CVS review: Prepaid debit card that was never activated!

On 11/11/20, went into CVS - Victory Boulevard - Staten Island to purchase a prepaid debit card for $250.00. I followed the instructions on the screen, paid in cash and even rounded up for an Alzheimer donation for a total of $256.00. The machine had difficulty and a cashier had to swipe his override card several times. At the end of the transaction - no receipt. I had them give me an "electronic journal report". The Store was no help. Contacted 1-800 Shop CVS/filed an incident report. On Friday 2 days later no one could confirm or correct the issue. Contact Store again, spoke to James, AM-no help-said he didn't even know his Store Manager's last name but I should call Monday. Connected Vanilla 1, spoke w/Aron-confirmed card FAILED @ Activation! Today, 11/15/20-no prepaid card and CVS has my $250.00. Attempted to call District Mgr Al Callegari since Aron told me he could give the store the protocol for an exception process-number out of service. This is ridiculous-the CFPA rep filed a complaint. I will contact the Chairman's office next if I do not get back my $250 tomorrow 11/16/20 - contact me @ [protected] or I'll go to the media.