which is a e-mail that they send u telling u how to stay healthy for $7.14 a month. theres is another one that i cancel but this one slipped thru. if your not paying attention like me you will get 3 charges when your only expecting a free trial which is not free.

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sharon willis
Margate, GB
Aug 27, 2009 7:46 am EDT

i agree with every complaint i have read...i cannot get hold of these people, closing my credit card will not stop the payments and why doesn't government LEGISLATION stop what is so obviously theft? These people have stolen my money as far as i am concerned, and my credit card company will phone me or stop my card if they think maybe someone has got hold of it and is using it in china...but when i tell them not to pay any more money to this bunch of scammers, they say, "oh no, we can't do that" unless you cancel the agreement.
but i can't contact them by any means, so what now?

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louisa4eva
Adelaide, AU
Aug 26, 2009 11:11 pm EDT

These merchants are a free trial. They bill you for a free trial and you pay the postage. The problem is that no one reads the terms and conditions and then complains to their bank to get the money back. The merchant is covered by their terms and conditions. My advise is simple. Cancel your card and don't subscibe for anything under the giuse of "free trial" there is nothing "FREE" about it and their terms and conditions are clear. They also pass your details on to VH ACCESS AND VH MEMBERSHIP again this is outlined in their terms and conditions. If you don't receive the free trial the bank can help you get your money back but if you have received the product then you need to send it back via registered post so that it can be trackable or you loose your money.

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zkita
McAlester, US
Aug 26, 2009 8:32 pm EDT

Today 8/26/09 I spoke to a DAZZLEWHITE agent [protected]) @ 7:13pm central time. I voiced my complaint again, and told him of the fraudulent company that he works for. I asked him how could he sleep at night knowing that his company is bent on stealing and cheating honest, hard-working people. I told him that his crappy company DAZZLEWHITE, was on the news for millions to see (aired 8/25/09 @10:30pm central)...and I was one that complained against his company to get it publicised. I made him aware that we, the dissatisfied customers, will continue to let the world know of this company's bogus antics. I asked him does he think it's fair to debit customers account in excess of $58.00, before the 14 day trial period is over and tell them that, that fee is non-refundable? I asked him does he think it's fair to us customers, that we are only allowed to view the "terms, and agreement" page...AFTER...in the innocent customer submits their credit card info? I asked him does he think it's fair to tack on several, unwanted crappy memberships of mess that I did not ask for...then...charge huge amounts per each crappy product...then...the customer has to spend hours canceling each, and everyone in order to avoid getting bled to death by hidden charges?

****Long story...short...it's been since 6/29/09 that my money was stole from me...the agent refunded my money after he heard my story.

CALL THE NUMBER ABOVE...AND...COMPLAIN, COMPLAIN, COMPLAIN...DEMAND THAT YOUR MONEY BE CREDITED BACK TO YOUR ACCOUNT NOW!

p.s. excuse the fragmented sentences ;)

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rred
Syracuse, US
Aug 26, 2009 3:25 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

O.K. I too fell for this scam- shame on me- along with the Smilebrite scam. Yes my checking account ( used my debit card ) was nailed for $92.37 and $2.77 international fee even though I have not received the ' free' trial product. Yes I will return it but it probable won't do any good. However after calling my bank they informed me if I cancel my debit card there would not be any further withdrawals and they would issue a new card but I will keep my checking acc. as is. Expensive lesson for $95 +.

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foxeysmom09
Janesville, US
Aug 26, 2009 2:54 pm EDT

I found this web site very helpful in deed . I wanted to find a phone # to call because my Dazzlewhite pen arrived yesterday and did not work. I had also read all the complaints and became very concerned because I never read anywhere that I would be charged for the product after a 14 day trial. I asked to be canceled right away . The young man gave me a tracking # and order #; the address of P.O. Box 10276 Des Moines, IA 50381 I will call bank and ask them if I should change my card or if they can put a stop on any withdrawels from this fraudulent company. It was too good to be true! Should have known better.

