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Complaints & Reviews

House repairs — Multiple repairs on the inside of my house that need to be fixed and it hasn't been fixed

I have knock down issues by my front door. And my back door leaks water every time it rains and it doesn't open or close right. We also have tile coming off the floor in master bath. And a plumbing noice in ceiling of living room. I have reached out to LGI multiple times I've even visited the office multiple times no callbacks no scheduling issued and found in the their computer twice that it was closed out like the work has been done and it wasn't. I have left messages and still no response. They tell me to keep putting it back in to get resolved and that doesn't work either it's like they hope I just give up.

vinyl window shutters

43363 I noticed white splotches on the second story brown vinyl shutters. I initially thought they were bird poop stains and made plans to clean them. When I got on the roof to start...

the roof

I am contacting you about a home I bought from your company in 2015, and was built in 2014 . Its in Lake Alfred Estates in Lake Alfred, Fl. The problem is every time it Rains
I notice streams of black residue show on the roof trim. Causing the concrete driveway to turn BLACK! Also in the front of the entrance way of the house. What is to be done about this?

deceitful.

Kept receiving zero down flyers on new LGI homes. The zero down turned into 13k at first then 21k required per underwriter to move in..!! I tried to make it happen but not able to...

outdoor paint

We have been in our home for a year now. The paint on the ceiling by my front door is pealing away. It never gets wet or anything. My front door paint is also pealing. We also have nail pops and board separation that we were informed is our responsibility to fix ourselves. Someplaces are missing paint all together. I don't think this should be our responsibility, house paint should last more than a year! I also want to know how we are being charged a fee for a security system that our house is not even wired for. Yet it's included in our HOA dues!!

outdoor paint

home poorly built

Driveway was cracked and front entrance stucco was also cracked and I was told at walk through that it would be repaired and after moving in the construction mgr said nothing can be done also other discrepancies like vinyls tiles were lifting up off floor and garage door was not put in right it constantly squeaks as if it were put up centuries ago I complain about it through correct channels by putting a repair request on their 10 yr warranty and every time they looked at it they said I needed to oil it i've oiled it so many times and still the same now I bought this home that is supposed to be a good quality neighborhood and the new home their building the have been selling them to an outside leasing investor which in time my home that I purchased will never go up in value no one wants to buy a home in a renters community. If I would have know what type of lies lgi gives you to buy a home I would have never bought a home here not happy with lgi at all!! I will make it known to all even if it's through word of mouth how horrible lgi lies to their clients!
Not a way to do realestate business
Shiftiest company buyer beware stay far away from lgi not worth the price even though they offer you free closing cost strings come attached and the type of string the right off during tax time so the make their money and u lose yours!

Émployee @ magma ranch

My fiance and i drove and 1 hr & 6 minutes to magma ranch to see the property. Greeted by Kris Zema. Nice @ first showed us around talked to us about LGI. She ran our credit. We knew it wasn't great. But she came back she back saying not bad. We went out too see a house not the house that we wanted we were not there to buy but too rent for $989.00 the Taos... Anyway we went back to the office sat down with the loan depot lady named Jessica. She.was a peach we signed the home owners paper work and the loan paperwork. And left about 3 days later Kris Zema calls me and says i want $37000.00 purchase price $1000.00 holding fee $6500.00 closing cost now and my fiance and i we're like wait a minute she can't do this she's in breach of contract. So we have backed out of the whole contract with them they have caused me so much stress i got put in the hospital having a seizure because Kris Zema wouldn't keep texting me and harrasing me. I hope this never happens to anyone else what ha to us

air conditioning issues

My husband and I purchased this house February 2018. The problem is this On cool temperatures (winter)we are fine with the AC till summer comes, my house becomes a Tropical Amazon...

salesperson

To Whom it may concern:

I am demanding my deposit of $1000 to be returned by end of day June 3, 2019 and I will be going with MY realtor that LGI made me sign that I didn't have.

I can not believe what LGI and the Brian Ducote did to me and I am sure many others. It is unethical, immoral and unprofessional..even predatory to place a single woman with no family in a financial bind just to sell a 3 bedroom property. The Sales person knew I was almost in tears when he made me sign that I wanted this property even though I told him countless times that I was not financially capable to take on this debt. Then had me drive to Walmart to get a money order with money that belongs to my mother for this deposit.

It is impossible for me to take this financial burden just to make this sales person's numbers and LGI's goal. Like I told corporate I am willing to take this further to the Better Business Bureau, Consumer Financial Protection Bureau. Office of the Comptroller and other federal regulators that can stand up for me, the consumer.

I expect a call @ [protected] with the time to pick up my money.

