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1.4 3342 Reviews

CVS Complaints Summary

283 Resolved
3043 Unresolved
Our verdict: If considering services from CVS with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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CVS reviews & complaints 3342

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R
4:44 pm EDT

CVS daney the cashier

Tried printing my coupons on machine and nothing printed...it's been over 3 months that I come in to this location and this machine is out of order. So I go to buy an item to see my coupons. The product rings up wrong. Daney the CVS associate tells me an going to buy the product or not? She said I probably read it wrong! I walk over to read the label I tell her what it says, her response was do you want it or not? I tell her is she for real? I tell her all I want to see is the coupons before shopping. She goes to try and print the coupons from the machine and it wasn't readable. I continue to shop for what I came for...she's talking to another associate laughing about the situation.
I go to pay for my things and she has an attitude! And slaps my receipt in the bag...no thank you or I'm sorry for the confusion! Is this customer service? What is going on? I will be pulling my prescriptions from this location. Very disappointed.

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4:05 pm EDT

CVS adynovate

Have been a customer for over 20 years and having a chronic disease (hemophilia) I have ordered product frequently. For approx. 7 of those years I dealt with a Rep that through her personalized and thorough customer service improved my life and made me believe CVS was a great company. After some kind of reorganization she was gone and things changed drastically, and unfortunately we have found it extremely difficult to get the product and your staff is unwilling to do their jobs and follow through on what they say they will do. Unfortunately the stereotype of the big uncaring Drug Co. unwilling to go out of their way to help anyone but themselves has been closer to my experience in recent years .As one using a medically essential product, physical discomfort, mental anguish, even perhaps some permanent damage has occurred as a result of your lazy, self serving policies. This is the voice of the free enterprise consumer talking . GET back to legitimate Customer Service! My name is Rick Friesen BD 09/17/53

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jbrown5478
, US
Aug 21, 2019 10:44 am EDT

Someone should throw a tent over this circus. If there is one person in that pharmacy that knows what they are doing I could not find one. !. It takes an average of about 45 mins to pick up a prescription. 2. Yesterday I went there about 4:00 I person with no ID tried to charge me full price for an RX and I told her she did not apply my ins. discount. She left me and went and looked on her pc but did not come back to me. About 10 mins later, I tried to get her attention but couldn't I had to yell out "What are you doing" ( she was filling prescription orders) She replied by (shaking her head from side to side) sarcastically. I am checking your insurance! I was shocked. 3. Every time I go to pick up an Rx they do not apply the insurance payment that leads me to believe they are always trying to get me to pay full price. 4. They are not attentive to customers. Instead of waiting on them, they just roam around. They spend time just doing busywork. 5. I have noticed they do not answer the phone calls timely. Someone with authority should pay a visit to this store.

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T
1:03 pm EDT

CVS pharmacy and customer service line

ive been a customer at this cvs for quite sometime now and the pharmacy services get worse. medication you dont ask to fill get filled even though youre not signed up for automatic refills. i am a type 1 diabetic and its imperative i get my insulin when i fill it or when the doctor sends it in. there have been plenty of times my doctor has sent my medication to be filled and when i went to the pharmacy i was told there was nothing in the system and i had to go back and forth with my doctors office because they indeed sent it more than once. there have been times when i filled my medecine and ones i didnt fill got filled and ones i did fill werent there. there was one time i went to the pharmacy to pick up my medecine but didnt have enough money, i was told it would be put on hold. the next day i go back to pick it up and was told it was never filled and wasnt in the system. i explained what happened the day befor and i held the medecine in my hand, it should be in the fridge. i got no help or answers as where my medecine went, i was told my only option was to but it out of pocket which wouldve been over $100.00. because of this i couldnt get a refill the insurance would pay for because it was filled and the insurance company wouldnt pay for it again, i had to go to the hospital and get emergency supplies because i ran out and also had to have a family member send me money to buy some from walmart so i wouldnt run out. There were times ive stayed on hold for over a half an hour, i drove to the store and no customers were there but calls were still on hold. ive also been told that when my meds weren't there after I called them in its because there's a glitch in the automated system...WOW! ive had so many problems i expect something to go wrong when I have to go. i try to stay with cvs because my son has his meds there too and its 24 hrs in case hes sick atleast i can go anytime to get what he needs and its close to my home. A big issue i had too was when i called the customer service line and the lady i spoke to wasn't understanding what I was explaining. it seems like they're programmed to just tell callers its a system problem and that's the end. this used to be a very good company but its gone downhill. there is a huge problem when companies take the money but make it almost impossible for people to get their meds they need to live. its a huge problem when you have to go back and forth to your doctors office for the same prescription. its a shame when people have to go to the hospital because weeks go by and your pharmacy is messing up so bad you have no choice but to go. its a shame when you call to get help from customer service and get absolutely no helpful service at all. COME ON CVS. THIS NEEDS TO CHANGE. now I see why so many people switched to Walmart and went back to Walgreens. looking like I may be one of those people...

