CVS review: horrible and negligent service

I have chronic back problems and I take pain medication daily. I need my meds to function normally. This being said. I go see my doctor the day before she retires and get a new script with 3 refills until I can find a new doctor. I use cvs because walgreens wasnt accepting my insurance at the time, anyway I get my first prescription filled, which wasnt ready at the time promised and I waited in the store for over an hour waiting on that one, which isnt the worst of the problems, I get home with the medication and notice that they put refills will require authorization, I call the pharmacy and tell them of the problem while its fresh and they say no problem they will note it and will be able to refill no problem..30 days go by and I call about my refill and they say that they cant do anything about it because there is no refill and they cant contact my already retired doctor, so I have them pull the paper prescription, which they complained of having to do saying that it wouldnt change anything, which it did and they apoligize for my inconvience.. Blah blah blah.. Then they tell me it will be ready around 7 pm.. I called at 6.. I get there and they tell me I cant have it filled for another 2 day because its a narcotic.. Which I wasnt told on the phone... Then I go back 2 days later to have to go through the whole process again.. With the most hateful old hag they could possibly have working there.. And the whole time no pharmacist anywhere.. Which I thought had to be present at least in the building.. Maybe im wrong.. But anyway they seriously need to get something done about this whole mean pharm. Tech problem.. No sense in it.. Please just take your business somewhere else... Walgreens is alot better pharmacy!