  • Pi
    Pink Eye Spy Jul 25, 2019

    They are some liars...I drove a long way when the sales agent knew I wasn’t trying to buy. Then he dodged me when I came in. He had my kids and I looking real dumb when I confirmed 3 time by phone and email what I wanted to do. I want to report it to his Supervisor. #DallasTexas

    1 Votes

paint and overpray

I live in the Tuscano development in the Richmond American homes. It was brought to my attention by my neighbor that the back wall was recently painted and he had overspray in his yard and was inquiring if I had the same. I explained to him I was away on business and came back sick so have not looked but would let him know. I went into my back yard to find overspray on my entire grill, landscape solar lights, decorative yard wind spinner, pool pump cover, patio chairs and table along with my cool decking. The lack of concern from the contractor who painted the wall is disgusting and uncalled for. I went into the LGI sales office on [protected] and was assured someone would call me [protected]. No surprise that no one called me. I have pictures of the damage and would like to speak with someone regarding this concern. If there is another process I need to follow, please let me know but please understand I am going to keep going until this is fixed.

Kim Culbertson
[protected]@gmail.com
[protected]

incomplete roofing on brand new home purchased july 2017

In short, purchased a brand new home in Venus texas via LGI homes on July 2017, it is now October 2018, as I have nothing but problem after problem after problems from Rodent...

air conditioning

43363 I bought a air conditioning five months ago. Since it did not have enough cooling, I contacted the installer. After a five-month call with the following numbers [protected]...

requested services

Hello. We live in Talise De Culebra in San Antonio, Tx. We have made several frequents which nothing has been done about. The first request was since to builders are clearing the...

drywall repair

We purchased a home from LGI in April 2018 we moved in. My husband got a job in another state 6 months later and we have now sold the house we are trying to get the drywall...

high pressure dealership type sales/ poor customer service

Beware, high pressure sales tactics. They have a system and it takes an hour before you get to see a home. You will go through steps for first time home buyer (I am not and they...

dishwasher

I bought a Dishwasher model LD T 5665 s St from Sears. I bought it in June of 2018 it is now September 8 2018. The technician call technical support and said that the part was not...

plumbing problems and vices of constructions.

NEW HOUSE WAS BOUGHT IN OCTUBER, 2017 the company made the mistake by building it by pulling the elevation of the house below the required level .Which already caused us problem...

LG refrigerator

Have had my side by side for 32 months. The icemaker quit twice in the first month. Once again in 12 months and has now quit again and the refrigerator and freezer is not getting...

water heater

We moved in May of 2018, within 2 months our water smelled like rotten eggs. Both the LGI warranty company and Rheem company consider this "home owner maintenance". However after...

work orders being closed before being finished, unethical behaviour

We purchased a new home and moved in back in December 2017. We love our home but issues have arose. Our main issue is the Supervisor Jake Horton. I spoke to him on an issue about...

stove

43363 I have called multiple time since january about the knobs on our drive that are a fire hazard. Repair cake out to add "the fix" of an audible tone when the knobs are turned on. We...

my lgi home

43363 Owners since june 2017 and very unhappy with the workmanship. We've experienced multiple issue: as follows: Master bathroom / bedroom problems: Fan leaked. Low water pressure in...

my upstair floors

Someone came out right after we moved in to fix this problem but I wasnt home and my wife didn't check there work. In the hallway upstairs and going into my daughter's closet and...

noisy compressor

Bought Kenmore Elite made by LG. After 11 months compressor became noisy. No help from service departments. Stated if compressor is still functioning there is nothing that can be...

the whole experience and the flooring

We were rushed into our house before it was finished. Nothing was addressed in our walk through.. We were told by Rhonda it is an orientation not a time to address issues.

Travis was horrible.. did not lock in our loan when he was supposed to. We have a higher interest rate because or that and then he messed up our credit by having us pay an amount and that was never correct... so he had to pull our credit again. When he finally said he would give us our loan back to give to our pre qualified lender... KEVIN blocked us and said he would sell our house... pretty sure that is not legal. Also, Lisa called us that night around midnight telling us we needed to sign a document or wouldn't get our house. We knew nothing of this and she told us she wouldn't get paid if we didn't sign it. Which would put her out 3, 000 for the month. We tried to send in issues with our house in photos to Lisa because she said if we did they could address issues earlier but, they have not been.

We were lied to multiple times and marooned into feeling like we needed to buy our house.

We also are having problems with your warranty department Dustin.