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12:28 pm EDT

CVS ice canyon spring water

To whom it may concern

My family and I were on vacation in Boston and Cambridge from 3 July to 16 July 2019, and we bought and consume Ice Canyon Spring Water (15 bottle pack) on 3 separate occasions (ie 45 bottles in total). We subsequently read in the press that the Massachusetts Department of Public Health had issued warning to the public that Ice Canyon Spring Water contains a chemical known as PFAS that poses health risks to human.

My family and I were upset and disappointed that CVS was selling a contaminated product on its shelf.

Could you please comment (i) when did CVS become aware of the warning from the Massachusetts health authorities on Ice Canyon Spring Water? (ii) when did CVS pull Ice Canyon Spring Water off its shelf? and (iii) any further update on the contamination of Ice Canyon Spring Water since the publication of the product warning?

We look forward to hearing back from you. If you need further details, please do not hesitate to contact me on [protected]@yahoo.com or +852 [protected].

Christopher Chua
Hong Kong

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6:41 pm EDT

CVS a broken fax machine so physicians office’s prescription fax can’t go through

My doctor ordered 2 prescriptions for me. The nurse faxed to CVS in Valdosta GA . After not getting a text, I started trying to call CVS at 4:00pm. I was on hold for 25, the first time, and 35 the second time. A tech finally answered and said there were no prescription for me. After I told her the nurse assured me that she faxed and it went through, the tech advised me their fax machine was "still" broken. It was after 6:00pm by this time, so I have to wait another 24 hours before I can begin medication I need now! This is pure negligence!

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6:23 pm EDT

CVS Not being able to use coupons/rewards poor customer service

Tried to use free ice cream coupon received in mail and my $5 rewards on 7/21/19. Dominic refused to let me use them as not in their computer. Had original mailer with my name & address. Reported problem w/ Cust Svc that day. After 2nd call, a Neil Patell district leaderleft me a msg on home phone & not # I left. I've called 5 times since with absolutely no call back. Terrible customer service! CVS owes me $11.99 in rewards. Lisa Gunther, 2442 S Umbrella Ave, Broken Arrow OK [protected] by rewards are linked to [protected]

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1:08 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

CVS Customer service - deception (I would like to be contacted about this complaint)

Hello CVS

This grievance process began on the morning of 12 August 2019. In an attempt to correct this problem I resorted to the lowest possible CVS member in this chain of command which was the store manager. I've heard nothing back so far. I'm turning this over to my lawyer for action.

Remember me? I'm the guy who complained not long ago about the fact that CVS pharmacist at the CVS in Des Moines, IA, on the corner of 2nd Ave and Euclid, refused to sell me insulin syringes because I didn't have a prescription on file with CVS. I'm the 33 year Navy man. You see, I repair and restore antique radios. The Zenith and several other brands radio electronics are real hard to get into. Most of the radio's I work on are at least 40 -60 years old. When they get that old, you never ever remove the wood paneling or any other wood parts because, after that many years of expanding and contracting, it's almost impossible to get those parts put back in where they belong. The radio housing simply doesn't look right once you take them off and attempt to put them back. New parts don't look right either. So instead of taking it apart, I choose to use the insulin syringes to apply grease, two-part epoxy, and or wood filler. It's tricky, but it's the only way that I know how to do those repairs and be left with a radio that still looks antique. The ones that work best are the 29 gauge, 100 unit syringe. The epoxy doesn't freeze up immediately, and neither does the wood filler. By the way, I asked to be notified once my original complaint had been reviewed. No one contacted me.

