DAMAC Properties’s earns a 3.0-star rating from 7 reviews and 301 complaints, showing that the majority of property buyers are somewhat satisfied with their real estate investments.
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Replied
False Promise of 2% Rebate and Flight Ticket
I bought an apartment through one of the Agents - Syed Farid who gave me 2% rebate letter on DAMAC letter head and promise in writing via email to give 3 return flight tickets to Dubai. His manager Faisal Karim was across this as well but I never received tickets or rebate as the payment team marked one payment one day late even when I made it on time.
Claimed loss: 2% rebate and at least $6000 in flight tickets
Desired outcome: At least to give me the rebate and handover ASAP.
DAMAC never called or contacted and complaints board automatically marked as resolved as I didn't reply back to DAMAC’s automated email.
This complaint has been resolved automatically due to user's inactivity.
We sincerely regret the experience you've had and are here to provide all the assistance needed for a satisfactory resolution. Your concern has already been escalated to the respective team, and they will surely reach out to you soon for further updates on the same. Requesting your patience in the interim, as our team is actively working on it.
Regards,
Team DAMAC
Replied
Refund 228,000 aed payment on golf gate damac hills 1
I am writing to bring to your attention the distressing experience my family and I have endured in our dealings with Damac Properties. Our journey began when we attended the Damac Property event at the Four Seasons Hotel on January 6th, 2023, and subsequently decided to book a 2-bedroom apartment following an enticing presentation. We engaged with Damac...
Read full review of DAMAC PropertiesHandover
I am writing to express my profound concern and disappointment regarding the recent handover of Villa ZIN/SD155/ZK2200B ( Dated 12 Sep 2023), which I opted not to accept due to significant incompleteness in the villa's construction. it is with regret that I must inform you that the work conducted does not align with the specifications outlined in Schedule 1...
Read full review of DAMAC PropertiesMy Villa in Zinnia cluster was not delivered as per schedule 1 of my agreement with Damac
On August 17, 2023, I received a handover notice from Damac indicating that the work on my unit was completed, and the unit was ready for possession after snagging. In response to this notice, I promptly scheduled an appointment for September 12, 2023, in accordance with the communication provided by Damac. However, upon arriving at the property, it became...
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Replied
Damac refused to refund my money
I hope this email finds you well. I am writing to address a pressing matter regarding my investment in a unit at Damac Heights and an unfortunate situation that has arisen in this context. In the year 2020, I expressed my interest in investing in a unit at Damac Heights, specifically PRVB 1907, and subsequently paid a reservation fee of 20,000 AED along...
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Replied
Excessive delay in contract execution and handover
I purchased an apartment from a seller on 4 October (date of transfer). The payment included an amount to be paid to DAMAC, to settle the seller's account with them. The payment was made on 4 October, but the transfer of the unit has still not been completed, and it is still not clear when I will get access to the apartment. At this stage, I have paid...
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Replied
Unlawful charges
I bought a few properties from Damac, and when we approached the handover, they slapped my SOA with lots of charges, which are unlawful.
The first one is the BTU meter. I have asked them where it is mentioned in the SPA that I have to pay for BTU. They just laughed, saying that is not mentioned.
Then, there are lots of abusive charges for survey fees, upload fees etc. nothing to do with the owners. Then, they have fees for title deed delivery, which is electronically delivered. Such a shame!
Desired outcome: remove all the charges
This complaint has been resolved automatically due to user's inactivity.
We are sincerely disappointed to see this and want to get this checked at the earliest. Please reach out to us via Facebook Inbox/Twitter DM along with your contact number and unit details, and we will take this ahead from there.
Regards,
Team DAMAC
Replied
8% guaranteed return 5 fo unit arta/25/2516
This is the third attempt to get my Guaranteed RETURN 5 for my unit ARTA/25/2516. Replying to my former compliant posted on October 11, 2023, the DAMAC Properties Financial Department informed me that: - 5th payout is due on Dec.2023 (RETURN 5) - 6th payout is due on 15 June, 2024 (RETURN 6) so, you said that it will be 6 months between RETURN 5 and...
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Replied
8% guaranteed return on arta/25/2516
The path of a businessman who invests in DAMAC is strewn with unpleasant surprises. You start by being tempted by the 10% annual GUARANTEED ROI for the first three years. Then the pandemic comes and the ROI drops to 8%. You accept this change and sign the Sale Purchase Agreement for the purchase of an apartment in the RADISSON HOTEL, ensuring that you...
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Replied
Fitout department.
I bought a town house at Damac hills Amargo,
as we all know the house is so tiny its barely useable.
i was promised by all agents & Damac that an NOC for extension was easy to do & i can easily extens my house for a few meters so we can fit a 3 seater sofa (what a joke).
after i bought the house, the fit out department would reply with (extension requests are currently suspended until further notice)
now im stuck with a house i cant use because Damac refuses to tell me a timeline for an extension that i need to do to MY HOUSE.
i would appreciate if this can get escalated & i get a word from a decision maker & not a call center representative.
Desired outcome: Grant an NOC OR give me a timeline as to when im able to modify my house. I CANT LIVE IN IT LIKE THIS!
This complaint has been resolved automatically due to user's inactivity.
We are sincerely disappointed to see this and want to get this checked at the earliest. Please reach out to us via Facebook Inbox/Twitter DM, and we will take this ahead from there.
