CVS

I'm writing to report the totally disgusting inhumane treatment I received by CVS pharmacist Vedavati C Hiremath this morning. I went in to pick up my prescription from CVS pharmacy #[protected] Georgetown Pike, Great Falls, VA 22066). Provided him with copies of two coupons I had for my prescriptions and asked that he check to see if they had been applied because with my insurance my copay was still well over $200. He curtly stated that I could not use both coupons and then stated that both had been applied. This contradictory position was very confusion. I asked him to explain which coupon had been applied; he refused. I wanted to know if only one coupon could be applied if one would be more beneficial than another. He repeated very rudely that the coupons has been applied. He then, again, stated that both could not be applied.
His conduct was unprofessional, rude and totally inappropriate for interaction with customers. As a nurse for for 12 years, I felt disgusted to be treated so inhumanely. I was also hoping to get a flu shot, but certainly knew that would not be proper given the pharmacist's conduct.
In addition, while I was at the pharmacy counter right upon opening, he asked for my name and date of birth loudly from the position of a high counter and not from the low counter that allows for discreet conversation. This violation of HIPAA cannot and should not be tolerated. I request that Mr. Hiremath is reassigned to a location outside of my community and be retrained to work with clients in a professional and courteous manner. I had to leave the store with little understanding about whether or not my medication had been charged correctly and/or if discounts had been properly applied. This puts me at risk. I am now calling my insurance company and doing additional leg work because Mr. Hiremath refused to do his job. I look forward to your feedback and expedient response to this very serious matter.
Kind regards,
Cheryl R. Gordon-Zupancic

I have a product packaging complaint. Your wrap carton communicates lots of benefits. However, there is additional information I as a consumer would like to see on the box.
• Size of Wrap
• Directions for Use
After searching the all panels on the box I consulted the pharmacy desk. The product is "microwaveable". The information is hidden in a paragraph on the back panel. This information should be easy to find along with details for heating time.
All the best,
Pedro

I have been a long time customer of CVS store #2164 without any issues however today things were very different. I went to pick up a percription that was called in by my doctor at 10am but was not ready when I arrived at 7:30pm. I kindly as the CVS pharmacy employee, Karen, why I hadn't been contacted if there was an issue. She very rudely responded "they normally do but today we just didn't", I asked her why she was being so nasty she said "yea whatever" and slammed the drive up window in my face. I went inside the store to speak with the pharmacy manager. I informed her of how nasty the employee was being. Luckily I was able to clear up the minor insurance issue with the manager. She was extremely pleasant and apologized for Karen's behavior. It is very sad that someone who works with people who are in many cases sick or require a daily medication is so blatantly disrespectful to customer. I hope this matter will be addressed.

Regards,

Talitha Welsh

Hello,
I went to the CVS on 8/13/17:
Reg#04, TRN#4539, CSHR#1453611, STR 751
Cashier was Joseph - He was the store manager.

I went to the the register to pay for my items and give the cashier my coupons that I just printed out of the kiosk. He tells me those are not my coupons. I told him I just printed them by swiping my card. He rudely kept insisting they were not mine. I was quite annoyed. I have never had a problem with using my coupons. I had $9 in coupons that I could not use, therefore, I did not buy those products.

Thank you for your help in this matter.
Roxanne
[protected]@yahoo.com

I have had this issue several times. I have coupons loaded onto my CVS app. I spent time going to the store, walking down the aisles picking out products, waiting on line, getting rung up and then being told that my coupons do not show on the register. Doesn't matter that they show up on my app. Computers in the store have been offline for OVER a week. Second 30% off coupon has expired. Going there is a waste of time and effort. There are too many other discount drug stores within a few blocks.

Getting a real run-around by my local CVS store (959 Bay Area Boulevard, Houston, TX 77058) these days wasting my time, their time, and other customers time. I went to CVS to take advantage of a $6 off $30 coupon I had been emailed by CVS. I intended to buy Huggies which were on sale for BOGO 50% and spend $30 get $10. Of course, I had $2 off Huggies Manufacturers coupons to match with the deal. Per CVS coupon policy you can use multiple coupons in a single transaction. When I went to check out with my 3 packs of Huggies the manager told me they could not accept two like coupons in the same transaction. She said I would have to break up the Huggies into separate transactions (So, if I wanted to use my mfr. coupons, I could not get the sale price of BOGO 50%, but instead I'd have to buy all 3 at full price). I told her that that was not the CVS coupon policy (I even showed her a printed copy)but she simply referred to the bullet point in the policy that says "we have the right to refuse or limit the use of any coupon for any reason...". What a waste of time. How was I supposed to reach the $30 amount to use my $6 off coupon AND why would I buy all the huggies at full price when the deal of the week was BOGO 50% plus spend $30 get $10. THey are making buying items from their store more difficult for their customers who choose to coupon. What a terrible business practice.

