DAMAC Properties

I bought an apartment through one of the Agents - Syed Farid who gave me 2% rebate letter on DAMAC letter head and promise in writing via email to give 3 return flight tickets to Dubai. His manager Faisal Karim was across this as well but I never received tickets or rebate as the payment team marked one payment one day late even when I made it on time.

I am writing to bring to your attention the distressing experience my family and I have endured in our dealings with Damac Properties.

Our journey began when we attended the Damac Property event at the Four Seasons Hotel on January 6th, 2023, and subsequently decided to book a 2-bedroom apartment following an enticing presentation. We engaged with Damac Relationship Manager, Mr. Mohomad Firas, who guided us through the process. Despite facing financial challenges in our home country, Sri Lanka, we proceeded to make a substantial down payment of 75,000 AED from our savings.

The situation took a turn for the worse when we encountered difficulties transferring the remaining 15% ( 228,000 AED )of the down payment due to the financial crisis in our country. Mr. Firas, instead of offering assistance, compelled us to pay the 19% down payment, threatening the loss of our hard-earned 75,000 AED if we did not comply. Fearing the loss, we resorted to extreme measures, diverting funds from our children's school fees, selling our car, and borrowing at a high monthly interest rate.

Upon completing the down payment on March 20th, we approached Mr. Firas for a refund, only to find his demeanor had changed drastically. He informed us that his responsibility concluded, directing us to the collection department for further assistance. This marked the beginning of a harrowing journey as we navigated through the collection process.

To our dismay, we were informed that the only way to retrieve our funds was to find a buyer for the unit. This unexpected burden placed immense stress on us, impacting our mental well-being and forcing us to explore avenues such as lowering prices and offering commissions to property agents. Despite these efforts, our attempts to sell the apartment were in vain, leading to further financial strain, deteriorating health, and the unfortunate decision to close our business in Dubai and return to our home country.

The situation has escalated to the point where Damac has now blocked my DLD, preventing us from selling the unit even though we have prospective buyers. Despite numerous attempts to communicate our predicament to the Damac collection team through calls and emails, our pleas for justice and resolution have gone unanswered.

I am reaching out to you in the hope that your intervention can bring attention to the injustice we have faced. We seek a fair resolution that allows us to recover our hard-earned money and relieve us from the burdensome debts incurred due to this unfortunate series of events.

I bought a few properties from Damac, and when we approached the handover, they slapped my SOA with lots of charges, which are unlawful.

The first one is the BTU meter. I have asked them where it is mentioned in the SPA that I have to pay for BTU. They just laughed, saying that is not mentioned.

Then, there are lots of abusive charges for survey fees, upload fees etc. nothing to do with the owners. Then, they have fees for title deed delivery, which is electronically delivered. Such a shame!

This is the third attempt to get my Guaranteed RETURN 5 for my unit ARTA/25/2516.

Replying to my former compliant posted on October 11, 2023, the DAMAC Properties Financial Department informed me that:

- 5th payout is due on Dec.2023 (RETURN 5)

- 6th payout is due on 15 June, 2024 (RETURN 6)

so, you said that it will be 6 months between RETURN 5 and RETURN 6, which is correct payment interval, according to UMA.

Please take a look on attached SOA, 20 February, 2023. You'll see: NET RETURN 4 (01 July 2022 – 30 December 2022) is having Document Date: 31 January 2023

Now, please explain to me why you skipped 6 months and you put a big gap of 12 months, instead of only 6, between RETURN 4 and RETURN 5 due date.

I am asking you to correct your decision. The RETURN 5 (01 January, 2023 – 30 June, 2023) had to be Documented 6 months after RETURN 4, on 31 July, 2023, the latest.

I'm telling you again: YOU ARE LATE!

I I'm wrong, please explain in writing this matter to me, in accordance with UMA ARTA/25/2516 and RADISSON PROMOTION provisions.

Honestly, I'm disappointed and already tired and, again, I hope that my today compliance will reach the attention of a high level DAMAC Property Management person.

The path of a businessman who invests in DAMAC is strewn with unpleasant surprises.

You start by being tempted by the 10% annual GUARANTEED ROI for the first three years. Then the pandemic comes and the ROI drops to 8%. You accept this change and sign the Sale Purchase Agreement for the purchase of an apartment in the RADISSON HOTEL, ensuring that you will simultaneously sign the RADISSON PROMOTION that promises 8% GUARANTEED ROI for the first 36 months, with 6 biannual payments (RETURNS) of 4% each. You are given a 3 Years Payment Plan and it is suggested to you that the biannual ROI returns will help you pay the installments over the three years. This, in my case, was a lie! You will soon find out that the ROI returns will start ONLY after you pay the full price of the apartment.

