DAMAC Properties
Reviews and Complaints

I’m a new owner in Damac Hills and the first couple of interactions with Damac and Loams were extremely disappointing and frustrating. Here is just summary: 1. Ownership details update is taking too long without any reason, It all depends on availability of some people, when they are not available the process is just stoped, I did frequent physical follow ups in the happiness center without any results!

2. Work permit and NOC fit out issuance to do just minor maintenance inside my apartment was also one of the worst. Non-sense requests and delays in the process, taking money for doing nothing,…

The amount of efforts, time and money I have spent to ask for just two simple requests are significant and reflect the unprofessional manner of handling requests and not caring about the customers.

By the way, both requests still have not been finalized as of writing this review.

I paid 2 x 25000 AED as a deposit for Damac Lagoons. I applied for a refund in April due to personal reasons which they approved. They have only refunded one of these and this was after a multitude of emails and calls.

I am still owed 25000 AED and I have sent over 100 emails and messages chasing for this with months of stress.

NOBODY replies emails of which I have sent to a multitude of people.

They took our money within seconds for a deposit of 25000 AED and then chased me for another 25000 AED to ‘secure’ the unit. But they still owe me 25000. I email and message daily! I am disgusted with Damac and when we are in a position to invest I will not invest with Damac. I have nothing positive to say about Damac

I just had to share how awesome DAMAC was at resolving a maintenance issue in my apartment. They were super quick to respond and efficient in getting everything fixed up. The team was not only professional but also really friendly. They kept me updated throughout and made sure everything was fixed just right. It's such a relief to know they truly care about their customers. If you need quick, caring help, they're the ones you can count on.

As someone who has closely followed the reviews of DAMAC Properties, it's evident that the experiences shared by customers are quite diverse. While some customers have praised the prompt maintenance services and professionalism of certain team members, others have expressed concerns about issues like property location switches, delays, and communication problems. It's important for potential customers to carefully research and consider all aspects before engaging with DAMAC Properties. Despite some positive feedback, the mixed nature of reviews suggests a need for caution and thorough evaluation before making any commitments.

Please do not buy with them, not everyone has it easy for them to earn and save. Very distressed with their unprofessional behaviour and lack of communication. If you do not want to mentally fall ill then please do not engage with them. They keep asking you to contact different people with no response from anyone. Trust me we do not know what to do in order to get the money back anymore.

Never ever go with Damac. Their sales rep are professional liars and you will be cheated and left alone to suffer. We purchased studio paying the full amount upfront. After the payment the hospitality said it is already under rent and we have no choice but to agree to their rent which was less than half of what the sales promised. Furthr they had rented out the apartment without our knowledge oe permission. Please stay away from Damac.

I had filed a request to update my contact details in your office vide request no. 381803 dt. 02/0402024.I was assured that details would be updated within 5 days.

Now more than 50 days have passed and inspite of repeated reminders reply received is “under process “.

As I am unable to login into Damac Living app.

I need to apply for a NOC from Damac which they have suggested can be done through app only.

No customer care is available to do the same.Also feeling harassed and losing time and money.

I placed a EOI (Expression of Interest) of 50K AED on a property with DAMAC on 6th Jan, 2024. The property that I wanted was never available but the deposit was taken and I was told it would be refunded in 12-14 working days from 22 Jan, 2024. 35 days later I am still waiting on the approval of the refund, which if granted, would then take at least another 12-15 working days to process after that. I have contacted the department multiple times and they have given me the same answer every time. It is being passed to managed for approval today. No one ever calls me, or responds, I cannot escalate as they refer you to an app which I have also completed but again it goes no where. Dubai Government need to look into this issue as I have been a resident here for 30 years and never come across such blatent malpractices.

Since last the maintenance team has not been able to solve the problem of water leaks happening in my house because of disastrous water proofing job done on the roof. During the recent rain a week back I have again requested for the support and until now not one person has even bothered to come and see this issue which I have been facing for more than a year now after repeated follow up. They close the ticket raised when the problem has not been solved. Worst customer service

We bought a 4 bed townhouse in damac lagoons for 3.2m which we were told was the original offplan price. Since we bought it we have been inundated with calls and WhatsApp’s from prypco - the resellers for damac - who have been calling me on another registered number - each one trying to sell us the property for 1m less. When we question it they basically tell us that damac sold us the initial purchase way over sales price. Really unprofessional and causing lots of undue stress. Considering walking away at a loss as cannot cope with the ongoing calls and stress. Can’t get hold of original agent.