went into the drug store and turn in my prescription and waited in the store for it to be filled then when it was ready went to the e paid for it put it in my purse when I got home I noticed the box is suboxone was open so I looked inside notice that the directions was in there in there was only 10 strips which should have been 30 leaving 20 short. I then called the pharmacy you said they would look into it I received a call back later saying that they can't look right and they would check the film later got another call stating then on the film everything looked okay in the Box looks like it was not open. However I would like to say that there is a big discrepancy somewhere because the box was open missing 20 strips I think further investigation needs to be done about this because there is something definitely wrong I don't know where the problem lies but after looking online CVS has a high complaint line. Something definitely needs to be done I was willing to take a polygraph test if needed. This isn't an honest mistake it is an untrusting mistake I never thought going to the pharmacy that I would ever have to count what was ordered by my Dr and it's pretty sad when the police department advises not to use this Pharmacy and to go to Walgreens instead. So I had to call my doctor and have him write a script for another 20 which they gave me at no cost when I went to get them I felt very uncomfortable and honest felt like I was made guilty this is the most uncomfortable situation that I should have never been in in the first place. Needless to say myself my family and my friends no longer be shopping with CVS. I'm an honest person but yet was given looks like I was the liar. This is the most uncomfortable feeling and I will not forget so for all you people out there chalk this up for less than that I've learned it's sad when you have to count your meds before you leave a pharmacy.

I have been going to the CVS Pharmacy (#[protected] W Sylvania Avenue in Sylvania, Ohio for my prescriptions for the past few years. On Saturday September 2, I got a message (as I normally do) to pick up my prescription which i did from the drive thru and then realized right away that it was the generic and my doctor told me to not take the generic when i went to see him in july. He sent a new prescription over and that same CVS even sent me the original medication on 6/26. So i go inside the store to the pharmacy and first the pharmacist claims that she don't have a prescription from my doctor (even though it was sent 2 months ago) and then they say he has the wrong code and doesn't specify not to give me a generic (which is also incorrect). Finally, they told me they can't take the prescription back because I paid for it and took it off the premises. I said i did not take it off the premises and instead drove right to the front of the store. My doctor has instructed not to take the generic, the pharmacist was rude and lazy and not only would she not take the medicine back (which is fine whatever, throw it away) but she didn't apologize, nor did she try and resolve the problem by updating my profile so i am given the correct original version of the medication. I left the medication there and told them to keep the $30 they took from me.

I am never going back to CVS for my prescriptions again, this could be a health risk to a patient yet the pharmacist didn' even care. I am very disappointed and will be filing multiple complaints. This CVS's system is completely screwed up, they didn't update the new prescription my doctor sent and they are giving me the generic (which i can't take) and the original. I am going to switch to a different pharmacy as i don't trust them anymore.

The generic version of alprazolam you're using in lieu of the previous/ Greenstone are literally the worst of the worst when it comes to this medication. I've been taking xanax for15 years. And hands down these are horrible. Headaches. Sleeplessness. Horrible taste and after taste. I know your company is struggling for money... But could you, for once consider your very loyal customers. Sincerely. Chad Hastings

The staff at the Guntersville Alabama is the most unprofessional group of people I have ever had to deal with. The young lady that used to work there was ever so polite and helpful! My mother is on a very low income and the lady that used to work there helped her to get on a site called blink. We are forever grateful because without this, my mother would have to do without a lot of necessary medicine. My point being, ever since this young lady has left, we have only gotten hateful and rude comments from your staff! Today is the last straw. Not only was they very rude to my mother, but my daughter as well. I will be changing all of our medications to another pharmacy.

REG#01 TRN#3352 STR#3773 I was helped throughout my entire visit to cvs in Warner Robins, GA. I normally go to CVS in Macon, Ga where I live. All CVS in Macon has never followed me around offering help only to give poor service at checkout saying the system wasn't reading coupons that day for whatever reason, digital coupons from my CVS app after scanning my card from my phone! This is a first & I've never had this problem in Macon! I had a digital $5 off $25 & $3 off always infinity. I'm a Walgreens reward member also & next time while visiting Warner Robins I'll go there & tell my family that lives in Warner Robins not to spend money at this location!