Dustin does not return phone calls. Our biggest issues are these.
1. warranty claims are checked off as completed when they are not.
2. The floor has been bubbling since BEFORE WE MOVED IN. They had to replace it during the build because it bubbled and pulled up. IT DID THE SAME THING. Now we are told they want and can only put in the same floor. Isn't that putting in a product you already know is DEFECTIVE? Especially when Lisa told us that we would get a different laminate flooring like TAOS ST. because of the flooring issues on RODEO ST. This was not the case. WE have had so many problems with our floor. When they came out the floor wasn't fixed. They fixed the wrong area sealing an area that didn't need sealed and he said that was all the could do and DUSTIN checked it off as completed. While LUKE told us he wont replace the floor with an upgrade and would have to get the same flooring. Are you kidding me... it's clearly not working and is defective why else would your company change the type of flooring for the rest of the development??!!?!

Issues existed before like our close coming down because supports weren't put in... ect...

There is so much more. We had a big list Rhonda took a copy of and said would be addressed that have not been.

WE want answers. Most of our development is extremely unhappy about the lies and lack of maintenance within our warranty time and when it is done it is done poorly.

We need your help to salvage this whole situation. When we bought our house the MLS said granite counter tops and wood flooring... come to find out it's all laminate including the counter tops which we also had start to come apart at seams...At this point we would never EVER recommend anyone go with LGI unless something is done on your end. As a first time home buyer this has been the worst and most stressful experience of MY LIFE.

Please please help us...

  • Be
    Bentleygia612 Nov 09, 2018

    Hi my husband and I bought a Wynn builder home and at midnight the day before we closed they were bought out by LGI. We live in North Carolina. My husband is paralyzed and in a wheelchair and our laminate sheet flooring is bubbling everywhere and ripping beginning 3 days after we moved in. They All give the run around about EVERYTHING. How can we all have paid 100’s of thousands of dollars to only be treated like we are on trial when we ask for things to be fixed. It’s sick !!! All of my neighbors have had the exact same issues. Praying for us all!!!

    0 Votes

non-performance on warranty items

The LGI builder at Summerwood Park, Puyallup WA is not following up on warranty repairs. They do not fix items by the Due Dates that they assign to work orders. In one case, they...

air conditioner

I have not been in my home over 1yr. My air condition has went out several times more than 9x. Replace everything now after the storm I called again for loud noise to find out who...

repair work at luckey ranch, san antonio, tx

We purchased on our home on 5Jun2017 in the Lackey Ranch subdivision. On the initial walk-through, we documented that the dining room window would not closed properly and lock. A...

lawn

43363 I bought my "new" home less than a year ago and have a huge issue with my yard that the local realtor I bought from is doing nothing about. Please look at the pictures I am...

credit card charges

August 22, 2017 Spoken with a representative on the LG Premium Repair Coverage for my washer. When getting ready to pay for the amount of$102.60 the representative told me that...

3 ton lennox ac unit

I purchased my residence (24547 Eagles Claw Dr Hockley TX 77447) back in Dec 2016. It is a two story residence with a total of 2, 160 sf (living area)that is cooled by a 3 ton...

refrigerator and builder issues

My name is Eddie Holland and I recently purchased a home in Dallas, Ga. I must say that the staff at the office was amazing. Fik, Joe, and Frenchell Broussard were awesome. They...

unauthorized holding of deposit

I 100% intended to close! I was ready and I showed up to the closing table. My notary will confirm this. Your company/lending company failed to follow the escrow instructions among many things which made the closing documents unable to be signed and notarized.

I jumped through all the hoops to close the deal, sometimes the lender asking for the same paperwork many times over which I provided. I even went so far as to prove deposit of money chain through several accounts that took many days of my time causing me to miss out on other opportunities.

I can write a few pages of all the things that happened but I think we both rather end this quickly. I suggest the best thing for all parties interested is resolve this at the lowest level possible and refund both of my deposits.

I will not let this go. Please refund both deposits or simply refer this to your supervisor and I will run this all the way up the chain in your company. LGI is a big national company that is better than this and I am sure they will make this right. I am wondering why it has taken this long to even refund the one deposit that you agree to.

  • Updated by Mark Newgent · Aug 02, 2017

    I 100% intended to close! I was ready and I showed up to the closing table. My notary will confirm this. Your company/lending company failed to follow the escrow instructions among many things which made the closing documents unable to be signed and notarized.

    I jumped through all the hoops to close the deal, sometimes the lender asking for the same paperwork many times over which I provided. I even went so far as to prove deposit of money chain through several accounts that took many days of my time causing me to miss out on other opportunities.

    I can write a few pages of all the things that happened but I think we both rather end this quickly. I suggest the best thing for all parties interested is resolve this at the lowest level possible and refund both of my deposits.