Yesterday evening (between 20:45 - 21:00 on 11 August 2019) I went back into the same exact store, did some shopping, Paid for my items and left the store. There was a young blond/goldish curly hair fella that checked me out...boy he loves to talk...even if you don't...even if you indicate that you don't, he just keeps on going. I left the store and drove up further into town to run some errands and discovered that I had left my debit card in the store. At least I thought I had. So I turned around and went back to the CVS. As I'm pulling up I notice a DSM police vehicle parked upfront of the store. So I walked on in and began to ask the talking dude for my card when a police officer asked me outside for a word. I went outside with him (I didn't have too) and he proceeded to treat me like a suspect in a crime. I put a stop to that [censored] real quick. A cop in any town, city, or municipality is no match for a retired Senior Chief Petty Officer. The officer said that someone in CVS called the police because of something that I was buying? You don't sell illegal stuff in your stores, do you? I mean a paying customer can buy anything they want short of Pharmaceuticals (obviously) without fear of being targeted, questioned, or in my case, assaulted by way of nosey, self-important, immature, CVS employees right? I know Walgreens doesn't seem to care what you buy in their stores as long as it doesn't require a prescription. So, After replying "no" or "no you're not", or "you're not getting that", to almost all of the police officers requests for information (his questioning methods were/are illegal), he then indicated it was the blond-haired punk who likes to talk who called the DSM police. Now that I think about it, that's precisely who called the cops. Something I didn't mention before, when I was first checking out, the cashier (talking punk) cash register display malfunctioned. He called back to a second guy to bring him a spare display. The second guy returned with the spare display. They plugged it in and got it working but just before the second fella left, our blondie gold haired talking dude just had to lay a secret on him. It looked an awful lot like two second-graders sharing a secret about sister's boyfriend…I really hope that CVS isn't teaching their Pharmacist and hired help on the floor how to be rude as hell to the customers? That isn't part of their training is it? It sure seems like it. Either that or they're just mean spirited and CVS doesn't care. If you're wondering (and I hope you are), take a look at the security camera footage. You will see and hear the blond kid and you will also see their little exchange of "privileged" "secret" information.

So the cops show up, I tell them to take a hike, and here we are. One of my main concerns is that apparently, CVS isn't just a pharmacy anymore. Nope, they will speculate about what your intentions are with the stuff you buy there, they will deliberate in private, then they will be the judge and the jury, they will then pass down a guilty verdict and call the cops on you. All because they think that they are some sort of law enforcement, a knight in shining armor, has a firm grasp on the moral high ground or some other equally stupid [censored].

Do you sell things in your store that any customer is not allowed to buy? (Pharmaceuticals are an exception): I need a list from CVS telling me what is and isn't okay to buy for males and females? Help me out here because I'm speaking with my lawyer later this morning. He's pretty good too.

I think your corporate-minded [censored] needs to stop. CVS desperately needs to get rid of the curly orange hair talking dude and his partner in crime (the second dude)...or is this how CVS treats Decorated Navy Veterans who spent the best years of their lives defending the constitution, American people, the American way of life, and CVS Pharmacies?

I would like an answer to this if you don't mind.
I'm sure my lawyer would like one too.

Lukewarm regards,
Danny Mixon SCPO, USN, Ret
[protected]

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4:25 pm EDT

CVS customer service

I recently had gallbladder surgery after being discharged from the hospital I went immediately to CVS to have my prescription for pain medication filled, please keep in mind, I had surgery at 8am and was at CVS at 12:30pm the medication I received at the hospital was wearing off and I was in pain. I was with my daughter and grandson. We arrived at the drive-thur I gave the CVS associate my prescription and drivers license, she told us that I had to wait to see if the medication was in stock, after waiting ten minutes she replied that it was in stock but would not be ready until 4pm. I explained to her that I had just left the hospital after surgery and was in pain, could I please have the medication sooner. I'm 65 years old and she knew that because she had my drivers license. Her response was "Nope" my daughter couldn't believe it and neither could I. We left and went to Walgreens who filled the prescription right away.