I visited CVS Store located on 42155 Washington Street Palm Desert, CA 92211 Store # 9646 yesterday 09/02/17 around 7:29 pm. This store is the closest store to my home. This store has been giving me a hard time since last year when I moved to Palm Desert. There is a gentleman named Joe who claims to be the supervisor is very unprofessional, unfriendly with a dry personality, and he does not give customers a pleasant visit to this store. I was shopping there again last night which I keep telling myself not to go there when another associate named Sandra was ringing my items up was giving me a hard time not honoring the print out coupon that I handed her. The coupon was for that brand of the item I was purchasing and Sandra did not want to honor it. I asked her for her manager, she called Joe to come. Joe was talking to my husband and I when Sandra was making fun of us laughing at us. Joe was very rude and backed Sandra up that she was not laughing. This man named Joe has always been very rude and unprofessional since a year ago I have been going to CVS store. I finally got tired of his attitude and rudeness and decided to file a compliant with this site to help improve this situation. This store is close to my home and I don't want to have to drive far to go to another store just to avoid this man Joe with his unpleasant attitude and services to the customers. Please HELP!

I have seen the same doctor for the last three years and I have had Flovent Diskus 100mcg for years. I always have a email sent to my phone when I have a upcoming refill but about a week ago I notice my Flovent Diskus was empty. I have it refilled at the CVS Pharmacy #6033, 2300 Highway 150, Oak Ridge, NC, 27310, I got a phone call (automated) and it said that the order was in for the Flovent this past week and would be ready on Friday August 25, 2017. Well, I stopped in today and it wasn't ready and the pharmacy Technician ordered it for this coming Monday or Tuesday, August 28 or 29, 2017. I am grateful my asthma is NOT SEVERE, or this could have been a trip to the doctors' office or emergency room.

I have been refilling my medications with CVS for over 10 years. I moved 1.5 years ago and now use another CVS, but kept my same doctor who is my family practitioner for the last 8 years. (He is about 45 minutes away) I have had no issues until yesterday. A pharmacist on duty that I have never seen before named Cynthia Lindley Whitmire. I turned in prescriptions for me and my daughters ADHD medicine (that is clearly on my record for a very long time with both CVS locations) but she abruptly told me she won't fill it because my doctor is too far away and to get a new doctor. That she has issues with fraudulent prescriptions. This was mortifying and insulting. She didn't review the records or check with my doctors office. She was loud and embarrassing. I don't feel comfortable returning to that location anymore. When I called to find out what I'm supposed to do with my prescription, a technician named Amber Windham informed my that federal regulations require me to fill medicine within 10 miles of the doctor office. I have read all of Title 21 of Fed. Regulations, 1300 and can't find anything lime that.
I'm guessing she is lazy and unproductive. It seemed to me that she was looking for a way to not have to fill prescriptions and I feel like she has just made up policies to support her incompetence. This is a shame because now I have to have so much I do transferred to a new pharmacy.

HI, I have a really bad moment and a bad service for the first time on this pharmacy..a CVS PHARMACY it never happen THIS TO ME.im really upset with this employee im sick i have cancer my blood presure went really high for all this incovenient, he was yelling and he didnt understand anything that im triying to explain to him..the problem was that it was 2 lines we were waiting for minute and then he call the person before he ask whos the first in line he ignore us we just put our hand up..and he didnt understand he didint listen the explanation that we five thats unfair really he was yelling and screaming and he said all you need to go to the other pharmacy if you don't agree..and i said agree what?he didnt want to give m ehis name for a moment he was yelling and yelling the other people where really upset too they where saying stuff too..he is a spanic his name is francis, i ask about his supervisor and he said she is not here. and i ask him just give me her or his name please..and he said you could come tomorrow but first sign me first...sign me first so i sign in...so he could give me, my medicine..and he said her name is kristal..i hope you could help me and talk to this employee please because he made this issue to everybody and im really disapointed about this problem..you could see the cameras..and hope you understand because my english is not perfect thank you and god bless..