You do the Handover and sign the UMA with DAMAC PROPERTIES, which undertakes to pay you ROI after every 6 months starting from the Commencement Date. No one will officially communicate to you (according to the "Particulars/Commencement Date" obligation from the UMA) the start date and you will get tired fighting to get these biannual Guaranteed Returns on the terms provided by the UMA. Expect delays of many months.

After I obtained 4 of the 6 biannual payments of 8% Guaranteed ROI for three years (promised by PROMOTION), while I was requesting payment for RETURN-5, the Financial Department surprises me very unpleasantly by sending me the Owner's Revenue SOA. It is clear that they forgot that they still have to pay me two biannual payments of 4% each of the net purchase value, in accordance with the PROMOTION he committed to when signing the contract.

Neither the conditions nor the deadlines from the initialed documents at the start of the business are valid for negligent and insufficiently informed officials. Don't stop fighting for your contractual rights! I have already (yet) placed a Support Ticket # 316103 asking them again to pay me the RETURN-5. The fight will be long and hard, but you be sure that people from high level DAMAC Management will not tolerate that the poor quality officials to tarnish the reputation as a good business partner of DAMAC PROPERTIES.

Let's let the LAW rule between us!

Informing you that no one has contacted me regarding to my previous post ("8% Guaranteed Return") posted 02 October 2023, I hope that my today complain will reach however the attention of a high level DAMAC Management person.

I bought a town house at Damac hills Amargo,

as we all know the house is so tiny its barely useable.

i was promised by all agents & Damac that an NOC for extension was easy to do & i can easily extens my house for a few meters so we can fit a 3 seater sofa (what a joke).

after i bought the house, the fit out department would reply with (extension requests are currently suspended until further notice)

now im stuck with a house i cant use because Damac refuses to tell me a timeline for an extension that i need to do to MY HOUSE.

i would appreciate if this can get escalated & i get a word from a decision maker & not a call center representative.

My uma arta25/2516, signed 03 april 2021, has a promotion which entitle me for 36 month 8%guaranteed return annually, payable every six months (six 4% return payments). I received four payments. The return#4 (for period of time july-december, 2022) I received very late, on june 2023. While waiting for return#5 (period january-june 2023) I did open support ticket #306022 on 18 september 2023 asking to regulate payments in accordance with the uma, to remove payments delay. I received a ridiculous answer from finance department saying "... Therefore the extra payment will be adjusted against upcoming net return payouts"?!

Hello there! Did you forget 8%guaranteed return to which you have committed yourself through the promotion attached to the uma and the sell contract arta/25/2516?! You still owe me two guaranteed return payments of 4% each of net purchase price.

I continue to believe in the goodwill of damac management and I hope that my problem will be solved soon, in legal terms.

Subject: Frustration with Damac Customer Service

Dear Damac Customer Service,

I hope this message finds you well. I am writing to express my extreme dissatisfaction with the AI-based chatbot service provided by Damac, specifically in relation to my ongoing request for replacement parking and facilities cards.

I initiated my request for replacement cards several weeks ago, and the entire process has been nothing short of frustrating. The chatbot, which is supposed to facilitate customer inquiries and requests efficiently, has repeatedly shown its inadequacy in handling my case. Despite numerous follow-ups and detailed conversations regarding my request, it appears that the chatbot has consistently failed to retain information or provide any meaningful assistance.

I have found myself repeatedly explaining the same issue, providing the same details, and essentially starting from square one with every interaction. This not only wastes my time but also leads to a growing sense of frustration and disappointment with Damac's customer service.

I understand that AI-based chat systems can sometimes have limitations, but the level of sloppiness and inconsistency I have experienced with this particular chatbot is simply unacceptable. When a customer is facing issues as critical as obtaining replacement cards, they should be able to rely on a smooth and efficient resolution process.

I would appreciate it if Damac could take immediate action to rectify this situation. It is essential that the chatbot is improved to ensure that it retains information from previous interactions and provides more personalized and effective assistance to customers.

Furthermore, I kindly request an update on the status of my replacement parking and facilities cards. I have already waited for an extended period, and the lack of progress on this matter is deeply frustrating.

I believe that addressing these issues promptly will not only restore my faith in Damac's customer service but also enhance the overall customer experience for others who may be facing similar challenges.

I hope to receive a swift response and a resolution to my concerns. Your prompt attention to this matter is greatly appreciated.

