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I just received the some of worst customer service of my life. I wanted to ask the pharmacist (the pharmacist who cares) to suggest an infant medication for my son who is 30 months olds. After waiting three - minutes waiting for some assistance from your pharmacist who is litterally sitting two feet away and utterly ignoring me; I finally said, "Dude, are you open?" he replied, "we are indeed open". Then he continued to ignore me! After another minute I decided to walk away. This incident wouldn't be so bad had it not been 2:00 AM in the morning and I'm the only person in the ###en person in the store! Oh yea, did I mention, I said hello to him when I approached the counter and recieved no response. I'm a retired Navy SEAL combat action Independent Duty Corpsman, college educated. During my last three years of service, I operated the largest Specwarfare Medical clinic in the absences of a Doctor. If one of my guys treated a patient like this, I would have put my boot up his ###!
CVS pharmacy just lost a life long customer.
The complaint has been investigated and resolved to the customer’s satisfaction.
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Even if the pharmacist was busy, he shouldn't have treated you that way. He should have said "I'll be right with you", and I'm sure you would have been cool with that.
I tend to believe that most 'customers' embelish their encounters when they file complaints. As humans, customers lie. I prefer reading between the lines. For example: "After waiting three minutes..." OH MY GOD! THREE WHOLE MINUTES? "...and utterly ignoring me..." Perhaps he/she was working on paperwork, or waiting on a computer transmission to go through, or reviewing a drug interaction, or looking up some medical information pertinent to a prescription. Perhaps he/she was just engrossed in their work. As you say "...had it not been 2am..." Do you think that just because someone works such a late shift, that doesn't mean they get tired or are less alert at 2am than other humans?. Do you realize that though overnight pharmacists appear to be 'doing nothing, ' they have the unpleasant task of doing all of the pharmacy red tape and paperwork that the daytime pharmacists have absolutely no time to accomplish? "I said hello to him...and received no response..." Maybe he/she is hard of hearing, was otherwise preoccupied... I mean did he/she glare at you as if you were bothering them then turn away?
Finally: "I'm a retired Navy SEAL combat action Independent Duty Corpsman, college educated. During my last three years of service, I operated the largest Specwarfare Medical clinic in the absences of a Doctor..." You sound like a total narcissistic a**h***
Who needs their pharmacist to make a special house call to wipe your a** after you s*** roses. Perhaps you ooze this bad attitude and the pharmacist was hoping you would spontaneously combust. Besides... after all of your Special opps Navy Seal MD experience, why aren't you just able to google what you need?