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LGI Homes Customer Care Service

LGI Homes, Inc.

1450 Lake Robbins Dr. Suite 430
The Woodlands
United States - 77380

Customer Support Phone Numbers

+1 281 362 8998 4 0
+1 281 210 2601 0 0

LGI Homes Complaints & Reviews

LGI Homes / air conditioner

Ro Jones on Sep 13, 2017
I have not been in my home over 1yr. My air condition has went out several times more than 9x. Replace everything now after the storm I called again for loud noise to find out who every sealed my pipe back when they sawed it back together they did not drain my ac unit. I am just feed up. I...

LGI Homes / repair work at luckey ranch, san antonio, tx

Gale Webb on Sep 9, 2017
We purchased on our home on 5Jun2017 in the Lackey Ranch subdivision. On the initial walk-through, we documented that the dining room window would not closed properly and lock. As will as it was not seated properly. The bottom part was replaced. It did close better; however, you were able...

LGI Homes / lawn

alanplus2001 on Aug 29, 2017
I bought my "new" home less than a year ago and have a huge issue with my yard that the local realtor I bought from is doing nothing about. Please look at the pictures I am attaching and you will see the issue. Please compare my yard with my neighbors yards who have less than a glass of...

LGI Homes / credit card charges

Mehgan Perkins on Aug 23, 2017
August 22, 2017 Spoken with a representative on the LG Premium Repair Coverage for my washer. When getting ready to pay for the amount of$102.60 the representative told me that the card did not go through. I used another card after he "updated" his system and it went through. My card I used...

LGI Homes / 3 ton lennox ac unit

cmorgan030714 on Aug 10, 2017
I purchased my residence (24547 Eagles Claw Dr Hockley TX 77447) back in Dec 2016. It is a two story residence with a total of 2, 160 sf (living area)that is cooled by a 3 ton LEnnox AC Unit. Since i've moved into the residence, the listed residence has been having issues cooling. On...

LGI Homes / refrigerator and builder issues

Eddie Holland on Aug 3, 2017
My name is Eddie Holland and I recently purchased a home in Dallas, Ga. I must say that the staff at the office was amazing. Fik, Joe, and Frenchell Broussard were awesome. They assisted me in the purchase of my home and I could not be more pleased with the services they provided my wife...

LGI Homes / unauthorized holding of deposit

Mark Newgent on Aug 2, 2017
I 100% intended to close! I was ready and I showed up to the closing table. My notary will confirm this. Your company/lending company failed to follow the escrow instructions among many things which made the closing documents unable to be signed and notarized. I jumped through all the hoop...

LGI Homes / whirlpool

Shila Schell on Jul 10, 2017
Within a month of living in Sunset farms we have noticed multiple things missing within our home, and today our refrigerator broke down and there is no service tech available for 3 days! We have been lied to about the two story homes going up around us and the obstruction of views, and...

LGI Homes / misleading information

scdiano on Jun 22, 2017
To Whom It May Concern: Last year, I had purchase a brand new house in Rosenberg, Texas at a subdivision called The Trails of Seaburne Parke. When I was looking for a new place to leave I came to see this subdivision and while I was talking to the salesman for LGI he was explaining to me...

LGI Homes / my ac unit

Roshunda Keese on May 10, 2017
I moved in my brand new home November 2017 have had several ac issue with not working and leaking. It is now May 2017 still have not fixed issue. Today and hole in my wall to find after replacing all new equipment it was a nail went thou one pipe in my master bedroom from the unit outside...

LGI Homes / semaphore crossings/the builder charles/construction

Johnny Gibson on Apr 27, 2017
From the time we bought the house a year ago, we have had nothing but problems, from water running in the walls because of faulty pipes, to leaks in the bathrooms, kitchen. There was a giant replacement of sheetrock in the living room that was not done correctly and we pointed it out to...

LGI Homes / customer service terrible and very rude!

tlmuzic on Apr 15, 2017
Went to go see a homes at LGI homes. Address 272 Chrysanthemum, New Braunfels, TX 78132. I was suppose to meet with Ariana Harless and was passed off to anoth sales person, because she had someone else before me. Well, I sat in the office for over a hour where my license was taken and my...

LGI Homes / sales denton office location

340massive on Feb 27, 2017
Buying process at this location was horrible it started when salesperson told us we can get you in for just paying 581$ off our credit that's when the nightmare started 3000_ later including earnest was promise a certain lot in the city of Sanger TX plus being lied to by the salesperson we...

LGI Homes / home warranty work

Jasonmckale on Oct 21, 2016
I purchased a new home in the Avery Meadows subdivision of Charlotte, NC. It has been the worst experience to deal with warranty issues. I had several issues at closing that Scott Whisonant took care of for me in a very professional way. I was very appreciative of his work ethic and the...

LGI Homes / code violations - not fixed after 4 months of communications.

jackieadams75 on Sep 21, 2016
My inspector identified many code violations in my new home prior to the sale. LGI forced me to close by threatening to cancel my contract. I closed on the house. There are 2 code violations that LGI refuses to fix. IRC 2012 is the Law in Texas. They are breaking the law by violating the...

LGI Homes / poor customer service

P. Martinez on Apr 26, 2016
My husband and I had an appointment to meet with a salesman for LGI Homes to view a couple of the model homes for the Painted Meadow subdivision in the Houston area on March 19, 2016. Approximately eight hours before we were to meet with the agent, I was rushed to the hospital with kidney...

LGI Homes / customer service, false pretencies, false advertising

Alex & Latoya Garcia on Feb 16, 2016
This company have a huge billboard on Hwy 19/41 in Lovejoy, GA stating new homes 0 down, when you come by their offices they all greet you like if you were a star, they go thru their spill of lies using pictures advertising hanged on a wall in what I like to call "the kill floor", after a...

LGI Homes / false advertisement, lies, deceits, poor customer service

agarcia0045 on Feb 15, 2016
My wife and I was driving on 19/41 in lovejoy, GA when we say a billboards for LGI homes 0 down homes, we decided to visit them, and were greeted by 6 people on a Saturday sales manager, director, mortgage officer, vp and salesman wow we were amaze such a customer service, little that we...

LGI Homes / nothing but problems

brkgonzalez on May 30, 2014
We have foundation problems, electrical, plumbing, leaks, cracks and more. We had to replace AC unit b/c they put one that was 1 ton too small for our size home. Fence outside constantly falling b/c they put no cement to hold main posts. Its constant and always something. I dont recommend...

LGI Homes / racial remarks

anonymous2014 on Jul 1, 2013
Over heard one of the sales people, Young guy that introduced himself to the table next to us as David Keller, repeatedly making "knicker" jokes. Did not find it funny or in good taste.

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