Sincerely,

Navneet Singh

This is impossible that I move to a new home and I am the first one to live, and in less than a year I am facing huge major issues from electricity to plumbing, water tank and they have the worst maintaince team, who just not equipped to deal with the bad materials and finishing damac added to the homes, I am really frustrated and wasting so many time on maintaince,

This is how DAMAC stole $46,000 from. I am still in shock.

In September 2022, I visited Dubai. While there, I set up an appointment to meet with a DAMAC representative to view some of DAMAC's new projects. I met with a man named Jawed.

After the meeting, I made the decision to purchase a 5-BR townhome in the coming Lagoons. This home is not expected to be completed until 2028. I was required to put $30,000 down and make payments throughout the following year until approx. $273,000 was paid. I did this.

In May 2023, Jawed sent me information about a new project in DAMAC Bay 2, the Cavalli. I agreed to purchase one of the units in this project. I was told that I had to first pay $15,000 to reserve. I did this. Then, I was told that I need to pay a total of $46,000 by June 9, 2023, to secure the unit. I did this.

On June 9, 2023, after I made my final payment, I was told that my unit was sold. I was dumbfounded. "How can my unit be sold when I paid the $46,000 you told me to pay?" No answer. After a long back and forth, DAMAC finally told me that my $46,000 would be transferred to the Lagoon home I purchased. I reluctantly agreed, but I had no choice since my Cavalli unit was gone.

Months later, I began getting collection emails. I explained to the Collection guy that they had received all my payments. He asked for proof. I created a spreadsheet with all payments made to DAMAC and provided statements to prove. I was then told that the payments I made to the Cavalli was not and will not be applied to the Lagoon. When I asked why, they told me that it was "non-refundable." I said, "I'm not asking for a refund. You told me that it was being applied to my Lagoon." The rep said, "No. We're keeping it."

Basically, they stole $46,000 from me by inducing me to buy a unit that never existed. This has to be criminal. I have been blowing up their phones trying to get an answer. Nothing. I am not on social media and the internet telling my story. I will seek legal counsel in the UAE to recover the stolen $46,000.

The security at damac heights was uncooperative, was rude to my client who lives in the building was also rude to me when I asked for their name they said I can complaint all I want. The supervisor was waqas who at the reception was being rude to everyone and dis not have the knowledge of the emails sent, their incompetence caused me trouble. This happened on 17 September 2023 at afternoon.

My project (AYKON CITY) has been delayed for 2 years - no updates were provided for many years and then all of a sudden, I received the Completion Notice demanding immediate payment (the official Completion Notice was backdated and arrived to me a month later!)

Shortly after completing payments, I noticed there was an error on the updated SoA; The ‘Unapplied Credits Memo’ was reduced with no explanation whatsoever, after raising multiple support tickets and speaking to multiple DAMAC representatives over the course of a few months, I was then told that it was an internal error within DAMAC and that it will be rectified – However, instead, this number was shifted to ‘penalties’ and other ‘charges instead’, which made no sense – every query which I made was met with a generic nonsense response which does not justify the numbers and DAMAC staffs seems to have no issues closing tickets without proper resolution

I’ve raised multiple tickets on the DAMAC Living App, multiple requests on WhatsApp and made multiple phone calls and spoken to pretty much almost everyone in every department on a daily basis, but to no avail – I’ve also made a complaint about the previous unhelpful Collection Agent and have requested multiple times for the agent to be changed but my requests were all ignored

Throughout the last few months, I have dealt with multiple DAMAC staffs which have been either provided me with misleading information, was unhelpful or completely incompetent, including (but not limited to) the following:

Rashmi Patil (Handover Team)

Karen Nair (Handover Team)

Mina Metry (Collection Department)

Shams Tabrev (Mina's supervisor)

Mark Voyenger (Collection Department)

Mohammad Al Rahma (Mark's Supervisor)

Adbul Khan (Call Centre Supervisor)

Kareem Mohammed (CRM)

I’ve wasted so much time and energy on this and have been met with nothing but frustrations with DAMAC – A client should not be expected to pay any penalties due to an error/delay which is caused by DAMAC – None of the staffs seems to be capable of doing a proper investigation but are only interested in brushing off the issue with a generic response!

If this is not resolved as soon as possible, I will be escalating this on all social media platforms and suing/exposing DAMAC for misconduct!

DON'T INVEST WITH DAMAC IF YOU DONT LIVE IN DUBIA.

They will lie and pressure you to sell your properties to them at a cheaper price. They will use your money to complete the project and refuse to release key even through you are up to date with your payment plan. The payment plan given to you is a SCAM dont fall for it.

Handover team and leasing team will be pushing you to each others beware of DAMAC