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DAMAC Properties review: Empty promises

Marloes of NL

Nov 01, 2024 5:12 am EDT

Verified customer

Resolved

Replied

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It has now been 4 months since I raised an issue with you (on 3/7/2024) that Damac wants to reduce a previously granted discount, claiming that the days I allegedly paid late have been miscalculated. Whoever or whatever is stalling this process, I find it utterly scandalous how Damac treats its customers and completely unprofessional, as both I, as a customer, and the payment staff have been dealing with this for over 12 weeks, multiple times a week. That is the frequency with which I am asked to pay my ‘arrears.’ I am not doing that because the discount has been unjustly revoked.

Empty promises, forms that were supposed to be sent—nothing has come through. I will have no choice but to sell the apartment, file a complaint with Damac, and proactively warn other possible investors in the Netherlands against purchasing properties from Damac via social media and my network because this is unacceptable. All focus seems to be on closing deals as quickly as possible. However, proper handling and resolution of complaints are nowhere to be found.

Claimed loss: 34680 AED

Desired outcome: I want my promotional Weaver discount which you unfairly reduced back!!

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DAMAC Properties response

Nov 04, 2024 7:40 am EST

DAMAC Properties customer support contacts

Phone numbers

+971 43 019 920

+971 43 731 000

Address

501, 5th Floor, Al Moosa Tower 2, Sheikh Zayed Road, Dubai, AE

Website

www.damacproperties.com

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Hello,

We regret the inconvenience caused and have already escalated your concern to our team. Rest assured, they will get in touch with you promptly to further address the same.

Regards,
Team DAMAC

Resolved

This complaint has been resolved automatically due to user's inactivity.

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DAMAC Properties Contacts

DAMAC Properties phone numbers

+971 43 019 920

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5%
Confidence score

Customer Service

+971 43 731 000

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5%
Confidence score

Head Office

+971 45 122 600

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Ocean Heights Office

+971 43 763 600

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Park Towers Office

+971 48 183 300

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20%
Confidence score

DAMAC Hills Office

+971 45 905 222

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Sheikh Zayed Road Sales Office

+966 112 932 883

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Riyadh, Saudi Arabia

+966 122 330 210

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Jeddah, Saudi Arabia

+974 44 666 986

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Doha, Qatar

+965 22 498 727

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Kuwait City, Kuwait

+961 81 647 200

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Beirut, Lebanon

+234 14 406 188

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Nigeria

+86 400 617 8008

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China

+91 226 184 2433

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India

+7 499 999 2402

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Russia

+971 4 515 6111

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More phone numbers

DAMAC Properties emails

corporatecommunications@damacgroup.com

100%
Confidence score: 100%

Support

socialdamac@gmail.com

100%
Confidence score: 100%

DAMAC Properties address

501, 5th Floor, Al Moosa Tower 2, Sheikh Zayed Road, Dubai, United Arab Emirates

DAMAC Properties social media
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Oct 11, 2025
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