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2:06 pm EDT

CVS xarelto

On 8/7/2019 I contacted store #3668 regarding refill for Xarelto spoke Albert the Pharmacist who informed that James hadn't filled the Rx since June2019, I informed Albert that was not a true statement as James pick up his RX in July 2019 and his free medication RX card expired August 4th 2019. I requested if it was possible for him to give me a couple of days of the prescription and I (his sister) would pay for them. "No, the medication is too expensive". "Just want to understand that you are refusing to give few days of medication because it's too expensive" don't want to break up?" I have never heard of anything like this before. "So, your saying that you refuse to dispense a few days of the medication to me that I will pay for: because it's too expensive? "Your name again? "Albert". I told Albert that I wanted to make sure I knew the name of the person who to sue if something happens to my brother. On August 8, 2019 I went into the store looking for Albert he was not in However another Pharmacist was there I informed him of what took place he apologize and said he would give me seven days informed him that I would let him know if we still needed them from your Pharmacy. My complaint is against Mr. Albert Rodriguez-Colon Dr. of Pharmacology.

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8:32 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

CVS pharmacy

I have been a customer for over a year. Same prescriptions filled. Yet at the Port Saint Lucie Pharmacy on US1 and Lyngate I have had terrible customer service.

I am in Congestive Heart Failure. Many time I go to leave a script I'm told the doctor did not write the script correctly.

Today I dropped off a script. The female pharmacist Valerie came to the window, again declining the script. She was rude and stated "I need to call the doctor to see if he knows you are on and named one script they have filled for a year from the same doctor.

Then I not understanding her rudeness why. She said there was a new law. So I asked can you call now as the office is closing. Still baffled by the confusion. The pharmacist stated she didn't have time and walked away.

I called my doctors office reached the nurse and explained the latest rejection by CVS. While in the drive thru. While I had the nurse on the phone a pharmacy tech came to the window and stated,

"If you don't leave we will call the authorities." My heart raced and my doctors nurse who heard this said drive away I will call. And she said find a new pharmacy.

I was shaking at the threat of the police being called. As I drove around CVS I noted a police car in the parking lot.

I called to speak to a store manager. She assured me she would call back yet never did.

The only call I received was from my doctors nurse stating the script was ready. And to find a new pharmacy.

I am 55 in Congestive heart failure have used this pharmacy for the same meds for over a year.

I am still shaken by the tech stating if I didn't leave she would call police. And did call police.

As a patient in Congestive Heart Failure I expect my pharmacy to be considerate not threatening.

I called corporate

They just took information

A pharmacist knows what medications you are on and for what reason.

Professionalism is severely lacking as well as caring about the client's they serve.

I told the corporate headquarters I didn't understand and the pharmacist said it was a new rule. So when the pharmacist declined to call my doctor I did in the drive thru.

To be threatened that if I didn't leave they would call. The police unprofessional and uncaring.

God forbid if I was with dementia. And didn't understand. Cvs would call police?

Cvs in Port Saint Lucie on USI and Lyngate

Valerie is the pharmacist

Still shaken up from this

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Update by T Bran
Aug 12, 2019 8:47 pm EDT

More information for the complaint below.

The pharmacist name is Tricia Trueblood

She is the Pharmacist at CVS from complaint below

She is the pharmacist who would not fill a script, until she talked to my doctor, then as I sat in the drive thru talking to my doctors nurse about what the pharmacist stated, confused. She told a pharmacist Tech yo tell me if I didn't leave drive thru she would call the authorities. As my doctors nurse heard.

And she did call police

If you have any serious health problems

Tricia Trueblood at CVS pharmacy in port Saint Lucie is not where you should trust your health to

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Jen 34997
, US
Nov 26, 2019 12:08 pm EST

Tricia Wurster Trueblood has a history of rude service. There are complaints going back 5-6 years when she was at PSL Target and then changed to CVS.
https://cvs-pharmacy.pissedconsumer.com/tricia-wurster-trueblood-cvs-pharmisist-20160502840335.html

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4:09 pm EDT

CVS prescriptions not ready after 3 days

Called to make sure medications were ready for pickup on Friday, first someone name Ola hung up the phone after telling my prescriptions were not ready, so I called but she asked when did I want t pick them up, that they would be ready Friday evening but I told her I would be picking them up on Monday she said ok,
I go in Monday noon, stand in pickup line for 30 minutes only to be told there were
no meds there for me, if I wanted to check only these that I would have to go to drop
off station waited another 30 minutes went to find a manager who was told my prescriptions were not due for refills for 90 days, which was a lie so, the manager goes back to the pharmacy with me and was told that that could fill one prescription but the other was on back order and had been for over two months, but I was told on Friday that they would be ready that after noon. No the problem I have with all of this is the med that was on back order was a lie (irbesartan) has been on recall according to the company for over 3 months.
I paid $25 dollars for a lyft to go up to the CVS to pickup my meds, I out my money and still no meds and don't know when and if I am going to get them. I need assistance ASAP

