CB Drug Store CVS Complaints #2902-2921

CVS review: unprofessional conduct ( 1 comment)

William O'Neil of Revere, US

Feb 26, 2014 1:06 pm UTC

Resolved

The Pharmacy changed my prescription to a generic in lieu of the Brand name without telling me (The Customer) even though I had a no changes or no generic drug statement listed in my account. CVS stated that it is a more expensive product so I asked them to charge me the additional costs. Instead, CVS changed the dosage amount from a 30 day supply to a 15 day supply without any notification to me (The customer) or my doctors office. This would cause additional trips to the drug store and additional co-pays to the insurances. When confronted, CVS provided an additional 15 day supply at my next re-fill.

Does CVS have the right to change prescription amounts and drug brands without notifying the customer? This seems to be a sly way of trying to make more money than what the law would allow?

Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

1 comments

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willPGH

Pittsburgh, US

3 comments

willPGH of Pittsburgh, US

Apr 30, 2014 10:47 am UTC

What is most likely going on is that they are using a generic brand of medication, and may have recently switched to a different brand temporally. Each brand may have a slightly different pill quantity. If your ever looking for a online pharmacy to help control your payments for medications I have been using Global Pharmacy Plus for years without any issue, They carry generic as well as name brand medications. www.https://globalpharmacyplus.com

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