Regards,
Team DAMAC
Replied
8% guaranteed return on arta/25/2516
My uma arta25/2516, signed 03 april 2021, has a promotion which entitle me for 36 month 8%guaranteed return annually, payable every six months (six 4% return payments). I received four payments. The return#4 (for period of time july-december, 2022) I received very late, on june 2023. While waiting for return#5 (period january-june 2023) I did open support ticket #306022 on 18 september 2023 asking to regulate payments in accordance with the uma, to remove payments delay. I received a ridiculous answer from finance department saying "... Therefore the extra payment will be adjusted against upcoming net return payouts"?!
Hello there! Did you forget 8%guaranteed return to which you have committed yourself through the promotion attached to the uma and the sell contract arta/25/2516?! You still owe me two guaranteed return payments of 4% each of net purchase price.
I continue to believe in the goodwill of damac management and I hope that my problem will be solved soon, in legal terms.
Desired outcome: How guaranteed is the 8% GUARANTEED RETURN stipulated in the UMA and in the Promotion attached to the Contract
I'll be very obliged to you if you can provide me the name of "respective team", possibly a contact person.
Thanks
We regret the inconvenience you have experienced and are here to help. Your concern has been escalated to the respective team, and they will get in touch with you soon to address it.
Regards,
Team DAMAC
Replied
Subject: frustration with damac customer service
Subject: Frustration with Damac Customer Service Dear Damac Customer Service, I hope this message finds you well. I am writing to express my extreme dissatisfaction with the AI-based chatbot service provided by Damac, specifically in relation to my ongoing request for replacement parking and facilities cards. I initiated my request for replacement card...
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Replied
Damac hills 2
This is impossible that I move to a new home and I am the first one to live, and in less than a year I am facing huge major issues from electricity to plumbing, water tank and they have the worst maintaince team, who just not equipped to deal with the bad materials and finishing damac added to the homes, I am really frustrated and wasting so many time on maintaince,
This complaint has been resolved automatically due to user's inactivity.
We are sincerely disappointed to see this and want to get this checked at the earliest. Please reach out to us via Facebook Inbox/Twitter DM along with your contact number and unit details so that our team can take this forward on priority.
Regards,
Team DAMAC
Replied
Payments
This is how DAMAC stole $46,000 from. I am still in shock. In September 2022, I visited Dubai. While there, I set up an appointment to meet with a DAMAC representative to view some of DAMAC's new projects. I met with a man named Jawed. After the meeting, I made the decision to purchase a 5-BR townhome in the coming Lagoons. This home is not expected to be...
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Replied
Loams security
The security at damac heights was uncooperative, was rude to my client who lives in the building was also rude to me when I asked for their name they said I can complaint all I want. The supervisor was waqas who at the reception was being rude to everyone and dis not have the knowledge of the emails sent, their incompetence caused me trouble. This happened on 17 September 2023 at afternoon.
Desired outcome: Education of your employees
I will reach out as shaheen ashiq ali on Facebook.
We are sincerely disappointed to see this and want to get this checked at the earliest. Please reach out to us via Facebook Inbox/Twitter DM, and we will take this ahead from there.
Regards,
Team DAMAC
Replied
DAMAC seems to only hire incompetent staffs!!!
My project (AYKON CITY) has been delayed for 2 years - no updates were provided for many years and then all of a sudden, I received the Completion Notice demanding immediate payment (the official Completion Notice was backdated and arrived to me a month later!) Shortly after completing payments, I noticed there was an error on the updated SoA; The...
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Replied
Don't Invest with Damac Homes, if you don't live in Dubia.
DON'T INVEST WITH DAMAC IF YOU DONT LIVE IN DUBIA.
They will lie and pressure you to sell your properties to them at a cheaper price. They will use your money to complete the project and refuse to release key even through you are up to date with your payment plan. The payment plan given to you is a SCAM dont fall for it.
Handover team and leasing team will be pushing you to each others beware of DAMAC
This complaint has been resolved automatically due to user's inactivity.
We regret the inconvenience you have experienced and are here to help. Your concern has been escalated to the respective team, and they will get in touch with you soon to address it.
Regards,
Team DAMAC
Replied
Handover delay after 3 years
I am writing to express my disappointment and frustration with the handling of my property transfer. As you are aware, I made full payment for the property. I have yet to receive any confirmation or progress update. The delivery as states in the Contract is over two years due. This is unfair. This delay has caused me significant inconvenience and...
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Replied
Security supervisor usman in vera residence
Usman is making problem for our company since beginning, he doesn’t allow our guest to enter, he is stopping people who are coming to our apartments even after showing documents. I really can’t understand how someone that incompetent can be on supervisor position in such a great building like Vera Residence. We have many apartments in Vera and Reva and we...
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Replied
Misselling and delayed handover
We were sold an apartment by Sarah Mebarki at Damac who promised that new appliances, furniture, TV, and bedroom sets will be provided. She also informed us that there is no additional cost for AC and the cooling bill will be included in the Dewa bill. We had the handover meeting with Nessa from the handover team and to our surprise, we were offered...
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DAMAC Properties emailscorporatecommunications@damacgroup.com100%Confidence score: 100%Supportsocialdamac@gmail.com100%Confidence score: 100%
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DAMAC Properties address501, 5th Floor, Al Moosa Tower 2, Sheikh Zayed Road, Dubai, United Arab Emirates
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DAMAC Properties social media
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Checked and verified by Michael This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreMay 15, 2025 - View all DAMAC Properties contacts
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