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6:24 pm EDT

CVS pharmacy

08-08-19 my name is Glenda Woods dob 2-28-58
I took my rx for lyrica into the pharmacy the man took it and put it in and I would be ready in 1 hr. 1 1/2 hours later is wasn't ready. then they start working on reg. and I finally got some of my medication. I get home and I don't have my lyrica. I now have been on hold for 55 min. and still on hold. I am a long time customer. when I was at the pharmacy it was 16 calls on hold for pharmacy. now I am on hold at home. you need someone just to answer phones. this is the worst customer service that I have seen. I feel someone should call me. [protected]

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10:22 am EDT

CVS pharmacy

The customer service pharmacy at this location is atrocious. I always have a problem with their communications; if there is a problem they NEVER reach out to let me know. I transferred 2 precriptions with refills on both at the same time. They filled one and two days later still waiting for the second. I was told yesterday it would be filled they still have not even transferred the second one. LACK OF COMMUNICATION!

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3:55 pm EDT

CVS pharmacy

Date:8/6/19 time: 12:05 pm please check video for date and time I provided
Found a pill on the floor a few inches passed the pharmacy gate. A danger to everyone especially children! (wasn't noticed by the anyone behind the counter! Anyone could have been hurt especially children!) a rude and incompetent worker named"oz"wearing a white coat (not sure real name) he was the only male working for the date and time I provided."oz" was very rude to me lied about not having my prescriptions in the fax machine only told truth when my doctor called a minute later. Then when he finally filled my prescriptions and they were bagged and ready he didn't let me know making me wait another 20 minute's even tho there were no other customers there and weren't busy. I had to go up and ask for them even tho they had been bagged and ready for another 20 minutes!

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9:52 am EDT

CVS pharmacy

On 7/29 I phoned in a refill, RX# 711073, recording said it would be ready at noon on the 30th. At 5pm on the 30th, I was told it could be ready in 15 minutes but I had to take my daughter to a game. I said I'd come back. I didn't get back there the next day. My gut went this morning, 8 days after I was told it would be ready in 15 minutes and she was told it wasn't ready. They said it would be ready in 15 minutes. Apparently the standard brush off. After 20 minutes, she was asked if she needed help. She said she was waiting for a prescription and was told they hadn't even started on it. Then after another wait, she was told they only have 17 pills of the 60. At that point we asked if they could send the request to Walgreens and we'll take the 17 pills. The unpleasant woman there said "of you're sending it to Walgreens, I'm not going to give you any and they have to call us." Now that was really unnecessary. I called Walgreens and they'll have it done in an hour. My girlfriend is a CRNA in a large godly chain, Northwell, and she's going make sure she tells every Dr she works with about this. I'm moving my children's business to Walgreens, 2 blocks away, and I'll never go back. The staff in the pharmacy is unprofessional and unpleasant. The truth about not being able to fill the prescription in a timely manner would have kept my business. Lying, appeasement, and unprofessionalism have cost you 5 customers.

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4:52 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

CVS pharmacy/pharmacist

I went to the pharmacy August 3 to pick up, what I was told an over the counter prescription (K-Phos Neutral). I first was told it was not OTC then was told it is OTC but the 100 pills they had left required a prescription. I tried a couple other pharmacies that did not have them in stock so called the Mayo Clinic to have them call in the prescription, which they did the same day. After waiting a couple hours, I called to see if it was filled. They said they had none. I explained that they just told me a couple hours ago they had 100. I was put on hold and then was told, I could pick up a partial to hold me over a couple days and they would order the rest and can pick them up Monday. I went to pick up the partial and received 24 pills out of the 180. I went back today to pick up the rest but noticed once I got home there was 87. I called the pharmacy and was told that's all they had and then was told that the pharmacist told me that. That never happened. If that were true, why didn't they give me all they had up front. I never was told was told how much this was going to cost and still don't know if I paid for 30 days. I was told after several times asking that I was charged for what they had left, which I don't believe. Express Scripts charge the same $24 that I was charged at CVS except theirs is 90 days, not 30 days. I don't know if they just think people won't question these things or if they just treat people as if their stupid. My RX is 2268687. I just had a kidney transplant and didn't want to have any delays or breaks in my medications as I have to do blood test checking phosphorus levels, among other things. I would like have the remaining balance of my pills which is 45 pills.

