CVS

This location continues to. play games with Rx that are important enough that it could cause loss of life. I went around with them for over two weeks to get blood pressure meds. Now they have continued to change wether they would have my husband's meds filled the next day. First they were coming on truck next day they didn't get there and can't get th from another location! Waited on hold 30 minutes before we could get back thru told us we would have to call their other locations to find some so of course Dr office closed and screwed us out of seeing our children for Christmas. He has to have this medication to function! It can cause him great bodily harm!

1/5/20 I went thru the drive-thru at the Azle, TX CVS. I picked up 3 month supply of Metformin and oxycodeine. After getting home I noticed it was not the RX I was expecting, so I called to do a refill and spoke with Matt. After I hung up, I started counting the pills because I have had pills missing two prior times! This time I was short 75 pills of Metformin. I immediately called back to speak with the pharmacist, I did not get to speak to him, but Matt (tech) is the one who helped me at the drive-thru and asked how he could help. I explained the situation and he said, "A machine counts the pills so I'm sure you have them all". I told him I counted twice and my husband counted them. He was very nice and said to bring them back and that they would fix it. Now, I have had 2-4 pills missing before, but 75, there is definitely wrong with the machine or someone is stealing them. Matt was very apologetic and said he would speak to the head pharmacist as well as the techs the next day. I am afraid that someone is pocketing pills and honestly, I do not want to have to count 360 pills every time I go in.