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zkita
McAlester, US
Aug 26, 2009 1:44 am EDT

Dazzle White
201, 85 Cranford Way
Sherwood Park, AB T8H 0H9

Dazzle White
2184 Channing Way #322
Idaho Falls, ID 83404

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zkita
McAlester, US
Aug 26, 2009 12:24 am EDT

Dentech Whitening & DazzleWhite are such rip-offs! Customer service tried to get an attitude with me as I demanded everything to be canceled. They only supply you the tricked out agreement notice after you submit your credit card. What a shock ...after you've read how they have entrapped you, and then find out how tiny the trial product really is. If you fail to demand that they cancel all extra products, you will be greatly hit with huge charges on your credit card in addition to a monthly $88.97 charge. They will not fail to ship you a supply of the Teeth Whitening System every month. This company was on the news this evening 8/25/09 at 10:30 p.m. telling of this fraudulent bogus company. You can best believe that I will tell everyone via emails and web postings regarding these crappy con artists!

Zkita/Oklahoma

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divamerle
, US
Aug 25, 2009 5:19 pm EDT

I too, was suckered into the product DazzleWhite. My offer was from the homemaker that used to products to get white teeth.

I read, the Condtion of Terms. DazzleWhite, did not explain any additional fees. Just the $1.95 shipping.

The second product I believe stated a commitment, which is why I did not sign up for it.

I just got off the phone with a rep. I was given the same information.

I was given the address to the manufacture:

POB 10276
Des Moines, Iowa 50381

As others, my account was charged $ 58.71. I told them I plan on letting everyone on my networking sites about the scam.

Both the online CRS and the phone person were unaffected as was the "manager" I spoke with. I am attaching this site to all of my friends as well as my links.

Good luck, everyone and thanks for the warning about the additional charges. I will warn my back.

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Root Girl
Sunny Florida, US
Aug 24, 2009 9:45 pm EDT

The company keeps sending spam and one cannot unsubscribe. Acai, Dazzle White, , Anti Wrinkle and Get Rich Quick type of emails. After doing some Google searches webcops came up with interesting info on them:

http://www.webcops.net/just_think_media_spam_scams_8001.html

Looks like they have been sued for copyright infringements, counterfeit software distribution and several Better Business Bureaus provide strong warnings against them based on complaints received.

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loisdavis
, US
Aug 24, 2009 9:27 pm EDT

I agree, they did the same thing to me and I am waiting for the money to go bk into the bank.

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christieb
, GB
Aug 24, 2009 6:59 pm EDT

i have been scammed too

at the end of june i signed up for my FREE TRIAL and added my FREE 4-7 DAY DELIVERY, so shipping would be approx 4.95, but no it was 14.95 plus 1.50 international charge.
28 days later my tiny product arrived, ha
i cancelled straightaway realising i had signed up to be a member

he said i had to send the package back within 14days of delivery

i then asked how to send it back and if i needed a tracking number etc.
the guy on the phone said no.

stupidly thinkin i wud save a few extra pennies sent it first class back, to then find i could not get a refund as i had no trackin number

i am now gettin weekly charges from companies i have never heard of and my bank can not help

all i can do is cancel my account and open another which due to having bank charges due to insufficient funds in my account to fund these fraudsters the bank cannot give me a new account.

not only is all this happenin everytime i get a charge thy are also slapping on an international charge

i am 19 and cannot afford this! my hair is falling out due to stress from dazzlewhite and i have become a lot more hostile to others as my mother always said 'trust no one'

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Gayle Jackson
Baton, US
Aug 23, 2009 7:42 pm EDT

It seems like the credit card companies and the banks are on the side of the crooks. Last year a representative called my business and asked if I wanted to be a part of program to teach real estate agents how to help their clients with foreclosures. They said it would be no cost to me, but they needed my credit card number to able to send me out the invitations for me to invite my clients. Like an idiot I gave them my card. I waited for the material to come. When it came there were typos through the entire document it even contained the name of another business not mine. When I called and complained they charged my account $600, it took me almost a year to get the charge off of my capital one account. When I challenged the charge the company sent in fake paperwork which capital one accepted. I called everyday to customer service hoping to finally get an agent who would believe me and look at what I sent in as proof. I had long given up on the fraud division. Finally, one morning in the wee hours I got an agent who believed me and promised to stay on top of my file until it was resolved. After two months of taking the charge off and putting it back on Capital One finally gave me credit for the $600.00 charge. A few days after I received word that the charge would not be placed back on my card I answer the phone at the office from a blocked number and it was the company trying to bait me on the phone into saying that I agreed to the $600. I said I had to and then hung up on them. They never called again.

I feel all of your pain because I have been the fooled too. The shame is I am a consumer attorney. So guys don't feel bad!

