CVS review: rude employees - horrible customer service ( 1 comment)

I have been using this pharmacy for almost 4 years now and have not had issues until the last 8-9 months. The staff, usually smiliing and friendly, has become sullen and downright rude to both me and my husband when he has been there. Courtney acts as if I am interruption to her day and always has the most foul look on her face. Earlier this week while waiting on a prescription to be filled her cell phone rang blaring a very nasty song. I would hope CVS would not want to be represented this way. Today, I called to get a prescription filled and the pharmacist, Jerry, actually hung up on me when I told him I was going to have my prescriptions transferred to another store! This was after he had no interest helping me find an answer to a prescription question I had. I am not a difficult person, believe me, but I do think patrons of a store should be treated with kindness. Shame on those employees. I spend a lot of money in the store, more than the pharmacy, and it is unfortunate the store will lose my business because of the pharmacy personel. I will go next door to Walgreens ~~ they were extremely welcoming and had smiles on their faces the moment I walked through the door.