Also can’t register for resale as the deed was put in the wrong name and damac saying they can’t do anything about it.

Hello!

I have a major complaint about the work of your employees in the Damac Suburbia building. For several months now, they have been unable to eliminate the smell of garbage that fills the 4th floor of A block. If previously this occurred in the evenings, now the terrible smell remains on the floor during the day as well. And since my apartment is located opposite the garbage room, this smell seeps into my apartment. It's disgusting.

I have repeatedly addressed this issue to the security post, to FM, and through the WhatsApp service. The most your employees are capable of in solving this problem is to come and spray aerosol. But this does not eliminate the constant smell. "Yes, we will handle it," the guards say, and the issue remains unresolved to this day. Why is everything normal on the other floors, but on this floor, no one can solve the problem of the terrible smell?

Please resolve it, or I will have to contact the relevant authorities.

I refer to the complaint I made on 30th Dec 2023 regarding the welfare of the animals within the pet farm at Damac Hills. I have received no update regarding my concerns and this matter has not been resolved. I’m aware this has been an ongoing concern for many residents of Damac over the years. Animals with no stimulus kept in captivity, will suffer from chronic stress even if their basic physical needs are met.

Helping animals exercise their minds is as important as giving them space to run, jump and climb. Cognitive enrichment that allows animals to problem-solve, learn and try new activities will massively improve their standard of life. These items are extremely inexpensive. There is also space to double the size of the female goat enclosure. Again inexpensive especially to a company such as Damac with a net worth of billions of pounds.

I bought a few properties from Damac, and I receive at least 3 calls and messages from random sales and companies selling me properties or asking me to rent and sell my properties. They all received my details from Damac, including my full name, mobile number and my properties details.

There is no privacy and data protection with Damac.

I have emailed and complained multiple times and they never responded.

Damac Hills Park residences unit (583F) is purchased on May2021 with contractual completion date July 2023.

July 2023 was shifted from Jan2023 just before signing contract and sales person assured that the project will be completed max by April 2023.

It is later shifted to Dec2023 without any explanation, discovered the updated completion date by chance.

As we are in Jan2024, asked for updates on handover and noticed that the handover is shifted ones again to Nov 2024.

Damac is true FRUSTRATION, stay clear from this company.

Please do the right thing. I am aware this has been complained about many times with no solution. I visited the Pets Farm again today. Although the area is cleaned and relatively well maintained the area reserved for the female goats, is small, cramped and not a sufficient space for these animals. It is cruel and inhumane to have the animals in such a small space confined space. There is sufficient space on the side of their enclosure to double the size of their enclosure. This would cost very little and enhance these animals lives massively. I’ve never seen more depressed and sad animals in my life. None of animals have any stimulation toys in any of their enclosures either. These are all small inexpensive changes that could really enhance all their lives. Like I said. Who ever reads this. Please do the right thing!

Dear All,

I called Lake view project property Manager twich today Friday 29th December, 2023 at 8:36 AM and and on Wednesday, December 27, 2023 at 4:23 PM but you did not answer my call, moreover I sent him a text later after 10 minutes asking you to call me back regarding that "Asking about what is the reason that no one from Damac team ever came to clean the outside window glass " Apartment located in lake view LV/LF/03, but unfortunately I did not receive any response to either my text message nor calling me back. We regret to inform you that Ignoring people's calls and messages is very unprofessional behaviour from your staff and it's constantly keep happening regularly towards any clients seeking or having any observations regarding the service provided by management . I was left with no choice but to escalate the matter to higher management for further action. Regards

I bought an apartment through one of the Agents - Syed Farid who gave me 2% rebate letter on DAMAC letter head and promise in writing via email to give 3 return flight tickets to Dubai. His manager Faisal Karim was across this as well but I never received tickets or rebate as the payment team marked one payment one day late even when I made it on time.