East Windsor, New Jersey
United States - 08520
I bought a 12" non-stick pan from Bed Bath & Beyond about 6 months ago, and the pan surface is losing its non-stick surface. It appears to be blistering, then the blisters flake off. I've been zealously protective of the pan, never use metal on it, and clean only with the soft side of a sponge. Also, I bought another pan at the same time, with a promotion included, and Cuisinart inexplicably refused to honor the promo (to receive a grill pan for the purchase of two pans). Very disappointed, twice over now.
I ordered parts for my espresso maker from this store through the cuisinart site. I requested the item be shipped via UPS because they would not accept my PO Box address - we do not have home delivery from USPS here. They shipped via "basic" UPS shipping which relies on USPS to make the final delivery, so now my parts have been returned as unable to deliver, and I could not get any response from sending emails. I went to cuisinart.com and called their customer service number, [protected] and after an interminable time on hold, spoke with a customer service rep with cuisinartwebstore.com, who told me it was my responsibility to follow the UPS tracking site and call them back when UPS showed it had been delivered back to them in order to have it reshipped via a method that would actually arrive at my house! He said that I may have to call back several times, because returned items sit in the warehouse until someone gets to them and they have hundreds of items returned everyday, and once someone checks it in, they could reship the package. I have requested they return my money and filed a resolution request with PayPal. These people are the contracted parts supplier for Cuisinart. I am never buying another Cuisinart appliance again!
Two weeks ago I purchased a Cuisinart CBCW-24 Series coffee maker. Worked great up until about 2 hrs ago. I turned on the on/off button and the on light did not come on. It brewed the coffee but no light to indicate whether the machine is on or off is aggravating. So I dug the instruction booklet out, called customer service and Larry told me that while I am the second person he as spoken to about this happening the only thing he would recommend was to return it to the store I purchased it from. Larry said that since they have not been made aware of any problems with the model, there was nothing they could do for me. So whats the point of having a warrantee and how many machines have to stop working properly before they are aware that there is a problem?
I bought the (First one) ss-700 coffee maker in april 2010. It stopped heating water approx. 2 mos. Later...
In the month of April, 2010 I purchased a Classic Cordless Percolator, and on Christmas Day at breakfast it stopped working. Knowing it was the holiday season I tried to get the name of a place to have my warranty respected. I soon found out that it was not that simple. I was told my voice mail that it would be opened for "walk inns and phone service" on the 29th and 30th., however, they did not answer their 1 800 number, so I waited until today, January the 3, 2011. Well I am now told (again by voice mail) that I must mail the appliance to Ontario and enclose a cheque to cover shipping and handling. Not only that, but I am unable to find out if the whole machine must be shipped or maybe just the electrical disc. And of course no real live person is available to answer my questions. I sit here with a $112.oo coffee maker unable to find out where my 3 year warranty will be honored, and it not cost ME money, ... can someone PLEASE help me solve this problem . p.s. I still have the original invoice of payment if that is needed...
Purchased a Cuisinart DCC-1100 Series 12-cup Programmable Coffee Maker on 9/29/10. This has the thermal holder for the coffee. I got this so I could keep the coffee hot and save electric. The directions say it keeps the coffee hot for "hours". Not true at all. Best it does is 15 minutes. Called the company and they told me I should boil water and put it in the pot before brewing the coffee. Duh! They told me they would replace it but I had to send it back at my cost and pay for shipping the replacement. Right! Sure I would. The pot lasted two weeks gave it to a neighbor and got a different brand. DO NOT BUY ONE OF THESE COFFEE POTS!
Do not purchase this cookware!!! I have older cuisinart cookware which i've had for five years and it's still in great condition. My last purchase of the cuisinart 10 piece cookware set (Same model#) is terrible quality. In just six months of light use... It is pitted and stained (I don't wash them in the dishwasher. ) according to cuisinart this set was made 'lighter weight' per customer request. It is terrible and the older (Not that much heavier) cookware is by far clearly better made and there is no pitting or staining. I have to pay shipping both ways to have one skillet 'analyzed' and then cuisinart will decide whether the problem is mine or not??? Buyer beware!!! Don't throw your money away on this defective cookware. Buy another brand!