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10:51 pm EDT

CVS exchange

I purchased several lipsticks yesterday and was told I could exchange them if the colors weren't good. I was near a different CVS today and attempted to exchange them. An employee told me that I could do an even exchange for different colors. I spent a fair amount of time selecting colors and got back in line. I was then told by the manager (Stella) and the salesperson that I could not exchange them due to having purchased them at a different CVS. Since I used coupons I would only get .34 back and would have to pay $11.99 for the other colors of the same lipsticks. They said I had to take them back to the original CVS because it would mess up the inventory if I exchanged them at a store other than that.
CVS - it is ridiculous that in 2019 you do not have a system that allows an even exchange to be done at a store other than the original store when coupons were used.
Now I have to take additional time out of my hectic week to go to a CVS that's farther away so I can wait in more lines to exchange the lipsticks. At this point I feel like throwing them in the trash.
I used to get all my prescriptions at CVS but stopped because of the incompetency of the staff. I take VERY expensive medication (Creon) that costs several thousand dollars per month before my co-pay and Rite Aid is very happy to help me with it.
Lastly, the employee was curt when I was expressing my displeasure (not loudly but clearly unhappily) and attempted to rudely dismiss me with "thank you have a nice day" while I was speaking.

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11:26 am EDT

CVS rude pharmacist

I am writing a complaint on a pharmacist located in this CVS of staten island. Her name is Justina, she has dark hair, she is extremely rude and miserable and has an attitude with multiple customers, she clearly hates her job. I am in the process of switching to Walgreens because between the excessive long lines due to only one pharmacist doing register including the rude and nastiness i'm left with no choice. This worker Justina should really re-evaluate her professionalism especially being that she's working in a field of medicine which involves helping people. Truly a disappointment cause i been using this CVS for years now. Hopefully someone recognizes this issue and does something further.

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2:18 pm EDT
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CVS no help

I have been employed with CVS for over 25 years and have never seen such anxiety and stress in the workplace as I do now. Hours being cut have left us with a skeleton crew that is not able to keep up with prescription filling or pick ups nor customer service ! There is never enough help to wait on customers in line, drive thru and on the floor all while trying to fill scripts accurately and efficiently! All my techs are seeking other employment opportunities because they are so stressed at CVS. Everybody is stressed and being pulled in 10 different directions . You can't comcen on the task at hand for trying to get multiple things done at one time . CVS is asking for a lawsuit with these hazardous working conditions ! I'm worried major misfills are going to occur as a result . We are bullied on a weekly basis to stick to payroll and cut hours and make all these unnecessary phone calls . Something has to change before everybody quits or has a stroke or heart attack !

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1:42 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

CVS no handicap curb in front of building

My elderly mother feel last spring and I've been in touch with the Westgate Plaza property manager and district leader of CVS and have not heard back from either on status of construction of a handicapped curb.

My mother was admitted to ER that evening and was diagnosed with fractured shoulder and had to take several sessions of PT.

Many customers are seniors that visit the pharmacy so I highly recommend the construction, otherwise CVS is at risk of a lawsuit. Thank you!

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CVS Customer Reviews Overview

CVS is a popular online pharmacy that offers a wide range of products and services to its customers. The website has received numerous positive reviews from customers who have used its services. One of the most notable positive points of CVS is its user-friendly website, which makes it easy for customers to navigate and find what they are looking for. The website also offers a variety of products at competitive prices, which has been praised by many customers.

Another positive point of CVS is its customer service. The company has a dedicated team of customer service representatives who are available to assist customers with any questions or concerns they may have. Customers have praised the company for its quick response times and helpfulness.

CVS also offers a variety of services, including prescription refills, flu shots, and health screenings. Customers have praised the company for its convenience and accessibility, as many of these services can be done online or at one of the company's many locations.

Overall, CVS has received overwhelmingly positive reviews from customers who have used its services. The company's user-friendly website, competitive prices, and excellent customer service have made it a popular choice for those in need of pharmacy services.