I was using the self check out station, as requested on previous occasions visiting that store. I had a question about an item that was on sale when it rang up it did not show the sale price like the other items did. I pressed the help button and waited, I did recheck the sale price on shelf. It showed 2/$6.00 which I thought was $300 each. When this gentleman leaned over from the regular register area cleared the call for assistance with his badge and said "we good", so I said no I needed help. I had question about the price. He informed me if I listened at the beginning she said sale prices showed up at the end. So I just said okay. Which I thought his response to me was rude. Then I checked out and the sale price did not show up just a saving of $0.50. leaving cost at $4.29 and not $3.00. So I asked him why and so he grabbed my bag and re scanned each thing and said see its the same price. Again rude. Then I said just refund it then, he was upset and throwing the money on the counter which fell on the floor. He did not hand me the money he just put it on the counter and put another piece of paper over it and said to sign that. Then he started ringing up the items I already purchased. I asked him why he was ringing up items I paid for already? He said whatever go for it then. I had asked him not to be rude and that he had been rude enough. He said I'm not rude. I asked him again why was he ringing up items that I already paid for, he threw the items in the bag and said oh yeah my mistake. NO apology. I was upset, I called back to speak with the manager. His name tag said John, the person answering the phone was named Josh. He stated he was the manager, I asked him again he said yes he was the manager. I advised him that the gentleman at the front cash register was rude, he said that was me and I checked on your price. At that point I disconnected the call I heard again that rude tone. I will not go back to that store again. If he truly was that manager he DOES NOT belong running the cash register. He has NO idea what customer service is. I work in customer service for 25+ years I do not need that kind of person speaking to me that way. I can easily go across the street to Walgreen from now on.
Store No. 7808 Date 8/23/2014 Reg. 03 Trans # 8020 Cashier #1509352 Per Receipt - Helped by: Johnnie- But when I called he said his name was Josh. I heard him say over intercom while I was in the store that there was no Johnnie there when someone pages Johnnie. So the manager has name issues as well as customer service issues.

Called and requested CVS Pharmacy in Springfield Plaza, Springfield VA, to transfer my 3 prescriptions to Walmart in Burke VA. Was assured by pharmacy employee that transfer was possible if Walmart Pharmacy called them with RX references and requested transfer.
Received a call from Walmart Pharmacy yesterday informing me they called and requested transfer but CVS denied having any prescriptions by such references. Feel like I'm being given the runaround by CVS Pharmacy. Decided on transfer because of overpriced prescriptions ($297 for 3 prescriptions!)

What I want is for someone to call me.

My telephone number is [protected].

Between yesterday and today, I have spent almost two hours of my time trying to shop at one of your stores.

I am at the point where I am going to take my business to a competitor.

It's too much to tell you in this message.

My telephone number is the only way that I have ever shopped at CVS.

I have shopped at CVS for many years.

Now your system is not able to since my number. The last four digits of my customer care number is 1478. This is what appears on my coupons. The store has 4788 as my number, but these four numbers are the numbers preceding 1478. I cannot use coupons. Yesterday, after shopping at your Queen Anne Rd store for 45 minutes, I attempted to check out. My retail purchase totaled of $140. The coupons would not work. I called earlier today, spoke with someone who seemed to know what she was talking about. She said that the store manager was screwing up. She told me what to do. I came back to the store. The same manager wouldn't help me, and said I had to order a new card, which takes 6 weeks to get to me.

I am now sitting in the parking lot.

If someone doesn't call or respond to this written message right away, I'm taking my business and money to Walgreens.

Went to your location On Jericho Turnpike in floral Park. Walk to the register and was told that I had to use the self check out when I informed her that I did not want to use the self check out they said I had no choice because there was no registers open don't understand why I had to use self check out. I feel at 1015 in the morning that there should be at least one register open with a person on it. Reason I don't use self check out is because I like face-to-face interaction I don't use ATMs and etc I don't use self check outs I always go to someone have to do face-to-face.

I needed assistance, a buggy, basket, something. She had saw me & commented that my foot was swollen bad. We discussed hair care products that would give her volume. She left & my arms were full. I had to use my pockets to get my stuff up front. She then had called the cops, they wanted to arrest me but because I paid for EVERYTHING he couldn't arrest me. It made him very angry. He then proceeded to say that no one there wanted me back in the store. Why not? I didn't steal anything, wasn't planning on it. She even said I peeled off security tags & threw them on the shelf. I had done no such thing. Her name is Kristie. I pray that you don't continue to allow her to manage your store. I've managed a few places plus managed and ran my own for 17yr now...

Sincerely,
S.L.H.