Purchased this can opener & had it replaced once by Cuisinart now its broken again & they wont replace it - they were going to replace it for me & then i told them it had been replaced before now they will do nothing for me - what kind of customer service is this - i will never own another Cuisinart product ever again - its just junk
On 12/04/09, I purchased a Cuisinart Coffee Maker from Macy's. The Original Price of the coffee maker was $79.99 with a sale price of $44.99. I had a "friends and family" coupon for 10% making the total $40.49. The sales person helping me make my selection told me there was a $10 rebate on this item and gave me the rebate form which I mailed on 12/21. The rebate form said to allow 8 - 10 weeks so on 2/19, I called to check the rebate status. They told me to call back if I had not received it by the 2nd week in march. I called back on 3/1 and they told me to call back on Friday the 12th. On 3/12, I called back and they told me to call again in 2 more weeks. This would make it 12 wees since sending the rebate. Not sure if Macy's gave bad information or the Cuisinart rebate is a fraud but I've already used up more than $10 of my time with this issue. I asked for the original barcode to be returned to me so I could return item as have not yet used it. They will not return. Not so sure I will purchase Cuisinart items in future or even shop Macy's again as I feel this is a fraud. There are too many retailers to choose from and too many manufacturers to allow this...even though only $10.
I'm on my fourth cuisinart spb-456-2 blade. It's for the smart power 7 speed blender. The blender itself has proven to be pretty tough after 5 years of using it 3~5 times a week but their blades simply cannot withstand frozen items.
The base of the blade that grabs the spinning rubber "teeth" that are on the main drive shaft is made of plastic and threaded onto the main spinning shaft of the blade assembly. Apparently this plastic base screws onto the shaft and if something in the blender catches the teeth just right, it'll strip the plastic base of the blade assembly rendering it useless. The base of the blade assembly will spin freely.
At $25 each (Shipping costs as much as the blade) this is not a cheap fix. I've got jb weld curing on my latest stripped blade so we'll see if that fixes it but the 5th and final replacement blade is on the way and a new oster blender (With all metal blade assembly and coupling construction) will be under my christmas tree in a few weeks. The cuisinart will stick around simply because the food processor still works and the blender itself will be used for backup if needed.
Lesson learned. If you make frozen drinks with frozen bananas or frozen strawberries, look elsewhere.
Cuisinart requested that I ship the broken breadmaker oven to them I did so on May 14, 2009. The lid had broken, but the rest of the oven was in perfect condition. I contacted them and was given the order # [protected] for further tracing.
They sent me a breadmaker that was not mine and it is defective on June 19, 2009. It leaves the bread raw that is the oven part is broken. They included instructions to send this machine to the United States for further repairs. This is not my machine, and I would like my machine which remains in Ontario to be repaired and returned to me. It remains under warranty.
They are no longer answering my e- mail and I can not reach them by phone and they have blocked my phone number.
This unit has numerous complaints about this unit on the internet. Apparently many other people have had the same problem - the coffee maker just stops working. We received the maker as a gift for our wedding - less than three years ago. According to Cuisinart, the serial number refers to a unit that is out of warranty. When I asked about other customers returning units, the rep stated that they have had many returned for that same problem.
We were expecting at least an exchange since there is a known problem with the unit, but instead the rep stated that they would do nothing. When asked if they cared that they were loosing a Cuisinart customer, they seemed as if they could care less. I will buy from their competitors from now on.
The company gave me a run around just for a 1.5 Qt. saucepan lid that was missing from the kit that my...
Grind & Brew 12 cup coffee maker- Model #DGB500BK - Serial # 51228C Our 3 year warranty will be up in March...
I ordered a part from Cuisinart on a Sunday. 30 mins later I found out that I didn't need the part and...
Within a year of owning the Cuisinart coffeemaker DTC 975 series, I had it replaced once; the second pot malfunctioned within 2mos. Total cost of shipping on my part approx. $20. for each replacement. Told by Co. rep. out of thousands of coffeemakers there may be 50 defective. I of course received two of them. Why should I incur the extra expense of shipping for their defective product. I've decided not to chance another defective pot and absorb the loss. The original cost was $99.00. I've been using a 5yr old back up pot while waiting to resolve this issue; original cost $20.
Within a year of owning the Cuisinart coffeemaker DTC 975 series, I had it replaced once; the second pot malfunctioned within 2mos. Total cost of shipping on my part approx. $20. for each replacement. Told by Co. rep. out of thousands of coffeemakers there may be 50 defective. I of course received two of them. Why should I incur the extra expense of shipping for their defective product. I've decided not to chance another defective pot and absorb the loss.The original cost was $99.00. I've been using a 5yr old back up pot while waiting to resolve this issue; original cost $20.