    I will not let this go. Please refund both deposits or simply refer this to your supervisor and I will run this all the way up the chain in your company. LGI is a big national company that is better than this and I am sure they will make this right. I am wondering why it has taken this long to even refund the one deposit that you agree to.

    Mark Newgent
    CEO
    Access International, SDVOSB
    phone: 949-529-0497
    email: [email protected]
    www.SDVAccess.com
    1498153640691_small.jpg

    From: Eric Warm
    Sent: Wednesday, August 2, 2017 6:44 AM
    To: Mark Newgent
    Subject: Re: Congratulations on your New Home

    Your reason for backing out doesn't change the fact that you failed to show up to the closing table. Good Luck in your future endeavors. We will mail you the $500 this week.

    Sent from my iPhone

    On Aug 2, 2017, at 8:35 AM, Mark Newgent wrote:

    I did not back out of the contract. Your company did not follow instructions and failed to close. The last time you talked to me you told me you would cancel the contract then hung up.

    Mark Newgent
    CEO
    Access International, SDVOSB
    phone: 949-529-0497
    email: [email protected]

    www.SDVAccess.com

    ________________________________
    From: Eric Warm
    Sent: Wednesday, August 2, 2017 6:21 AM
    To: Mark Newgent
    Subject: Re: Congratulations on your New Home

    You forfeit your earnest money when you backed out of the contract.

    Sent from my iPhone

    On Aug 2, 2017, at 8:00 AM, Mark Newgent wrote:

    When do I get my deposits back?

    Mark Newgent
    CEO
    Access International, SDVOSB
    phone: 949-529-0497
    email: [email protected]

    www.SDVAccess.com

    ________________________________
    From: [email protected]
    Sent: Monday, May 8, 2017 6:21 PM
    To: [email protected]
    Subject: Congratulations on your New Home

    [Luckey Ranch]

    Dear Mark,

    Thank you for choosing Luckey Ranch and LGI Homes for the purchase of your new home. We appreciate your business. Please feel free to come by and view your new home at 12235 Siragusa any day of the week between 8:30am and 8:00pm. Just stop in the office to retrieve the key that unlocks the front door of your new home.

    Roger Alcoser, your new home consultant, will keep you informed about the status of your new home. If you have any questions prior to closing on your new home, please don't hesitate to contact Roger Alcoser at (866)669-8200.

    Best Regards,
    Eric Warm
    Sales Manager
    LGI Homes

whirlpool

Within a month of living in Sunset farms we have noticed multiple things missing within our home, and today our refrigerator broke down and there is no service tech available for...

misleading information

To Whom It May Concern:

Last year, I had purchase a brand new house in Rosenberg, Texas at a subdivision called The Trails of Seaburne Parke.

When I was looking for a new place to leave I came to see this subdivision and while I was talking to the salesman for LGI he was explaining to me about the subdivision, he showed me pictures and the park that I was lead to believed that LGI was going to build. I was so excited and I even told him, that would be great then I can come to the park and do my walk. So while, I'm settling in my brand new house I keep asking my salesperson when are they going to get the park ready and his answer is soon.

Will finally they did, but I only see this little kindy park that has the slides and swing so I asked him what's going own. That when he told me that LGI is putting houses around the Kidd park and that was it. So I asked him what happened to the park that he told me about and showed me the pictures before I had signed the paper. He had no answer, and I told him that you made me believed that there's going to be a park in the subdivision and not a kindy park and he said yeah, and then he told me that I can walk around my neighborhood instead of the park that never really existed.

Now it's to late for me since I am stuck on a mortgage on a place that I was made to believed that a park was supposedly be on my subdivision and turned out to be a lie.

I will tell you this that anyone that I know and in the future if I ever the side to move again, I will make sure that I'll never purchase an LGI home again and I'll make sure that my future clients will not purchase an LGI home also.

Suzette Diano
[protected]@yahoo.com

my ac unit

I moved in my brand new home November 2017 have had several ac issue with not working and leaking. It is now May 2017 still have not fixed issue. Today and hole in my wall to find...

semaphore crossings/the builder charles/construction

From the time we bought the house a year ago, we have had nothing but problems, from water running in the walls because of faulty pipes, to leaks in the bathrooms, kitchen. There...

customer service terrible and very rude!

Went to go see a homes at LGI homes. Address 272 Chrysanthemum, New Braunfels, TX 78132. I was suppose to meet with Ariana Harless and was passed off to anoth sales person...

sales denton office location

Buying process at this location was horrible it started when salesperson told us we can get you in for just paying 581$ off our credit that's when the nightmare started 3000...

home warranty work

I purchased a new home in the Avery Meadows subdivision of Charlotte, NC. It has been the worst experience to deal with warranty issues. I had several issues at closing that Scott...