GGJ

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pheonix05
Higdon, US
Aug 23, 2009 11:58 am EDT

Here is a little tip that I learned a long time ago when it comes to buying things online, Use a prepaid credit card and make sure that there is only enough on the card to cover the small shipping charge, that way they can NOT add more charges that you did not agree with, that way you don't get suck in that position again! The most that they can do is try to keep charging the card for the extra amount and the prepaid card will reject the amount without charging you fee's like banks do. Try it you'll love it! And when the company realizes that you are not going to pay the big amount they will cancel your memebership without you having to do a thing! I do this on a regular basis and can feel safe in trying one of those free trail deals. I hope this helps. Just give it a try!

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Florida Victum
Jacksonville, US
Aug 23, 2009 10:11 am EDT

I too feel into the scam of the dazzel white. It is a shame that these type of companies are not charged like criminals for this sort of activity. Needs a criminal investigation.

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judescrude
Indio, US
Aug 22, 2009 7:22 pm EDT

I fell for the same scam. Beware or charges will come through as additional companies. They say I didn't cancel the free offers at the time I ordered, but I did. If you call the numbers listed on your bank statement and be gruff with them they will cancel your "SUBSCRIPTIONS" that you failed to cancel and reimburse. Tell them you are going to report them to the credit card fraud agency...it helps.

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David Jack
, US
Aug 22, 2009 12:16 pm EDT

I fell for the same scam. I seems unfair that they can get away with this outright fraud!
The credit card companies should take away thier merchant number, at the very least.
I am changing my credit card number, & I advise anyone who has been scammed by these parasites to do the same. Who knows wht theives like this will do, Once they have your number.

Thanks, DJ

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penney
Springfield, US
Aug 21, 2009 3:57 pm EDT

I just talked to my bank and they had obviously heard this before. They told me to come in and fill out a dispute form and they would do everything they could to get my money back and since I had used my debit card, they would get me a new one. She acted like there was actually hope in getting my money back. If they can't do it I will ask whom I should go to next. I'm sure she'll know. Their main screw-up in my eyes is stating that when we decide to become members, well I never said I would become a member and as I was checking my account, there were charges not for s&h or for the whitening stuff, but $7.14 for who knows what, maybe the weight loss books I never received. Spare me, what a mess. I'm bound and determined to get my refund. If you called on your cell or regular phone, their number will be on your checking account next to name of the scaminess. That's how I got straight to them and what does it matter when you get the pkg. back, it's no money out of their pokets! There's no law that says we have to do what they say to the day. It's just another way to scam people out ot their money for absolutely nothing!

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Lucky??
New York, US
Aug 21, 2009 2:52 pm EDT

Well I don't feel as dumb now as I am not alone on this. I felt the same way as it was on the CNN website therefore I considered it might actually be ligit, I was dead wrong. I am battling with them to get my mney back at this ver moment. What a Scam!

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P Donnachie
, Schotland
Aug 20, 2009 1:05 pm EDT

Thanks for all these comments I have alerted my bank so hopefully they wont get a 1p from me. You should not feel bad about this scam it is playing on your self esteam and worth. Who wouldnt like nice white teeth, I dont know anyone who wouldnt. When we girls get together it is one of the topics we often talk about. Con companies are good at what the do. Just Be proud you have the respect from other in hard working and decent people by telling us your experience. I thank you.

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josiestew
, US
Aug 20, 2009 6:17 am EDT

I also fell for this one. Within 15 minutes of placing my order for the "free trial" I finally found some terms and conditions on their website; what an eye-opener. At that point I called to cancel and was told that the free trial shipment was already in process and could not be stopped, but I was given a cancellation number. The day the sample arrived I took it back to the post office and refused it. Well, a couple of weeks later I was charged $58.71 on my debit card. I called them that day and was told that the credit had already been processed. Four days later I saw the credit on my bank account. Now I am watching my account to make sure there are no other charges. If this is the extent of my issue with this company I will consider myself lucky!

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B. Johnston
, US
Aug 20, 2009 1:21 am EDT

anyone wanting to whiten their teeth should go to the source ...just like a dentist would... read the label.. find the product and order from a dental lab. there are many on the net but I found one http://vhlabs.com/commerce/ vita health labs that sells the exact same ingred. that is used by your dentist. they are legit. I have ordered from them, no problem.
These scams are evil. always go to the source.

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botoy
Toronto, CA
Aug 19, 2009 7:54 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

these asholes will soon fall and tear apart.they were making easy money man! i dont know if they do have conscience...i just want to cansel my account..