CVS In-depth Review

Product Range and Availability:

CVS offers a wide variety of products, ranging from everyday essentials to specialty items. Whether you need household supplies, personal care products, or over-the-counter medications, CVS has you covered. They also carry a diverse range of brands and options, ensuring that customers can find their preferred products.

Store Layout and Organization:

Navigating a CVS store is a breeze, thanks to its well-organized layout. The shelves are clean and neatly arranged, making it easy to find what you're looking for. Clear signage and labeling further enhance the shopping experience, ensuring that customers can quickly locate the products they need.

Customer Service:

CVS prides itself on its friendly and helpful staff. The employees are always ready to assist customers with any inquiries or concerns they may have. Response times are prompt, ensuring that customers receive the assistance they need in a timely manner. The staff is also knowledgeable about the products they offer, providing valuable insights and recommendations.

Pricing and Discounts:

CVS offers competitive pricing compared to other retailers, making it a cost-effective choice for customers. Additionally, they frequently provide discounts and promotions on various products, allowing customers to save even more. CVS also offers loyalty programs and rewards for customers, further enhancing the value for money.

Online Shopping Experience:

CVS's website is user-friendly, making online shopping a breeze. Customers can easily navigate through the website, browse products, and place orders with ease. The availability of online ordering and delivery options adds convenience to the shopping experience. CVS ensures the accuracy and efficiency of order fulfillment, ensuring that customers receive their products in a timely manner.

Pharmacy Services:

CVS's pharmacy services are top-notch. They offer a wide range of prescription medications, ensuring that customers can conveniently fill their prescriptions. The pharmacy staff works efficiently to fill prescriptions accurately and promptly. The pharmacists are knowledgeable and professional, providing valuable guidance and information to customers.

Health and Wellness Services:

CVS goes beyond just offering products by providing a range of health and wellness services. They offer a diverse selection of health and wellness products, catering to various needs. Customers can also seek consultations or advice from healthcare professionals, ensuring that they receive personalized guidance. In-store clinics or services further enhance the accessibility of healthcare services.

Return and Refund Policy:

CVS has a clear and fair return policy, making it easy for customers to return products if needed. The process is hassle-free, ensuring a seamless experience for customers. Refunds or exchanges are processed in a timely manner, ensuring customer satisfaction.

Community Involvement:

CVS actively engages in local community initiatives and charities. They support healthcare-related causes, contributing to public health and wellness. Their involvement in the community showcases their commitment to making a positive impact beyond their business operations.

Overall Customer Satisfaction:

Based on customer feedback and experiences, CVS receives high ratings for its overall customer satisfaction. It stands out among similar businesses in the industry due to its extensive product range, competitive pricing, excellent customer service, and convenient services. While there is always room for improvement, CVS's strengths far outweigh any areas that may need enhancement.
How to file a complaint about CVS?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary information in the sign-up form.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with CVS. Make it specific and clear, such as "Incorrect Prescription Filled at CVS" or "Poor Customer Service at CVS Store #123".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Include key areas such as:

  • The specific location or service (e.g., CVS pharmacy, in-store service, online order).
  • The date and time of the incident or issue.
  • A clear description of what happened, step by step.
  • Any interactions you had with CVS employees and their responses.
  • How you attempted to resolve the issue, including any communication with CVS customer service.
  • The outcome of your complaint or issue with CVS, if any.
  • The personal impact, such as inconvenience, financial loss, or health concerns.
Remember to be factual and avoid including unnecessary personal opinions or emotional language.

5. Attaching supporting documents: If you have any receipts, email correspondences, photos, or other documents that can support your complaint, attach them to the form. Do not include sensitive personal information like your Social Security number or credit card details.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred due to the issue with CVS. In the 'Desired Outcome' field, specify what resolution you are seeking, such as a refund, an apology, or corrective action.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your description clearly conveys the issue and your desired resolution.

8. Submission process: After reviewing your complaint, click the 'Submit' button to file your complaint against CVS on ComplaintsBoard.com.

9. Post-Submission Actions: Keep an eye on your complaint on ComplaintsBoard.com for any responses or updates. You may receive feedback from other users or even from CVS representatives, so it's important to regularly check the status of your complaint.

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CVS contacts

Phone numbers

+1 (800) 746-7287 +1 (888) 607-4287 More phone numbers

Website

cvs.com

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