Menu
CB Drug Store CVS 5360 Highland Rd, Baton Rouge, LA, 70808, US
CVS company logo
CVS
reviews & complaints
CVS company logo

CVS

5360 Highland Rd, Baton Rouge, LA, 70808, US
Learn how the rating is calculated
1 complaint
File a complaint Write a review
Website
Phone number
Category
Working hours
Mon
7:00 am - 12:00 am
Tue
7:00 am - 12:00 am
Wed
7:00 am - 12:00 am
Thu
7:00 am - 12:00 am
Fri
7:00 am - 12:00 am
Sat
7:00 am - 12:00 am
Sun
7:00 am - 12:00 am
ComplaintsBoard
A
2:08 pm EST

CVS - Wait time in drive thru

I went to the drive through at CVS on Highland/Lee Drive in Baton Rouge LA to pick up one prescription that was ready. I went in the Lane showing full service and not drop off only. I had to wait 58 minutes in line for that medication! When I wanted to leave the line after 30 minutes I could not do so because I was trapped in with other vehicles behind me. When I finally got to the window I asked what the reason was for the wait and the tech said it was the Covid Testing line. That I could get my medications from the other line. I said it said drop off only. She said it stayed that this was the Covid testing lane. She was polite, but I knew it was improperly labeled. I drove back around and took a time stamp picture. I have been very disappointed with CVS in the past with all the medication mix ups and letting me run out of a medicine that had horrible side effects when you run out. So I had all my medications, but one transferred to another pharmacy because the last one is 20$ cheaper receiving it from CVS.

Desired outcome: Reimbursed for time and gas wasted

Read full review of CVS
View 0 more photos
Hide full review

Giving a Voice to Consumers

We support genuine feedback

At ComplaintsBoard, we know how real consumer issues matter. Our platform is a special place for honest opinions, where people share their reviews openly and honestly, whether good or bad.

We are committed to authenticity

Our team checks each complaint or review thoroughly to confirm that each one comes from a real customer experience, keeping our platform trustworthy.

We prefer proof

We're totally cool with complaints, as long as you've got some evidence to back it up. Whether it's a photo, a detailed story, or documents, providing evidence makes your complaint more believable and helps others make smart choices.

We’re all about conversations

ComplaintsBoard is more than just a place to share complaints; it's a community where we talk things out fairly. We welcome reviews that not only point out problems but also mention any positive experiences, giving a balanced view.

We are open to everyone

We're dedicated to providing a fair and unbiased platform for all complaints. Every complaint is important to us, no matter what it's about, ensuring your concerns are heard and respected.