DAMAC Properties review: Damac Laggons IBIZi

Subject: Urgent Resolution Needed: Excess Payment Refund Issue

Dear Damac Customer Support,

I hope this email finds you well. I am writing to express my deep disappointment and frustration regarding an issue I have been facing with Damac. I believe it is crucial to bring this matter to your attention and seek a prompt resolution.

On the 27th of October, an unfortunate error occurred where my bank mistakenly paid GBP instead of AED to Damac. However, I was initially relieved when I received confirmation from Jawad Raja that Damac would promptly return the excess funds. I even have a voice confirmation recording as evidence.

To my dismay, on the 10th of December, I received an unexpected update on my Damac app stating that the excess payment cannot be returned due to the townhouse not being fully paid. This sudden change in stance is highly concerning and unfair. It has not only put me off from considering any future purchases with Damac but also raised doubts about the company's integrity in handling excess payments.

Adding to my distress, I have been trying to reach out to Jawad Raja, the agent who provided the initial assurance, but he has gone silent and is unresponsive to my calls and emails. This lack of communication is both unprofessional and unacceptable.

I believe it is within my rights as a customer to expect transparency, fair treatment, and consistent communication from Damac. I kindly request an urgent investigation into this matter and a swift resolution that includes the refund of the excess payment. It is crucial for Damac to uphold its commitment to customer satisfaction and to honor the promises made by its representatives.

I sincerely hope that this email serves as a wake-up call for Damac to address this issue promptly and restore my faith in the company. I trust that you will take immediate action to rectify this situation and provide the resolution I am seeking.

Thank you for your attention to this matter. I look forward to a speedy resolution and your prompt response.

Yours sincerely,